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All My Sons Moving & Storage

703 Gum Rock Ct, Newport News, Virginia, United States, 23606-2523

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All My Sons Moving & Storage Reviews (%countItem)

On 10/15/19 All My Sons damage most of my furniture when they moved it to the storage facility. I filed a claim, but they stop responding.
On 10/15/19 All My Sons moved my furniture to a storage facility my furniture was put into the storage unit without being covered. I had problems out of the very young movers all that day arguing about what they wasn't going to do. All My Sons was going to move my things to the storage and two days later pick my things up from the storage and bring my things to my house. But because I had so many problems out of them I told them that I didn't want them to do anything else after they took my furniture to the storage. So when we went to the storage with a new mover none of my furniture had any covering on it. The damage a bedroom set that I had just recently brought which cost over *** and a kitchen set that I only had about three month that cost over *** The loveseat to my Queen Ann Livingroom has a hole in it. As a matter of fact I don't have one piece tat is not damage. It looks like they deliberately damage my furniture. I filed a claim and sent picture to the claim specialist Mr. Ace Ward. When I was trying to feel the claim out on line an X came up on the form and I couldn't get it off, so Mr. Ace said that I X out the form and I told him that I didn't do that and that it was something wrong with their program, Mr. Ace started out corresponding with me, but stop now he wont answer my calls, or emails.

Desired Outcome

when I filed my claim I only asked for what it might cost me to try and have my furniture fixed, but after looking at my kitchen and bedroom set I don't see how they can be fixed. I need to be compensated for my damage furniture.

All My Sons Moving & Storage Response • Feb 17, 2020

Thank you for allowing us the opportunity to address your concerns. Please accept our sincere apology regarding your moving experience as a whole. Upon reviewing your concerns, we did confirm that your claim specialist Ace *** sent communication regarding your claim via email on 2/14/2020. Your claim specialist resent your claim settlement documentation on today 2/17/2020 and he also tried contacting you regarding any additional concerns. Once we receive the signed settlement offer, a check will be requested and mailed. We hope this response provides clarity regarding your concerns.

Terrible billing/quote practices. Did not protect furniture and now multiple damage on multiple pieces.
Quote/estimate was widely inaccurate. So I had issues from the point of confirmation. *** called me and was arrogant and condescending so I could not speak to him and *** had to call me back. Thought that we had reached a good arrangement and understanding. Day of move - truck breaks down before they head to my place. They finally get it running and are told to go ahead and use this truck. They should have absolutely used a different truck or something. The 4 gentleman sent out were great! They worked hard. One Had an issue with a drill so he took much longer to disassemble my bed than should have. My dad had to show him how to take the drill bit out. Truck is fully loaded and the truck wouldn't start. Over 2 hours before a tech came out to get it running again. My time wasted, I could have gotten other stuff done. The guys time just sitting. (I wasn't charged for this time - NOR SHOULD I HAVE BEEN. but they say "we didn't charge you for that time" as if they did me a favor.). Once we arrive at my storage destination. They want me to settle up the bill. ALMOST DOUBLE what I was quoted or expected even adding in a cushion for packing materials that would be used (mirror cartons, shrink wrap, tape). Finally spoke to the manager, *** who said he would take care of me. Brought it down some. But not nearly enough. And when I really process the conversation he didn't care one bit that I was unsatisfied and frustrated. I was hoping to use the same company for my long distance move in a couple months but I will absolutely NOT be using All My Sons. EVER. Hidden costs. Inaccurate estimates. I just had this same move done a year ago (actually house to house instead of to a storage unit and it took a lot less time and cost ALOT less money). I should have just used the same company. But I was hopeful. I should have listened to my gut after the first bad experience at confirmation. ***Even worse now that I am taking my stuff out of storage. They "blanket wrapped" and "taped" all my furniture. But on almost very piece of furniture the tape is ON the wood. There are MULTIPLE scrapes and scruffs that weren't present when they arrived to do the move. Supposedly blanket wrapped furniture with sections exposed and scrapes all over basically ruining the furniture. Even on an antique china hutch that is an heirloom. Legs and support legs for furniture are broken and weak. I am DISGUSTED. Especially after what they charged me!!!

Desired Outcome

Compensation for damages

All My Sons Moving & Storage Response • Jan 23, 2020

Thank you for allowing us the opportunity to provide a response to address your service concerns. Please accept our sincere apology regarding your moving experience as we understand that moving can be a difficult task and our goal is to make the process as seamless as possible. We certainly apologize about the damages that occurred during the move and we have emailed a claim packet to address the damages and provide compensation. We have notified the local branch regarding your service issues regarding the technical issues surrounding the truck, the damages and the concerns regarding the speed of the move. We always welcome feedback from our customers as it allows us to enhance and make improvements regarding the customer experience and ultimately helps in empowering positive change within our business. We appreciate your business and hope you'll consider using us for your future moving needs.

Customer Response • Jan 26, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for response from the company since submitting the claim packet. Until I receive response I can not accept the response.

All My Sons Moving & Storage Response • Jan 28, 2020

Thank you for your response and allowing us the opportunity to address your concern. We have confirmed that your claim has been received, processed and an offer has been sent via email. Once we receive the signed offer back, a check will be mailed. Thank you for your patience in allowing us to resolve this matter.

Customer Response • Mar 03, 2020

Was supposed to receive a payment for my claim. It has been over the 30 days that they stated would take to receive the check.

All My Sons Moving & Storage Response • Mar 05, 2020

Thank you for your feedback. Please accept our sincere apology as we've recently experienced glitches in our check printing system. This concern has been escalated and your check will be mailed on 3/5/2020. Thank you for you patience and we apologize again for the inconvenience.

I received very poor customer service with this company. They broke the legs off my TV and were very rude about replacing it.
Customer identification number is XXXXXXX. Total payment was *** Payment method was a visa credit card. The movers placed my tv on the carpet while they were moving my belongings out of my old apartment. Eventually it caused the legs on the tv split in half because the tv was leaning forward . They were reluctant to replace the legs and kept saying I should buy a wall mount for the tv. They took a very long break and did not communicate with me. They asked to be paid for the move before it was over with and were very rude to me. They showed me no sympathy for breaking my tv legs. And they called me a derogatory name to my husband because I was upset for them damaging my tv. Customer service on the phone was rude while I was filing a claim about this. Never again will I use this company for future moves.

Desired Outcome

This company over charged me for moving out of my 1 bedroom apartment. Especially after I already had my boxes packed and physically helped them move

All My Sons Moving & Storage Response • Dec 06, 2019

Contacting customer and working to resolve the complaint.

Misrepresents what you're being charged for; excessive charges for the small amount of packing materials they used; tells you their people are experienced and fast but sends inexperienced, very slow people; argues with you on the phone; charged labor while the sit in truck driving, drive time, and gas charges totalling about *** for an hour, military discount is barely noticed through the ridiculous charges. DON'T USE THEM UNLESS YOU HAVE MONEY TO WASTE!!!

