Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me, but there isn't anything that can or will be done so there is no need to take it any further Regards, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Mr [redacted] , Thank you for taking the time to share your concerns with usI am incredibly sorry to hear that some personal items went missing from your hotel roomI certainly understand your frustrations and apologize for the inconvenience and disappointment this has causedI would like to assure you that the security and safety of our guests’ and their belongings is of the utmost importance to the Beau Rivage and our executive team Following a thorough investigation by our Security and Risk Management teams, we have determined that no further compensation or offers will be extended regarding this incidentThis is based on (1) the compensation provided to you by our Front Desk ($ [redacted] in Room Service charges) when the problem occurred and (2) the offer issued by our Risk Management team that you previously declined For any additional assistance regarding your items, we suggest completing a Police Report with the Biloxi Police Department Once again, I am very sorry for the inconveniences you have experienced but hope this has helped answer some of your concerns Warm Regards, [redacted] Guest Experience Specialist Beau Rivage 1-888-750-7111, ext [redacted] [email protected]
As the customer stated, itdoes say on the offer in the disclaimer that the offer is subject toavailability We do our best to ensure that when the original mailer isreceived by customers, the majority of nights are availableUnfortunately as certain nights fill up, we close off the complimentary offersand start charging for those nights When a customer calls within daysof the arrival date, such as this one did, there is a highly likely chance thatoffer is no longer valid [redacted] (Director of Customer Care) team handles the fluctuation ofrates/comps and can better explain if needed It would appear thateverything on our end was done correctly and this guest should have beencharged a cash rate at that point in time in the hotel
Dear Mr***,
class="MsoNormal" "margin-bottom: 0pt;">Thank you for taking the time to share your concerns with usI am incredibly sorry to hear that some personal items went missing from your hotel roomI certainly understand your frustrations and apologize for the inconvenience and disappointment this has causedI would like to assure you that the security and safety of our guests’ and their belongings is of the utmost importance to the Beau Rivage and our executive team
Following a thorough investigation by our Security and Risk Management teams, we have determined that no further compensation or offers will be extended regarding this incidentThis is based on (1) the compensation provided to you by our Front Desk ($*** in Room Service charges) when the problem occurred and (2) the offer issued by our Risk Management team that you previously declined
For any additional assistance regarding your items, we suggest completing a Police Report with the Biloxi Police Department
Once again, I am very sorry for the inconveniences you have experienced but hope this has helped answer some of your concerns
Warm Regards,
*** ***
Guest Experience Specialist
Beau Rivage
1-888-750-7111, ext*** [email protected]
I hired *** to repair storm damage to my houseMy experience was a nightmare from the startI was overcharged for the work he did and charged for work he didn't doI had personal items go missing from my home while the work was being doneIt is my honest opinion that he should face charges for unethical business practices
Dear Mr***:
Thank you for taking the time to share your concerns regarding your recent visit to the Beau RivageI am sorry to hear that you were treated poorly by our Table Games personnel and would like to apologize for
any inconveniences you sufferedI would like to assure you that I have spoken with our Table Games personnel and reminded them of our dedication to customer serviceIt is our sincere hope to consistently provide our guests with an exceptional experience and we regret that you received anything less
As an expression of apology and our appreciation for your loyalty, I would like to invite you back with a complimentary two night stay in our hotel and dinner for two at our Buffet.** When you are ready to plan your next visit, please contact me at 1-888-750-7111, ext *** and I will be happy to assist you with this complimentary offer.
Thank you again for your honest evaluation. Your continued patronage and suggestions are a vital part of our growthAnd for that, we are most gratefulWe sincerely hope we will be allowed to serve you again
Warm Regards,
*** ***
Regional Guest Experience Specialist
Beau Rivage
888-750-7111, ext. *** | ***@beaurivage.com
** This offer is not available in conjunction with any other offer/coupon, is not transferrable, and is based on availability. Offer expires one year from date of letter
As the customer stated, itdoes say on the offer in the disclaimer that the offer is subject toavailability. We do our best to ensure that when the original mailer isreceived by customers, the majority of nights are available. Unfortunately as certain nights fill up, we...
close off the complimentary offersand start charging for those nights. When a customer calls within 4 daysof the arrival date, such as this one did, there is a highly likely chance thatoffer is no longer valid. [redacted] (Director of Customer Care) team handles the fluctuation ofrates/comps and can better explain if needed. It would appear thateverything on our end was done correctly and this guest should have beencharged a cash rate at that point in time in the hotel.
