All-N-1 Renovations & Landscaping

Complaint[redacted] took $11,277.99 to purchase flooring for a repair project he was going to do at our house after we had our entire downstairs flooded. On 1/24/14 I contracted [redacted] to replace our 2200sq ft do hardwood in our home after we had two pipes burst. I gave him a check for $11,277.99 to purchase flooring from[redacted] and [redacted] because he said he could get a better price. I believed him because his name and business information in is on the contractors list at the front of [redacted] and [redacted] He told us he would begin work on Saturday 1/25. He just showed up to meet the dumpster. He told me he would be there monday 1/27 at 8:30. He showed up at 10:00. The first week, one of his employees took $200.00 out of my son's nightstand. [redacted] did repay the money but he had no idea who is was hiring to work in my home. He didn't even stay to supervise the workers. After 2 days, he fired two of the workers and kept one while he worked as well. Nothing much accomplished that week or the next. No flooring was put down until 2/11 more than two weeks after he started. After three weeks of work, half of the dining room was complete using was only 15 boxes of wood when we needed a total of 94. My husband and I both demanded, on different occasions, that [redacted] produce the wood. Each time he made a different excuse - that the floors weren't ready, that there was nowhere to put the wood, etc. The people at [redacted] and [redacted] said that the money was most likely a deposit and not to buy the wood because he had not purchased it from them. When you calculate [redacted]'s original estimate of 1994 by the price per sq ft of the flooring and glue to glue it down it comes within $50 of the amount of money I gave him. After three weeks of [redacted] not accomplishing anything and not producing more flooring, my husband said that we needed to sever this agreement. He was not living up to the contract and he was continuing to ask for a draw when there was no stage of the work ever completed. We had been in a state of destruction in our home for 6 weeks and we could not continue like that any longer. We needed our money to get someone who was going to do the work.Desired SettlementAfter deducting the price quoted for removal of the floors and the brick hearth and the cost of the wood he did supply and extra labor [redacted] owes us of $5,138.99 back. He also broke tiles to our kitchen, his workers broke an expensive entertainment stand in our bedroom and they scratched our front door and got glue all over the hardware. I am asking $300.00 to repair all that. The total he needs to reimburse us is $5,438.99.Business Response My names is [redacted], I am the office manager of All-n-1 Home Renovations. I have contacted Mrs. [redacted] myself, personally to discuss this problem with no return email nor phone call from her. Without going back and forth with this discussion I will touch on a few things and my discussion with this situation will then be over. #1 There is a signed contract as well as as signed estimate agreement given to every customer before any work is ever started! #2 Mrs. [redacted] signed the contract as well as the estimate agreement prior to any money being exchanged or any work being done. #3 Mrs. [redacted] agreed to a $11,277.99 as a deposit. No where in our contract does it state what that deposit is for. The [redacted]'s were charged a little over $3000 just to have all of there wood flooring pulled up. The equipment to pull this flooring up was $1000 to rent. 19 boxes of wood and glue cost over $2000. The dumpster for her home over $300 and not to mention the expense of paying our employees to work in her home. #4 The [redacted]'s also agreed to a weekly draw payment of which 3 of those were never made and work should have been ceased after the 1st draw payment was missed, however [redacted] continued to do the work for the [redacted]'s. #4 Mrs. [redacted] specifically tried to set our employees up for failure on a couple of occasions, once by leaving $800 cash laying on a shelf in her closet where flooring was being pulled up. We have dated pictures and statements from our employees regarding this situation. #6 Just recently, she has gone in to [redacted] n [redacted] on more then one occasion causing a scene and had to be asked to leave the store just the other night for acting erratic. We have been in contact with our attorney, he states a lawsuit for the 3 missed draw payments alone should be filed against the [redacted]'s. Signed agreement alone proves that. #7 We will not be refunding ANY of there money. If she cares to discuss this with me personally, she can call me or email me at the contact information below.