All Pets Medical & Laser Surgical Center Inc

To Whom It May Concern, Thank you for your correspondence regarding the due balance to Mrand Mrs***I reached out to this client regarding their concerns the day following the complaintI called Mr*** and arranged an in-person meeting on February 9th to discuss their concerns.During
our meeting, Mr*** explained to me that he, his wife and our receptionist had several miscommunicationsMr*** explained that they had not requested or been turned down for a meeting with management by *** and that the only issue or concern was the supplies charge of $on a previous invoiceI reviewed the invoices with Mr*** and agreed to process the refund to his credit cardMr*** apologized for miscommunications on his endI apologized for any frustration he experienced due to any real or perceived fault of All PetsI ensured that he was satisfied with the refund and clarification of any confusionMr*** stated that he was satisfied with the resolutionAfter resolution, I explained to Mr*** that his family and pets are important to us and that I am always available to speak with if he should have any problem or concern.Please consider this matter between All Pets Medical and Mrand Mrs*** resolvedAdditionally, please consider in this case that the *** family had not requested or scheduled a meeting with management to resolve the issue, which would be the next course of action if our receptionist remained unclear or in any case a client's concern is not resolved.We pride ourselves in great respect for our clientsIf the Revdex.com should need any additional information, please contact me directlyIf this case persists or is not resolved/closed, please contact me directly.Best regards, *** ***
Hospital AdministratorAll Pets Medical & Laser Surgical Center, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]