All Pets Club, Inc.

I purchased an English Bulldog almost six years ago from the Pets Club in Branford. I couldn't be more happier with my baby girl. Not only is she a great, smart and beautiful animal she's been VERY HEALTHY. In six years, I have not had any issues at all. If you feed your puppy the right food and stay ahead of all of the vaccines, you won't have a problem. I return there all the time to purchase toys and food and they are very helpful.

The *** family came in on June 24th and saw a male *** *** *** Puppy ID; ***The family decided to purchase the puppy and placed a deposit down at which time Mr*** *** was given the *** Puppy Warranty to go over and sign off on which he did
*** the *** *** was just evaluated by our veterinarian Dr***, DVM on 6/24/and was given a clean bill of healthThe *** family came in on June 27th and completed the purchase and took *** the *** *** home All Pets Club called Mr*** on his cell number that was provided to us by him on the *** Puppy Warranty on July 2nd to follow up to see how the new puppy was doing however he did not answer and All Pets Club left messageAll Pets Club never heard anything from the *** Family in regards to any issues or problems with the *** *** *** from the time they picked up the puppy on June 27th until July 7th 2015. Mr and Mrs *** showed up at All Pets Club in *** on July 7th around 5:00pm and spoke to the Manager on staff Vivian and were very upset and told Vivian that *** (the *** ***) has passed away on July 5thThey told Vivian that they were on vacation and the puppy *** was coughing and tired so they had a friend of theirs who is a veterinarian *** ** ***, DVM look the puppy *** (not at a vet office) who told the *** family that it was kennel cough and prescribed the puppy *** *** 125MG/5ML giving 4MLS two times a day for daysThe prescription was picked up at Tops Pharmacy in *** ** on July 3rdThey told Vivian that *** was doing a little better after a few doses but than all of sudden on July 5th *** the *** *** became ill and they took the puppy to *** University Hospital for Animals and by that time they said *** began to bleed from the nose and mouth and were told by *** University Hospital for Animals in *** ** *** that the puppy *** would not make it and died(All Pets Club does not know if the dog was put down by *** University or died on it's own as it was not told to us) Vivian was very sympathetic and advised the customer that we would need all veterinarian notes and documentation and asked if an autopsy was done and if not can All Pets Club contact *** University for Animal Hospital to see if we can request an autopsy be done as we are concerned and would like to know exactly what transpired and would need the cause of death documented by a veterinarian in order for the Warranty to take place Mr and Mrs*** gave permission for All Pets Club to contact *** University the next morning as they were already closed. The owner of All Pets Club *** was notified of what transpired and he contacted *** University the next morning and was told that they had already cremated the puppy *** the *** *** which was approved by the owner *** *** *** *** did come in the next day to *** All Pets Club asking why he wan't contacted first thing in the morning At that point *** *** spoke to the Store Manager Mark R*** who was very sympathetic and told Mr*** he would find out what happened Mark R*** called the owner of All Pets Club *** who told Mark that he called *** University and the puppy *** was already cremated and was approved by the owner *** ***Meanwhile the owner of All Pets Club *** called *** *** on his cell phone while he was in the *** store and apologized for what had happened and was very sorry as this has never happened before and we will need all documentation from *** University stating what transpired and the cause of death in order for the Warranty to take place and we can let the breeder know too as we are very concerned *** *** at the time filled out a Release of medical records from *** University Hospital for Animals that the Store manager Mark R*** faxed over to *** University and verified that they received it The Store Manager Mark R*** told *** *** and explained why we needed the information from *** University and that he would notify him once it was received Mark R*** contacted the customer *** *** that afternoon and informed we had gotten nothing from *** University. To this date Mark R*** has called *** University several times to get the information and has contacted the customer *** *** several times to keep him in the loop and told them that we still had not gotten anything and we cannot move forward without the documentation from *** University and suggested the customer *** *** contact *** to see what the hold up was As of today July 14th *** University Hospital for Animals has not provided All Pets Club with any Certificate of Cause of Death or documentation of what transpired with the puppy *** the *** ***The owner of All Pets Club *** talk to *** *** yesterday afternoon July 13th to see if *** University had sent us anything the Owner of All Pets Club *** has informed him no. All Pets Club has gone above and beyond to try and obtain all the necessary documents and certificates from the veterinarians at *** University Hospital for Animals as outlined in the ** *** Warranty SecSection 22-33b (II) in the case of death, the receipt of a certificate from a veterinarian licensed under chapter and selected by the consumer, stating that the dog or cat died from an illness or a congenital defect which existed at the time of saleThe presentation of such certificate shall be sufficient proof to claim reimbursement or replacement and the return of such deceased dog or cat to the pet shop shall not be required. All Pets Club has attached copy of the *** Puppy Warranty that the customer *** *** read and signed Once proper documentation is received from *** University All Pets Club can than review the information and determine if it falls under the *** Puppy Warranty. Regards, All Pets Club

