All My Sons Moving & Storage of Corpus Christi, LLC

All My Sons Moving "AMS" 2-man rates is $per hour w/ hr minimum labor hr travel to dispatch men to origin & return upon completion of job plus 13% fuel & materials used will be charged accordingly, this schedule of charges for movers has been for this way for decades and there are several thousands of examples I can produce to demonstrate the validity of these statements im makingIf you do the math you will see that a minimum charge on every man crew is $At no time did a representative from AMS mention or say or quote that a job we did not see would cost the shipper "$299", in fact none of our rates even add up to that amountI recruit and prospect for quality movers all the time and only hire men to be in the field after an extensive backround check, drug screen and one on one interview session with me personally only then will I send a man into the field once he's been tested on his moving skills in our training programThe third man that I personally sent out on this job was NOT for training it was only because I wanted him to start working that day and I know any customer would likely appreciate that since I was paying for him to be out there and it would also benefit the customer since it would reduce the overall time to load truckThe mover was and is a skilled mover and it was his first day on the "AMS TEAM" NOT his first day working in the moving industryI personally had a discussion with Ms [redacted] about how big of truck she should get and I said getting the biggger truck would always be the best choice since I did not see what her furniture looked like and how much was actually there to loadShe replied that the 16' truck was shorter and she would be more comfortable driving a shorter truck because she needed to pull trailer with car and wanted to be comfortable doing soUpon arrival my driver who does have many years experience called to say he was concerned everything might not fit on this truck, I told him to advise shipper and he didHer reply was "UHAUL" said it should all fit so it will fit.....My men began maticulously loading the uhaul truck in a way that is likely unknown to shipper as we call it Vanlining the truck, front to back, floor to ceiling is a meticulous process and requires time, patience and discussion between team members because every piece has to go in seperateley and be a right fitThis process is unfamiliar to UHAUl because UHAUL Rents trucks & storage units and does not Move Household goods professionallyMs [redacted] told me UHAUL said it should take hrs to load a 16' truck of household goods, I personally spoke with a rep from UHAUL about a scenario equal to this one as a customer calling over the phone describing what to be loaded and I was told about three hours also however, The UHAUL Rep also agreed that if you were loading a 16' truck "VANLINE" like professionals do it would likely take longer because you are loading floor to ceiling front to back which requires more timeMy Team loaded that truck Vanlined in hrs and I have a photo of the load and it was full to capacityMs [redacted] was charged exactly as she agreed during sale, confirmation call and after driver explained it again in person by the hour plus travel, fuel and materialsUnfortunately everything didn't fit on the 16' truck as she hoped it would but that's because there was more stuff that required more space which was not available on a 16' truckHad we had a larger truck with more space this load would have gone quicker and everything would have made it on the truckIn addition, Liability is the sole responsibility of the "Carrier" which was not AMS it was the shipper, upon completion of the laod the liability for AMS is ended! That was made clear to every customer that hires just loading labor and Ms [redacted] was also made aware of this tooIn closing, AMS NEVER ESTIMATED this job as an estimate requires a home visit survey which did not occurA phone quote of the man hourly rate was all that was given and the minimum amount of out of pocket would be $additional time would be prorated in minute increments until load was completed and that is what we sell over the phone$is exactly what was agreed to and charged, keeping in mind men would have naturally taken a longer amount of time to complete this load but a third man was provided free of charge by AMS as a courtesyIf the third man even moved box its one less box shipper had to pay for to be loaded and I am certain the third man handled a lot more than one box that day

