All Pro Gutters

Initial Business Response / [redacted] (1000, 10, 2018/01/04) */ In response to the complaintWe were called out to replace rear gutter on the house due to the fact it had all but fallen offThe old gutter had fallen off due to severely rotted fascia from water damageWe called on another contractor to replace the fascia which he did same day of gutter installThe homeowner explained to me she had the same issue repaired in the front of the house the previous year and new sectioned gutter installed that was leaking at every seamWe discussed it and agreed all new gutter would be a good resolutionAfter the install I received email of drip concernsI responded and yes it was days not before I had my guys investigateMy installers verified with me via phone call and photos that everything we installed was in place as it should be per industry standard under all the drip edgeBased on that fact and my knowledge of construction and gravity concluded the water must be getting under the drip edge prior to the gutters to be the only explanation for the water dripping from behind the guttersI am not a professional roofer, nor was there any reason for me to know there were roof issuesWhat we installed was done correctly and double checked to be functioning properlyUnfortunate circumstances make it appear we did something wrong or shady but I stand behind that is not the case Initial Consumer Rebuttal / [redacted] (3000, 13, 2018/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The owner of this business stated that his "guys"verified with him via phone call and photos that everything they installed was in place as it should be and under all the drip edge.Prior to this response,he had never mentioned anything to me about photos to prove the gutters were installed correctly.I would like to see these photos, and would like him to send them to me via e_mailThe owner also stated that based on the report from his workers, and his knowledge of construction and gravity that water must be getting under the drip edge prior to the guttersHe also stated that he is not a professional roofer, nor was there any reason for him to know there were roof issuesThe information about his business that is on the Revdex.com website says, "This business offers gutters, small roofing, and fascia work." Given this information, I would have expected that he could have seen that there was a problem related to the roof prior to installation of the gutters, and would have let me know that before I spent the money on gutters Final Business Response / [redacted] (4000, 18, 2018/01/23) */ ***Document Attached [redacted] These pictures were sent to me from my installer when they went back out to inspect that our install was done correctlyPlease see in the pictures gutter is behind drip edge and leaf protection attached to gutter and resting just below roof edge

Initial Business Response /* (1000, 10, 2018/01/04) */
In response to the complaint. We were called out to replace rear gutter on the house due to the fact it had all but fallen off. The old gutter had fallen off due to severely rotted fascia from water damage. We called on another contractor to...

replace the fascia which he did same day of gutter install. The homeowner explained to me she had the same issue repaired in the front of the house the previous year and new sectioned gutter installed that was leaking at every seam. We discussed it and agreed all new gutter would be a good resolution. After the install I received email of drip concerns. I responded and yes it was 16 days not 14 before I had my guys investigate. My installers verified with me via phone call and photos that everything we installed was in place as it should be per industry standard under all the drip edge. Based on that fact and my knowledge of construction and gravity concluded the water must be getting under the drip edge prior to the gutters to be the only explanation for the water dripping from behind the gutters. I am not a professional roofer, nor was there any reason for me to know there were roof issues. What we installed was done correctly and double checked to be functioning properly. Unfortunate circumstances make it appear we did something wrong or shady but I stand behind that is not the case.
Initial Consumer Rebuttal /* (3000, 13, 2018/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner of this business stated that his "guys"verified with him via phone call and photos that everything they installed was in place as it should be and under all the drip edge.Prior to this response,he had never mentioned anything to me about photos to prove the gutters were installed correctly.I would like to see these photos, and would like him to send them to me via e_mail. The owner also stated that based on the report from his workers, and his knowledge of construction and gravity that water must be getting under the drip edge prior to the gutters. He also stated that he is not a professional roofer, nor was there any reason for him to know there were roof issues. The information about his business that is on the Revdex.com website says, "This business offers gutters, small roofing, and fascia work." Given this information, I would have expected that he could have seen that there was a problem related to the roof prior to installation of the gutters, and would have let me know that before I spent the money on gutters.
Final Business Response /* (4000, 18, 2018/01/23) */
[redacted]Document Attached[redacted]
These pictures were sent to me from my installer when they went back out to inspect that our install was done correctly. Please see in the pictures gutter is behind drip edge and leaf protection attached to gutter and resting just below roof edge.