CONTACT SOMEONE ELSE!! I used this business 3 weeks ago for a local move. I scheduled 1.5 weeks out from my move date, for Sunday 9/21 between 8am and 10 am. I spoke with Tom and he was very helpful the entire time. Sunday morning I got a call from Tom at 830, saying that one of the guys was injured Saturday and he was looking for a replacement. Two hours later, he was still looking for a replacement. Two hours later I called Tom and he said they couldn't find a replacement so they tagged me on to another team. At 3:30pm the new team arrived at my storage unit, which was only a 10x10 space. Of course, at 3:30pm on a weekend EVERYONE is at the storage facility, so we had to hunt for flat beds (which took time) and wait for the elevator (which took time). One of the movers looked like he just got picked up off the street corner somewhere and moved slower than my 83 year old Grandmother! He was totally unprofessional and useless (which wasted more time). They finally got my stuff out of storage and got to my apartment. Yes, it was on the 2nd floor, however the stairs were INSIDE my apartment...no winding staircase, just one flight straight up. At this time I saw the estimated total which was *** I spoke with Tom and told him everything and he said the best he could do was 10%. You wasted my entire day, sent me 2 workers and a *** and all you can do is 10%??
So Im watching the team move my stuff in and the slowpoke (I'll be nice now) stops several times to try to strike up a conversation with me, including reading the tiny wording on the pocket of my t-shirt (wasting time). After a while I notice its only the driver coming upstairs. I look around and slowpoke has disappeared. When he reappears a good 10 minutes later he smells of smoke. HE TOOK A FRIGGIN SMOKE BREAK DURING MY MOVE!!! (wasting more time) . After all is said and done, its near 8:00pm before they finish my move. 4.5 hours for 10x10 move!! Ridiculous!
The next day I send an email response to the invoice and end up speaking with Tom again. He tells me that he gave me a *** discount, which I still think is unacceptable, and mentions that he's likely to get in trouble for doing that. I thank him for doing what he could, and he transferred me to Jeremy. Lets just say Jeremy could care less about anything but business profits. I tell Jeremy everything that happened and he flat out asks me "well, what do you want from me?" I tell him the least he could do is refund my deposit. He tells me, he wont do that..on a *** move they only make *** profit. I tell him, thats not my problem. You wasted my day and sent me cruddy service. I should be compensated for it. When I told him about the slowpoke, whose name he didn't even know, he first said "really, that guy usually brings me 5 stars". I told him, "well he didn't today!" I told him about the smoke break, and he said this was the first he heard about it and if he knew ahead of time he would've taken them off immediately and sent another guy on Uber. My thought "that would've taken more time and more of my money!" At the end of the conversation, Jeremy disagreed with everything I said and felt there was no error in his team. He felt they did their job and were compensated for it. When he saw that Tom had given me *** off as opposed to 10%, he said I was lucky and he wouldn't have given me that, and that he would have to speak to Tom about it.
I will never in this lifetime or the next, use this company again. Absolutely the worst!

Charged for an additional hour, Damage to walls and furniture
I hired professional movers because among other reasons I knew it would be difficult to get my furniture upstairs. I used to work for a moving company many years ago and I have never seen this type of damage done to walls. I have a great deal of pictures of the smudges, gashes, and scuffs left on the walls. My home is basically brand new and freshly painted. After the movers left and I saw the damage fully, I cried. I paid about *** and now my walls and baseboards are horrible looking. Two of my furniture pieces have white scuff marks. I have not tried to remove them yet because I'm afraid it won't come off.

Additionally, I was charged for 8 hours or labor, or 7 hours plus one hour of drive time. The movers completed the job by 1:30. The driver put 2:00 as the stop time. They corrected this portion of the error by crediting me for the 30 minutes but not for the extra hour. The job took approximately 6.5 hours (if you include the hour of travel time) but I was charged for 7.5 hours (giving credit for the 30 minutes already given back to me)

Desired Outcome

1. I would like the additional hour to be credited to my account 2. I would like my walls and furniture to be repaired 3. I would like an adjustment to my bill/partial refund for the lack of professionalism of this move. 4. I do not want to blame the movers for this or have negative repercussions fall on their shoulders. I feel that they were working according to company practices to the best of their abilities. They never once mentioned any scratches they had left behind. Nor did they seem to take issue with bumping into the walls. I believe this is a lack of training rather than an employee issue. The employees were pleasant and hard-working.

All My Sons Moving & Storage Response • Aug 27, 2019

Thank you for the feedback and the opportunity to respond. Our customer's charges were calculated as:
Move 8:15 a.m. to 1:30 p.m. *** for labor
One hour travel time *** for packing material and a *** fuel surcharge for a total of *** Our customer was not charged an additional hour of labor. In regard to the damaged property and household goods, our customer may contact our Claims Customer Care team to request a claim packet. The number is XXX-XXX-XXXX.

All my sons moved my furniture and other articles, the distance they carried the load

was at the most 15 minutes travel time and perhaps a mile.The labor cost was ***
there was an additional charge of *** for fuel charge and *** for travel time,
I thought this was an excessive charge due to the fact that the distance was less than
15 minutes; it appeared to be a way to pad the bill . I expressed my feeling to the
company but got no reponse.

***
*** way
williamsburg,va.XXXXX
Product_Or_Service: moving van

Desired Outcome

Billing Adjustment A refund of my money for the fuel and travel charge

All My Sons Moving & Storage Response • Aug 08, 2019

Thank you for the feedback. Our customer was quoted a non binding hourly rate of *** for a 2 man team, an hour travel time of *** and a *** fuel surcharge. Our customer was charged from 1:15pm until 7:30 pm. Our customer was emailed the quote provided on 5-1-2019 detailing the charges for the service. Thank you for the opportunity to respond.

Customer Response • Aug 09, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I was aware of the *** hourly charge for labor charge but I was not aware of the additional charge for fuel and travel until the bill was presented to me. .and I took it to be an excessive charge