To Whom It May Concern, On 12/3/the *** came into All Pets Club and decided to purchase one of our *** *** PUPPY ID: *** Named: ***The *** did inform the staff that they wanted to be sure they had everything ready at home prior to taking the puppy home
On Monday morning 12/4/the puppy *** exhibited a cough so the staff immediately took *** and set him up in our puppy room to be monitoredAll Pets Club staff contacted the customers twice by phone that day as they were coming to pick up the puppy, as they wanted to let the customer know that the puppy would not be going home as under the CT State Law we cannot send any animal home that is exhibiting any signs of illnessThe customers wounded up coming in on Monday and the staff did explain what was going on and that we would be holding the puppy to be checked by our veterinarianThe customer did ask if they can take to their veterinarian and the staff did explain that by Law and our Business Practices and Policies we cannot and will not send an animal home when it exhibits any signs of illnessThe staff advised would have *** checked by our veterinarian on Wednesday 12/6/and depending on the out come it would be determined at that point if *** could go homeThe customer was fine at that pointOn 12/5/the staff came in first thing and ***'s nose had started running so the staff followed company policy and protocol and contacted our veterinarian and *** at that point was prescribed and antibioticThe store manager contacted the customer and informed them that unfortunately the puppy could not go home at this time until he is cleared by the veterinarianThe customer became very upset and we can understand that and the store manager did apologize but that is our policy and by Law we have to take care of the puppy and be cleared by veterinarian prior to going homeThe customer was offered refund at the time but due to the customer being upset we never got the information needed to provide a refundOn 12/6/Jennifer D*** spoke to *** *** and at that time *** *** advised his family has decided not to purchase the puppy and at the time advised that we would be happy to do a refund for him, he asked about supplies that he purchased and advised him to please bring them in with his receipt so we can return themAll Pets Club does not want the customers money and we are not holding anythingWe would be glad to issue a refund for the puppy transaction via over the phone we would just need the credit card information that was used as by Law we do not hold customers credit cards on fileIn regards to any supplies purchased the customer can come into the store with their receipt so they can return themIt is unfortunate this happened but as a business we follow the full extent of the law and policies and practices of our company for the health and well being of our animals. Regards, Jennifer D***

Complaint: [redacted]
I am rejecting this response because: this issue is still unresolved. As of today July 21st, still have no refund. All pets club has only contacted me after I have made contact with them. I also first reported an issue with puppy July 3rd to Mark. Afterwards the only time All Pets Club contacted me was with prompting from myself. They haven't seemed to be sympathetic to what my family and myself had to go through. At this time I will not consider this issue resolved until I receive a full refund for the cost of the puppy and the vet bills that ensued. 
Sincerely,
[redacted]

Complaint ID#:    [redacted]Company Name:    All Pets ClubCompany Contact Name:    All Pets ClubCompany Contact Phone:    ###-###-####Company Contact Email:    [redacted].comConsumer's Name:    [redacted]...

