I received the complaint from [redacted] 10 days ago and just yesterday got the follow up letter for my response from the Arizona Revdex.com.The contracted amount of$ 100.00 per month with 1 stop per week is correct. We had many months with no problem. The different circumstances arose from...
several things.1. A large untrimmed tree above her pool which drops an abnormally large amount of debris into pool. The pump clogs within 1 to 2 days if we have any wind (i.e. summer monsoon). [redacted] would clear the pump of debris several times a week keeping my visits to once a week. She told me this.2. Customer left the country on vacation unknown to me and at same time we had a terrible monsoon storm for several days in a row. When I arrived at pool I had a 2.5 hour clean up and the pump had clogged causing pool to go green. In Arizona in the summer a pool will go green in a few days without proper circulation even with proper chemical. I called [redacted] immediately to let her know what was going on and that the pool needed attention. I left her a voice mail. Several hours later I received a text saying only I am out of the country until the 24th. (about 10 more days ). I texted back I will take care of pool. She made no response.3. Over the next 10 days I would stop by every day or 2 due to wind because I knew the tree debris would clog the pump again and we would lose our chemical and start from scratch. Also, every time I was there, even after only 1 day the pump would be clogged with tree pods inhibiting pump flow. If I did not visit this many times the pool would have gone green and been a much bigger problem. I made 7 extra stops in the month and had $150 in extra chemical (shock, clarifier, liquid chlorine) in the month above my normal service. I charged only $150 in labor for seven extra stops and the 2.5 hour initial clean up. There is no company that could absorb these additional charges at the monthly rate only.4. Pool was back to perfect normal when she came home. When she got the bill for $400 she did not call me, she sent me a check for $100 and the complaint. I called her and left a message asking her to call me and we could work it out but she gave me no response to that message or a text I gave her.5. The pool would never have to be drained for my actions during this issue, I only added sanitizer and clarifier to keep from going green due to the poor circulation from tree debris.6. I had drained the pool several months earlier when I had just started maintenance with [redacted] because the water was in an unrecoverable chemical mode very possibly due to the untrimmed tree issues in her yard.7. The subsequent vacation service did not experience the same storm systems I had in the period under question.Thank you very much for your time,[redacted],All Phases Pool Services
I have reviewed the response made by the business in reference to complaint ID [redacted]. While the response does not offer a resolution, I spoke directly with the business owner by telephone today. We were able to negotiate a compromise that is satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I received the complaint from [redacted] 10 days ago and just yesterday got the follow up letter for my response from the Arizona Revdex.com.The contracted amount of$ 100.00 per month with 1 stop per week is correct. We had many months with no problem. The different circumstances arose from...
several things.1. A large untrimmed tree above her pool which drops an abnormally large amount of debris into pool. The pump clogs within 1 to 2 days if we have any wind (i.e. summer monsoon). [redacted] would clear the pump of debris several times a week keeping my visits to once a week. She told me this.2. Customer left the country on vacation unknown to me and at same time we had a terrible monsoon storm for several days in a row. When I arrived at pool I had a 2.5 hour clean up and the pump had clogged causing pool to go green. In Arizona in the summer a pool will go green in a few days without proper circulation even with proper chemical. I called [redacted] immediately to let her know what was going on and that the pool needed attention. I left her a voice mail. Several hours later I received a text saying only I am out of the country until the 24th. (about 10 more days ). I texted back I will take care of pool. She made no response.3. Over the next 10 days I would stop by every day or 2 due to wind because I knew the tree debris would clog the pump again and we would lose our chemical and start from scratch. Also, every time I was there, even after only 1 day the pump would be clogged with tree pods inhibiting pump flow. If I did not visit this many times the pool would have gone green and been a much bigger problem. I made 7 extra stops in the month and had $150 in extra chemical (shock, clarifier, liquid chlorine) in the month above my normal service. I charged only $150 in labor for seven extra stops and the 2.5 hour initial clean up. There is no company that could absorb these additional charges at the monthly rate only.4. Pool was back to perfect normal when she came home. When she got the bill for $400 she did not call me, she sent me a check for $100 and the complaint. I called her and left a message asking her to call me and we could work it out but she gave me no response to that message or a text I gave her.5. The pool would never have to be drained for my actions during this issue, I only added sanitizer and clarifier to keep from going green due to the poor circulation from tree debris.6. I had drained the pool several months earlier when I had just started maintenance with [redacted] because the water was in an unrecoverable chemical mode very possibly due to the untrimmed tree issues in her yard.7. The subsequent vacation service did not experience the same storm systems I had in the period under question.Thank you very much for your time,[redacted],All Phases Pool Services
I received the complaint from [redacted] 10 days ago and just yesterday got the follow up letter for my response from the Arizona Revdex.com.The contracted amount of$ 100.00 per month with 1 stop per week is correct. We had many months with no problem. The different circumstances arose from...