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have never been contact by [redacted] either by phone or email. I have no idea who she is. Yes, there is a signed contract with this business and the $11,277.99 is listed as a deposit. In ALL the conversations my husband and I had with [redacted] regarding this deposit I always said we gave the deposit for you to buy the floors, where are the floors. [redacted] never said that deposit was not to purchase the floors. He led us to believe he was going to purchase them and never did. The manager of [redacted] and [redacted] said that it was standard practice to get a $5000 deposit. This figure we paid equals the cost of the materials for the floors. Well above the standard deposit. Mr. [redacted] deceived us. Mr. [redacted] gave me an estimate of agreement which states "Cost to remove existing wood flooring all area $3165.89" That should include labor and the dumpster and the machine to remove the floors. They also took out the brick hearth which was $973.11 on the same quote. Cost of supplies used when they left the job should be about $2,000.00. The total is $5,138.99. After three weeks the floors were not properly remove and half of one room was completed. Article VI Right to Stop Work clearly states that ...Contractor "persistently fails to supply materials...in accordance with the Contract client may stop the work". That is what we did. The contract also says under Article III Payment schedule letter C. "After receiving notification by Contractor of each stage of completion, Client will inspect and approve the work or request any necessary adjustments to same. Client agrees to make payments to Contractor after approving the work." There was NEVER a stage of completion so therefore no weekly draw payments were made. We paid them $11,277.99 and the total of the work and supplies was $6,139 therefore they owe us $5,138.99. Ms. [redacted] has no basis for saying that I went in to [redacted] and [redacted] and was asked to leave. I absolutely was not asked to leave. She was not there when I went to the store and she has no basis for the accusation. Obviously dishonesty runs in the family. I do not have Ms. [redacted]'s phone number or email to discuss this with her and I am assured by her last statement that it will not do any good. We are asking for the $5,138.99 and $300.00 for the damages they did to our home as stated in my last responseFinal Business Response Once again a deposit is exactly what it states, a "deposit". The [redacted]'s have no bearing on what our company deposit is used for. Our contract does NOT state what are deposit is used for and/or what it goes toward. It is simply a deposit and I don't know how I can make it any more clearer then that. The [redacted]'s agreed to the deposit and signed off on the contract verifying the deposit agreement as well. If Mrs. [redacted] will check her [redacted] email and her [redacted] "other" email folder, she will see the several times that I have tried to contact her personally to discuss this with her. I am not going to go back and forth thru a computer or the Revdex.com regarding this situation. If she wants to discuss this and come to some type of resolution she can contact me personally, XXX-XXXX

We contacted All-N-1 Home Renovations to do a kitchen backsplash and hang a entry way light on a vaulted ceiling. Both jobs were very poorly finishedWe hired them to install a straight forward kitchen backsplash with 3"X6" subway tile. No special designs or obstacles were present (about as easy of a backsplash tile job there is...). Poor workmanship resulted in multiple tiles protruding in areas and sunk in in other areas. I am not being picky and this is no subtle defect. My 8yr old sister came over and immediately asked why that area looked different. This licensed contractor, [redacted], knew it looked terrible and didn't care to do it correctly. There are multiple spots that lack grout. The cutouts for the electrical outlets were made so large that some covers don't cover the hole; this also made mounting the outlets very difficult. The tile was a natural stone product with some color variation. They didn't bother to mix the batches to blend the variations so we now have rows of one color next to rows of a different shade. We had just finished