All My Sons did not complete move, damaged personal property, did not honor written agreement for military discount or amount of trucks or men on site
*** and *** Moving Issues:
1. Offer military discount *** hr , 5 men two trucks 8hrs consistent-Chris and Tom *** contact
2. Insisted in-house estimate not-needed -Tom
3. ***- requested /insisted estimate-Cavell *** given 8hrs, two trucks, 5 men, *** -
MILITARY discount upon completion ***
4. Cavell *** refused to print agreement of military discount on AMS letterhead but did email on AMS company email- agreement for *** military discount upon completion.
5. July 15th call from AMS confirming movers coming: 5 men, 2 trucks , address
6. Moving Day July 16th- Call from Ryan (supervisor on-site) -stating " 1 truck needed..1 truck right behind if necessary, but no way needed" -
7. *** insists 2 trucks needed, on-agreement, requested, Ryan repeated assurance- does not show with 2 trucks- 1 truck only
8. 1 truck 5 men arrive 8:30am approx.. *** Lane *** News VA XXXXX
9. Upon Arrival *** shows crew home, Ryan assures *** no other truck necessary
4 crew members disagree and consult with each other, mentioning knowledge based on experience, etc. 2 trucks needed.
10. *** conveys fear of situation to Ryan- who states "All sunshine and roses Boss Lady" and ensures other truck around the corner -but will not use or need.
11. Ryan asks both Major *** and Mrs. to meet with him for paperwork- on tablet. Explains that if we were to have him go over it would take several hours and he recommends we trust him to have him run through key items with us.
12. Jeremy *** (head supervisor of Newport News site of AMS) calls from All My Sons to check on crew's arrival to ***. *** communicates disappointment and insistence of 2 trucks.
*** reminds Jeremy- *** has moved 7 times- usually movers take 1 day to pack, 1 day to load. Then on the other end - upon arrival one day to unload and second to set up.
13. Jeremy assures *** that Ryan is an experienced head and knows what he is doing. *** repeats desire for additional truck, questioned timing. Jeremy and Ryan ensure 8hrs no problem.
14. Crew members- Darrian, Nathaniel, and *** head upstairs -it is agreed upon the three movers are positive the move needs 2 trucks .
15. Chris becomes angry- at several point begins to call AMS head office- whether he actually called is unknown
16. Ryan and Sharkey remain in the garage. *** notices-garage items are mixed with inside items- warns garage items will damage or dirty inside items. Ryan assures ***- "Sunny Skies Mrs."
17. Warning is made, then ,is ignored , then and photographs that *** Family heirloom china set (labeled FRAGILE several times several places on box) is packed at complete bottom of at least 10 foot high moving truck. On top- (photograph shows this as well) of china set , is full 2 feet by 2 feet book filled with Thoreau (author) books. Noted ensure s is on box.
18. Stacking is an on-going issues and at several points at times *** warns that other Fragile items, such as items from china cabinet -marked FRAGILE as well are near bottom, or balanced on heavy items. Ryan allows and encourages (with sarcasm) photos .
19. Upstairs dwelling 3 movers, Darrian, Chris, and Nathaniel are becoming very frustrated as they are told to just focus on boxes and that the plan with be only boxes .
20. The 3 men realize that - as *** noted to Ryan herself- that if boxes are brought first (knowing the truck is already 1/2 full) and then 2nd truck will come for furniture -boxes will block furniture, impeding the move.
21. Men upstairs very upset-realizing no 2nd truck coming, time will be almost twice expected.
22. Darrian is feeling faint and not able to do much. He is resting more than working more that 50% at first location.
23. Darrian calls wife and suggests needing ambulance and ER.
24. *** offers to drive him to ER, and Ibuprofen.
25. *** 's daughter began giving Darrien medication, Ryan runs over and takes Darrian away.
26. *** calls Jeremy- again Jeremy assures a

Desired Outcome

Refund and replacement

All My Sons Moving & Storage Response • Aug 12, 2019

Thank you for the feedback and opportunity to respond. We apologize for the service issue and damages during the move. The property damage issues have been turned over to our insurance carrier for final adjudication.

Customer Response • Aug 13, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The company we are complaining about/accusing- is discussing the property damage done to HOME moved into-not personal property they damaged. Also the home damage has NOT been handled by insurance company. The insurance company has not been in contact with us in 2 weeks.

All My Sons Moving & Storage Response • Aug 26, 2019

Thank you for the feedback. Both the property damage to the home and the household goods claims have been reported to our insurance carriers for final adjudication. Follow ups have been sent to the respective adjusters asking them to reach out to our customer. Once a claim is turned over to our insurance carrier, AMS is no longer involved in the claim process.

Questionable charges and failure to provide a refund after a month.
First complaint is the quote over the phone was substantial to the actual price they give you after your furniture is loaded and waiting at the final destination. Basically they will not offload until you pay and at that point your bill is massively inflated. I was quoted at *** dollars an hour for the move and since it is a local move of less than thirty miles and additional one hour labor would be charged for the transit. So I agreed on the phone for the movers and paid a *** dollar fee to lock in my date. Keep in mind my move was approximately 3 miles down the road and they did not have to pack or move any boxes. I only needed three bedrooms and living room furniture moved. I already moved all the small stuff myself. Once all my stuff was loaded and we got to my new house my bill was shown to me. *** plus dollars. They had taken about four hours to load all my stuff and I was confused. They said they can't unload the truck until the bill is paid. I had them show me the bill and it had 10 hours labor plus fuel charges another hour for transportation and about *** dollars for packing materials of which I saw a few rolls of shrink wrap and that was about it. I talked with Tom *** and Jeremy on the phone and ended up with only a *** discount because they said they should have sent a four man crew for the job. They also said they would refund me any of the labor hours not used after the job was done. I Didn't feel like I much of a choice and paid the bill. After helping them move my stuff inside and putting the beds together myself the move was done. The clock was now stopped and they called Tom. Tom called me and said I would get *** credited back to me. My wife then notice my bar glass shelf had been broken and also my couch severely scratched. The movers took pictures and said they would send me a claim form. I have received nothing. Also I have contacted them several times about my refund and they keep telling me they already credited me and it's my banks problem. I called my bank and they have no record of a credit or any pending transaction. I am always told they will look into it and call me back. I feel they are scamming or just plain terrible business operators. Not sure how I had to pay *** for gas and transportation of 3 miles. I feel like this is a gouge they added because they have your furniture on the truck and put the pressure on you to pay or not get your stuff offloaded. Plus how long does it take to get a refund when they took the money from my account in 2 minutes but can't pay me what little refund they owe.

Desired Outcome

I want my *** plus I would like a refund on this fuel charge and transportation charge of *** to drive 3 miles. Additionally, I want compensation for my bar and couch they damaged. Probably should pay me for all the hassle I am dealing with as well with them.

All My Sons Moving & Storage Response • Jul 30, 2019

Thank you for the feedback. Our sincere apologies for the damages and refund issues that occurred on the move. Our customer was quoted a non-binding hourly rate of *** with a 3 man team, a 1 hour travel time of *** and a *** fuel surcharge. The packing materials utilized by our team were 4 mirror carton boxes, 3 shrink wrap rolls, 12 rolls of tape, and 4 mattress bags bringing the total to *** Our standard policy is to estimate the completion of the move and collect the payment in full before the household good items are off loaded into the destination address. The refund was issued to the card ending in *** in the amount of *** on 7-8-2019. Our apologies it was not refunded in timely manner. A claim form was emailed to the customer to address the damage to the bar glass shelf. Thank you for the opportunity to respond.

