Complaint: [redacted] I am rejecting this response because: this issue is still unresolvedAs of today July 21st, still have no refundAll pets club has only contacted me after I have made contact with themI also first reported an issue with puppy July 3rd to MarkAfterwards the only time All Pets Club contacted me was with prompting from myselfThey haven't seemed to be sympathetic to what my family and myself had to go throughAt this time I will not consider this issue resolved until I receive a full refund for the cost of the puppy and the vet bills that ensued Sincerely, [redacted]
All Pets Club has been trying to resolve the situation however All Pets Club did not receive the necessary information needed from the customer Mr [redacted] and [redacted] University until Saturday July 18thOnce the information was received by All Pets Club in [redacted] it was forwarded to the owner [redacted] and to Manager Jennifer D [redacted] Upon review by both Jennifer and [redacted] it was forwarded to All Pets Club Veterinarian Dr [redacted] and our State Department inspector to reviewAll Pets Club manager Jennifer D [redacted] followed up with Mr [redacted] on July 20th advising him that the information was received from [redacted] and that we forwarded to our Vet and State inspector for review and that she would get back to him in a few days.Upon reviewing the Discharge information from [redacted] University for [redacted] the [redacted] it was stated that the customer Mr [redacted] was given options to care for [redacted] the [redacted] (1) Hospitalization with oxygen supplementation, intravenous antibiotics, radiographs, CT scan and blood work (2) Hospitalization with oxygen supplementation and intravenous antibiotics with limited diagnostics or (3) Humane euthanasia [redacted] owner Mr [redacted] chose euthanasia (a copy of the discharge papers from [redacted] University is attached)All Pets Club unfortunately was not given any of these options and had we been contacted and given the three options euthanasia WOULD NOT have been our choice as All Pets Club does not believe in doing thisAll Pets Club would have advised the customer Mr [redacted] to turn over ownership to All Pets Club and would have advised [redacted] University to start treatment to keep [redacted] the [redacted] alive This is very sad that this had to happen to such a lovely puppy All Pets Club has no record of ever being contacted by the customer until after [redacted] passed awayAll Pets Club provides a toll free number that is open hours a day and all of our store numbers in our Warranty in the event a customer has an emergencyThis was not done by the customer Mr [redacted] All Pets Club also wants to add that the [redacted] family did travel within the first week of purchasing [redacted] the [redacted] and All Pets Club advises our customers and it is outlined in our Warranty that traveling with a new puppy in the first two weeks is STRONGLY NOT recommended as this puts tremendous stress on the new puppy In the event of Travel within the first two weeks All Pets Club does and has always advised customers that we can board the puppy until they get back as we DO NOT want the puppy to be stressed as they are still building their immune systemsAll Pets Club is going to honor the CT State Warranty and have issued a refund check in the amount of $for the purchase price of [redacted] the [redacted] Mr [redacted] was also sent an email from Jennifer D [redacted] on July 23rd stating this information and that the refund check would take 7-days to arrive All Pets Club wants to make it clear that in the event of any emergency with any of our animals euthanasia is NOT our choice and because what has happened with [redacted] the [redacted] All Pets Club has updated our Warranty to make it clear to our customers that euthanasia is NOT All Pets Club choice and to contact ALL Pets Club immediately so that we may go over all options of care and our Warranty prior to a decision being madeWe also have outlined in our Warranty that traveling upon purchasing a new puppy is STRONGLY NOT recommended as this puts a lot of stress on a new puppyAll Pets Club is very saddened for loss of [redacted] the [redacted] and All Pets Club and all of our staff has done nothing but provide sympathy and support to the [redacted] familyRegards, All Pets Club
Complaint ID#: [redacted] Company Name: All Pets ClubCompany Contact Name: All Pets ClubCompany Contact Phone: ###-###-####Company Contact Email: [redacted] @ [redacted] .comConsumer's Name: [redacted] * [redacted] Revdex.com Staff Member (if you know): [redacted] ***Complaint Information: This compliant was resolvedThe information was resubmitted and the error was fixedA check with the balance due totalling $was issued on 11/06/and according to our bank records was cashed on 11/13/This complaint was made to Revdex.com on 10/27/and the reason for the delayed answer was because it was mailed out to us on November 13th and we just recieved it.Business ID: [redacted] Sent on: 11/17/1:47:PM
