All My Sons Moving & Storage of Oklahoma City

Initial Business Response / [redacted] (1000, 8, 2015/06/10) */ To Whom It May Concern: We have tried to step up and resolve this matter with the [redacted] 's family in a fair and equitable manner We submitted a repair request for their items through Furniture Medic which we paid $forIn addition, we offered an additional $in good faithTotal compensation $which is above and beyond the basic coverage customer agreed toCustomer released their shipment at cents per pound per article which would settle his claim at less than $200.00- the cost of their local move was $ In closing, the [redacted] family is being treated in a fair and equitable manner even though their demands are notAt this point they are only due $Once this is agreed upon we caprices the necessary paperwork All the best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) We appreciate the response from All My Sons but disagree that they have responded in a fair and equitable mannerWe do not dispute that they are abiding by the contractHowever, we did not hire All My Sons and enter into a contract with the expectation that over 80% of the items they moved would be damaged directly by their employeesNor did we enter into the contract expecting unprofessional services (of the movers quitting before the job was complete) and it taking them twice as long to move us as we were originally toldI will reiterate that we moved all of our property on our own prior to our move date with All My Sons except for large furniture and appliancesIn our mind this was a simple, straightforward, cross-town move and All My Sons was unable to do it in a timely and professional mannerWe feel obligated to inform potential customers of All My Sons of our experience so that they do not go through the same thing we haveNot only was the moving day a poor experience but dealing with management to resolve our complaint has also been a challengeWe ask that All My Sons not only stand by their contract but also stand by their ultimate goal of total customer satisfactionTheir website states that they pride themselves on quality and we ask that they step up in this instance and make this right Regards, The [redacted] Family Final Business Response / [redacted] (4000, 18, 2015/09/02) */ We apologize that you have been unable to accept our generous offer, but we have gone above and beyond the parameters of our contract with youOur generous offer still stands in the amount of $plus the repairs that we have already completedPlease notify us if you will accept our final offer, or reject and pay for the repairs that we completed that were not satisfactory to your standards on your own All the best, [redacted]

Did you recieve the claims forms in the mail? If so, please complete and return and we will process your claim in the order it is recieved

Initial Business Response / [redacted] (1000, 5, 2015/06/13) */ To Whom It May concern: We are in receipt of Ms [redacted] 's complaint Please note that Ms [redacted] was issued a hour credit and her concerns have been addressed Thank you for your help [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/17) */ Issue was resolvedThank you

I have emailed the customer a settlement form for his reported issued with us, thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in the fact that I received a refund, however, there was... not any type of responsibility taken for the hidden fees, nor any type of recompense for bailing out on a move. Thank goodness I received the refund. I pray that the company will become more transparent, and change their business practices. I had time to find another mover, if someone was depending on them to move and was needed to be out on the day of the move it would be very inconvenient for that person. I suggest low marks for this business. Sincerely, [redacted] ***

Sorry for any confusion, we have your information and the check is being cut

Please call the safety and fleet department at 469.461.5000, thank you

This moving contract is under [redacted] [redacted] The customer has submitted the claim to us and we have mailed a settlement offerThe customer care specialist on this claim is [redacted] , please call ###-###-####, she can help answer any questions and work on a resolution with you, thank you

We are reaching out to this customer to go over processes and procedures for resolution, thank you

Please contact the customer care team to resolve your claim with us the number is [redacted] . Thank you, we look for [redacted] to providing you with a resolution.

Initial Business Response / [redacted] (1000, 14, 2015/09/02) */ Thank you for notifying us about the overcharge and bed that was not put together correctlyWe already refunded the time that you were overcharged for in the amount of $on 06/25/We also sent the driver back out to reassemble the bed correctly on 06/27/All matters of this case has been resolved All the best, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Please call our customer care team at XXX-XXX-XXXX

Good afternoon, we have a dedicated customer care team that can help you with your damages and review your billingPlease call us at [redacted] and we will be happy to help