The company quoted me a price a month in advance, changed the price when they arrived and held my items hostige until I paid them over ***
I called all my sons moving company (Newport New, VA location) and stated that I was looking for a professional moving company for the end of June 2019. When I spoke to Carvell I let him know my availability so that an assessment of the things to be moved could be scheduled, but he stated that they were busy and extremely professional and a phone assessment would suffice. We did a run through of my items in each room. I stated that I would have everything packed, labeled and color coordinated to let the crew know where the items went. He commented about how they loved organization and how it would make the process that much easier. I let him know that I appreciated his help because I had many disabilities from my 8 year active duty tour and I need someone professional so that I wouldn't aggravate my injuries by moving things on my own. He was more than happy to schedule me with a *** deposit. On Saturday June 29th I called to make sure that things were still on track for our scheduled and reserved date of June XX XXXX at 1200. An employee named Thomas let me know the crew would be able to come a little earlier which was perfectly fine. The initial estimate was for 3 men, a truck, supplies and 3.5 hours for a total of *** When the movers arrived, after a brief walk through of my home they immediately called the operations center and said that they needed more time. Thomas then told me the crew needed an extra 2 hours. The lead mover said 3 hours to move me out and the other 2 hours to move me into the new place. He also stated that it would take the crew 45 minutes to move boxes and then they would load the furniture. Two hours had passed *** and the only things moved were boxes from down stairs. They took the drawers out of my dresser exposing some extremely private items of mine which I was told by Carvell I could leave in the drawers. They put 3 holes in the wall moving furniture and did not move all the items onto the truck. I ended up making 6 trips from the place I moved out of to the new place off loading things from my Ford expedition that I had to move myself. I have aggravated my back injuries and will be seeing my doctor in the next week to assess the damages done. I just started a new position with the DOD and I may be looking at down time. It took the crew 7 hours to load things onto the truck. The entire time there were only 1to 2 guys working at any given time and I have pictures of them LAYING DOWN and standing around. Every hour or so I was on the line with Thomas giving an update and he would insure me that he was going to fix it or find out what the issue was. When they finally arrived to my new address I called Thomas to see what the hold up was at this point and he told me that I had to pay *** before the crew could off load. That conversation ended quickly. I then proceeded to call the police to see if they could assist in any way. Next *** called me and said he was cutting me a deal because after 8 hours of labor over time charges started, so he was going to bring the price down to *** because he would hate to have the crew take my items back to the warehouse and charge me *** a night for storage. I ended up paying the *** (this is in addition to the *** deposit) to get my things and move on. It had already been an 8 hour moving day and they still had to off load the truck. It took the crew an additional 4 hours to off load my items. The lead mover asked if they could just put the boxes in the front room instead of organizing them because it was getting late and they were tired. At the end of the day I paid *** and spent 12 hours with lazy, lying, scamming movers, just to move me out of a 2,100 sqft home into another 2,100 sqft home that were 5 minutes apart. I have never dealt with anything like this and I am extremely offended and irate that this company is still in business and would treat anyone like this. I've sacrificed alot for this country and to be ripped off like this is insulting.

Desired Outcome

I would like a full refund. I feel that it is warranted in this situation and it is the least the company can do after all they put me through just to try an get over. I have paid for repairs, worsened an injury, I will have to take time off for appointments that I did not need before and I may be looking at some FMLA time which is unpaid all because of this scam company. I would like the *** refunded that was paid on June 30, 2019 and also the *** deposit that I paid on June 6, 2019 for the reservation. A total

All My Sons Moving & Storage Response • Jul 29, 2019

Thank you for the feedback. Our sincere apologies for the service issues that occurred. Our customer was quoted via telephone a non binding estimate for an hourly rate of *** with a 3 man team, 1 hour of travel time at *** an estimated amount of *** for packing materials, and a fuel surcharge of *** The start time for the move was 10:30 am and the stop time was 9:30 pm, and included a packing material charge of *** A claim form was emailed to the customer on 7-21-2019 and hardcopy was mailed via USPS on 7-22-2019 to address the damages and service issues. Once the claim form is received by the customer care department they will evaluate and process the claim for both service issues and damages. Thank you for the opportunity to respond.

Customer Response • Jul 30, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
My issue is that the move should not have taken 11 hours.I was quoted for 3.5 hours and then after the team arrived they immediately said they needed 2 extra hours and made the move stretch to 11 hours to include them laying and sitting around and taking their lunch break. I want the company to address the extra *** I was forced to pay because the help my item hostage until I did. Yes I will file a claim for the damages, but I need those *** addressed before I accept anything from them.I don't trust anyone from this company and I dint feel comfortable not having that in writing.

All My Sons Moving & Storage Response • Jul 31, 2019

Thank you for the additional feedback. Our customer has been informed that her billing/service issues, and damages will be addressed with the claim form. Thank you for the opportunity to respond.

Customer Response • Aug 01, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

My move with "All My Sons" movers was 4700 pounds and I was told my cost would not exceed *** with no additional fees for supplies, overtime, gas, mileage, etc. The price was capped at *** with a *** deposit. When it came time to unload, the price suddenly exceeded the cap by about *** We spoke with Paul, a manager, who initially blamed his employees, then went on to say part of the charge was for labor, but he eventually lowered the charges to the original quote. While the movers finished unloading, their on-site supervisor handed out paperwork for us to fill out and told us how they 'rely on tips? for income. We began unpacking items after they left, and we began to see evidence of damage of varying severity on many items. The movers positioned items so that the damage was not immediately obvious, only after pieces were unwrapped or pulled out from behind other items was the damage evident. On our sideboard, the left side was busted so badly that it completely separated from the cabinet, leaving it unusable. A memory foam mattress had a hand size chunk out of foam out of it, as if someone had grabbed it in that area while lifting and the foam tore out. Other damages included gouges, dents, scuffs, and scrapes on several pieces of furniture as well as on a TV, and also a large dent in a tool chest. An expensive dining room cabinet was gouged on the top, the matching table was scraped, and the badly dented tool chest contents were in a jumble such that drawers would not open. We made a complete list of the damaged items with pictures. Their contract terms and conditions state that 'Except in case of negligence of the carrier or party in possession, no carrier or party in possession of all or any of the property herein described shall be liable'. On May 28th Paul promised that he would send us a damage claim by email, to report and file damages, but over 72 hours later we have received nothing.
Product_Or_Service: All My Sons Moving
Order_Number: XXXXXXX

Desired Outcome

Other (requires explanation) We desire a refund which is commensurate to damages done to our possessions by the moving company.

All My Sons Moving & Storage Response • Jul 11, 2019

Thank you for your feedback. Our apologies for the issues that occurred during your relocation. Our claims department mailed the claim form on 6-3-2019. The claim form will also be sent via email for our customers convenience. Once the claim form is received by our claims department it will be evaluated and processed by the assigned claim specialist. We look forward to resolving the matter with our customer.

Customer Response • Jul 16, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
The aforementioned claim form has been completed and the filled-out form has now been to the specified email address. Currently we are awaiting evaluation and the subsequent response from the company. This response is currently marked as satisfactory, only on the premise that a response is received along with a viable solution.

