All My Sons Moving & Storage of St. Louis

THis has been refunded

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ I apologize for any damages that may have occurred during your relocation with usWe have an expert floor repair person that viewed the damagesThe floor is damaged inside a laundry room with a door and a patricianThe floor should be easily fixed for $in an effort to find a middle ground I will increase the offer to $this is our final offer for the floor damage

Initial Business Response / [redacted] (1000, 7, 2015/06/29) */ Please contact our customer care team at XXX-XXX-XXXX

Please call the customer care team at [redacted] for further assistance

Good afternoon, we are sorry to hear we did not meet your expectations during your relocation with usThe maximum we can refund is 20% of the cost of the moveI would like to extend the maximum refund to you, thank you

Complaint: [redacted] I am rejecting this response because: We have done this. We completed the claims process 3 times. We submitted claim forms and provided... photographic evidence of the damage as well as written quotes to repair the damage from professional contractors. Offering 720 dollars for 5000 dollars worth of damage, most of which was not to the property being moved but to the house itself is unacceptable. Additionally trying to gag order us as part of the settlement agreement without even an attempt and fair compensation is laughable. Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Good morning, our contract is with [redacted] we understand customers move out of others homesUnfortunately there is so substantial evidence that All My Sons caused any damage to Mr [redacted] 's homeHe was not present during the move and our customer with whom we have the contract with did not note any damages on the bill of ladingAs a company we always strive to give our customers and anyone involved the best moving experience periodWe would like to pay for half of the current invoice $which equals $This offer is based on the information provided aboveWe do not have a contract with Mr [redacted] or proof of fault, however we would like to extend an offer in order to reach a middle ground and reach a resolution

A power cord was broken and needs to be replaced

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ [redacted] has submitted his claim to the customer care team, it has been processed and a settlement agreement has been to him

I am not sure what is too vague, the settlement agreement is attached, please complete and return for your resolution, thank you

Thank you for contacting us regarding your recent relocation, it appears you have taken the appropriate steps to reach a resolutionPlease complete the claims/complaint form and return to our office, we will be happy to resolve your issues, or you may choose to forego the claims process and resolve now for $which is 5% of the move costI appreciate your feedback and look forward to your response

The customer was quoted over the phone, the customer was quoted an hourly rate of $The move was hoursI have gone over all charges and there are no errorsThe customer can call 866-941-to file a claim for damages, below are the charges Labor Charge$580.50Minimum Labor Charge$0.00Fuel Charge$85.14Travel Time Charge$129.00Packing Materials$35.50Specialty Items$0.00Additional Charge$0.00Storage$0.00Credit Card fee$0.00Total Charges$830.14Payment$830.14I apologize that the consumer did not understand the charges, we audited the move and everything is correct

There is a law that the customer has 90 days to submit a claim, the customer moved with us on 9/23/2016. We sent them a claim packet on 10/6/2016. The customer did not submit the claim back to us until 3/1/2017, unfortunetly the filing period is 90 days the customer took nearly 5 months to return... the claim packet. At this time we can open for further review, however I cannot gaurantee that this claim will be valuated at $0.60 per pound per article, if we do revaluate the maximum will be our legal liability of $0.60 per pound per article.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I will attempt to call her, but I tried calling the number that claims department and they have told me I need to email [redacted] @allmysons.comI have just been getting put off in the past, and just can't seem to get a resolution I will call her and send an email to their customer care claims area Sincerely, [redacted] ***

Unfortunately, now that this has been submitted to the insurance company, the customer will need to work directly with them on the resolution

The customer did not purchase full value protection or insurance from a third party to fully cover their items, the customer selected the free valuation at $per pound per articleWe have offered $for the property damage plus the valuation at $per pound per articleFor a total settlement of $

Complaint: [redacted] I am rejecting this response because:I have never received the refund as promised Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Thank you for your feedback, please contact our customer care team at XXX-XXX-XXXX and we will be happy to help

Thank you for your feedback, we are sorry for any miscommunication, please confirm you are requesting a refund of $