remodeling our kitchen which included new granite countertops and stainless cooktop. All-N-1 neglected to cover anything while they worked which resulted in lots of dust & debris in our gas cooktop. They attempted to clean it up which caused tons of scratches on our newly, never been used, stainless cooktop. Without asking, they used tools of mine (stands/saw horses), and left them almost as filthy as they left my garage. They didn't show up on days they were supposed to, although they did work around my work hours. The job took much longer than what was quoted largely due to them showing up late or not at all. We had them also hang an entry way light. The light was missing pieces when they finished and the electrical wiring was not stowed properly. [redacted] answered the first call I made to him and agreed to repair the protruding/sunk in tiles and the missing grout areas (he immediately knew the area I was complaining about). He was supposed to call me to establish a time. This never happened. Over the weeks and months, I repeatedly called [redacted] and All-N-1 to only leave messages and never receive a call back.Desired SettlementRepair the protruding/sunk in tiles and the missing grout areas. I fixed everything else myself.Business Response I find it ironic that Mr. [redacted] is just now filing a complaint with the Revdex.com. This work was performed and completed later part of March/early part of April. Because of the [redacted]'s schedule, my company had to adjust our schedule and work in the later part of the afternoon going into the evening hours. At the completion of the project, Mrs. [redacted] approved everything and made the final payment. Issuance of the final payment after the walk through of the work performed basically approves that all work is approved and completed by both the homeowner and the contractor. Mr. [redacted] did call with some concerns and Mr. [redacted] agreed that he would come take a look at the issues, however, because of the homeowner's schedule, Mr [redacted] stated that he would get back with Mr. [redacted] on a time and never did that.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The only irony here is that your response does not dispute the poor quality of work which I am complaining about. The delay of my grievance to the Revdex.com is solely due to the generous amount of time I allowed Mr. [redacted] to respond to my REPEATED phone calls and voicemail's, which he never did. My first phone call to Mr. [redacted], the only one he has answered, was to complain to him directly, and that was immediate. All-N-One did work around my schedule, which I stated in my original filing, but that should not have negatively impacted the quality of his craftsmanship. The last statement of your response is completely false.Final Business Response As I previously stated, Mrs. [redacted] approved all repairs that were done to there home at the time of completion and the final payment was made to All n 1 Home Renovations. If said work was NOT done correctly as Mr. [redacted] is constantly stating then why was final payment made and why did his wife approve said work."The only irony here is that your response does not dispute the poor quality of work which I am complaining about." Your wife had no issues with the quality of work that was done. If you felt that your wife was not capable of approving the work, then maybe you should have been home at time of completion.Once again Mr [redacted] took well over 2 mths to even file a complaint with Revdex.com. We stand behind the work that we do and don't feel that Mr. [redacted] has a valid complaint due to the approval of the project being completed by his wife.

Mr. M[redacted] would not complete a home project that he was paid in full to do. His work was sub-satisfactory. He did not listen to the to the homeowner when she gave him the directions for the job and told him what she wanted one. He did not make notes. He simply built what he thought would be a better idea of the proposed project. When given more than ample time and access to the job site, he did not complete the job. He damaged the ceiling as he shoved the wall board into place on a new wall instead of measuring and accurately putting into place the wall board. His work is not professional and his attitude about pleasing the customer is non-existent. He is all about the money and leaving the job half done!","neg-1