Complaint: [redacted] I am rejecting this response because: this issue is still unresolvedAs of today July 21st, still have no refundAll pets club has only contacted me after I have made contact with themI also first reported an issue with puppy July 3rd to MarkAfterwards the only time All Pets Club contacted me was with prompting from myselfThey haven't seemed to be sympathetic to what my family and myself had to go throughAt this time I will not consider this issue resolved until I receive a full refund for the cost of the puppy and the vet bills that ensued Sincerely, [redacted]
All Pets Club has been trying to resolve the situation however All Pets Club did not receive the necessary information needed from the customer Mr [redacted] and [redacted] University until Saturday July 18thOnce the information was received by All Pets Club in [redacted] it was forwarded to the owner [redacted] and to Manager Jennifer D [redacted] Upon review by both Jennifer and [redacted] it was forwarded to All Pets Club Veterinarian Dr [redacted] and our State Department inspector to reviewAll Pets Club manager Jennifer D [redacted] followed up with Mr [redacted] on July 20th advising him that the information was received from [redacted] and that we forwarded to our Vet and State inspector for review and that she would get back to him in a few days.Upon reviewing the Discharge information from [redacted] University for [redacted] the [redacted] it was stated that the customer Mr [redacted] was given options to care for [redacted] the [redacted] (1) Hospitalization with oxygen supplementation, intravenous antibiotics, radiographs, CT scan and blood work (2) Hospitalization with oxygen supplementation and intravenous antibiotics with limited diagnostics or (3) Humane euthanasia [redacted] owner Mr [redacted] chose euthanasia (a copy of the discharge papers from [redacted] University is attached)All Pets Club unfortunately was not given any of these options and had we been contacted and given the three options euthanasia WOULD NOT have been our choice as All Pets Club does not believe in doing thisAll Pets Club would have advised the customer Mr [redacted] to turn over ownership to All Pets Club and would have advised [redacted] University to start treatment to keep [redacted] the [redacted] alive This is very sad that this had to happen to such a lovely puppy All Pets Club has no record of ever being contacted by the customer until after [redacted] passed awayAll Pets Club provides a toll free number that is open hours a day and all of our store numbers in our Warranty in the event a customer has an emergencyThis was not done by the customer Mr [redacted] All Pets Club also wants to add that the [redacted] family did travel within the first week of purchasing [redacted] the [redacted] and All Pets Club advises our customers and it is outlined in our Warranty that traveling with a new puppy in the first two weeks is STRONGLY NOT recommended as this puts tremendous stress on the new puppy In the event of Travel within the first two weeks All Pets Club does and has always advised customers that we can board the puppy until they get back as we DO NOT want the puppy to be stressed as they are still building their immune systemsAll Pets Club is going to honor the CT State Warranty and have issued a refund check in the amount of $for the purchase price of [redacted] the [redacted] Mr [redacted] was also sent an email from Jennifer D [redacted] on July 23rd stating this information and that the refund check would take 7-days to arrive All Pets Club wants to make it clear that in the event of any emergency with any of our animals euthanasia is NOT our choice and because what has happened with [redacted] the [redacted] All Pets Club has updated our Warranty to make it clear to our customers that euthanasia is NOT All Pets Club choice and to contact ALL Pets Club immediately so that we may go over all options of care and our Warranty prior to a decision being madeWe also have outlined in our Warranty that traveling upon purchasing a new puppy is STRONGLY NOT recommended as this puts a lot of stress on a new puppyAll Pets Club is very saddened for loss of [redacted] the [redacted] and All Pets Club and all of our staff has done nothing but provide sympathy and support to the [redacted] familyRegards, All Pets Club
Complaint ID#: [redacted] Company Name: All Pets ClubCompany Contact Name: All Pets ClubCompany Contact Phone: ###-###-####Company Contact Email: [redacted] @ [redacted] .comConsumer's Name: [redacted] * [redacted] Revdex.com Staff Member (if you know): [redacted] ***Complaint Information: This compliant was resolvedThe information was resubmitted and the error was fixedA check with the balance due totalling $was issued on 11/06/and according to our bank records was cashed on 11/13/This complaint was made to Revdex.com on 10/27/and the reason for the delayed answer was because it was mailed out to us on November 13th and we just recieved it.Business ID: [redacted] Sent on: 11/17/1:47:PM