Estimator never did walk through. 30 minutes before job, manager called saying was going to cost most to do the move.
Spoke with an estimator who said he would come by to do a walk through, but never showed and instead tried to estimate over the phone, quoting a simple move at around *** dated 5/25/2019 for move on 6/1/2019. 30 min prior to truck showing on 6/1/2019, get a call from Paul wanting to go over what needed to be done. Same conversation I had with the estimator. Paul said that the estimate was too low, it would cost about *** more...30 min before the truck was scheduled to show!!! I said the estimator was supposed to COME TO THE HOUSE to see what I wanted done. Paul admitted that that was wrong of the estimator and that Paul has been cleaning up that estimator's messes. I said I agreed to the estimate. Paul said I was free to cancel the move...now less than 30 min prior to my scheduled move. I said I needed to move today (6/1). Paul said the move will cost more money. I said that I will not be able to give a good review. Paul said that he'll then cancel the move. I asked why. Paul replied because of what I just said. I said I needed to move and told him not to cancel. Since Paul changed the arrangements of the move, my originally quoted price was applied to the pick up portion, but the additional charges was applied to the drop off. I'm thinking I was charged twice for fuel, truck, mileage. The tablet used to "sign" everything was confusing and kept dropping offline. To get my property off the truck that damaged my property, I had to agree to an additional *** cost due to the estimator's screw up. Paul said he was not going to do at *** move for the agreed upon quote of *** Again, I'm behind a rock and hard place. Paul was very condescending in our discussions. I had to agree to the additional charge to get my stuff off the truck. This has been one of the worst customer service experiences I ever had. Paul even accused me of adding stuff on to the original estimate. He was not part of that phone call and again, the estimator never showed to see exactly what I wanted moved. There was a lack of professionalism, attention-to-detail, integrity and accountability. I question whether this last-second holding the customer hostage with cancelling a move last second and/or get property off a truck to charge more money, is a common practice with this company.

Desired Outcome

I want to company to honor the original estimate, despite their error.

All My Sons Moving & Storage Response • Jun 21, 2019

Document Attached***
Thank you for the feedback. Our apologies for any miscommunications.

On the day of the move, Mr. asked for services that would have taken longer than the two hours he was quoted (non-binding). This was brought to our attention when the driver called to inform him that they were on their way and asked if he needed any extra packing.

We then spoke with Mr. to inform him that the quote (non-binding) given was for two hours of labor plus materials, fuel, etc. (see estimate provided)

Mr. was upset stating that he was promised that everything he asked for could be done in that time frame. We informed him that doing a complete pack and move would take longer than two hours. He was quoted (non-binding) for two hours of labor. We did inform Mr. that if the job required extra items to be moved or extra packing that was not part of the two hours he was quoted (non-binding) that it would cost more money. We do everything by the hour.

We also informed Mr. that he was free to cancel the move if he chose to do so but that we would honor the quote (non-binding) for two hours worth of labor. Anything more would be additional charges.

At no point did AMS change the arrangements of the quote (non-binding). We only informed Mr. that we could perform the extra work he was asking for but at an additional cost. Per Mr. own admission, he was quoted (non-binding) for two hours of labor, no more.

Mr. stated that he needed to get it done so he agreed to continue with the move. The additional items and packing were done and a new customer ID number was created after we had completed/satisfied his quote (non-binding) for the two hours of labor. He was informed and it was explained to him in both BOLs (Bill of ladings) that he was on an hourly rate. He was also informed during confirmation that we collect charges prior to unloading any items from our trucks. He was fully aware of this.

Our driver did back into a brick and cracked it and this was sent through the process of claims for rectification.

Mr. had every opportunity to cancel the move or stick to his quote (non-binding) of two hours of labor. Mr. chose to move forward with the additional services which garnered further charges.

Customer Response • Jun 24, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I get called 30 minutes before the truck was supposed to arrive. That has the customer with a planned move in a very bad position. I planned well-enough in advance to move that date and for the company to do this 30 minutes prior to the truck showing up. Why did the driver call asking if he needed any extra packing if he was under the impression what the move was originally listed as? Do the drivers always do this, question what was written up every time? I had no idea of the type of move this would be, I'm not the expert and the company certainly failed to do a walk through for a more accurate and professional estimate which I would have been free weeks ahead if time to accept or not. This was like a bait/switch tactic which the company full well knew they have the customer between a rock and a hard place in this situation. I question this tactic fully!

All My Sons Moving & Storage Response • Jul 08, 2019

Thank you for the additional feedback. Again, our apologies for any miscommunications. Our customer was quoted a non-binding rate for a 2 hour move. The scope of the move could not be completed in 2 hours and Mr. was informed of this and did have the option to cancel his move. It is normal practice for our drivers to call our customer ahead of time to ask about any last minute details. As a gesture of good faith, we can justify a refund in the amount of *** in an effort to resolve the complaint.
Thank you.

Missing televisions
All My Sons moved me from my place to an storage unit on April 26, 2019. The guys were supposed to show up between 12:30 and 8pm but I received a phone call at 9:00am asking if they could come out early due to a cancellation. I was at Walmart at the time and said I wasn't ready. He asked me what about 11:00am and I said that is fine. When I got home, the doorbell rang and it was the movers at 9:30am. They said the office didn't communicate with them and they could help me pack. This of course caused a delay in getting out the door because I wasn't ready, which cost me money. The guys were nice but they really did not stack my items in the unit and I have missing tops from my plastic containers. Just items thrown in there with no consistency. I paid the manager on the telephone and I even asked what about a discount because of the hassle that I went through with them showing up early and he said he couldn't. That night, even though I was there with two movers, I couldn't remember if I saw my flat screen tv or the smaller tv in the unit so my son and I went in the unit on Sunday to look for them as I placed additional items in the unit. He was very upset at how the movers placed my items. He did not see the tv and neither did I. The way the items were put in there you can't see everything but the larger flat screen should have been visible. I called the moving company immediately on that Sunday afternoon and told them I didn't see my tvs and they told me that the manager would call me back.

I never received a call so I called back and explained what happened and I was told that the guys had left for the day and they would ask them the next day (Tuesday) if they remembered the tvs and call me back. I once again did not get a call and I called again and spoke with Chris. Chris said he spoke with the guys and they remembered the tvs but did not know where the tvs were. Chris told me that he would have the guys come out on Thursday with me and they would pull everything out the unit and locate the tvs. He got my schedule for Thursday and said he would call me back with a time. Once again, Thursday passed and I purposely did not call back to see if they would ever call and I did not hear from them. On Friday, I called the corporate office and spoke to a Claims/customer care specialist and he actually tried to call Chris's office and did not get an answer. He said he would have them call me back but he could not put a claim through until he knew the tvs were missing. I never got a phone call back from any one and today is Tuesday, May 7, 2019.