[redacted]Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    This compliant was resolved. The information was resubmitted and the error was fixed. A check with the balance due totalling $900.00 was issued on 11/06/2015 and according to our bank records was cashed on 11/13/2015. This complaint was made to Revdex.com on 10/27/2015 and the reason for the delayed answer was because it was mailed out to us on November 13th 2015 and we just recieved it.Business ID:     [redacted]Sent on:     11/17/2015 1:47:24 PM

All Pets Club has been trying to resolve the situation however All Pets Club did not receive the necessary information needed from the customer Mr. [redacted] and [redacted] University until Saturday July 18th. Once the information was received by All Pets Club in [redacted] it was forwarded to the owner [redacted] and to Manager Jennifer D[redacted]. Upon review by both Jennifer and [redacted] it was forwarded to All Pets Club Veterinarian Dr. [redacted] and our State Department inspector to review. All Pets Club manager Jennifer D[redacted] followed up with Mr. [redacted] on July 20th advising him that the information was received from [redacted] and that we forwarded to our Vet and State inspector for review and that she would get back to him in a few days.Upon reviewing the Discharge information from [redacted] University for [redacted] the [redacted] it was stated that the customer Mr. [redacted] was given 3 options to care for [redacted] the [redacted]. (1) Hospitalization with oxygen supplementation, intravenous antibiotics, radiographs, CT scan and blood work (2) Hospitalization with oxygen supplementation and intravenous antibiotics with limited diagnostics or (3) Humane euthanasia. [redacted] owner Mr. [redacted] chose euthanasia.   (a copy of the discharge papers from [redacted] University is attached)All Pets Club unfortunately was not given any of these options and had we been contacted and given the three options euthanasia WOULD NOT have been our choice as All Pets Club does not believe in doing this. All Pets Club would have  advised the customer Mr. [redacted] to turn over ownership to All Pets Club and would have advised [redacted] University to start treatment to keep [redacted] the [redacted] alive.  This is very sad that this had to happen to such a lovely puppy.  All Pets Club has no record of ever being contacted by the customer until after [redacted] passed away. All Pets Club provides a toll free 800 number that is open 24 hours a day and all of our store numbers in our Warranty in the event a customer has an emergency. This was not done by the customer Mr. [redacted]. All Pets Club also wants to add that the [redacted] family did travel within the first week of purchasing [redacted] the [redacted] and All Pets Club advises our customers and it is outlined in our Warranty that traveling with a new puppy in the first two weeks is STRONGLY NOT recommended as this puts tremendous stress on the new puppy.  In the event of Travel within the first two weeks All Pets Club does and has always advised customers that we can board the puppy until they get back as we DO NOT want the puppy to be stressed as they are still building their immune systems. All Pets Club is going to honor the CT State Warranty and have issued a refund check in the amount of $1350.00 for the purchase price of [redacted] the [redacted]. Mr. [redacted] was also sent an email from Jennifer D[redacted] on July 23rd stating this information and that the refund check would take 7-14 days to arrive.    All Pets Club wants to make it clear that in the event of any emergency with any of our animals euthanasia is NOT our choice and because what has happened with [redacted] the [redacted] All Pets Club has updated our Warranty to make it clear to our customers that euthanasia is NOT All Pets Club choice and to contact ALL Pets Club immediately so that we may go over all options of care and our Warranty prior to a decision being made. We also have outlined in our Warranty that traveling upon purchasing a new puppy is STRONGLY NOT recommended as this puts a lot of stress on a new puppy. All Pets Club is very saddened for loss of [redacted] the [redacted] and All Pets Club and all of our staff has done nothing but provide sympathy and support to the [redacted] family. Regards, All Pets Club

In April of 2017, I bought a puppy from All Pets Club in Wallingford, the dog had diaherra as soon as he got home, so I took him to my vet, he was also there for a well visit an rabies shots, I administered his medication of panacur c that the vet gave at the initial visit, and I took in a stool sample that the vet sent to a lab that confimed that the dog had garidia, however, in the begining of July, after dealing with the dog's bloody, messy, diaherra hr. after hr., I returned him to the store, my heart was broken. I cried and cried, as I loved this dog, as did the rest of the family. The pet store only would offer me a partial, (not even half) refund and I had to return the puppy. I should receive a full refund as my vet provided them with documentation that the dog was sick from the 1st visit to the vet.