There was never any dispute about the potential for damage however, it was made clear as to the process to be adhered to following such claim via the claims department. The most important one being a fair and reasonable estimate that requires at least three estimates from qualified
professionalsThis procedure is well within reason and done by most every professional organization in AmericaFollowing due process is not an attempt to avoid anything merely to provide a level playing field as it relates to fair marketOur goal is always to take care of our customers even when something might go wrong and that is what we are doing in this case as well. Understanding your situation and it being before Thanksgiving I have authorized the claims department to settle up with you for the costs of repairs to the damage to your home during the moving processMy Teams are well trained but not perfect and at times they may be a challenge that may require a little more patience from the men before moving extra large articles through an area that may have been too narrow to maneuverEither way This experience will be used to demonstrate to and to retrain all teams to better manage such situations as that is what professionals do, they evaluate the situation and make adjustments to better themselves on the next job and that is exactly what we at AMS will do both in the field and administratively to get better for the next jobI trust Mr & Mrs *** can forgive AMS for any inconvenience and aggravation this may have caused the both of youHappy Holidays to both of you & Your familiesSincerely,***

Complaint: [redacted]
I am rejecting this response because: No document with that information was ever signed,as I stated I called in to schedule the move over the phone because of the the quote.  When I called in for the quote itself I called with the intent to pack prior to move all along, which is why we asked for a two day move.  We are not having malicious intent to slander anyone in this case.  We simply want what we were told, to be what we received.  Plus that quote stated 2 movers and we only received 2 which prolonged the time to complete the work.   
Regards,
[redacted]

As was stated in the first response All My Sons Moving Does not have any rate that suggests you were quoted $299. All my sales agents are supervised and all bookings are followed up with other other forms of communications verbally & email as to billing procedures and again upon arrival at time of loading. The email confirming the billing procedure for your job was time stamped 6/4/3:23pm which also gives a clear explanation of our Hourly billing procedures and how you would be charged. I am certain after seeing the photo of your load that 3.5 hrs is correct and this bill is best & final. 3.5 hrs. to load A 16' is adequate and average time to to complete work order of this size. The agreed time and process to load truck was completed and time was charged accordingly. All My Sons Moving & Storage will address any and all claims made in accordance to the agreed signed contract as agreed. The value of one man for 3.5 hrs was a minimum of $105 for that job and that was the cost savings that was benefited from the extra mover.  The charges will stand.

All My Sons Moving "AMS" 2-man rates is $89 per hour w/ 2 hr minimum labor 1 hr travel to dispatch men to origin & return upon completion of job plus 13% fuel & materials used will be charged accordingly, this schedule of charges for 2 movers has been for this way for decades and...

there are several thousands of examples I can produce to demonstrate the validity of these statements im making. If you do the math you will see that a minimum charge on every 2 man crew is $301.71. At no time did a representative from AMS mention or say or quote that a job we did not see would cost the shipper "$299", in fact none of our rates even add up to that amount. I recruit and prospect for quality movers all the time and only hire men to be in the field after an extensive backround check, drug screen and one on one interview session with me personally only then will I send a man into the field once he's been tested on his moving skills in our training program. The third man that I personally sent out on this job was NOT for training it was only because I wanted him to start working that day and I know any customer would likely appreciate that since I was paying for him to be out there and it would also benefit the customer since it would reduce the overall time to load truck. The mover was and is a skilled mover and it was his first day on the "AMS TEAM" NOT his first day working in the moving industry. I personally had a discussion with Ms [redacted] about how big of truck she should get and I said getting the biggger truck would always be the best choice since I did not see what her furniture looked like and how much was actually there to load. She replied that the 16' truck was shorter and she would be more comfortable driving a shorter truck because she needed to pull trailer with car and wanted to be comfortable doing so. Upon arrival my driver who does have many years experience called to say he was concerned everything might not fit on this truck, I told him to advise shipper and he did. Her reply was "UHAUL" said it should all fit so it will fit.....My men began maticulously loading the uhaul truck in a way that is likely unknown to shipper as we call it Vanlining the truck, front to back, floor to ceiling is a meticulous process and requires time, patience and discussion between team members because every piece has to go in seperateley and be a right fit. This process is unfamiliar to UHAUl because UHAUL Rents trucks & storage units and does not Move Household goods professionally. Ms [redacted] told me UHAUL said it should take 3 hrs to load a 16' truck of household goods, I personally spoke with a rep from UHAUL about a scenario equal to this one as a customer calling over the phone describing what to be loaded and I was told about three hours also however, The UHAUL Rep also agreed that if you were loading a 16' truck "VANLINE" like professionals do it would likely take longer because you are loading floor to ceiling front to back which requires more time. My Team loaded that truck Vanlined in 3.5 hrs and I have a photo of the load and it was full to capacity. Ms [redacted] was charged exactly as she agreed during sale, confirmation call and after driver explained it again in person by the hour plus travel, fuel and materials. Unfortunately everything didn't fit on the 16' truck as she hoped it would but that's because there was more stuff that required more space which was not available on a 16' truck. Had we had a larger truck with more space this load would have gone quicker and everything would have made it on the truck. In addition, Liability is the sole responsibility of the "Carrier" which was not AMS it was the shipper, upon completion of the laod the liability for AMS is ended! That was made clear to every customer that hires just loading labor and Ms [redacted] was also made aware of this too. In closing, AMS NEVER ESTIMATED this job as an estimate requires a home visit survey which did not occur. A phone quote of the 2 man hourly rate was all that was given and the minimum amount of out of pocket would be $301.71 additional time would be prorated in 15 minute increments until load was completed and that is what we sell over the phone. $650 is exactly what was agreed to and charged, keeping in  mind 2 men would have naturally taken a longer amount of time to complete this load but a third man was provided free of charge by AMS as a courtesy. If the third man even moved 1 box its one less box shipper had to pay for to be loaded and I am certain the third man handled a lot more than one box that day.