Complaint: [redacted]
I am rejecting this response because: This statement from no-name is completely false. I have not spoken to anyone numerous times. I don't know who the F & B is, but the signage was not posted anywherethat we could see it. We never saw the flier at all. It was not provided at check-in and was not in our room. I did question the price at the buffett and the cashier was no help referring me to management. I did dispute the charge a couple of times during the six months with no response from the business. This is why I am going thru the Revdex.com. The sign at the buffett entrance clearly showed $22.99 and there are 4 of us that saw it including my husband [redacted] who paid with his credit card. I will be happy to have him re-file the complaint if necessary. None of us ever saw a flier.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me, but there isn't anything that can or will be done so there is no need to take it any further.
Dear Ms. [redacted], As per today 3/20/17, we have refunded $40 to the credit card we have in the system under Mr. [redacted] credit card ending 6262. Please allow two to five business days for the fund to appear in the account. We apologize for the disappointment and frustation it may caused. Warm Regards,[redacted]Regional Guest Experience SpecialistBeau Rivage | Gold Strike875 Beach Blvd., Biloxi, MS 39530Office: 228-[redacted]Fax: 228-[redacted]@beaurivage.com
'Arial', 'sans-serif';">Thank you for taking the time to share your concerns regarding your recent visit to the Beau Rivage. I am sorry to hear that you were treated poorly by our Table Games personnel and would like to apologize for any inconveniences you suffered. I would like to assure you that I have spoken with our Table Games personnel and reminded them of our dedication to customer service. It is our sincere hope to consistently provide our guests with an exceptional experience and we regret that you received anything less.
As an expression of apology and our appreciation for your loyalty, I would like to invite you back with a complimentary two night stay in our hotel and dinner for two at our Buffet.** When you are ready to plan your next visit, please contact me at 1-888-750-7111, ext [redacted] and I will be happy to assist you with this complimentary offer.
Thank you again for your honest evaluation. Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful. We sincerely hope we will be allowed to serve you again.
** This offer is not available in conjunction with any other offer/coupon, is not transferrable, and is based on availability. Offer expires one year from date of letter.
Dear Ms. [redacted], Thank you for your respond. Regarding your inquiry, unfortunately we cannot refund to the new credit card number. We have to legally refund the same credit card that was charged for the protection of the card holder. The card holders bank will need to transfer the refund from the old card number to the new one. If any further action is requested we will need to speak with Mr. [redacted] directly. Again, I apologize for the inconvenience may caused. Warm Regards, [redacted]Regional Guest Experience SpecialistBeau Rivage | Gold Strike875 Beach Blvd., Biloxi, MS 39530Office: 228-[redacted]Fax: 228-[redacted]@beaurivage.com
As the customer stated, itdoes say on the offer in the disclaimer that the offer is subject toavailability. We do our best to ensure that when the original mailer isreceived by customers, the majority of nights are available. Unfortunately as certain nights fill up, we close off the...
complimentary offersand start charging for those nights. When a customer calls within 4 daysof the arrival date, such as this one did, there is a highly likely chance thatoffer is no longer valid. [redacted] (Director of Customer Care) team handles the fluctuation ofrates/comps and can better explain if needed. It would appear thateverything on our end was done correctly and this guest should have beencharged a cash rate at that point in time in the hotel.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] our Customer Care Manager have reached out to Mrs. [redacted] yesterday 8/21/17 and apologize to her and will coaching Customer Care agent immediately. Regards, [redacted]Regional Guest Experience SpecialistBeau Rivage | Gold Strike875 Beach Blvd., Biloxi, MS...
Thank you for taking the time to share your concerns with us. I am incredibly sorry to hear that some personal items went missing from your hotel room. I certainly understand your frustrations and apologize for the inconvenience and disappointment this has caused. I...
would like to assure you that the security and safety of our guests’ and their belongings is of the utmost importance to the Beau Rivage and our executive team.
Following a thorough investigation by our Security and Risk Management teams, we have determined that no further compensation or offers will be extended regarding this incident. This is based on (1) the compensation provided to you by our Front Desk ($[redacted] in Room Service charges) when the problem occurred and (2) the offer issued by our Risk Management team that you previously declined.
For any additional assistance regarding your items, we suggest completing a Police Report with the Biloxi Police Department.
Once again, I am very sorry for the inconveniences you have experienced but hope this has helped answer some of your concerns.
