All Ohio Masonry Restoration, Inc.

I am rejecting this response because the payment of only $1,076 against $3,126 in damages caused by All Ohio Masonry's failure to protect our property in breach of contract is NOT “generous” as stated by Mr. T[redacted]. I would hate to see how All Ohio Masonry would treat a customer whose property they damaged if they were feeling “not generous”! This is bad business and it has no place in Central Ohio.  The suggestion by Mr. T[redacted] that the damage our deck could have been caused by foot traffic during construction is 100% pure speculation. It is also an obvious attempt to shirk responsibility for paying for damages caused by his company in full and admitted breach of contract.I have sent the Revdex.com a copy of the punch list sent to the general contractor who completed our deck construction, dated October 6, 2015. There are 10 items on the punch list. There is zero mention of replacing or repairing surface damage done to the deck during construction. Had the contractor damaged the deck during installation, I assure you that we would not have accepted nor paid. The Revdex.com will also note that final payment was made to the general contractor on October 27, 2015, which was 1-month after the final invoice was issued to us (dated September 28, 2015), signifying the period of time in which punch list remedies were all completed. Furthermore, the deck surface is made of a very hard composite named TimberTech Legacy Ashwood that carries a 25-year warranty against fading and staining. It simply does not scratch from foot traffic. The materials in the deck itself cost well over $3000. Composite decking of this quality costs about 2x to install versus pressure treated lumber (~$15/sq. foot vs. ~$30 sq. foot).  Homeowners purchase and install this product because of its durability and very low maintenance (e.g. no sealing or staining required). In addition, Mr. T[redacted] significantly understates the amount of debris that feel on our unprotected deck during the repairs. It was much, much, more than “one brick”. I watched the repairs live. Mr. T[redacted] did not. I have provided the Revdex.com with a copy of the email I wrote to Mr. T[redacted] and Jerry L[redacted] (Sales Manager) during the repairs. The email directly and clearly advised them of the large amount of failing material, the damaged gutter, the damaged deck, and my surprise that our deck was not protected, as it contractually should have been. In the email dated April 8, 2016 (provided to the Revdex.com), I wrote: “…falling old mortar has damaged our new composite deck surface. I will need to inspect the rest of the surface to look for more – there was quite a bit of falling mortar also on Wednesday during the initial tear down. The gouge I found today on the deck surface was quite visible even from inside my home so I will check for more when they are done. In addition there is quite a bit of old mortar in our gutters…Overall there was more falling material than I expected…little prevention/care has been shown so far, which I would have expected...a gutter that was just replaced 2 weeks ago was damaged…I’m very surprised that more protection of our surrounding structures was not provided.”I have provided the Revdex.com with pictures showing the rocks and mortar stains that remained on the deck, even 12 days after the damage occurred, up until the day Mr. T[redacted] visited our home on May 20 to inspect the damages we had marked with blue tape. These are not “minor blemishes” as stated by Mr. T[redacted] as the Revdex.com will note in the attached pictures as well as the amount of rocks and debris remaining on our deck well after the project was completed and All Ohio Masonry had had an opportunity to cleanup. Finally, I would note to the Revdex.com that All Ohio Masonry is demonstrating a propensity to downplay the damages to our property and avoid the contractual obligations involved in performing home repairs. His suggestion to the Revdex.com that a mere one brick fell on our deck clearly demonstrates this. He witnessed with his own eyes the debris and staining that reminded on our property even 12 days after his workers completed the initial demolition. And yet he continues to suggest otherwise and insists on not paying for the damages caused. Therefore one can quite rightfully and reasonably challenge Mr. T[redacted]’s certainty to the Revdex.com that he has acted “generously” in paying for less than one-third of the damages. Mr. T[redacted] admitted to us on April 14, 2016, that his workers were supposed to place protective tarps down before working, as the contract mandated, and they did not. He does not dispute this. Clearly All Ohio Masonry is aware of the possibility of damage involved in masonry work, especially from a rooftop. Why else would they carry tarps and include contract language that they would ostensibly comply with? All Ohio Masonry had 5 workers on site at our home, and not one of them understood or complied with their contractual requirement to protect our property. Mr. T[redacted] also admitted to us on May 19, 2016, that his workers had not informed him, nor us, that they had damaged our roof shingles while repairing the chimney. We then were at risk of interior water damage to our home. Had our gutters not been visibly damaged by the falling debris, we would not have known about the damaged shingles, because we would not have had a roofing contractor on the roof to inspect and estimate the damage to repair the gutters. In order to provide the complete context of this matter to the Revdex.com, I am including the timeline below of all the relevant dates and documentation. September 28, 2015: – General contractor issued final invoice for backyard deck, patio, pergola, and landscaping project. Document provided to Revdex.com. October 6, 2015: Final punch list sent to general contractor. Zero mention of scratched deck surface. Document provided to Revdex.com. October 27, 2015: All punch list items fixed. Final payment sent to general contractor. Document provided to Revdex.com. March 24, 2016 - Contract signed with All Ohio Masonry. Contract states "All necessary precautions are taken to protect your property". Contract also states "All Ohio agrees to … complete the Work in a professional manner."  Contract provided to Revdex.com. April 7, 2016 – All Ohio Masonry begins chimney repairs. Does not place any protection over new deck that sits directly underneath roof where chimney sits. Witnessed live by [redacted]. April 8, 2016 – Email sent from [redacted] to All Ohio Masonry and Scott T[redacted] advising that bricks and mortar had damaged deck and gutter.  Email sent to Revdex.com. April 14, 2016 – Scott T[redacted] states during phone conversation that his workers carry protective tarps and are trained to use them, as contract mandates. April 20, 2016: Scott T[redacted] visits and reviews the 10 deck planks that were damaged during chimney repairs on April 7 & 8. Photo sent to Revdex.com. Damages marked with blue tape. Photos of remaining rocks and mortar stains also sent to Revdex.com. May 10, 2016: Damage repair estimate of $576 received from Summit Building to repair gutter and damaged shingles. NOTE: All Ohio Masonry had not previously disclosed shingle damages to us. May 12, 2016: Estimate of $2,550 received from [redacted] Services to replace 10 damaged planks of deck. Document sent to Revdex.com. May 12, 2016: Damage repair estimates totaling $3,126 sent to Scott T[redacted]. Copy of email sent to Revdex.com. May 19, 2016: Scott T[redacted] calls us and states he will only pay for $1,076 in damages. Mr. T[redacted] also admits that his workers had not told him that they had damaged several shingles on our roof while working. 
Regards,
[redacted]