Complaint: [redacted]
I am rejecting this response because:  The owner claims that my massage table and equipment was "possibly put onto another outgoing shipment".  How is it that my massage table which was inventoried into the vaults that we paid for and locked up and secured, as stated in our contract, made it's way out of that vault onto some random outgoing shipment?  That seems baffling to me.  Also, the owner states that he purchased a table of equal professional grade and value, but I never received any documentation of that when it was said to have been ordered, or even after he claims he cancelled the purchase.  Since it was MY massage table and equipment that was lost/stolen, I would sincerely hope that I would have a say in what was going to replace my items.  The fact that I was not involved in any of that decision, is not okay, not professional on any level, and still a mystery to me.  I only said that I would not accept this supposed table, because no one told me what I would be receiving.  It seemed rather interesting that I was kept in the dark about what had been ordered to replace my belongings.  The Customer Care Team never contacted me.  I took it upon myself to contact them, but was no satisfied with how they wanted to proceed.  There was no talk of if I ever would be reimbursed for my lost/stolen belongings or if they would replace them, properly, as should be done.  They wanted me to sign a document and have it notarized that said that I could never dispute the matter in the future if I wasn't to even receive a settlement.  That did NOT sit well with me, as it wouldn't with most people who have had their belongings taken from them.  I am willing to move forward to resolve this matter, ONLY if I am offered a reimbursement of the cost of my lost/stolen belongings, with which I have provided documentation of exact product and cost, showing that my items were brand new.  If reimbursement is not an option, I am willing to accept a replacement, but ONLY if the replacement is for what was lost/stolen. This isn't rocket science for pete's sake...something was lost/stolen, receipts were given with exact description of items with pictures!  Those items can be replaced, exactly.  Being professional, means taking a loss sometimes when you, your employees, or company failed to provide a quality of service. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Most all phone quotes are recorded these days.  I WAS indeed quoted 299$.  I agree that you sent ONE man that was familiar with your processes.  The other, an 'experienced' mover was first day with your firm.  The third WAS introduced as being in 'training' and that I was not being charged for him to be there.  This further slowed progress as the leader was 'training'.  You can't say what quality of service was provided as you, the manager/owner were not present.  However, I DID have a friend there with me for the ENTIRE time and can attest to the service provided.  I realize the weather was warm and I did provided cold bottled water for each man a couple of times.  The truth is, the service provided was grossly inadequate.  Only one man made an attempt to work that day and he was the experienced one on the job for the first day.  This was only ONE bedroom, 3 living room pieces, dining table, computer desk and boxes.  3.5 hours was way overcharged due to arguing and wasting time.  My complaint stands with witness. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I never was I set up for an afternoon appointment! Your men weee suppose to show up at my house between 7:30-9:30. When it was almost 9:30 am I called the office because no one had called us yet. They said they weee waiting on. 3 man crew because someone on our original crew called in so they only had 2 men available. I was nice and waited patiently calling in every few hours to see what the status was. No one called that they were on their way till 5:25 pm. And then to show up way past the scheduled time and show up unprepared without tools. To take apart the furniture with the tools I provided and then cut us short and not out anything back together at the new location because it was "late". That should not have been our fault. We requested a morning appointment to make sure we got everything taken care of. They wouldn't stay to put things together even if we would pay for the time because again they said it was "too late". Lack of professionalism, less than par customer service, lies about what services they provide. 
Regards,
[redacted]