several things.1. A large untrimmed tree above her pool which drops an abnormally large amount of debris into pool. The pump clogs within 1 to 2 days if we have any wind (i.e. summer monsoon). [redacted] would clear the pump of debris several times a week keeping my visits to once a week. She told me this.2. Customer left the country on vacation unknown to me and at same time we had a terrible monsoon storm for several days in a row. When I arrived at pool I had a 2.5 hour clean up and the pump had clogged causing pool to go green. In Arizona in the summer a pool will go green in a few days without proper circulation even with proper chemical. I called [redacted] immediately to let her know what was going on and that the pool needed attention. I left her a voice mail. Several hours later I received a text saying only I am out of the country until the 24th. (about 10 more days ). I texted back I will take care of pool. She made no response.3. Over the next 10 days I would stop by every day or 2 due to wind because I knew the tree debris would clog the pump again and we would lose our chemical and start from scratch. Also, every time I was there, even after only 1 day the pump would be clogged with tree pods inhibiting pump flow. If I did not visit this many times the pool would have gone green and been a much bigger problem. I made 7 extra stops in the month and had $150 in extra chemical (shock, clarifier, liquid chlorine) in the month above my normal service. I charged only $150 in labor for seven extra stops and the 2.5 hour initial clean up. There is no company that could absorb these additional charges at the monthly rate only.4. Pool was back to perfect normal when she came home. When she got the bill for $400 she did not call me, she sent me a check for $100 and the complaint. I called her and left a message asking her to call me and we could work it out but she gave me no response to that message or a text I gave her.5. The pool would never have to be drained for my actions during this issue, I only added sanitizer and clarifier to keep from going green due to the poor circulation from tree debris.6. I had drained the pool several months earlier when I had just started maintenance with [redacted] because the water was in an unrecoverable chemical mode very possibly due to the untrimmed tree issues in her yard.7. The subsequent vacation service did not experience the same storm systems I had in the period under question.Thank you very much for your time,[redacted],All Phases Pool Services
I have reviewed the response made by the business in reference to complaint ID [redacted]. While the response does not offer a resolution, I spoke directly with the business owner by telephone today. We were able to negotiate a compromise that is satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
I received the complaint from [redacted] 10 days ago and just yesterday got the follow up letter for my response from the Arizona Revdex.com.The contracted amount of$ 100.00 per month with 1 stop per week is correct. We had many months with no problem. The different circumstances arose from...
several things.1. A large untrimmed tree above her pool which drops an abnormally large amount of debris into pool. The pump clogs within 1 to 2 days if we have any wind (i.e. summer monsoon). [redacted] would clear the pump of debris several times a week keeping my visits to once a week. She told me this.2. Customer left the country on vacation unknown to me and at same time we had a terrible monsoon storm for several days in a row. When I arrived at pool I had a 2.5 hour clean up and the pump had clogged causing pool to go green. In Arizona in the summer a pool will go green in a few days without proper circulation even with proper chemical. I called [redacted] immediately to let her know what was going on and that the pool needed attention. I left her a voice mail. Several hours later I received a text saying only I am out of the country until the 24th. (about 10 more days ). I texted back I will take care of pool. She made no response.3. Over the next 10 days I would stop by every day or 2 due to wind because I knew the tree debris would clog the pump again and we would lose our chemical and start from scratch. Also, every time I was there, even after only 1 day the pump would be clogged with tree pods inhibiting pump flow. If I did not visit this many times the pool would have gone green and been a much bigger problem. I made 7 extra stops in the month and had $150 in extra chemical (shock, clarifier, liquid chlorine) in the month above my normal service. I charged only $150 in labor for seven extra stops and the 2.5 hour initial clean up. There is no company that could absorb these additional charges at the monthly rate only.4. Pool was back to perfect normal when she came home. When she got the bill for $400 she did not call me, she sent me a check for $100 and the complaint. I called her and left a message asking her to call me and we could work it out but she gave me no response to that message or a text I gave her.5. The pool would never have to be drained for my actions during this issue, I only added sanitizer and clarifier to keep from going green due to the poor circulation from tree debris.6. I had drained the pool several months earlier when I had just started maintenance with [redacted] because the water was in an unrecoverable chemical mode very possibly due to the untrimmed tree issues in her yard.7. The subsequent vacation service did not experience the same storm systems I had in the period under question.Thank you very much for your time,[redacted],All Phases Pool Services