Review: On November 10, 2013 I purchased a puppy for my daughter. She wanted that for her birthday and has been having a hard time since losing her little sister to cancer in 2008. I went to All Pets Club and purchased a Pekingese. They stated their dogs were not from puppy mills. I purchased a club membership to get a discount on the puppy. We took the dog home and the dog was not very active at all. It would fall down asleep at random times even in the middle of eating right on top of his food bowl. When All Pets Club opened the following morning on November 11, 2013. I called and said I wanted to return the puppy. He took the puppy back but charged a $200 restocking fee. I had the puppy less than 24 hours and it said on his receipt there was a 24 hour return policy on all livestock. I also feel the puppy was misrepresented because he does deal with puppy mill dogs and I have found a lot of other people with complaints online about his animals. The last thing my daughter needs is to get attached to a sick animal after losing her sister. Also his receipt said there was a 30 day retun policy on all other items with receipt. He took some items back but refused other times like the crate, leash, collar, and brush. I tried twice to bring them back. I tried filing a dispute with my credit card company and he lied saying I never attempted to return them when I did but he wouldn't accept. I didn't want store credit..I have no animals..I wanted a refund as his receipt stated. I still have these items. I feel these are very deceptive policies and would like a refund to my card of the 300.83 I am a single mother and money is very tight and we have been through a lot. I tried to work it out with him and returned whatever he would take but of course I can't force him to take back the things he wouldn't. He didn't tell the truth to the credit card company so that is why I am asking for your help.Desired Settlement: I would like a refund of the $300.83 to my credit card. It isn't fair to have a return policy and not honor it. There was a 30 day return on items and a 24 hour livestock guarantee. I had everything less than 24 hours and as for the membership I never would have bought it if not for getting the puppy. My daughter was heartbroken but after all the loss and financial hardship we have, I can't risk taking on a potentially sick animal.

Business

Response:

In Response to [redacted] complaint.

Review: On November 20,2013 I was sold a boxer puppy from All Pets Club [redacted]. Their vet cleared my puppy to come home that Saturday, Nov. 23, 2013. I received a copy of paperwork from their vet stating my puppy had no illnesses. I took my new puppy to a personal vet that Monday Nov, 25, 2013 where he was diagnosed with kennel cough and a parasite coccidea. I contacted the store manager to inform them of the contagious illness and later that week went there to be refunded a store credit for the medication costs. Over the next few weeks my puppy had more vet visits and continued on antibiotics, he showed signs of improvement and his cough was subsiding. On Dec, 28, 2013 my puppy was very lethargic, unable to eat or drink, and working hard to breathe I took him to the vet where he was diagnosed with pneumonia caused from his kennel cough. I called All pets club to inform them and they told me it was out of their hands since I have had the dog for over 20 days. I went to the store with veterinary documentation for all his visits and the costs, they told me they would pass it on to the owner and I should hear back Monday; but again they could not do anything for me. My puppy was admitted to an animal hospital Saturday night where he remains getting aggressive IV treatments and breathing treatments. I tried to contact the store and still have no response from the store owner or how I can personally contact them, and if they have received my paperwork.Desired Settlement: Refund for veterinary bills, hospital bills, and cost of the puppy. As of now that cost is $3264.10, (Not including the medications I was already reimbursed for with store credit). My puppy is still in an animal hospital so this amount may change.