All Ohio Masonry was contracted to repair the chimney on the back of the [redacted] house.  While performing repairs, a brick was dropped which unfortunately dented a gutter and damaged one plank on the porch.  The generous amount of $1,076.00 that was credited to [redacted]'s...

invoice was based on estimates from two (2) vendors of Mr. [redacted]'s choosing.Mr. [redacted] is trying to fault all Ohio Masonry for very minor blemishes on the porch that could have been caused by foot traffic during the deck building process.  I invite the Revdex.com to meet with both a representative from All Ohio Masonry and Mr. [redacted] to see the exact areas in question.  I am confident that an independent representative will agree that All Ohio Masonry is being very fair with the compensation to repair the minor damage caused by All Ohio Masonry.Thank you,Scott T[redacted]All Ohio Masonry Restoration

This letter is in regard to the property at [redacted] Rd. Columbus, OH 43224, owned by [redacted]. The job that All Ohio Masonry was contracted to complete, was originally proposed to [redacted]. It was always our assumption that we were subcontracting the job through...

[redacted]. Thus almost of our communications was through them and not directly to Ms. [redacted]. That was our fault for assuming the job was trough [redacted] and not communicating with Ms. [redacted].  Many of our issues could have been handled more efficiently if we were having direct conversations with Ms. [redacted].       With that being said, we don't deny any of the complaints that are being directed at All Ohio Masonry. The issues are very easy to solve and have been, or are in the process of being solved.         (1)The security antenna was broken during the time we were working there, perhaps by our workers. We have credited $226.00 toward the final invoice. (2)The  gap in the northwest corner was not a masonry issue, it was a gap between the sill plate and the top course of block. We sealed the gap and insulated the area. It was not part of the original proposal, but we were happy to fix the small problem. (3) The gap between the blocked in window and the sill plate was an oversight, we eventually sealed the gap. But again the communication was poor on our part due to a lack of understanding to communicate directly with the homeowner. (4) The new stucco has several hairline cracks. I don't think the insulation is the cause. I'm not sure of the cause, however when the exterior repairs are completed by [redacted] and the yard is dry, we are going to clean the new stucco and apply two coats of latex paint. Paint color to be chosen by Ms. [redacted]. This will seal the small cracks and keep moisture from getting into the stucco. (5) When the rear temporary steps are  removed, we will repair any holes in the block and stucco the small section to match the remainder of the foundation.       I hope this resolves the complaint. It was mostly a lack of communication on our part.  All Ohio Masonry is  aware of the pride Ms. [redacted] has in her home and we are very glad that all of our issues were solved. We deeply regret that Ms. [redacted] has gone through such a long ordeal.

Dear [redacted],All Ohio Masonry has accepted responsibility for the damage from the brick that we dropped.  You asked for some shingles to be replaced and the gutter section to be replaced.  There may have been some minor wear on the shingles but we did not dispute that and gave you a credit to replace the shingles of concern (per the quote from your vendor).  When we dropped the brick, along with the dent on the gutter, it damaged one plank on your porch.  From your own inspection and photos you can see that the brick did not damage any other planks.  I spoke with [redacted] (your choice for contractor) about the cost to replace the one plank damaged by the falling brick.  That expense was included in the credit given to your final billing.Where the disagreement starts is with very minor blemishes on other planks, some of which were just dirt.  I would suggest that a third party, such as a representative from the Revdex.com, inspect the porch and even the shingles along with you and me.  I am confident that any unbiased party will find that we have been more than generous with the compensation you were given.Sincerely,Scott T[redacted]