All Pro Construction

Your letter to us was the first I had heard that the customer was unhappy Our staff apparently was not informed of this situation I am the Pharmacist-in-Charge and I had no knowledge of this I would have taken steps to explain how the pricing is setThat is: the plan sets the copay pricing based on a negotiated rate between the insurance provider and the employing business In this case GE.The customer states he was charged times the amount he can get through mail order The terms offered by mail order can be and often are different than those offered through retail I called his plan, however, and the person there told me that the terms are identical$ copay a month for the prescription in question That would be $for a day rx.Does the customer realize that he was sold a day supply? That's what was dispensed The copay charged is set by the plan at $60.00.We cannot discount the copay amount set by the plan as it is illegal to discount copays in WisconsinGiven the circumstances under which this prescription was dispensed, there will be no refund offered Please encourage the customer to contact me for further explanation.Also, please contact me if this letter requires further clarification.Sincerely, [redacted] ***

Your letter to us was the first I had heard that the customer was unhappy.  Our staff apparently was not informed of this situation.  I am the Pharmacist-in-Charge and I had no knowledge of this.  I would have taken steps to explain how the pricing is set. That is: the plan sets the...

copay pricing based on a negotiated rate between the insurance provider and the employing business.  In this case GE.The customer states he was charged 3 times the amount he can get through mail order.   The terms offered by mail order can be and often are different than those offered through retail.  I called his plan, however, and the person there told me that the terms are identical. $20.00  copay a month for the prescription in question.  That would be $60.00 for a 90 day rx.Does the customer realize that he was sold a 90 day supply?  That's what was dispensed.  The copay charged is set by the plan at $60.00.We cannot discount the copay amount set by the plan as it is illegal to discount copays in Wisconsin. Given the circumstances under which this prescription was dispensed, there will be no refund offered.  Please encourage the customer to contact me for further explanation.Also, please contact me if this letter requires further clarification.Sincerely,[redacted]