Business

Response:

We sincerely apologize for the health issue the [redacted] family have been dealing with Chief. As pet owners we understand the stress that this will cause when our pets are not feeling well and want to see their puppy 100% better. We never like to see this happen and had there been any signs of any type of illness we would never had sent the puppy home. We were unaware till the weekend of December 28th that she was still having problems since she last spoke to the store manager on the week of November 25th . The medical records show that her puppy was gaining weight and improving, another round of medication was offered but felt it was not necessary . Unfortunately their puppy took a turn for the worst a few weeks later. We have reached out to [redacted] and agreed to honor the $500.00 warranty that had ended. We will also work with her to help pay the expenses she has occurred above the warranty. Unfortunately with the holiday week and key personal off, the paperwork did not get forwarded as quickly as it should have and realize this needs to improve within our company during the holiday season. Thank You.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have been in contact with the manager of [redacted] APC. My puppy remained on medication for a month for his illness and his health declined just two days later; no further medication was offered before the decline because the puppy looked to be getting better and wasn't scheduled to see my vet for a few days. I was in contact with a Department of Agriculture Animal control services officer who informed the manager it was the law and he needed to refund me. This officer informed me I would hear from them by Monday 1/6/14. When I did not hear from them I contacted APC On 1/8/14 they stated that on Thursday 1/2/14 all my paperwork was sent to the [redacted] business and a check was mailed to me for the $500 refund. I have not recieved this check and informed them of that when I contacted them. I also talked to the owner and they have not offered to cover any other expenses related to my puppies illness which has now cost me around $7,000.

Sincerely,

Business

Response:

I'm sorry if we misunderstood anything on the Veterinary records sent in. The check for the $500.00 Warranty was sent out last week and again we still will stand by and help with the your Veterinary bills. Thank you

Review: Purchased puppy from Wallingford All Pets Club. Puppy was diagnosed with giardia within 20 days of sale. We attempted to treat puppy. Puppy was re-tested after treatment and still had giardia. We returned puppy according to Public Act No. 12-105. All Pets Club accepted puppy but only provided a 50% refund. Public Act No. 12-105 states that consumer is entitled to a full refund if a puppy becomes ill within 20 days. Our puppy did become ill within 20 days and was still ill 2 months after purchase. We are entilted by law to a full refund!!

Product_Or_Service: Soft Coated Wheaten Terrier

Desired Settlement: I would like the remaining balance of the purchase price of the puppy. $750.

Business

Response:

Business Response /* (1000, 5, 2013/03/25) */

Contact Name and Title: [redacted], CVA

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]com

________________________________________________________________________________...⇄ />
All Pets Club

1167 North Colony Road

Wallingford, CT XXXXX

XXX-XXX-XXXX

Date: 3/22/13

We have read Mrs. [redacted]'s complaint. Our company strives on honesty and integrity with our employees and to our customers. Mrs. [redacted] purchased her puppy on 1/11/13. Ct Puppy Lemon Law clearly states that if a puppy becomes sick or ill within twenty days from date of purchase they are able to return the puppy for a full refund. Unfortunately, the consumer did not return the puppy until 3/16/13, which is 44 days over the CT Law. We did, in good faith, return half of the purchase price of the puppy, which totaled $805.87.

If you have any further questions or concerns please contact us.

Sincerely,

[redacted], CVA

All Pets Club

[redacted]com

Consumer Response /* (3000, 7, 2013/03/26) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

As Ms. [redacted] states the puppy lemon law entitles us to a full refund if the puppy becomes ill within the first 20 days after purchase. This did in fact occur-- the puppy did become ill (was ill at purchase time) within the first 20 days. The puppy was STILL ill in March, which is why we returned him. He was not recovering from this illness. Ms. [redacted] was notified within the 20 day time period of the puppy's illness, as required by law, via a fax from our Vet. She was also aware that were were going to first attempt to treat him before returning him. I have all of the supporting documentation of this which will be brought to Small Claims court if this needs to go that far. A lawyer has already consulted me on the interpretation of the puppy lemon law and Ms. [redacted]'s interpretation is not definitive. Also, regarding the amount refunded to date, that included a refund on puppy food as well so we have not actually received $805.87 for the puppy itself. Furthermore, the puppy was returned to All Pets Club with up to date vaccines that we have paid for, including Distemper and Rabbies. I may also seek reimbursement for those if this continues beyond this forum.