The tvs are no where in the unit to be seen. If they put them in there, they need to be responsible and show them to me. This company was happy to show up early, charge me for that, take my money and they never called me back not once! The unit is a mess and they need to stand by what Chris promised that the guys would come to the unit and show me my two tvs. One was a 50" and the other was a small flat screen with the back to it (older style) maybe a 19" or larger. I have my smaller flat screen(older style) that is in the unit because I put that one in there but I just don't see the others. I was by myself and could not see everything when they moved my items into the unit but they are no where to be found.

Thank you.

Desired Outcome

I want All My Sons Moving and Storage to come out and show my two tvs that they claim they put in the unit. This business of not calling consumers back is unacceptable. I did not call anyone at this company and use profanity or harsh words so they can't say I was unreasonable but they keep pushing me and I am one that will not give up.

All My Sons Moving & Storage Response • May 28, 2019

Thank you for the feedback regarding your relocation that took place on 4/26/19. Our apologies for the insufficient communication. Our Operations Manager will be reaching out to our customer to discuss options regarding her request.

We appreciate the feedback and look forward to speaking with Ms..

Customer Response • May 30, 2019

Are you satisfied with the way the Revdex.com has handled your complaint? _x_Yes __No

Comments: ____All My Sons reached out to me & sent a very qualified mover out to my unit. He could not believe what he saw & quickly resolved the issue by moving items to search for my TVs. He found them under other items in the back. He told me he would fix the storage mess. He looked at the larger tv & he said it didn't appear broken but when I move if there is an issue let them know. Those two movers resolved my issue. I did speak with mgmt & everything was fine except I was caught off guard when he said we won't charge you for today. What!!! Just because the TVs were found was great but the condition of my storage unit & where they found the TVs (under a pile of stuff), showing up early to move me, the unreturned phone calls, broken promises and this entire crazy experience, I was shocked to hear him say that. The issue was resolved only after I had to file a complaint. Thank you Revdex.com.

AMS staff barely worked unless they were being watched. They also damaged the property I was renting and several furniture items.
AMS sent 4 movers to my house for my move on 3/23/19, but only one or two of them ever worked at any given time. They would stand in the front yard talking and joking until they saw me looking at them. A few of them admitted this was their first move, and they all kept saying they were going to quit. The supervisor got angry because the move was taking to long and told us this was "his first day and his last day." They also took a 45 minute lunch break on my time, while I sat waiting for them at my new house since they told me they were following right behind me. This caused a 2 bedroom move to take 7 hours. I was also told that all mattresses would be covered for the move, which they did not do. They then dragged my King-size mattress through dirt and mud at my new address. They also severely damaged my King-size bed frame by knocking out a chunk of wood on the footboard and scraping it to the point where it cannot be repaired. In total, this move cost over *** which was paid via AMEX. I have moved multiple times, including overseas, and I have never had a move take this long or had such negligent handling of my items.

Desired Outcome

The only resolution acceptable is for All My Sons to pay to replace my mattress and bed frame. The damage to my mattress was willfully negligent, and occurred because the movers do not like their job and wanted to be finished. I also believe I should be reimbursed for at least 3 hours of the move, including fuel charges, since when I moved here in November the total move time was under 4 hours (with only 2 movers and more items).

All My Sons Moving & Storage Response • Apr 04, 2019

Thank you for the feedback. Our sincere apologies for the issues regarding damages and the length of the move. Our customer submitted a claim for damages to our Claims Department and was received on 4/1/19. The claim was evaluated and a settlement offer letter was mailed on 4/2/19. We look forward to resolving our customer's claim and concerns.

Customer Response • Apr 08, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The response does not address at all the length of time this move took. I was offered *** to in total for a completely destroyed mattress and bed frame, and the damage to my former home, and nothing at all for extra time. I understand their insurance only pays *** per pound for damaged items, but the manner of this damage went far beyond an accident. It was willfully negligent. The movers did not even follow company policy in regards to protecting the mattress and dragged it through dirt and mud. Given the constant complaining by the movers, it was probably intentional. So, the movers can just willfully destroy my furniture if they don't like their jobs, and All My Sons isn't going to really do anything about it?

All My Sons Moving & Storage Response • Apr 25, 2019

We have addressed the damaged goods and walls through our Claims Process. A settlement offer letter was mailed to our customer on 4/2/19. Once our customer has completed and returned the settlement agreement, we will be glad to make payment.

Customer Response • Apr 26, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The amount offered is not enough to cover even *** of the damages. This is what needs to be addressed. The fact that they have made an offer is not in question. The amount is not enough. It is not even close. They need to offer more money.

This company is ran by *** They *** a large change jar, ray ban sunglasses, an echo. They messed up the door frames and furniture. They hold your stuff on the truck until you pay them and jack the price up. No receipt when requested one. The owner will not help even though its his workers. please read the reviews on

All My Sons Moving & Storage Response • Oct 12, 2018

We have emailed detailed and itemized receipt to customer. Truck arrived at 8:45am and left final destination address at 2:15 pm exactly one hour after we stopped time. Customer received final hour at no cost. All My Sons handles any damages through our customer care team. Our operations team checks in trucks when they get back to warehouse. No sign of a large change jar, ray ban sunglasses, or an echo system. Our operations team searched again the following morning, checked lost and found and no such items found. We thrive to ensure damages are corrected if caused by our employees. Operations team will have our customer care leadership reach out to customer to start claims process for damaged furniture and door frames.

The nightmare began with a great sales team fielding my initial call. The gentleman was unusually nice and cordial and so much so that it did make me wonder, why? I think I understand the answer to that question much better now. The gentleman gave me what I thought was a fair quote for 3 movers and a truck, I made a *** deposit, the move was about a month away so that was that. Fortunately, I saved the email for my initial quote which I was told was lower due to the move being out of season. If anyone finds themselves in the unfortunate situation of having gone with all my sons as I did make sure you save any "discounts" you receive from them as they WILL absolutely do their best to not honor them!

Time went on as the moving date approached, and as the day neared (a little less than a week before) challenges presented themselves and I was hoping to be able to move the date one day before the initial date. I again called the sales team, in which I had no expectations this request could be accommodated but it was and again, a different gentleman that the first I spoke with was unusually nice and personable. He agreed to move the date one day back, same terms, same time as agreed, movers arriving at 11 AM - 1PM and calling me ahead of time. Important to note here I was also told they were coming from another move and that's why the time may fluctuate but wouldn't be before 11 AM which was important to me as I had things to do ahead of time.

