This letter is in regard to the property at [redacted] RdColumbus, OH 43224, owned by [redacted] The job that All Ohio Masonry was contracted to complete, was originally proposed to [redacted] It was always our assumption that we were subcontracting the job through [redacted] Thus almost of our communications was through them and not directly to Ms [redacted] That was our fault for assuming the job was trough [redacted] and not communicating with Ms [redacted] Many of our issues could have been handled more efficiently if we were having direct conversations with Ms [redacted] With that being said, we don't deny any of the complaints that are being directed at All Ohio MasonryThe issues are very easy to solve and have been, or are in the process of being solved (1)The security antenna was broken during the time we were working there, perhaps by our workersWe have credited $toward the final invoice(2)The gap in the northwest corner was not a masonry issue, it was a gap between the sill plate and the top course of blockWe sealed the gap and insulated the areaIt was not part of the original proposal, but we were happy to fix the small problem(3) The gap between the blocked in window and the sill plate was an oversight, we eventually sealed the gapBut again the communication was poor on our part due to a lack of understanding to communicate directly with the homeowner(4) The new stucco has several hairline cracksI don't think the insulation is the causeI'm not sure of the cause, however when the exterior repairs are completed by [redacted] and the yard is dry, we are going to clean the new stucco and apply two coats of latex paintPaint color to be chosen by Ms [redacted] This will seal the small cracks and keep moisture from getting into the stucco(5) When the rear temporary steps are removed, we will repair any holes in the block and stucco the small section to match the remainder of the foundation I hope this resolves the complaintIt was mostly a lack of communication on our part All Ohio Masonry is aware of the pride Ms [redacted] has in her home and we are very glad that all of our issues were solvedWe deeply regret that Ms [redacted] has gone through such a long ordeal
All Ohio Masonry was contracted to repair the chimney on the back of the [redacted] house While performing repairs, a brick was dropped which unfortunately dented a gutter and damaged one plank on the porch The generous amount of $1,that was credited to [redacted] 's invoice was based on estimates from two (2) vendors of Mr [redacted] 's choosing.Mr [redacted] is trying to fault all Ohio Masonry for very minor blemishes on the porch that could have been caused by foot traffic during the deck building process I invite the Revdex.com to meet with both a representative from All Ohio Masonry and Mr [redacted] to see the exact areas in question I am confident that an independent representative will agree that All Ohio Masonry is being very fair with the compensation to repair the minor damage caused by All Ohio Masonry.Thank you,Scott T [redacted] All Ohio Masonry Restoration
This letter is in regard to the property at [redacted] RdColumbus, OH 43224, owned by [redacted] The job that All Ohio Masonry was contracted to complete, was originally proposed to [redacted] It was always our assumption that we were subcontracting the job through [redacted] Thus almost of our communications was through them and not directly to Ms [redacted] That was our fault for assuming the job was trough [redacted] and not communicating with Ms [redacted] Many of our issues could have been handled more efficiently if we were having direct conversations with Ms [redacted] With that being said, we don't deny any of the complaints that are being directed at All Ohio MasonryThe issues are very easy to solve and have been, or are in the process of being solved (1)The security antenna was broken during the time we were working there, perhaps by our workersWe have credited $toward the final invoice(2)The gap in the northwest corner was not a masonry issue, it was a gap between the sill plate and the top course of blockWe sealed the gap and insulated the areaIt was not part of the original proposal, but we were happy to fix the small problem(3) The gap between the blocked in window and the sill plate was an oversight, we eventually sealed the gapBut again the communication was poor on our part due to a lack of understanding to communicate directly with the homeowner(4) The new stucco has several hairline cracksI don't think the insulation is the causeI'm not sure of the cause, however when the exterior repairs are completed by [redacted] and the yard is dry, we are going to clean the new stucco and apply two coats of latex paintPaint color to be chosen by Ms [redacted] This will seal the small cracks and keep moisture from getting into the stucco(5) When the rear temporary steps are removed, we will repair any holes in the block and stucco the small section to match the remainder of the foundation I hope this resolves the complaintIt was mostly a lack of communication on our part All Ohio Masonry is aware of the pride Ms [redacted] has in her home and we are very glad that all of our issues were solvedWe deeply regret that Ms [redacted] has gone through such a long ordeal
All Ohio Masonry was contracted to repair the chimney on the back of the [redacted] house While performing repairs, a brick was dropped which unfortunately dented a gutter and damaged one plank on the porch The generous amount of $1,that was credited to [redacted] 's invoice was based on estimates from two (2) vendors of Mr [redacted] 's choosing.Mr [redacted] is trying to fault all Ohio Masonry for very minor blemishes on the porch that could have been caused by foot traffic during the deck building process I invite the Revdex.com to meet with both a representative from All Ohio Masonry and Mr [redacted] to see the exact areas in question I am confident that an independent representative will agree that All Ohio Masonry is being very fair with the compensation to repair the minor damage caused by All Ohio Masonry.Thank you,Scott T [redacted] All Ohio Masonry Restoration