The Revdex.com is not a branch of AMS and cannot provide a solution to the claim. please call my customer care team as instructed for further details about filing a formal claim for property damage. Thanks

As with all my clients AMS at the time of booking we offer moving insurance products via third party a "AAA" Rated Moving Insurance company in addition to the standard valuation coverage which is only a minimum amount of coverage set by the state of Texas at no additional cost to customer, Miss [redacted]...

Declined such coverage. AMS has not only followed all standard procedures according to her agreement but also went above and beyond by offering her what we did  in an effort to satisfy her claim in a timely manner. The minor flaw in the flooring she presented as damage was never proven to be new damage, in my experience most floors already have damage in that area where appliances are installed as my crew chief suggested was the case. Furthermore, there was no submissions of other competitive quotes to compare fair market assessment of repairs. I stand by my decision to cover half the cost of the repairs and request Miss [redacted] reply to her claims package that was sent months ago to move forward and put this behind us. Thank you.

Complaint: [redacted]
I am rejecting this response because:We have attached, copies of the estimate that was given to us.  We understand it was an estimate, what we are upset about is the $2000.00 dollar overage,  The 4 slow movers did not have to pack anything that they are saying they had to pack, which in their words said they had to pack "clothes, dishes, glassware, pictures, artwork, etc."  Also, there is no mention in the estimate about a 13% fuel surcharge, which amounted to $350.00.  I checked the price of fuel on April 12th, it was $1.99 per gallon.  We are very disappointed  in the service we received. It was a very expensive lesson to learn.
Regards,
[redacted]

Every job is covered under a standard level of valuation coverage of .60 cents per pound per article at no additional charge and its sole purpose is to cover minor damage that may occur during the moving process as it is not uncommon in the moving industry. Before every move date we...

contact customers to discuss any possible changes they may have or questions regarding billing and the collection process at the destination  which we call a confirmation call. During that call "valuation coverage"  is clearly described and additional coverage "Moving Insurance" is offered in addition to the basic coverage and available to purchase prior to the move date. The description is that you the "customer" have the opportunity to consider purchasing "FVP" full value replacement protection in the event of any significant damage occurring during the moving process over and above the basic coverage of valuation described prior. The benefits of this policy and coverage is clear and it is the responsibility of the shipper to decide whether to purchase "FVP" or decline "FVP" . Mr. [redacted] declined the "FVP" . AMS relocates hundreds of customers across the [redacted] area and surrounding areas every month with great success and occasionally there are hiccups along the way. AMS customer care department is in place to ensure every customer concerns are addressed and dealt with in accordance to the agreement made with each customer. It is AMS goal to satisfy all our customers and to work through any issues with respect and without prejudice and I have the most confidence that my customer care department is doing just that and has been doing so.

