As was explained to her we require all cancellations be in writing Not using the service or just not paying is not the same as cancelling the service You wouldn't just stop paying your phone bill because you weren't using it anymore you would contact them and tell them to disconnect it We do not monitor to see if people are using the service as that would be considered an invasion of their privacy The only email she provided me with was an email sent to support from a Gmail account showing an error that would be expected if you were trying to send messages through our server and did not have an account or were not authenticated on our email server No where in this message does it reference an account number or email address with us so we would have no way of know if she was even a customer She called us 05/09/and made a payment over the phone for her annual dues at that time if she was experiencing problems she could have requested information on cancelling or requested to speak to technical support I show no record that she requested to speak to support, was transferred to support or requested to cancel We send out invoices in advance and she never contacted us when she received the invoice stating she was having problems or that she wished to cancel the service We allow time for someone to attempt to contact past due customers as well as time for checks to arrive in the mail and do not immediately terminate accounts Our terms of service are located on our website at [redacted] accessible to the customer at all times We require days notice in writing on all cancellations by email, letter, or fax We have offered to settle the account for $which covers the time the account remained active and available for her use As she refused to pay the amount offered a final notice was sent to her before her account was turned over to collections Should she continue to refuse to pay the balance we have no choice but to turn it over to a collection agency at which time she will not only be responsible for the initial $but also all late fees and a collections fee This matter could have been avoided had she contacted us about cancelling or even told us when she paid last year that she was having problems with her email
The customer was sent multiple notices from us regarding the past due balance The customer states she simply ignored the bill to begin with rather than contacting us to cancel the service When a cancellation was received her account was adjusted and an adjusted notice was sent out That notice as well as any further notices were ignored which led to her account being turned over to collections As stated in our terms of service accounts are charged $a month in late fees and $for a collection fee Therefore we will not be issuing any refund for the amount she paid to the collection agency Our terms of service are located at https://sitestar.net/terms-and-conditions/
As she was informed on the phone all cancellations are required in writing days prior to the billing date Our terms of service are accessible from our website at [redacted] There is also a link at the bottom of every page on our website to those terms of service [redacted] Internet required days notice on all cancellations so even if we were to go by their terms she would still owe for an additional month of service I have enclosed a copy of our terms of service as well as a copy of the welcome letter that was sent to [redacted] customers that details our day cancellation policy We would be happy to settle the account for the $and waive all fees rather than turn it over to a collection agency which would result in additional collection fees This is our final settlement offer on this account
As was explained to her we require all cancellations be in writing Not using the service or just not paying is not the same as cancelling the service You wouldn't just stop paying your phone bill because you weren't using it anymore you would contact them and tell them to disconnect it We do not monitor to see if people are using the service as that would be considered an invasion of their privacy The only email she provided me with was an email sent to support from a Gmail account showing an error that would be expected if you were trying to send messages through our server and did not have an account or were not authenticated on our email server No where in this message does it reference an account number or email address with us so we would have no way of know if she was even a customer She called us 05/09/and made a payment over the phone for her annual dues at that time if she was experiencing problems she could have requested information on cancelling or requested to speak to technical support I show no record that she requested to speak to support, was transferred to support or requested to cancel We send out invoices in advance and she never contacted us when she received the invoice stating she was having problems or that she wished to cancel the service We allow time for someone to attempt to contact past due customers as well as time for checks to arrive in the mail and do not immediately terminate accounts Our terms of service are located on our website at [redacted] accessible to the customer at all times We require days notice in writing on all cancellations by email, letter, or fax We have offered to settle the account for $which covers the time the account remained active and available for her use As she refused to pay the amount offered a final notice was sent to her before her account was turned over to collections Should she continue to refuse to pay the balance we have no choice but to turn it over to a collection agency at which time she will not only be responsible for the initial $but also all late fees and a collections fee This matter could have been avoided had she contacted us about cancelling or even told us when she paid last year that she was having problems with her email
The customer was sent multiple notices from us regarding the past due balance The customer states she simply ignored the bill to begin with rather than contacting us to cancel the service When a cancellation was received her account was adjusted and an adjusted notice was sent out That notice as well as any further notices were ignored which led to her account being turned over to collections As stated in our terms of service accounts are charged $a month in late fees and $for a collection fee Therefore we will not be issuing any refund for the amount she paid to the collection agency Our terms of service are located at https://sitestar.net/terms-and-conditions/
As she was informed on the phone all cancellations are required in writing days prior to the billing date Our terms of service are accessible from our website at [redacted] There is also a link at the bottom of every page on our website to those terms of service [redacted] Internet required days notice on all cancellations so even if we were to go by their terms she would still owe for an additional month of service I have enclosed a copy of our terms of service as well as a copy of the welcome letter that was sent to [redacted] customers that details our day cancellation policy We would be happy to settle the account for the $and waive all fees rather than turn it over to a collection agency which would result in additional collection fees This is our final settlement offer on this account