All Ohio Motorsports

[redacted] dropped off his ATV for it's 1st service on 8/7/He also requested we determine why the over-heating light was coming on after minutes of useA first service includeschanging oil/filter, topping off coolant, inspection of exhaust, spark plugsall fittings, air and fuel filter plus checking air pressure in all tiresThis service is normally completed within 24-hoursDuring our peak season (this time of year in our industry), we notify all customers who drop off machines for service (other than 1st service) that our lead time is weeksThis machine was covered in mud when he dropped it off for service, so in order to diagnose his over-heating problem, we first had to chisel mud off his radiatorWe then used a power washer to completely clean the radiator and the surrounding area, then hooked his machine up to our digital wrench system which showed no codes- indicating no over-heating thus letting us know the problem had been eliminatedNo one in our service department said we "lost his paperwork" as that was not the caseHe was called on 8/and told his ATV was ready for pick up.The three week time frame from drop off to pick up is typical this time of year and his bill of $plus tax was reasonable for a first service ($110.00) and the time spent to clean his radiator ($25.00) in an effort to correct the overheatingTherefore, we are not issuing a refund for the work performed

Customer brought in his machine on 4/2/and reported that it was stuck in wheel driveDuring its diagnosis, we discovered a pin on his pinion gear in the front gear case was brokenReplacement parts were not available- a new gear case assembly was requiredThe customer wanted this replaced under warranty so we sent pictures of the dis-assembled gear case to the manufacturer and started case #We did not receive a resolution of this case until 4/21/16, when the manufacturer "good-willed" the parts and labor ($1544.99) even though they believed the operator (customer) contributed to the failure In the meantime, on 4/16/a STOP RIDE (safety recall) was issued by the manufacturer on this model of vehicleBoth the fuel vent line and the heat shield had to be replaced in order to prevent a possible vehicle fireOur dealership received the parts on 4/29/and they were installed that same dayWe left a message at 5:PM that this vehicle was ready for pick up We did our best to please this customer, even though there were several things that were out of our control that lead to this delayWe are not insured to lend out off road vehicles, so that was not an optionAlso, we did not cover the cost of delivery back to this customer as we felt that we were not at fault for either the damage or the delay in repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The only reason I bought a jet ski in the middle of winter was so I could have it for my two trips to Florida in late March and early April. I've never in my life heard of waiting four months to have a $item delivered to a customer. The Cleveland boat show came and went (which was when my trailer was supposed to be ready). Did this company display a jet ski on a trailer? Did they have trailers for sale at the boat show that left with customers? I'd like to add that despite this annoying dispute this company has sold me a motorcycle and done wonderful service on it for the time I had it. I understand some issues are simply out of the company's hands. Because of this I attempted to contact the trailer company to inquire about a delivery date. I lacked the appropriate information for the inquiry so did not get an answer. As for the first service and winter storage, it is greatly appreciated. However, there is a certified Yamaha repair shop nearby and I do not require winter storage. The distance I traveled to make this purchase was because of my positive history with them and competitive prices. Again, I appreciate the offer of free service and storage but it will never be used.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[redacted] dropped off his ATV for it's 1st service on 8/7/2017. He also requested we determine why the over-heating light was coming on after 25 minutes of use. A first service includeschanging oil/filter, topping off coolant, inspection of exhaust, spark plugs. all fittings, air and fuel filter...

plus checking air pressure in all tires. This service is normally completed within 24-48 hours. During our peak season (this time of year in our industry), we notify all customers who drop off machines for service (other than 1st service) that our lead time is 3 weeks. This machine was covered in mud when he dropped it off for service, so in order to diagnose his over-heating problem, we first had to chisel mud off his radiator. We then used a power washer to completely clean the radiator and the surrounding area, then hooked his machine up to our digital wrench system which showed no codes- indicating no over-heating thus letting us know the problem had been eliminated. No one in our service department said we "lost his paperwork" as that was not the case. He was called on 8/28 and told his ATV was ready for pick up.The three week time frame from drop off to pick up is typical this time of year and his bill of $142.70 plus tax was reasonable for a first service ($110.00) and the time spent to clean his radiator ($25.00) in an effort to correct the overheating. Therefore, we are not issuing a refund for the work performed.

I am happy to report that [redacted] is picking up his jet ski and trailer tomorrow. April 22nd. Our trailer supplier delayed of personal watercraft trailers due to the subzero weather in February. The normal lead time is 5 weeks (late February), but this winter posed unusual circumstances we did...

not receive our trailers until April 16th. We agree to compensate Mr. [redacted] for his inconvenience, but not with the $466.00 he has requested. Instead, we are offering him his first service at no charge ($109.00 value) and free storage this fall, for the 2015-2016 winter season ($300.00 value). We take customer service very seriously and hope to keep [redacted] as a satisfied and returning customer. Best regards, [redacted]President

Customer brought in his machine on 4/2/16 and reported that it was stuck in 4 wheel drive. During its diagnosis, we discovered a pin on his pinion gear in the front gear case was broken. Replacement parts were not available- a new gear case assembly was required. The customer...

wanted this replaced under warranty so we sent pictures of the dis-assembled gear case to the manufacturer and started case #3656810. We did not receive a resolution of this case until 4/21/16, when the manufacturer "good-willed" the parts and labor ($1544.99) even though they believed the operator (customer) contributed to the failure.      In the meantime, on 4/16/16 a STOP RIDE (safety recall) was issued by the manufacturer on this model of vehicle. Both the fuel vent line and the heat shield had to be replaced in order to prevent a possible vehicle fire. Our dealership received the parts on 4/29/16 and they were installed that same day. We left a message at 5:37 PM that this vehicle was ready for pick up.     We did our best to please this customer, even though there were several things that were out of our control that lead to this delay. We are not insured to lend out off road vehicles, so that was not an option. Also, we did not cover the cost of delivery back to this customer as we felt that we were not at fault for either the damage or the delay in repair.