We are sorry for Mrs. M[redacted]'s loss and our prayers go out for her and her family. Her carpet unfortunately was back ordered through the manufacturer. This was explained to her throughout the process. Once the carpet arrived we sent our installation technicians to install at a...
time requested by her. When our technicians arrived Mrs. M[redacted] began yelling and attempted to jump on one of our workers. When they were trying to go to their vehicle to retrieve their tools and tack strip (that they did have with them), she shut the door not allowing them to leave and began yelling some more. Her family members had to pull her away and were requesting that she calm down. This incident resulted in this installation crew not feeling safe to complete the job that day. We discussed with Mrs. M[redacted] that we would need to send another crew with the assurance that she would do what she can to foster a safe environment for them. We send another crew to complete the job the following day, and it was completed. The second installation appeared to go well for both parties. At this time we are unaware as to what the resolution of this complaint is since the request was that the job be completed. If there are labor guarantee issues or product warranty issues, Mrs. M[redacted] has ten years to let us know and we will be happy to address those at that time.
We are sorry for Mrs. M[redacted]'s loss and our prayers go out for her and her family. Her carpet unfortunately was back ordered through the manufacturer. This was explained to her throughout the process. Once the carpet arrived we sent our installation technicians to install at a...
time requested by her. When our technicians arrived Mrs. M[redacted] began yelling and attempted to jump on one of our workers. When they were trying to go to their vehicle to retrieve their tools and tack strip (that they did have with them), she shut the door not allowing them to leave and began yelling some more. Her family members had to pull her away and were requesting that she calm down. This incident resulted in this installation crew not feeling safe to complete the job that day. We discussed with Mrs. M[redacted] that we would need to send another crew with the assurance that she would do what she can to foster a safe environment for them. We send another crew to complete the job the following day, and it was completed. The second installation appeared to go well for both parties. At this time we are unaware as to what the resolution of this complaint is since the request was that the job be completed. If there are labor guarantee issues or product warranty issues, Mrs. M[redacted] has ten years to let us know and we will be happy to address those at that time.