Failure to honor terms of contract and failure to repair collateral damages done by Contractor/All-N-1 Renovations and Landscaping.On October 24, 2013 Clients went into a contract with All-N-1 Renovations and Landscaping with a completion date of November 24, 2013.There were two deposits made by Clients, 10/14/2013 and 10/24/2013. With final payment due at the successful completion date of 11/24/2013. The completion date has elapsed. Incomplete work, additional structural damage to property have gone unrepaired, as well as, futile communication and a severe lack of professional and business ethics. With a closer look at the terms of the contract Article II Schedule and Time of Performance, there are numerous things that are incomplete according to the contract such as, incomplete framing, flooring (to include carpet), dry wall erection and painting, shelving and furniture sanding, finishing and painting and stairway erection. Article V Delays,totally ignored. Contractor never notified clients that he needed more time to finish the project either verbal or written. Article VII Access and condition of Premises has been complied with by we the clients. To date, we ("Clients") have given you ("Contractor" and necessary public authorities) free access to the work and project site. Contractor failed to make satisfactory attempts to visit work site to have work completed. Calendar dates of attendance:10/24/2013 - Contractor/Crew -- No call / No show10/25/2013 - Contractor/Crew -- No call / No show10/26 - 27, 2013 - Contractor/Crew -- No call / No show10/28/2013 - Contractor/Crew -- No call / No show10/29/2013 - HVAC arrival time 12:30am/Contractor and Crew - No Show10/30/2013 - HVAC arrival time 8:30am/Contractor and Crew - No Show10/31/2013 - Contractor/Crew -- No call / No show11/1/2013 - Contractor/Crew -- No call / No show11/2 -3, 2013 - Contractor/Crew -- No call / No show11/4/2013 - Contractor/Crew -- No call / No show11/5/2013 - Contractor/Crew -- No call / No show11/6/2013 - Contractor/Crew -- No call / No show11/7/2013 - Contractor/Crew arrival time - 1:00pm11/8/2013 - Contractor/Crew -- No call / No show11/9 - 10, 2013 - Contractor/Crew -- No call / No show11/11/2013 - HVAC arrival time 12:30am/Contractor - No Show/Crew - arrival time 2:30pm11/12/2013 - HVAC arrival time 8:30am/Contractor and Crew - arrival time 10am11/13/2013 - HVAC arrival time 9:45am/Contractor and Crew - No Show11/14/2013 - Contractor - No Show/ Crew arrival time 10:30am11/15/2013 - Contractor and Crew - No Show11/16/2013 - Contractor and Crew - arrival time 8:30am11/17/2013 - Contractor and Crew - No Show11/18/2013 - Contractor and Crew - No Show11/19/2013 - HVAC arrival time 8:30am / Contractor - No Show/ Crew - arrival time 4:10pm11/20/2013 - Contractor and Crew - No Show Article VIII, Work performance and work Quality. Work performance has been less productive with more non shows than appearances. Specific work has had to be redone on multiple occasions and additional damages have been incurred including gaping holes to bedroom ceiling and study wall, cracked crown molding and soiled carpet areas. Desired Settlement[redacted] dba All-N-1Home Renovations/Landscape LLC will provide clients the amount of fifteen hundred dollars ($1,500) in the form of a cashier's check,for damages to bedroom, crown molding in living room and study. Article VIII/Work Performance and Work Quality;* --Furnish all necessary permits and licenses to fulfill services specified in Contract. Article XI/Insurance;* -- Furnish a letter on Company letterhead stating the structural integrity and compliance with Code Enforcement detailing all of the work completed up to the last day of service Friday, November 22, 2013. Article XIII/Fines.Contractor is responsible for maintaining proper work, safety, and environmental protection standards. Contractor agrees to hold Client harmless for all fines from federal, state, or local agencies and regulators. Contractor will work in compliance with all standards required by the EPA, OSHA, and other applicable federal agencies. Contractor will be responsible for paying all fines and judgments levied by these agencies resultant from the performance of this Contract. Please provide all requests to clients no later than noon Monday, December 02, 2013.Business Response Client is unsatisfied that project which consisted of a full addition custom closet to her attic spacing was NOT completed in 30 days. Contract is based on a 30 day time frame, but states that it can be extended if need me. Most additions to any home construction project can take weeks, even months to complete. Client, [redacted] cancelled