The real fun began the day of the move where I started receiving calls at 6:30 AM which woke me out of a dead sleep. I didn't recognize the number and never really pick up the phone if I don't so I let it go to voicemail and went back to sleep. I received numerous calls and emails which threatened that if I did not call them the move would be cancelled after that. At 8:30 AM I spoke to one of the movers who called me by the wrong name and told me I was late and the move was supposed to start a half hour ago. I told him that the move was not supposed to start before 11 AM. After battling with them for a while they agreed to start the move at 11 AM. They showed up at that time and the move began, 2 of the 3 guys were great, very friendly and did almost all of the work, so I tipped them and bought them food. 1 of the guys, the one who couldn't get my name right was in charge to some degree but mostly sat in the truck. When moving in items to my new place, he was alone in the truck, and broke 2 of 3 expensive framed sports jerseys I have. No one really knows how this would of happened, and to say the very least, this occurred under suspicious circumstances. I have no doubt he did this on purpose but will digress and stick to the facts. After breaking my personal goods, the one who broke them told me they would call me the next day and discuss paying for them. They told me for sure that my items would be covered. After the move was complete, I went to pay, in which as predicted by this point, was for full normal hourly moving *** vs. *** I was quoted). I told them that was incorrect, they said unless I had proof that was the price. Fortunately I saved the quote and after more eyerolls and delay they did honor the *** but this obviously shouldn't of even been an issue.

The following day, of course, I received no call regarding my broken frames from the company. I called them later in the day was put on hold for an unusually long amount of time. Talked to an individual whom mailed me the insurance forms for my claim. The claim forms were ridiculous, in small print and 4 pages long and also required to be notarized. I went out and got a quote from a company regarding the framed jerseys, it was going to cost anywhere from *** for each to have them fixed. I requested an even *** to fix the jerseys on the form and had it notarized. Keep in mind, to complete the forms and all it required it took me 3-4 hours minimum. I emailed all requested evidence regarding the claim request including pictures, quote, statement and notarized document.

Approximately 2 weeks later I received a response. It essentially stated that they only cover damage of *** per pound/article. Therefore they offered me *** total for my troubles as well as another signed statement by me stating I would not discuss my horrible experience with this ridiculous and terrible company to which I'm obviously not agreeing to. Why would they have you do all this work and not just tell you this up front? Why would they make you jump through so many hoops? The answer to all these questions is simple, this is a horribly run and managed company. They clearly spend a lot of time and money on the front end to have very nice people make deals they have no intention and maybe even ability to deliver on (no pun intended). I will go out of my way to tell friends, family and anyone I speak to about how terrible they are. I'd advise everyone to stay very clear of this company, they are HORRIBLE!

All My Sons Moving & Storage Response • Oct 29, 2018

Thank you for the feedback regarding the service All My Sons performed on 9/8/18. I apologize for any miscommunications regarding the hourly rate and the starting move time. It is unfortunate that there were damages associated with the move and proper information was not given in reference to our claims process. Our Customer Care/Claims team emailed the necessary claim documents to Mr. on 9/10/18. We received the completed claim documents on 9/18/18. The Claim Specialist reviewed the damage claim which included glass broken on 2 framed jerseys. The claim was processed and a settlement offer letter was mailed to Mr. on 9/29/18. The amount offered is based on our legal liability at *** per pound per article. According to the weights given by Mr. each frame weighed 10 pounds. Our liability for the loss is *** The Claim Specialist made a settlement offer amount above and beyond our liability in an effort to resolve the claim. An email was sent to Mr. on 9/6/18, detailing the prices structure and the valuation protection provided free with the move that provides loss and damage coverage at *** per pound/per article. Please reach out to your Claim Specialist that processed your claim for further discussion.

The company moved the items from my condo to our house and I have not received a receipt as promised, though my card was charged as agreed. I called twice Sunday night, twice on Tuesday, and again today (Wednesday). Each time I called a 'moving specialist? answered the call, attempted to transfer me to the Newport News store, only for no one to answer. On Sunday the phone simply rang and rang, looping through the automated phone system. On Tuesday a rep took a messag for someone to return my call on Wednesday. When I did not hear from anyone, I called again today around noon, being told that billing would give me a call. I called again at 4:36pm and was told the office was busy. It should not be this difficult to get an itemized receipt. I also have concerns regarding being charged until 4:30pm for my move, yet the movers left at 4:14pm. They tried to leave at 4:00pm and I requested they stay to unpack items from our cars. I would like to be refunded for the 15mins not used as the policy is to charge in 15 min increments after the 2hr minimum. Finally, as the movers were attempting to park in our driveway, the loading bumper scraped our driveway leaving damage.
Product_Or_Service: Moving
Order_Number: XXXXXXX

Desired Outcome

Billing Adjustment To resolve this, I would like an itemized receipt, a refund for the 15 minutes of service not provided, and accountability for the damage to our driveway.

All My Sons Moving & Storage Response • Sep 21, 2018

Document Attached***
We are attaching a copy of the Bill of Lading (BOL) as well as a receipt that shows the payments she made for services rendered. The AMS Claims Department will email a claim packet to the customer on 9/20/18 for her completion. We can evaluate the asserted damage to her driveway upon receipt of the completed claims packet. Thank you for allowing us an opportunity to respond to this complaint.

Recently used this company for a move. Overall service and billing was unacceptable.
My account# with this business is XXXXXXX. Services were provided on Saturday, May 19, 2018. Payments were made on the spot with credit card. While this company was moving my possessions from my townhouse, the walls were damaged, to include a gouge in the wall, smudges and numerous scuff marks that I cannot remove. These walls will have to be-painted The crew was polite but did not make much effort to get finished. I checked on them at one point and one guy was standing around texting. The others started working when they saw me upstairs. Upon arriving at my new house, they sat in the truck for over 20 minutes. When I went outside and asked if there was a problem, they said they were doing "paperwork" (all 3 of them). I was being charged hourly for moving services. Once they finally got out of the truck I was asked for full payment, which I provided. After an hour or so, I was told that I needed to pay more because it was taking longer than they expected. I had no choice but to pay due to half of my belongings still being on the truck. The whole process was hourly and I was charged for their texting time, break time, paperwork time and lack of effort. My wife and I finally started to take some of the items from them at the door and carried in ourselves. I called their office to discuss and was told someone would call me back shortly. After 2 days, I have heard from no one. I called again and was told someone would get back to me. Called customer care and was told I needed to fill out a claim form. I'm supposed to be out of the townhouse in one week and the damage will result in losing at least part of my deposit. Additionally, being charged hourly for time that wasn't spent working is unacceptable.

Desired Outcome

Reduction in fees for hourly work. Re-imbursement for re-painting the damaged wall areas

All My Sons Moving & Storage Response • Jun 18, 2018

Bobbie Sue ***, Claims Manager with All My Sons Moving & Storage, has made contact with the customer and reviewed the claim form, which was submitted to our Customer Care Department on 5/25/18. After speaking with the customer and reviewing the documents and photos, an offer of one hour of labor *** and *** for painting walls where scuff marks were evident, has been extended.

The customer indicated that he had the materials and supplies, including paint, and performed the repainting task himself, so we did not have any other information to support a reimbursement for a contractor.