[redacted] entered into an agreement based solely at an hourly rated move for 4 movers & 1 van at $179.99 per hour plus 13% fuel and materials used as with any hourly rated job an estimated cost was given based on the plan discussed with [redacted] which was to include her to be...

prepared before movers arrived on moving day with all packing of clothes, dishes, glassware, pictures, artwork etc. etc. to be completed as agreed. Upon arrival these things were not accomplished as promised which then becomes the responsibility of the movers to complete more work that was described on estimators initial visit. "Time" is what all moving companies charge for and no matter who is hired to relocate ones household goods if the shipper promises to do one thing before the movers arrive and for whatever reason does not do it prior to movers arrival changes the entire scope of work every time! therefore changing the amount of time to complete work scope as in this case it was clear that's what happened hear. AMS doe not have any reason to prolong jobs or take extra time to complete a move is why we do not give binding prices so if the customer isn't sure what she will have time for will reflect in the amount of time to complete all services and materials used to complete the relocation needs. [redacted] was made aware of the estimated time was merely a minimum amount of time and based on how much she was able to complete prior to arrival will directly determine how much time movers were needed to complete relocation. In addition, [redacted] has stated she hasn't heard from anyone regarding damages? in fact [redacted] is aware there is a claims process and my claims department will make sure she is assisted throughout the entire process as promised and she is. It is the goal of AMS to reply to any shipper concerns right away and adhere to our agreement with [redacted] and will continue to do so with her and all our clients moving forward

Complaint: [redacted]
I am rejecting this response because:  The initial complaint was made regarding my bed the day of the move to my destination of Jackson, MS.  In fact, the guy who was dictating to the movers and said he was the Operations Rep ([redacted]) even received a picture of some of the damage.  He is the one who asked one of the movers to take a picture and send it to him!  He is the one who was so unprofessional!  Speak to your movers about his behavior!  I also spoke with your rep, [redacted], regarding issues on that day (May 30, 2016), phoned and texted him with pictures!  I placed all of this info with dates in my complaint with Revdex.com!  I even texted Mr. [redacted] with photos of the bed damage in July 2016, along with a request for status!  He said he forwarded everything to you all!  I was trying to be as patient as possible.  However, I completed the complaint to Revdex.com on May 30, 2017, which does meet requirements.  I even asked Mr. [redacted] if there was someone else I needed to contact within your company and there was no response.  He often reminded me from the beginning that if I had any problem to contact him.  All of these facts are just a repeat practically of my initial complaint to Revdex.com which obviously, you have already received.  I am very disappointed with your response.   
Regards,
[redacted]

this is extremely false and a misleading attempt to distort the facts. All relative facts are consistent with booking business like this particular move and has been made clear what will be required every step of the way. At this time all charges will remain as is and for the record the shippers belongings have been delivered as promised last week. There will be no refund or change in final price as AMS did in fact what we were retained to do. When real estate issues or banking/closing issues occur and cause an interruption in the scheduled of events in order for you to benefit from such schedule relocation if and when it delays your pick up /delivery dates change then everything changes as discussed prior .  You had the option to ride along with other shipments at a reduced rate as you call "original quote and Option 2: Direct services exclusive use of truck which means you retain the moving van solely for your own purpose without delay which is a premium package and additional fees will apply. Mrs [redacted] elected to purchase option 2 when she was unable to be moved on board other shipments due to the ongoing delays and or interruption with other parties that are not associated with AMS in any way. I sincerely feel sorry that Miss [redacted] had experienced such a difficult time with [redacted], Contractors, County employees etc etc however it is disappointing to me that throughout all the difficult issues Miss [redacted] had to deal with we were flexible and understanding and cooperative the entire time . When we had no availability in the near future Mrs [redacted] made the decision to purchase direct service ,package to expedite delivery. AMS was not the reason Mr & Mrs [redacted] was inconvenienced throughout this process and to state we are responsible for any illness or inconvenience is an out right fabrication. AMS provided a service and completed that service as scheduled and agreed.