contract, via email, without consulting with the owner of All-n-1 Home Renovations regarding this matter in person. In doing a research on the home through the Shelby County Assessor's site, we have since found out that [redacted] is the sole home owner, not [redacted] Mr. [redacted] name was on the contract as the 1st party listed,leading us to believe all along that he was the home owner. He signed the contract in the 1st party signature place and was the one that made all constructional decisions with the owner of All-n-1 Home Renovations, [redacted] on this project. Because Mr. Booker's name is not listed as a home owner to this home, this contract is now null and void. Client still owes company $4175 for this project and is due immediately. I have enclosed a copy of the invoice and the proposed lien to the property at [redacted] XXXXX.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)In response the All-N-One Renovations. This contract was based on a 30 day timeframe granted that the Contractor ([redacted]) made mention that this project could be completed in three weeks and if there were any interruptions which would forbid the Contractor/Crew to complete the project by due date (11/24/2013) all parties would discuss an extension and/or done in writing. An extension was never requested by Contractor/All-N-One Renovations. Refer to Exhibit A (Home Improvement Contract). On November 20,2013 Clients emailed Contractor/ [redacted], All-N-One Renovations as a courtesy reminder regarding project status. Refer to Exhibit B (Notice of Contract Deadline).On November 25, 2013 Clients emailed Contractor after no communication from Contractor, and no site work completed with the decision to terminate contractor services with Contranctor/ [redacted] - All-N-One Renovations and Landscaping. Refer to Exhibit C (Termination of Contractor Services-[redacted] dba All-N-1 Home Renovations/Landscape LLC).Clients agree that two payments totaling $4,900.00 were made payable to [redacted]/All-N-1 Renovations by Clients. 1st payment $2,000.00 form of a check and 2nd payment $2,900.00 by cashiers check. Final payment was due at the successful completion date of 11/24/2013. Again, Contractor failed to honor terms of contract and failed to repair collateral damages done by Contractor/Crew. There is no payments due to the All-N-1 Renovations by Clients. Final Business Response We stand firm on our previous rebuttal to this complaint. There is NO agreement and we will proceed with placing a lien on the client's home.

Poor Workmanship for Kitchen renovation resulted in additional cost:Cabinet re-installation -$1500Micro-oven loss of warranty - $250Crown molding - $200Valances - $141Appliances installation - $200Plumbing installations - $200Additional measurement cost for Granite installation -$100Tile Cleaning & sealing -$200Ceiling repair & painting estimate - $400Replacement cost(estimated) of damaged wine glass holder -$200 TOTAL COST = $3595Product_Or_Service: Kitchen RenovationAccount_Number: Contract AttachedDesired SettlementRefund of 50% additional cost = $1800Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@yahoo.comMrs. [redacted] signed a contact with our company and delegated her "own" draw payments, which we agreed too. Our normal policy is to collect half of the job total up front and then weekly draw payments on the remaining balance based on how many weeks it takes to complete the said job. Mrs. [redacted] was adamant about wanting to pay at the completion of certain stages of the project and those stages are outlined in the contact. After working on Ms. [redacted]'s project for several weeks, she decides, with no notice to no longer use our company for the completion of her project. After leaving Mrs. [redacted]'s home, 4 weeks later she notifies our company that all of these things were messed up by our employees (note her complaint), however, per our contact and HER payment terms, she agreed, signed off, approved & paid for each one of these steps that she is now complaining about.All-n-1 Home Renovations stands behind our work and the work of our employees. We do not feel that anything was done wrong or the customer would have never given her approval and made her payments on these completed stages. We do NOT feel that any amount of a refund is needed. Had she sincerely felt that something was wrong with the work that we did, why did it take 4 weeks for her to contact us regarding this matter and why did she approve and pay us at the completion of each of these stages?