Warm Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me, but there isn't anything that can or will be done so there is no need to take it any further Regards, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Mr [redacted] , Thank you for taking the time to share your concerns with usI am incredibly sorry to hear that some personal items went missing from your hotel roomI certainly understand your frustrations and apologize for the inconvenience and disappointment this has causedI would like to assure you that the security and safety of our guests’ and their belongings is of the utmost importance to the Beau Rivage and our executive team Following a thorough investigation by our Security and Risk Management teams, we have determined that no further compensation or offers will be extended regarding this incidentThis is based on (1) the compensation provided to you by our Front Desk ($ [redacted] in Room Service charges) when the problem occurred and (2) the offer issued by our Risk Management team that you previously declined For any additional assistance regarding your items, we suggest completing a Police Report with the Biloxi Police Department Once again, I am very sorry for the inconveniences you have experienced but hope this has helped answer some of your concerns Warm Regards, [redacted] Guest Experience Specialist Beau Rivage 1-888-750-7111, ext [redacted] [email protected]
As the customer stated, itdoes say on the offer in the disclaimer that the offer is subject toavailability We do our best to ensure that when the original mailer isreceived by customers, the majority of nights are availableUnfortunately as certain nights fill up, we close off the complimentary offersand start charging for those nights When a customer calls within daysof the arrival date, such as this one did, there is a highly likely chance thatoffer is no longer valid [redacted] (Director of Customer Care) team handles the fluctuation ofrates/comps and can better explain if needed It would appear thateverything on our end was done correctly and this guest should have beencharged a cash rate at that point in time in the hotel
Dear Mr***,
class="MsoNormal" "margin-bottom: 0pt;">Thank you for taking the time to share your concerns with usI am incredibly sorry to hear that some personal items went missing from your hotel roomI certainly understand your frustrations and apologize for the inconvenience and disappointment this has causedI would like to assure you that the security and safety of our guests’ and their belongings is of the utmost importance to the Beau Rivage and our executive team
Following a thorough investigation by our Security and Risk Management teams, we have determined that no further compensation or offers will be extended regarding this incidentThis is based on (1) the compensation provided to you by our Front Desk ($*** in Room Service charges) when the problem occurred and (2) the offer issued by our Risk Management team that you previously declined
For any additional assistance regarding your items, we suggest completing a Police Report with the Biloxi Police Department
Once again, I am very sorry for the inconveniences you have experienced but hope this has helped answer some of your concerns
Warm Regards,
*** ***
Guest Experience Specialist
Beau Rivage
1-888-750-7111, ext***
[email protected]
I hired *** to repair storm damage to my houseMy experience was a nightmare from the startI was overcharged for the work he did and charged for work he didn't doI had personal items go missing from my home while the work was being doneIt is my honest opinion that he should face charges for unethical business practices
Dear Mr***:
Thank you for taking the time to share your concerns regarding your recent visit to the Beau RivageI am sorry to hear that you were treated poorly by our Table Games personnel and would like to apologize for
any inconveniences you sufferedI would like to assure you that I have spoken with our Table Games personnel and reminded them of our dedication to customer serviceIt is our sincere hope to consistently provide our guests with an exceptional experience and we regret that you received anything less
As an expression of apology and our appreciation for your loyalty, I would like to invite you back with a complimentary two night stay in our hotel and dinner for two at our Buffet.** When you are ready to plan your next visit, please contact me at 1-888-750-7111, ext *** and I will be happy to assist you with this complimentary offer.
Thank you again for your honest evaluation. Your continued patronage and suggestions are a vital part of our growthAnd for that, we are most gratefulWe sincerely hope we will be allowed to serve you again
Warm Regards,
*** ***
Regional Guest Experience Specialist
Beau Rivage
888-750-7111, ext. *** | ***@beaurivage.com
** This offer is not available in conjunction with any other offer/coupon, is not transferrable, and is based on availability. Offer expires one year from date of letter
As the customer stated, itdoes say on the offer in the disclaimer that the offer is subject toavailability. We do our best to ensure that when the original mailer isreceived by customers, the majority of nights are available. Unfortunately as certain nights fill up, we...
close off the complimentary offersand start charging for those nights. When a customer calls within 4 daysof the arrival date, such as this one did, there is a highly likely chance thatoffer is no longer valid. [redacted] (Director of Customer Care) team handles the fluctuation ofrates/comps and can better explain if needed. It would appear thateverything on our end was done correctly and this guest should have beencharged a cash rate at that point in time in the hotel.