You are correct, The original "estimate" was for $2340 without any packing services, I personally confirmed that afterthis was produced I was instructed by [redacted] that they would like to have everything packed by AMS now.... AMS always structuresits estimated in a very simoplifiued transparent way...

so if the shipper decides lat minute they need additional services it is easily accommodated. All my trucks are equipped with additional packing materials to accomodiate this type of issue which is not unusual that the shipper overstates what they will have complete prior to movers arrival and we are there to help however, origin and destination charges are billed by the hutr plus materiuals used. Yopu will clearly see in my attached document that was part of Miss [redacted] estimate order for services that we bill by the hour and that the original; estimate was when the shipper would have all packing done prior to movere sarrivbal. Obviously that did not happen and AMS did a compl;ete pack job that included mayterials and packing labor to complete the packing services. As fgar as "fine print" Miss [redacted] suggestes we deliberately used fine print..... The print used as you will clearly see is twice as large as the print used in this email...It is vclear and obviopus what AMS intented to do and how AMS would be billing for its services rendered and that is all AMS did ...performed according to the agreement. There will not be any refund for services rendered as the attempt to slander my family business in an attempt to get money back that was paid for servicers provided and to twist the facts around to support the story is inexcusable. Please read the 12 point font document for yourself and you will see that Miss [redacted] is frankly mistaken and will say anything to make what is clear to appear as something else... its simple AMS charged for time to pack/load/deliver/unload/install/ fuel/materials used to complete the relocation at $160 per hour which she agreed to throughout the entire process and signed at every checkpoint in this process time started/stopped and over again... see attached proof of order for services and description of what services were actually agreed upon and estimated charges at that time.... [redacted]

Complaint: [redacted]I am rejecting this response because:I am not distorting facts.  He has not spent more than 5 minutes with me in person (day after move); I am not sure how he has spent hours.  He has never returned phone calls.  He refuses to provide my 2014 detailed bill for comparison.  He doesn't even have the final signature he needs from us to generate a complete bill for this last move.  As I have explained to him (which he distorted in his response to you), my wife would not sign something that claimed delivery until they were finished delivering.  They left without coming back for a signature from my wife.  No one told her not to sign it, she decided that all on her own when she read what signing meant.  My wife and I are his customer, not just my wife.  I am not sure the point of his comments insinuating I "claim" to be her husband.  I can provide the marriage license if he likes.  Not everyone changes their last name.  I never agreed to that time on Saturday.  I asked for Friday afternoon, he couldn't make that day.  I was so frustrated that he couldn't even make himself available at my convenience, after all that has gone on, I didn't respond until today when I saw this ridiculous response of his.  I did not threaten anyone (exaggeration), I did not deny payment, I asked tough questions about how much I could pay... it was very obvious I was trying to figure out how to get them paid and how to keep myself from being extorted.  I am working on finding time, apparently at his convenience, to meet with him but I have work and a life too.  This matter will not go away just because he decides send inaccurate responses to you in hopes I do not reply.  [redacted]s response worries me.  If this is how he responds to you, I know a conversation with him is pointless.  Still, I will meet with him anyway so we can move this process forward and you can give his company the rating it truly deserves.  He is not interested in truth, he is only attempting to discredit my statements with lies and misinformation.  Sad really...  I am attaching all my correspondence with him so you can read for yourself how these emails played out.Regards,
[redacted] (husband of [redacted])

As is the thousands of satisfied clients serviced by AMS all begin with an agreed and confirmed rate all done by the hour and this was too. This is merely an attempt to misconstrue facts that occurred and its simple. AMS was contracted to relocate at an agreed rate and to completion. Long carries, stairs, delays by shipper, stalling to pay by shipper etc. etc. and an ongoing campaign to defame my business as well as the work performed the day of the move. As stated once before all the facts of this relocation have ben taken under advisement and does not qualify nor meet any cause for a refund at this time.