In June 2013 we contacted ALL-N-1 HOME RENOVATIONS to pour a concrete driveway extension/slab. After some delays, the forms were built, and after further delays the concrete was poured on June 11. The day of the pour, our driveway was damaged by the concrete truck, we now have huge cracks in the main driveway that we showed to the [redacted], owner of All in 1 and he agreed there had been damage. The hot exhaust from the truck killed or severely damaged several plants and a tree near the driveway. The pour itself was faulty; and acknowledged by [redacted] that he would have to replace the drive. The concrete did not set up right, we were told they would repour it. It is still not done.Several times the contractor told us a member of his crew would be here to do some work and the person did not show up. Other times, crew members have shown up unannounced, done some work, and then left. The job is not yet completed, and the contractor has stopped returning our calls or responding to emails. We have no idea what is going on. A green [redacted] contractor bag has been left in front out of our house in the street since the job began, and it is still there, loaded with dirt and chunks of concrete. Last Wednesday, July 3, we came home to find two members of the crew packing up after trying to break up the slab with sledgehammers. They told us they would need to return with jackhammers. That is the last activity we have seen on the project, and the contractor has not contacted us. We suspect he is no longer planning to fix the problem. The slab is now useless--broken, with chunks of concrete dotting the grass, the forms in place or partially in place. We are left with our original driveway damaged (cracked) from the pour and plants and trees killed or severely damaged.Desired SettlementRemove the bad concrete that they poured,and replace, replace damaged drive and replace plants, bushes damaaged, remove all dirt and left over items as provised to us ASAP.Business' Initial Response Contact Name and Title: [redacted]/Office MgrContact Phone: XXX-XXX-XXXXContact Email: [redacted]When the original concrete was poured it did not set right, do therefore we offered to break up the concrete and have new concrete poured for the homeowners. On Tuesday, July 17th, this was done and the new slab has set well and looks good. We have pictures, taken on this day (time & date stamped on pictures) to prove this. Homeowners state that the concrete truck broke up some of there existing concrete and the heat from the truck burnt some of there bushes and trees, however this is a matter that needs to be taken up with the concrete company, as All-n-1 Home Renovations is not responsible for there truck. Our contract with the homeowner clearly states this. Homeowner still owes our company a balance of $335.11 and is clearly trying to get out of paying his balance. We have returned every email (have proof), every text (have proof) and every phone call (have proof) in regards to these two homeowners. No further action will be taken on our end to the driveway. We were hired to extend the already existing slab that they had and that job is COMPLETE. We would appreciate the balance due to be paid ASAP.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)In the process of All N one adding the slab, their people or the people they hired damaged our drive way, burned up our bushes and trees, weeks went by when All N one would not reply to calls or emails, when the damages occurred [redacted] admitted that it happened under his contact, that he was responsible (we have witness') we spoke to him no less than three times about the damages and each time he assured us he would take care of the damages caused when he allowed the concrete truck on my property that damaged the driveway. His contract does not mention anywhere that he is not responsible for damages, he has given us every excuse you can think of as to why the concrete was not poured right, and why it took so long such as it was his birthday, people quit on him, he had this issue or that issue (we have his emails and messages with all the excuses). [redacted] stated to me, [redacted] and [redacted] that he was responsible for the damages and that he would take care of them. I am attaching an estimate of over $8,000 that it will take to make these repairs, I have spoken to both legal and the ** for advice and both have informed me that [redacted], All N One, is responsible for the damages, he brought the individual onto the property, it was under his direction and contract. We only ask that the he honor his word and repair the damages. I have attached an estimate of those damages. The job is not complete, nor to ur satisfaction, there are no divids in the slab and no run off, you can see where one of his men started to put in the run off but stopped and tried to cover it up. As Veteran, I will not recommend this firm to the ** or any other government individual, the work is poor at best, damages are not addressed and the homeowner is left with not only damaged property but a product that is substandard. Business' Final Response We can go on and on about this situation, but the customer is clearly trying to get something for nothing. As stated in my previous email, they still have an outstanding balance to be paid and are clearly trying to get out of paying it. The $8,000 estimate that customer claims they got was from the owner [redacted] at [redacted] We have spoken with [redacted] and she clearly stated to us that customer asked her to mark up the estimate really high for them. She also stated to us that the partial slab that customer requested us to put in was done exactly how it should have been and that the work looked fine to her. We have answered any and all text, phone or emails from customers regarding this matter, however customer REFUSES to answer emails or correspond with myself, [redacted], Office Manager, All-n-1 Home Renovations. Our company has clearly done what we were hired to do. We have pictures to support our work that our properly dated and time stamped. The customer needs to pay there outstanding bill and quit trying to get something for nothing.

