Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Contact Name and Title: [redacted] - general manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@alln1fitness.com We have researched the account and will refund the member the $per her request The $is an annual fee billed to every member at the end of the yearThe members year membership did not expire until january 2016, thus she was billed the annual fee at the end of (in which she was a member) that was dueCanceling a prepaid membership only keeps it from renewing on a monthly basis at the end of the term, it does not automatically waive the annual fee Again, as a courtesy, we have refunded the $We would have responded sooner, but with our computer issues we had some communication breakdownsThank for your patience Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Contact Name and Title: [redacted] - general manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@alln1fitness.com We have researched the account and will refund the member the $per her request The $is an annual fee billed to every member at the end of the yearThe members year membership did not expire until january 2016, thus she was billed the annual fee at the end of (in which she was a member) that was dueCanceling a prepaid membership only keeps it from renewing on a monthly basis at the end of the term, it does not automatically waive the annual fee Again, as a courtesy, we have refunded the $We would have responded sooner, but with our computer issues we had some communication breakdownsThank for your patience Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)