Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here is the email from Bruce *** offering a refund on 2/24/- more than months after the project began and AFTER the builder had been contacted As you can see by the email string, there was little to no urgency to get the matter resolved My attempts to reach Bruce *** after this last email were REPEATEDLY unsuccessful I was then told by AquaDry that my refund check had been put in the mail, TWICE! My shower door is still leaking with nothing to show for the amount paid The tickets I receive are not free They are part of my salary I am taxed on the tickets I get I would like a full refund for the tickets ($342): *** I just received a email from Dick he is ready to installOur original deal was to fix the leak in exchange for the ticketsIf our fix did not work then we would take the price off of us replacing the showerWe can not replace the shower do to the fact it has to come from the supplier that built your homeI am willing to reimburse u for the cost of the ticketsI can not pay for the entire job thoughBruce *** PMI, IICRC Certified [email protected] emergency response 317-850*** cellwww.angieslist.com/review/***https://m.facebook.com/AquaDryMidwest?_rdr From:"*** Kevin" Date:Tue, Feb 24, at 6:PMSubject:RE: Fwd: Shower door Jennifer, I was just curious as to what is going on with our shower door. It has been quite some time since this process began and Bruce guaranteed Aquadry’s work. It has been months and the issue hasn’t been resolved and I am being told that I need to foot the bill for further charges, even though the problem remains. Any information you could provide would be much appreciated *** ***From: Jennifer *** [mailto:[email protected]] Sent: Tuesday, February 10, 3:PMTo: *** ***Subject: Fw: Fwd: Shower door I just received this email from Mr***I am still waiting to here from the production manager of this companyI will let you know something as soon as they contact meThank you for your patience in this matter Jennifer ***, Executive Assistant AquaDry Midwest EU.SUnit Avon, IN 46123Office - (317) 244-1270Cell - (317) 646-*** [email protected]://www.homeadvisor.com/write-a-review/***/ www.angieslist.com/review/*** ----- Forwarded Message -----From: Dick *** ***@3r-products.com>To: Jennifer *** Sent: Monday, February 9, 7:AMSubject: Fwd: Shower door Good Morning Jennifer, I have given this info to our production dept, our production mgr, Jason ***, will be in touch to schedule this for you His contact info is: [email protected] ---------- Forwarded message ---------- From: *** *** Date: Fri, Feb 6, at 5:PMSubject: RE: Shower doorTo: Jennifer *** , "dick***@3r-products.com" , Bruce *** , Bruce *** Cc: "*** *** (***)" ***, we have not heard from anyone regarding the shower door since the measurements were taken. Would you be able to shed some light on it for us? Thanks, *** *** From: Jennifer *** [mailto:[email protected]] Sent: Monday, February 02, 10:AMTo: dick***@3r-products.comCc: *** ***Subject: Shower door Good morning DickI am doing a follow up concerning the shower door for Mr***We would like to get it installed for him as soon as possiblePlease let me know the statusThank you and have a wonderful day Jennifer ***, Executive AssistantAquaDry Midwest EU.SUnit Avon, IN 46123Office - (317) 244-1270Cell - (317) 646-*** [email protected]://www.homeadvisor.com/write-a-review/***/ www.angieslist.com/review/3***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Mr*** contacted us about a leaking shower. On inspection we informed him that we could either replace the entire shower door unit or try a cheaper fix (with no guarantee that it would be a permanent fix) to replace the door sweep and recaulk the showerMr *** is a employee of the
*** and offered us tickets, that he said he got for free, in settlement for the work done. We also indicated that if the cheap fix didn’t work we would credit the value of the tickets ($342) against future labor costs involved in installing the replacement unitIn a few weeks the shower started to leak again and Mr*** insisted it be replaced with same unit that the builder Ryland homes installed originally. We spent considerable time working with the home builder who identified two suppliers who may have installed the original shower. One was bankrupt and the other would insisted that they install the unit themselves. We conveyed this information to Mr *** who we believe contacted the vendor and had them install an new unitGiven that subsequent events prevented us from installing the replacement shower we had no future revenues to offset the original cost against and do not feel any obligation (morally or legally) to provide a refund. Our man hours and related costs expended in the original fix and finding him the replacement unit far exceeded the the $in question
