All My Sons Moving & Storage of StLouis

Thank you, I have submitted for your check to be cut

We apologize for any miscommunication with your relocation, please accept our apology and a $refund

Unfortuently we must recieve payment for the services provided before we can move forward with any other actionsPlease call the office to pay for the services providedThank you

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Thank you for your valuable feedbackWe have already refunded the $in order to satisfy our customerWe were hired to do a service and we did complete the service in a timely mannerWe apologize again for any inconvenience

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ I am sorry to hear there was some miscommunication during your relocation with us, we always strive to give our customers the best moving experience possiblePlease accept my apology, we hope you have not lost faith in our organization, we pride ourselves on being best in classThank you for this valuable feedback, I will be researching the scheduling issue related to your moveAgain, I am sorry for your scheduling issue with us Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have definitely lost faith in your organizationThere was no miscommunication because you even called and verified everything the day beforeIf you seriously pride yourself in being "best in class", then you may want to revisit the idea of running a business with integrity instead of on lies and deceptionI like how you chose not to address the illegal drugs that your employees brought into my home and around my childPlus, I can't believe that you actually let people drive your customers furnishings under the influenceI bet your insurance provider would have a few things to say about thatYour company is a complete joke and should not even be allowed to have a business licenseAfter my experience, I have heard from four of my friends that said that they used your company and had the EXACT same thing happened to themNO SHOW and DRUGS!!! DO NOT USE THIS COMPANY FOR ANY MOVE NO MATTER HOW BIG OR HOW SMALL

This claim was submitted to our insurance provider on 3/17/The claim has been processed by an adjuster in accordance with the legally binding contract for household good damages based on sixty cents per pound per articleThe customer also had a scratch on the floor that has been taken care of by insurance

The refund for the deposit has been issued to the credit card ending in [redacted] for $

Please see attached settlement agreementPlease complete and return to [redacted] @allmysons.com

Good morning, I know you have been in touch with the local office and the customer care team, please submit the claim form for the missing tool kit and the customer care team will be happy to process your claim, I understand that you do not have receipts, that is ok, is the amount you are seeking for the tool kit $400.00?

we are emailing you the reimbursement form for $125, thank you!

Thank you for your feedback, please contact the safety and fleet department at [redacted] , [redacted] can help you, her extension is ***

Thank you, I just left you a message, what is the monetary amount you are seeking for this claim?

This customer was originally scheduled for last Friday When we attempted to confirm the move, she told us she wasn’t sure if she would be able to move on Friday and asked us to call her Wednesday We tried to call Wednesday and Thursday and got no response So we did not schedule her for Friday She finally called us back on Friday morning At that point we changed the day to Saturday We ended up sending men instead of as one called in sick We adjusted the rate to the man rate The move took hours which considering she had a multi-story townhouse with an additional stop on the way to destination She keeps referring to hours which is what the minimum would have been The packing materials she is referring to are the standard tape, shrinkwrap and mattress bags Thanks

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ We are sorry we were unable to service youThe refund for $was issued on 12/30/to credit card ending in ***

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Thank you for your feedback, we are sorry we did not meet your expectations during your relocation with usPlease call our customer care team at XXX-XXX-XXXX

Good morning, are you able to complete the settlement form and send it back our office? If you choose to not accept the settlement offer then I ask you to please submit the claim to All My Sons Customer Care Team, (NOT THROUGH THE Revdex.com) it is difficult to download documents from the Revdex.com system and it is faster if you send the completed claims packets directly to us, please email them to [redacted] @allmysons.com Option - accept the settlement agreement and email to [redacted] @allmysons.com (Attached is a settlement for $200.00)Option - complete and submit the required documentation of the claims forms to [redacted] @allmysons.com

Complaint: [redacted] I am rejecting this response because: I've already contacted your customer support department at [redacted] on different occasions and have talked with *** and [redacted] , both of whom are unwilling to assist I've called that number times in the past month They are stating that I'm only entitled to $of the $2,dollars worth of damage that was done to my furniture This dollar amount is not sufficientMy claim number is [redacted] Sincerely, [redacted]

The customer has never mentioned any broken furniture until now, if you have broken furniture, please call the Customer Care Team at [redacted] so we can start a formal claims process for damages

Please call the customer care team and claims department so we can assist youOur number is [redacted] We look forward to helping you!