All Natural Nutraceuticals, Incdlb/a The Essential Makeover, with a mailing address of [redacted] ***, (“Company”) received your inquiry dated December 16, on December27, 2016, regarding a complaint made by [redacted] (the “Customer”) concerning the Customer’sorder of Extreme Brite WhiteThe letter noted that the Revdex.com had previously attemptedto contact us on this Customer’s complaintPlease note that December 27th was the first we received anycorrespondence on this matter and we appreciate the opportunity to respond to the Customer’s concerns.Our records indicate that, on October 19, 2016, the Customer enrolled through the Company’s web site ina 15-day trial offer of Extreme White Brite for a $trial, shipping and handling fee and enrollment inour monthly home delivery programAccording to the terms posted on the enrollment page and in thedetailed “Terms of Offer” on the web site, if the Customer did not like the product during the trial period,she could obtain a Return Merchandise Authorization (“RMA”) number from the Company before theend of the 15-day trial and return the product to avoid further chargesWhen the Customer did notrequest an RMA number by the end of the 15-day trial period, the Company charged the Customer’s card$for the cost of the trial productThe Customer called the Company (after the end of the 15-daytrial period) on November 22, at which time we cancelled her membership in the home deliveryprogram.In addition, as a matter of customer service, on December 28,2016, the Company refunded theCustomer’s account in full for the amount of $to the credit card that the Customer provided at signup.Thank you for bringing this matter to our attentionWe trust that this response addresses your inquiry.Please let us know if you have any further questions.Best regards,Steve [redacted] S***
All Natural Nutraceuticals, Incdlb/a The Essential Makeover, with a mailing address of [redacted] ***, (“Company”) received your inquiry dated December 16, on December27, 2016, regarding a complaint made by [redacted] (the “Customer”) concerning the Customer’sorder of Extreme Brite WhiteThe letter noted that the Revdex.com had previously attemptedto contact us on this Customer’s complaintPlease note that December 27th was the first we received anycorrespondence on this matter and we appreciate the opportunity to respond to the Customer’s concerns.Our records indicate that, on October 19, 2016, the Customer enrolled through the Company’s web site ina 15-day trial offer of Extreme White Brite for a $trial, shipping and handling fee and enrollment inour monthly home delivery programAccording to the terms posted on the enrollment page and in thedetailed “Terms of Offer” on the web site, if the Customer did not like the product during the trial period,she could obtain a Return Merchandise Authorization (“RMA”) number from the Company before theend of the 15-day trial and return the product to avoid further chargesWhen the Customer did notrequest an RMA number by the end of the 15-day trial period, the Company charged the Customer’s card$for the cost of the trial productThe Customer called the Company (after the end of the 15-daytrial period) on November 22, at which time we cancelled her membership in the home deliveryprogram.In addition, as a matter of customer service, on December 28,2016, the Company refunded theCustomer’s account in full for the amount of $to the credit card that the Customer provided at signup.Thank you for bringing this matter to our attentionWe trust that this response addresses your inquiry.Please let us know if you have any further questions.Best regards,Steve [redacted] S***