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here is the email from Bruce *** offering a refund on 2/24/- more than months after the project began and AFTER the builder had been contacted As you can see by the email string, there was little to no urgency to get the matter resolved My attempts to reach Bruce *** after this last email were REPEATEDLY unsuccessful I was then told by AquaDry that my refund check had been put in the mail, TWICE! My shower door is still leaking with nothing to show for the amount paid The tickets I receive are not free They are part of my salary I am taxed on the tickets I get I would like a full refund for the tickets ($342): *** I just received a email from Dick he is ready to installOur original deal was to fix the leak in exchange for the ticketsIf our fix did not work then we would take the price off of us replacing the showerWe can not replace the shower do to the fact it has to come from the supplier that built your homeI am willing to reimburse u for the cost of the ticketsI can not pay for the entire job thoughBruce *** PMI, IICRC Certified [email protected] emergency response 317-850*** cellwww.angieslist.com/review/***https://m.facebook.com/AquaDryMidwest?_rdr From:"*** Kevin" Date:Tue, Feb 24, at 6:PMSubject:RE: Fwd: Shower door Jennifer, I was just curious as to what is going on with our shower door. It has been quite some time since this process began and Bruce guaranteed Aquadry’s work. It has been months and the issue hasn’t been resolved and I am being told that I need to foot the bill for further charges, even though the problem remains. Any information you could provide would be much appreciated *** ***From: Jennifer *** [mailto:[email protected]] Sent: Tuesday, February 10, 3:PMTo: *** ***Subject: Fw: Fwd: Shower door I just received this email from Mr***I am still waiting to here from the production manager of this companyI will let you know something as soon as they contact meThank you for your patience in this matter Jennifer ***, Executive Assistant AquaDry Midwest EU.SUnit Avon, IN 46123Office - (317) 244-1270Cell - (317) 646-*** [email protected]://www.homeadvisor.com/write-a-review/***/ www.angieslist.com/review/*** ----- Forwarded Message -----From: Dick *** ***@3r-products.com>To: Jennifer *** Sent: Monday, February 9, 7:AMSubject: Fwd: Shower door Good Morning Jennifer, I have given this info to our production dept, our production mgr, Jason ***, will be in touch to schedule this for you His contact info is: [email protected] ---------- Forwarded message ---------- From: *** *** Date: Fri, Feb 6, at 5:PMSubject: RE: Shower doorTo: Jennifer *** , "dick***@3r-products.com" , Bruce *** , Bruce *** Cc: "*** *** (***)" ***, we have not heard from anyone regarding the shower door since the measurements were taken. Would you be able to shed some light on it for us? Thanks, *** *** From: Jennifer *** [mailto:[email protected]] Sent: Monday, February 02, 10:AMTo: dick***@3r-products.comCc: *** ***Subject: Shower door Good morning DickI am doing a follow up concerning the shower door for Mr***We would like to get it installed for him as soon as possiblePlease let me know the statusThank you and have a wonderful day Jennifer ***, Executive AssistantAquaDry Midwest EU.SUnit Avon, IN 46123Office - (317) 244-1270Cell - (317) 646-*** [email protected]://www.homeadvisor.com/write-a-review/***/ www.angieslist.com/review/3***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
Mr*** contacted us about a leaking shower. On inspection we informed him that we could either replace the entire shower door unit or try a cheaper fix (with no guarantee that it would be a permanent fix) to replace the door sweep and recaulk the showerMr *** is a employee of the
*** and offered us tickets, that he said he got for free, in settlement for the work done. We also indicated that if the cheap fix didn’t work we would credit the value of the tickets ($342) against future labor costs involved in installing the replacement unitIn a few weeks the shower started to leak again and Mr*** insisted it be replaced with same unit that the builder Ryland homes installed originally. We spent considerable time working with the home builder who identified two suppliers who may have installed the original shower. One was bankrupt and the other would insisted that they install the unit themselves. We conveyed this information to Mr *** who we believe contacted the vendor and had them install an new unitGiven that subsequent events prevented us from installing the replacement shower we had no future revenues to offset the original cost against and do not feel any obligation (morally or legally) to provide a refund. Our man hours and related costs expended in the original fix and finding him the replacement unit far exceeded the the $in question
Please inform *** *** that we will forward him his Doug