Complaint: [redacted]
I am rejecting this response because: This statement from no-name is completely false. I have not spoken to anyone numerous times. I don't know who the F & B is, but the signage was not posted anywherethat we could see it. We never saw the flier at all. It was not provided at check-in and was not in our room. I did question the price at the buffett and the cashier was no help referring me to management. I did dispute the charge a couple of times during the six months with no response from the business. This is why I am going thru the Revdex.com. The sign at the buffett entrance clearly showed $22.99 and there are 4 of us that saw it including my husband [redacted] who paid with his credit card. I will be happy to have him re-file the complaint if necessary. None of us ever saw a flier.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me, but there isn't anything that can or will be done so there is no need to take it any further.
Regards,
[redacted]
%
Dear Ms. [redacted], As per today 3/20/17, we have refunded $40 to the credit card we have in the system under Mr. [redacted] credit card ending 6262. Please allow two to five business days for the fund to appear in the account. We apologize for the disappointment and frustation it may caused. Warm Regards,[redacted]Regional Guest Experience SpecialistBeau Rivage | Gold Strike875 Beach Blvd., Biloxi, MS 39530Office: 228-[redacted]Fax: 228-[redacted]@beaurivage.com
Dear Mr. [redacted]:
'Arial', 'sans-serif';">Thank you for taking the time to share your concerns regarding your recent visit to the Beau Rivage. I am sorry to hear that you were treated poorly by our Table Games personnel and would like to apologize for any inconveniences you suffered. I would like to assure you that I have spoken with our Table Games personnel and reminded them of our dedication to customer service. It is our sincere hope to consistently provide our guests with an exceptional experience and we regret that you received anything less.
As an expression of apology and our appreciation for your loyalty, I would like to invite you back with a complimentary two night stay in our hotel and dinner for two at our Buffet.** When you are ready to plan your next visit, please contact me at 1-888-750-7111, ext [redacted] and I will be happy to assist you with this complimentary offer.
Thank you again for your honest evaluation. Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful. We sincerely hope we will be allowed to serve you again.
Warm Regards,
[redacted]
Regional Guest Experience Specialist
Beau Rivage
888-750-7111, ext. [redacted] | [redacted]@beaurivage.com
** This offer is not available in conjunction with any other offer/coupon, is not transferrable, and is based on availability. Offer expires one year from date of letter.
Dear Ms. [redacted], Thank you for your respond. Regarding your inquiry, unfortunately we cannot refund to the new credit card number. We have to legally refund the same credit card that was charged for the protection of the card holder. The card holders bank will need to transfer the refund from the old card number to the new one. If any further action is requested we will need to speak with Mr. [redacted] directly. Again, I apologize for the inconvenience may caused. Warm Regards, [redacted]Regional Guest Experience SpecialistBeau Rivage | Gold Strike875 Beach Blvd., Biloxi, MS 39530Office: 228-[redacted]Fax: 228-[redacted]@beaurivage.com
As the customer stated, itdoes say on the offer in the disclaimer that the offer is subject toavailability. We do our best to ensure that when the original mailer isreceived by customers, the majority of nights are available. Unfortunately as certain nights fill up, we close off the...
complimentary offersand start charging for those nights. When a customer calls within 4 daysof the arrival date, such as this one did, there is a highly likely chance thatoffer is no longer valid. [redacted] (Director of Customer Care) team handles the fluctuation ofrates/comps and can better explain if needed. It would appear thateverything on our end was done correctly and this guest should have beencharged a cash rate at that point in time in the hotel.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] our Customer Care Manager have reached out to Mrs. [redacted] yesterday 8/21/17 and apologize to her and will coaching Customer Care agent immediately. Regards, [redacted]Regional Guest Experience SpecialistBeau Rivage | Gold Strike875 Beach Blvd., Biloxi, MS...
39530Office: 228-[redacted]Fax: 228-[redacted]@beaurivage.com
Dear Mr. [redacted],
Thank you for taking the time to share your concerns with us. I am incredibly sorry to hear that some personal items went missing from your hotel room. I certainly understand your frustrations and apologize for the inconvenience and disappointment this has caused. I...
would like to assure you that the security and safety of our guests’ and their belongings is of the utmost importance to the Beau Rivage and our executive team.
Following a thorough investigation by our Security and Risk Management teams, we have determined that no further compensation or offers will be extended regarding this incident. This is based on (1) the compensation provided to you by our Front Desk ($[redacted] in Room Service charges) when the problem occurred and (2) the offer issued by our Risk Management team that you previously declined.
For any additional assistance regarding your items, we suggest completing a Police Report with the Biloxi Police Department.
Once again, I am very sorry for the inconveniences you have experienced but hope this has helped answer some of your concerns.
Warm Regards,
[redacted]
Guest Experience Specialist
Beau Rivage
1-888-750-7111, ext. [redacted]
[email protected]