All My Sons Moving & Storage of Kansas

We strive to give our cusotmers the best moving experience, periodIf there are damages our liability is $per pound per itemThis customer selected standard valuation at not cost to them, they did not select full value protection or purchase additional insurance from a 3rd party providerThe cusotmer is claiming the below itemsAt this time we will add an additional $as a cusotmer service gesture to make the settlement amount $505.00, thank you! Mini Wine Cooler ( dented) 50lbsFloor Lamp (brken ) 5lbsBookshelf ( bottom broken)75lbsPool Table (corner piece broken off)500lbsEnd table ( gash in top of table ) 45lbs Valuation 675lbs x .60= $additional cusotmer service offer $TOTAL=$

All My Sons did not pack the dishes, we did not inspect or view them prior to the move, therefore we are not liable for damagesWe addressed the items we are liable for at our obligation of $per pound per article

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I decline their response.The septic issue does not need to go to their insurance claim dept I have not made a claim for the septic issue yet and won’t unless I have issues with it My point has always been the same; Don’t continue to send the identical release form with the broad statements like “Release AMS from all claims of any nature, including claims for, or awards of, restitution, reimbursement, injury, damages, or attorney’s fees or costs, concerning my move ” and “I now consider any matters or issues relative to this transaction resolved” without modifying it to signify this is about the door issue not the septic This is a legal document they want me to sign waiving any and all claims, not just the door issue Modify the form to remove “any and all” statements, specify this is about the door issue not the septic issue I will sign They will mail a check We are done It is that simple! Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Thank you for this! It's so short, I must have missed it originally.I have submitted documentation to the customer care team, but no resolution has been provided to dateI don't want to close the complaint until I receive a response Regards, [redacted]

We were able to reach out to the customer on Friday 6/25/and reach a resolutionThis should be closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: no offer of credit or repair to my furniture was offeredI have talked to them before they talk in circles..and do nothing for the customers...they hang up on youvery unprofessional Regards, [redacted]

Thank you, I have spoken with the customer and we have resolved the issues

Thank you for your valuable feedback, we have received your claims packet and it is currently being processed

The movers will not know what to move is someone isnt present to tell them what to move

In order to address a claim or a complaint there must first be one submitted by the customer and processed by a customer care specialist, we will not offer anything until the claim/complaint has been assesedA full refund is not issued without proper documentation and processes being followedPlease call Customer Care at ###-###-####, you will be greeted by a customer care specialist that will send you the required documentation to being the claims filing processThank you, we look forward to hearing from you

Complaint: [redacted] I am rejecting this response because:I assume this means there will be no sort of reimbursement to me for the failure to complete my move as agreed upon Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] - day moveDay was pac [redacted] - went perfect, requested the same crew come back on Day because they were awesomeDay - the actual move itselfDay 2, to our knowledge was going great, no complaints, crew was perfect, no damages etcAwesome! [redacted] calls Days after the completion of his move to let [redacted] know it was the "worst damn experience" he's ever been throughThere was all sorts of s [redacted] left behind at his house and we don't know what we are doing and royally screwed everything up [redacted] heard him out, put him on speaker phone in order for me to listen in and be able to fact check against his claims that our estimator missed the bid by 1000s of pounds(Estimator was on point and even let him know that he was over one truck load) [redacted] had confirmed when on site that the guy was loo [redacted] at 10,000-11,lbs which would constitute it being a two truck loadMevlin and his crew finished the first load at 3:15pm, they called in ran the charges and [redacted] paid with hesitationNo complaints, nothingMove seemed to have gone perfectdays later (reference above), calls complaining about [redacted] and the companyWe apologize but explained that the gentlemen were prepared to go back and finish the move that day with a second loadAt this time [redacted] informs [redacted] that he told them they were not going to do a second load and that he was out of timeat 3:PMstated he had to give possession of the house to the new owners that afternoonWe had no knowledge that he needed to be out of his house and that we were on time constraintsHad we known, we would've let him know that would be an issue considering he was two loadsBut at no point during the estimation, as well as the confirmation call did he inform us of his time constraintWe offered the second load, we were prepared to do a second load and finish the entirety of that move that day, however Mr [redacted] sent the crew on their way and CHOSE not to have us perform that second load We are not a fault in any way, shape or formWe completed the move in the manner the customer would allow us toHe chose to send the crew on it's way and chose to get that uhaul truck to complete the move himself

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The safety and fleet department will address the septic tank by submitting it to our insurance carrier

"day of the move, [redacted] offered to keep the two loads within the same cost of the estimateOnce we got the first load completed, she decided to send them on their way after the completion of the first load despite the fact *** offered for us to get the second load for the same exact price - if we had to eat the extra cost, we would for our estimators mistake." "She again, decided to sign the acknowledgement and send them on their way." "Also want to note on the day of the move the guys had all the proper protection materials for the floors, doors and bannistersHer husband decided to leave work for hours on his own time to get more floor protection (which was completely unneeded) and lay it down at the new place before the guys were finished with the first loadNow he wants to say we didn't have floor protectionEach and every truck is equipped with 3-Floor Runners & if we need more protection we lay down pads/mirror cartons as needed." "Even when we did miss the estimatewe still offered to go above and beyond (keep in mind this conversation was with his wife, not him, he never answered our calls or responded to voicemails on the day of) and complete the entire move(2ND TRIP) essentially free or charge and within the given estimate." "She sent the guys on their way and said do not worry about the second load." "We told her we would not charge over the estimate for OUR mistakeWe apologized, we went above and beyond, we attempted to do everything we had to, to make it right on the day of the move." I would also like to note that she acknowledged several times to [redacted] over the phone that the guys had floor runnersShe explicitly let us know that they took one of the floor runners and cut it in half to angle around a hallway for herThe guys were also instructed to use pads and/or mirror cartons If they ran out of the floor runners they were equipped with and Mrs [redacted] requested the extra coverage

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: All My Sons Moving offered $168.80, I find that amount to be ridiculous considering every box the company packed had multiple damaged items, and all the antique furniture had damage or was broken I believe any reasonable person would agree when they hire a professional packing service they expect belongings to be wrapped with padding and placed in boxes, not just piled in loose as All My Sons did I also believe any reasonable person would agree it's negligent to release all the tie downs in a moving truck then back down a steep hill causing the entire contents to fall overI have offered to negotiate with All My Sons but they are not willing and continue to offer $ Due to that I have sent the same photos of the damage that were provided to All My Sons Moving to my attorney, they can expect contact from the law firm in the next few weeks Regards, [redacted] ***

Please contact our customer care team to start a claim, our number is ###-###-####

I would like to ensure that my $is refunded from my deposit and the assurance that they are better aware of their scheduling processes

We are sorry to hear the couch would not fit out of your apartment, we will address the issue for the crew not having tools on the truck