I'm not sure why Ms [redacted] responded that she had a day warranty with us She was informed verbally that we don't warranty sewer main snake servicesIn our original response I stated three times we do not offer a warranty She said she was asking for a resolution when she called, there was nothing to resolve She hired us to clear her clogged sewerJimmy cleared it and it was functioning when we left There was never a warrantyBecause her sewer backed up again weeks later is not because of our workmanship She had problems with her main sewer and had another plumbing company service it before she contacted us She wasn't satisfied with the other plumbing company either He didn't state he wouldn't come back rather he couldn't at the time she called.I apologized that she didn't like Jimmy's customer service I apologized if she felt he was yelling at herI have a witness that said Jimmy was not yelling at her In addition, when he spoke to her he was in another customer's residence There is no way he would be yelling in front of another customer.I disagree that Jimmy's initial service of unclogging the sewer, being honest and returning money she overpaid has everything to do with his customer service and integrity Because we are the second plumbing company, that we are aware of, to address her issue and that she is not satisfied with, we suggest that she looks into having her sewer viewed with a camera Nothing is certain without sending a camera into her sewer to view the roots and see what damage they may be doing or may have already done We recommend that this may be a step for her to take so that she has an accurate picture of what is happening in her sewer The plumbing company that camera's the sewer should be able to provide her with their recommendations She will then have the knowledge to contact other plumbing companies for additional recommendations/opinions
I'm not sure why Ms [redacted] responded that she had a day warranty with us She was informed verbally that we don't warranty sewer main snake servicesIn our original response I stated three times we do not offer a warranty She said she was asking for a resolution when she called, there was nothing to resolve She hired us to clear her clogged sewerJimmy cleared it and it was functioning when we left There was never a warrantyBecause her sewer backed up again weeks later is not because of our workmanship She had problems with her main sewer and had another plumbing company service it before she contacted us She wasn't satisfied with the other plumbing company either He didn't state he wouldn't come back rather he couldn't at the time she called.I apologized that she didn't like Jimmy's customer service I apologized if she felt he was yelling at herI have a witness that said Jimmy was not yelling at her In addition, when he spoke to her he was in another customer's residence There is no way he would be yelling in front of another customer.I disagree that Jimmy's initial service of unclogging the sewer, being honest and returning money she overpaid has everything to do with his customer service and integrity Because we are the second plumbing company, that we are aware of, to address her issue and that she is not satisfied with, we suggest that she looks into having her sewer viewed with a camera Nothing is certain without sending a camera into her sewer to view the roots and see what damage they may be doing or may have already done We recommend that this may be a step for her to take so that she has an accurate picture of what is happening in her sewer The plumbing company that camera's the sewer should be able to provide her with their recommendations She will then have the knowledge to contact other plumbing companies for additional recommendations/opinions