Business Response /* (4000, 9, 2013/04/09) */

All Pets Club

1167 North Colony Road

Wallingford, Ct XXXXX

XXX-XXX-XXXX

FAX: XXX-XXX-XXXX

Date: 4/9/13

We have read Ms. [redacted]'s counter complaint. Our company strives on honesty and integrity with our employees and to our customers. We have issued the consumer a check in the amount of $675 for the rest of the purchase price of the puppy. Hopefully this helps to meet her expectations where this has gone above and beyond CT Law. The warranty is only 20 days.

If you have any further questions or concerns please contact us.

Sincerely,

All Pets Club

[redacted]com

They don't tell you that you have time limits on when you get your 11th bag free. Have been going for 2 years and last time I was in there they told me my next bag was free. So I go to buy my 10th bag and they tell me I don't get a free bag that there is a time limit to receive it. Bad bad pet club You lost my business and I will let everyone I have refereed to you now and hopefully they will go somewhere else like me. Thanks for nothing pet club

Review: My boyfriend [redacted] and I have already spoken with the book keeper, manager, and district manager regarding this matter of our cockatoo dying on their employee's account. Not only were two of them quite possibly the rudest people I have ever spoken to, but had no compassion. The book keeper, [redacted], even suggested to my boyfriend that I need help, because I had started wailing and crying on the phone over my bird's death. All three of these people basically accused me of not properly caring for the bird. [redacted], the district manager, suggested I need to take partial blame for what happened, but then proceeded to tell me I was having $2,040 credited to my store account and to "buy a new bird." If I am so neglectful, WHY GIVE ME A NEW BIRD WHEN I COULD POSSIBLE HARM THIS ONE TOO. Makes ZERO sense. If the store IS NOT AT FAULT, WHY GIVE ME CREDIT FOR A NEW BIRD? I found evidence this evening that I am sure these people were hoping I would never notice. The hand feeding chart that was sent home with the bird says she was born 5/2/2013. The chart also says weaning time is between 16-18 weeks. We took the bird home on 9/1/2013. That would make her one day shy of 16 weeks. Someone screwed up on the chart though. They wrote down on 8/26 that she was 19 weeks old! Impossible if she was born 5/2!This bird had TWO WEEKS LEFT TO WEAN. I was told ZERO about hand feeding. I wasn't offered the hand feeding classes they offer for an extra fee. No wonder the bird was begging to be hand fed and lost weight. MY BIRD HAD NO CHANCE. She was pushed out too early, and as a result SHE IS DEAD and my boyfriend and I have been in constant heartache for weeks. If you see this chart we have, the employees screwed up AND THEY KNOW IT. If she was properly weaned, I GUARANTEE my bird would still be ALIVE. This is negligence at its best, and I am now getting the best opinions around. I never want to set foot in that store again! I am disgusted!They sold me a poorly weaned bird, then ASPIRATED HER WITH BIRD FORMULA AND SHE DIED.Desired Settlement: Not only do I want my $2.040 back, I want the vet bills paid at $288.39. I also want the $50 back for the store membership, as I am NEVER GOING THERE AGAIN. I am disgusted at how I was blamed for letting my bird lose weight, when store employees had her at being NINETEEN WEEKS OLD when she wasn't even SIXTEEN WEEKS YET. There was negligence from DAY ONE, if you look at the "Baby Bird Hand Feeding Chart." I want to go adopt a rescue parrot.

Business

Response:

On September 1st [redacted] purchased from us a young Triton Cockatoo. Although there is a discrepancy on the hand feeding chart, the bird watch hatched May 2nd and was actually 17 weeks and 4 day when she took her home. Proper weaning age for a Triton Cockatoo is 16 to 18 weeks so it was well within the acceptable age to leave our facility. The bird had been eating on its own since arrival on July 30th (weight 486) and had consistently gained weight. Weights will fluctuate during weaning as birds go from hand fed to eating on their own. Even though it is quite expected and acceptable for a bird to loose as much as 10% of its body weight during the weaning process that was not the case with this bird. The bird had been off feedings several days and maintained weight and left our store weighing 543. At the well visit with [redacted] Bird and Animal hospital on September 6th she weighed 530, a good weight, and was deemed sound with a clean bill of health.