The move consisted of loading and wrapping at the origin (2-story townhome) to offloading to a 2-story home. Per the customer, it took the team approximately 7 hours to perform the move. We generally estimate the the move could have been completed in 6 hours time, with limited breaks, thus will offer a credit for 1 hour. The estimate provided to the customer included 3-men at ***

I contacted the customer a second time by phone today, 6/15/18, to extend the offer outlined herein. I received a voicemail box and left a detailed message with this information. I followed up with an email to the customer as well. Our customer care team member will generate a formal offer and will extend that, in writing, to the customer this afternoon. Upon his agreement and execution of the settlement offer, a check will be generated on the same day, for the amount of $229.

As of this note entry, I have not received a call or written response back from the customer, for any further discussion.

Breach of contract as furniture was not wrapped and protected, lack of supplies, inexperienced movers damaged more than 50% of my furniture.
All My Sons Customer *** Danny (sales rep)from All My Sons Moving company showed me a video on his computer that stated all precautions such as wrapping railings and covering floors with protective materials would be done to ensure no damage to walls or floors during the moving process, stated that all furniture would be wrapped in protective blankets to make sure no damage was done.
Our move on Feb 28, 2018 started and I was immediately concerned because one of the crew stated that they only had about 24 moving blankets. I asked about this and was assured that all my furniture would be wrapped and protected. Charles stated that there were several other moves for the day that took priority and there were limited supplies for my move. He said that nothing would be damaged as they would use the plastic wrap to protect my possessions. Things went from bad to worse quickly. During the moving process there was no leadership. They tried to move furniture without disassembling it and put many gashes in the walls. They tried to force furniture through doors, scratching both the furniture and destroying the walls as well as sliding furniture across the wood floors creating scratches in multiple places. Furniture was not wrapped in blankets or plastic wrap, was loaded into the dirty trucks and not packed to ensure no damage would occur. I found Charles wrapping some pictures in pieces of cardboard on the top of my dining table. I asked him not to use my table top as I did not want it scratched up (it is wood) I moved the items off the table to a countertop and discovered multiple scratches on the tabletop from the boxes scrapping as he was wrapping. I was called away and returned 5 minutes later to find him again using the table to wrap pictures. As my belongings were being removed from the truck, furniture was slid along the floor of the truck, box springs for our beds were not wrapped and the mattresses were wrapped very little. Furniture that was unprotected due to no blankets being available was stacked on top of each other and the crew climbed on it to remove items from the truck. Almost every piece of my furniture has some type of damage associated with this move including gashes/scratches in the wood, broken legs torn off from sliding across the truck bed and torn off and missing knobs and handles. Box springs, mattresses and upholstered furniture is dirty from being exposed to the truck floor with no protective covering. As they moved furniture into my new home, they again forced items through doorways damaging both the doors and furniture. Furniture was reassembled wrong I had to supervise all beds being assembled as they were not being done correctly.
I was reassured by Charles that this was the worst move he had ever seen, he had taken pictures of all the damage, had sent them to Irvin and would make sure the claims department also got copies as proof of all of the damage that was done. On Friday I called and asked to speak to Caleb ***, he came on the phone but immediately transferred me to the claims department. I called back and *** (a Regional Vice President for All My Sons) answered the phone, said he was on another call and would call me right back, never happened. I called again and was told there were issues with the phone, the phone went dead, and I never received another call. I called again on Monday, March 5th, spoke to Irvin and was told that either he or Caleb *** would call me back later that day, never happened. At this point I am very upset with all of the damage, lack of response from the company and the ridiculous claims process that will not result in fair compensation for my damaged furniture. Claims said there was additional insurance that could be purchased to cover damages, but this was never offered to me.

Desired Outcome

At this point due to the breach of contract and lack of supplies for which I was charged I am requesting a full refund of *** to my American Express Card that was paid for the move as well as adequate compensation in check form in the amount of *** to replace a damaged dining table, four dining chairs, king size box springs & mattress, formal living room couch, demolished bookcase and master bedroom nightstand. I expect this to be expedited for payment as it only took the moving crew 8 hours to destroy my property.

All My Sons Moving & Storage Response • Mar 19, 2018

Thank you for submitting this complaint, I see here you have already spoken with the All My Sons Customer Care Team, your dedicated Customer Care Specialist will be the one handling and processing your claim that was sent back to us on 3/12/2018. We are looking to send a vendor out to inspect for possible repairs. Feel free to contact Jessica *** your customer care specialist at any time regarding your claim, XXX-XXX-XXXX. Thank you!

Customer Response • Mar 20, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know when the claim will be settled. It took them only 8 hours to scratch, gash and damage my property. I have not heard from anyone regarding "repairs" and I will not accept someone coming out and coloring in the gouges on my furniture. I would like to hear from the representative as I emailed on 3/15 asking for status and received no response.

I hired All My Sons Moving & Storage for my move. The move took way to long, my belongings were destroyed and my home left in shambles.
Account # XXXXXXX Move Date: 11/02/2017
Movers: Jawan, Kahlil, Jakarri
I am a military veteran who has moved many times over the years both throughout Europe and around the US. My experience with All My Sons Moving and Storage of Newport News LLC was the absolute worst and most ridiculous move I have ever had. I had everything packed in boxes and ready to go. The move should have taken about four hours total, it took seven hours. Right off the bat one of the crew made it very clear that he did not want to be there and was not going to do any work. He complained all day that the company treated him like a slave and he wasn't taking it any more. An hour into the move I found this individual laying on my couch. I paid *** for three professional movers to move and care for my belongings. This is not the service I received. Instead I got three inexperienced, rude, lazy, purposefully destructive, disrespectful, unprofessional children who nearly got into a fist fight with one another in the front yard of my new home screaming racial slurs and cussing at one another. After the altercation they were so upset they began literally kicking my belongings off the back of the truck onto the ground and tossing them into rooms leaving my belongings broken and my home in a complete shambles. Items wrapped for the move were not unwrapped and items taken apart for the move were not put back together. Aside from what was broken in boxes many of my antique furnishings were scratched, dented and broken due to improper moving and packing in the truck. The men also came unprepared. I had to give them boxes to replace the ones they dropped and broke. I even had to let them use my tools and tape and I was still charged for materials. The complete lack of respect shown for me, my belongings and the company these men work for was insulting and embarrassing. After all of this I have still not received a receipt.

Desired Outcome

I feel that All My Sons Moving and Storage has taken advantage of me by not complying with our agreement. I did not receive three professional movers to move my belongings in a safe and timely manner and the job was not completed. I am seeking *** in compensation for breach of contract, damaged property and stress.

All My Sons Moving & Storage Response

Good afternoon, I see on 11/13/2017, you spoke with our customer care team and the claims/complaint forms were emailed to you, please complete the claims/complaint forms so we may address your issues.

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Description: Moving Services - Labor & Materials, Storage Units - Household & Commercial

Address: 703 Gum Rock Ct, Newport News, Virginia, United States, 23606-2523

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