Seeking a refund of $1477.78 given to Mr. [redacted] on 3/2/15 for purchase of a door. He agreed to the refund but will not provide a timeframe.I hired Mr. [redacted] on 3/2/15 to complete renovations at my home including remodeling a shower, replacing two exterior doors (including the storm doors), replacing damaged wood flooring, and replacing an exterior sliding glass door. The contract stated that the work would be completed within 30 days but he repeatedly stated that it would take no longer than two weeks. He completed the shower renovation and replacement of the 2 exterior doors (except for the storm doors); this work was completed on 3/23 or 3/24. I had provided cash to him on 3/2/15 for purchase of the storm doors and sliding glass door and had repeatedly asked for a receipt. He indicated that he could not provide a receipt, as he was able to order the doors by providing the vendor a credit card number, which they indicated would not be charged until the doors arrived. I repeatedly asked for the name of the vendor, but Mr. [redacted] has never provided that information. Since completing the shower renovation on 3/23 or 3/24, Mr. [redacted] has basically abandoned this job. His only contact has come after I have made repeated attempts to contact him via phone, text, and email. I was trying to determine when the job would be finished, or at least what his plan was for completing the work. On Monday, April 13, 19 days after the last work was done on this job and after repeated contact attempts, I contacted him to let him know that if he was unable to finish the job that day I no longer wished to do business with him. I told him that I wanted a refund on the money I had paid for the door - he agreed but would not provide a timeline, only stating that I would get the refund when the funds were put back on his credit card. Since I do not know the vendor I cannot monitor when that might occur. Mr. [redacted] did not respond to my last text requesting this information, so I fear that he will not follow through with providing me the refund.Desired SettlementI want Mr. [redacted] to provide the name of the vendor immediately so that I can monitor when the money is refunded to his credit card; I want a refund of the $1477.78 that I paid to him for purchase of the doors within one business day of receiving a refund from the vendor.Alternatively, Mr. [redacted] can provide a refund of the $1477.78 immediately.Business Response Per contract dated 2/11/15 between homeowner and All n 1 Home Renovations work was to begin on 3/2/15 and be completed by 4/2/15, not 2 weeks as home owner stated in her above complaint. Contract also states that homeowner is responsible for any and all materials, however, she asked that contractor purchase and pick up the doors for her. After initial payment of the doors for $1477.78 she wanted to make a change to the type of doors she was getting. Company charged contractor a restocking and cancellation fee for the original doors ordered so therefore refund will be $740. This refund will be sent via certified funds to the attention of Mrs. [redacted] at the address listed on the contract. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)There are several inaccuracies in Mr. [redacted]'s response:- I corrected stated the contract end date in my complaint; I also stated that Mr. [redacted] told me on more than one occasion that the job was likely to only take two weeks. The date of completion (or non-completion, as the case may be) is not at issue here.- I did not ask Mr. [redacted] to purchase the doors for me. I repeatedly asked him for the name of the vendor where I could get the doors so that I could purchase the doors . I had purchased the exterior doors and the tile for the job - I preferred to make the purchase myself but did not know where to find the type of doors needed. He did not provide me with the name of the vendor but offered to order and pay for them if I transferred the money to him. I transferred the money on 3/2/15. He stated that the vendor ordered the doors and took his credit card info, but would not charge him until the doors were delivered. I repeatedly (at least five times via email) asked for receipts for the doors but he told me that he didn't have receipts as he wasn't going to be charged until the doors were delivered. I repeatedly asked for the vendor name but it was never provided by Mr. [redacted].- There was never any discussion of changing the doors or ordering different doors than we originally discussed. In my last conversation with Mr. [redacted] regarding the doors (see text message dated April 14), he stated that the door was delivered with a damaged track and that he was going to look for "another vender" (sic). It seems odd that a vendor would charge a restocking and cancellation fee for a damaged door.In my original complaint, I requested the name of the vendor from which Mr. [redacted] ordered the doors, if, indeed, he ever did that. Mr. [redacted] has still never provided the name of the vendor or proof that the doors were ordered, when they were ordered, or that they came in with a damaged track, as he claimed. The only satisfactory resolution of this complaint will be the refund of $1477.78 that I paid Mr. [redacted] for the purchase of the doors. Final Business Response