Cockatoos are notorious for regression and [redacted] contacted [redacted] who instructed her on how to handle such a situation. [redacted] advised us that they had attempted to do so but had reverted to spoon feeding her regularly and the items, such as oatmeal, he mentioned were not necessarily the best nutrition for a young bird.

Review: On June 27th 2015 my family purchased a puppy from All Pets Club and took him home excited to welcome him into our family. We took him with us to a family celebration for the Fourth of July. He had been listless and tired (which is not normal for a puppy) from the moment we took him home. He was coughing and dry heaving, so we had a veterinarian take a look. She immediately noticed the puppy was very ill with kennel cough. When we called to let the pet store know they didn't seem very concerned. Eventually we had to take the puppy to [redacted] Vet hospital. The puppy did not make it. We came to speak with All pets club and they just keep giving us the run around. Throwing out different names of people we should speak with, and didn't seem overly concerned that perhaps the puppy we had taken home could have spread what he had to the other puppies in their store. For us this isn't just about money, but moral code as well. What if more puppies go home sick? What if other puppies are sick right now and this is being ignored? You would think that as a "reputable" business they would care more about the animals as well as the consumer. We were hoping for a much more sympathetic reaction and got cold "business like" replies. We would like to be compensated for our loss but feel as though this store thinks they are invincible.Desired Settlement: Not only would we like the pet store to have a vet check each and every puppy and provide documentation that the aforementioned action had been taken, we would also like a complete refund. People should not be taken advantage of like this.

Business

Response:

The [redacted] family came in on June 24th and saw a male [redacted] Puppy ID; [redacted]. The family decided to purchase the puppy and placed a deposit down at which time Mr. [redacted] was given the [redacted] Puppy Warranty to go over and sign off on which he did. [redacted] the [redacted] was just evaluated by our veterinarian Dr. [redacted], DVM on 6/24/15 and was given a clean bill of health. The [redacted] family came in on June 27th and completed the purchase and took [redacted] the [redacted] home. All Pets Club called Mr. [redacted] on his cell number that was provided to us by him on the [redacted] Puppy Warranty on July 2nd to follow up to see how the new puppy was doing however he did not answer and All Pets Club left message. All Pets Club never heard anything from the [redacted] Family in regards to any issues or problems with the [redacted] from the time they picked up the puppy on June 27th 2015 until July 7th 2015.

Review: Four days after the purchase of our puppy he was taken to the Emergency Vet he was not breathing well, not eating or drinking & with feverWe attempted to treat him at home with the prescribed medication but his health was quickly declining & had to be admitted to the hospitalWe advised the store of situation & provided all required supporting documents from the VetI have paid all the medical bills & would like to be reimbursed the purchase price of the puppy($1400.00) as per their warranty/guaranteeI was sent a check for $500.00, this is unacceptable I have made many phone calls & trips to the store with no return calls from the Owners just a Manager saying he will re submitI think they should read their OWN pamphlet where it claims they are built on integrity, strong values & know the difference between right & wrong also their priority to respect all animals & their owners!!Desired Settlement: To be reimbursed the $balance due of the purchase price $1400.00, rec'd ($10/26/15)
Business
Response:
Complaint ID#: [redacted]Company Name: All Pets ClubCompany Contact Name: All Pets ClubCompany Contact Phone: ###-###-####Company Contact Email: [redacted].comConsumer's Name: [redacted]Revdex.com Staff Member (if you know): [redacted]Complaint Information: This compliant was resolvedThe information was resubmitted and the error was fixedA check with the balance due totalling $was issued on 11/06/and according to our bank records was cashed on 11/13/This complaint was made to Revdex.com on 10/27/and the reason for the delayed answer was because it was mailed out to us on November 13th and we just recieved it.Business ID: [redacted]Sent on: 11/17/1:47:PM