All Platinum Pest Control

Review: When I hired this pet service I was told that if the first treatment did not work I would get a second one free. After I called for the second treatment I had a very hard time getting in touch with them, and on numerous occasions I was told they would call me back but they never did. Then when I was finally able to make a follow up appointment, which I had to stay home all day for, they failed to show up. I called the office about once an hr and no be ever picked up. Then when they finely picked up I was berated for calling so often and cursed at. They told me they would not do my follow up service eve.

Business

Response:

DEAR [redacted]

IN REGARDS TO THIS COMPLAINT,[redacted] WAS TREATED FOR BED BUGS.HE WAS GIVEN SPECIFIC INSTRUCTIONS ON HOW TO PREPARE EACH ROOM PROPERLY BEFORE THE TECHNICIANS ARRIVAL.

ON JUNE ** 2013,AT APPROXIMATELY 2PM ,THE TECHNICIAN ARRIVED AT [redacted]S HOME .THE TECHNICIAN DESCRIBED AND COMPARED THE INSIDE OF [redacted] HOUSE AS A DISASTER,A BOMB HIT IT,

THE HOUSE ALONG WITH EACH ROOM IS FILLED WITH CLUTTER.HE WAS GIVEN SPECIFIC INSTRUCTIONS AND TOLD TO GO TO THE COMPANIES WEBSITE WHERE HE CAN PRINT OUT THE PROPER WAY

TO PREPARE FOR TREATMENT.TO TREAT FOR BED BUGS,EACH ROOM MUST BE PREPARED AS IF THE OWNER WAS MOVING OUT.ALL CLOTHES REMOVED FROM CLOSETS,EVERYTHING MUST BE LAUNDERED

IN HOT WATER.ALL FURNITURE MUST BE EMPTIED OF ALL CONTENTS,BECAUSE THE FURNITURE HAS TO BE TREATED ALSO.AND FINALLY ALL CLUTTER MUST BE REMOVED FROM THE FLOOR.A WEEK AFTER TREATMENT

[redacted] CALLED AND STATED HE STILL HAD BED BUGS.WE ADVISED [redacted] HE NEEDED TO PREPARE PROPERLY,AS WE WILL NOT RETREAT IF HE DOES NOT COOPERATE,IT WOULD BE A WASTE OF OUR TIME,AS WELL AS HIS,

ALONG WITH MORE CHEMICAL BEING USED TO TREAT HIS HOME WITHIN ONLY A WEEKS TIME.HE DID NOT LIKE HEARING THIS,AND DEMANDED WE COME RIGHT OVER.I EXPLAINED TO [redacted] HE NEEDED TO WAIT A LITTLE

LONGER APPROXIMATELY ANOTHER WEEK AND GIVE THE CHEMICAL A CHANCE TO WORK,AND TO GIVE [redacted] A CHANCE TO CLEAN UP.AFTER HEARING THIS [redacted] WAS IRRATE,HE WOULD NOT LISTEN AND DEMANDED

SOMEONE COME TO HIS HOME IMMEDIATELY,I HAD ENDED THE CONVERSATION ON THAT NOTE,BUT [redacted] HAD CALLED THE OFFICE FOR THE NEXT TWO DAYS,APPROXIMATELY 10 TO 15 TIMES PER DAY.

I AM MORE THAN WILLING TO HELP [redacted],BUT CHEMICAL ARE NOT THE ANSWER TO EVERYTHING,HE NEEDS TO HELP HIMSELF FIRST THEN WE CAN COME IN AND RETREAT AT HIS CONVENIENCE.WE ARE A FAMILY RUN BUSINESS AND BEND

OVER BACKWARDS TO HELP ALL OUR CLIENTS.WE TAKE PRIDE IN OUR CUSTOMER SERVICE AND ARE WILLING TO HELP [redacted] IN WHATEVER HE WANTS TO DO,AND AGAIN I STATE

HE MUST HELP HIMSELF FIRST.

THANK YOU,

[redacted]

ALL PLATINUM PEST CONTROL

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24/7

Consumer

Response:

At this time, I have not been contacted by All Platinum Pest Control regarding complaint ID [redacted].

Sincerely,

Business

Response:

ALL PLATINUM APOLOGIZES FOR THE LATE RESPONSE!WE HAD A MASSIVE FLOOD IN OUR OFFICE,KNOCKING

OUT ALL OUR COMPUTERS.WE ARE BACK UP NOW,AND WE HAVE REVIEWED ** LEVY'S CASE. TO PUT IT IN PLAN ENGLISH,[redacted] LIED.WE HAVE WRITTEN A RESPONSE,AND WERE GOING TO SETTLE THIS BY GIVING [redacted] HIS MONEY BACK BUT WE REFUSE.[redacted] STATES HE HAD MOTHS.OUR RECORDS AND INVOICE WHICH WILL BE

ATTACHED TO THIS EMAIL SHOWS [redacted] HAD BED BUGS,NOT ONLY DID HE HAVE BED BUGS BUT HIS HOME AS STATED WAS A DISASTER, UNKEPT,FILTHY,AND UN PREPARED AS FOR THE INSTRUCTIONS THAT WERE GIVEN TO [redacted] IN ORDER TO PROPERLY TREAT BED BUGS. [redacted] EVEN HAD ME ORDER WHAT IS CALLED PROZAP

STRIPS WHICH ARE DESIGNED TO BE PLACED INSIDE HIS LAUNDRY BAGS IN ORDER TO TERMINATE ANY BED BUGS,

OR THERE EGGS INSIDE OF HIS BAGS.ON JULY *,2013 [redacted] CALLS FOR A SECOND VISIT AND ASKS IF WE CAN BRING HIM THREE MORE PROZAP STRIPS FOR HIS LAUNDRY BAGS.WE NOT ONLY GAVE [redacted] A SECOND VISIT

AT NO CHARGE,BUT ALSO GAVE HIM THREE MORE PROZAP STRIPS FOR A TOTAL OF THIRTEEN AT NO EXTRA COST!!!!!!!!!PLEASE FIND ATTACHED STATEMENT THAT [redacted] IS NOT TELLING THE TRUTH,WE BENT OVER BACKWARDS FOR [redacted] AND WILL NOT GIVE ANY MONEY BACK!! MY COMPANY WILL NOT BE BULLIED BY PEOPLE WHO USE THE BETTER BUSSINESS BUREAU TO OBTAIN FREE SERVICE. I AM A BUSINESS MAN WITH A FAMILY OWNED BUSINESS,WE ARE HERE TO HELP PEOPLE!IT IS PEOPLE LIKE [redacted] WHO ABUSE PRIVILEGES AND SYSTEMS FOR THERE OWN BENEFIT WITHOUT CONCERN FOR OTHERS.AGAIN SORRY FOR THE LATE RESPONSE!

THANK YOU,

[redacted]

ALL PLATINUM PEST CONTROL