Initial Business Response / [redacted] (1000, 8, 2015/06/27) */ The client is blowing thins way out of proportion, There was not a crack in the ceiling, but a repair he had madeI asked him specifically if there is any more to be done with repair and he said no, just apply orange peel to entire ceiling and it should be fine, I agreed that it should be fine also, however it did not look perfect in end (it was a patch) but did look just fine, however he is a perfectionist and trying to get extra out of us I walked out on the job when it was approx85% complete, and I was only paid half of amount due ($1200)I have never walked out on a job before, the client kept referring to ceiling, I finally had enough and walked off job for fear of not getting paid balance, the client got more than his money worth, The items that he mentioned that were true (some are not) would have been taken care of by end of completionI refuse to go back because we have gone back and forth on the issue and never get anywhereI have never seen a client like this one and hope to never run into another one like itThere was a major lack in communication and nothing written from both sides to back up As far as court goes, I did not mention itHe threatened to take me to court and I said that is fine with me All Pro takes great pride in our work, this whole scenario is a first by far and I am hoping it is the last I feel bad the client is not satisfied but he is taking it too far Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) What All Pro Plaster actually said about the ceiling was that "repairing" it will make it look worse given there was already a roller painted texture to it and that spraying a coating of orange peel would cover it upThe other option All Pro Plaster offered was to paint a few layers with a thick roller but it had already been painted with more than one coat and that didn't fix it either so I told him to use his professional judgement as he is the one who does this for livingI did however make it very clear that the reason for retexturing the whole ceiling was to get rid of the crack/shadowingThe major issue with the ceiling didn't get fixed and that is the main issue in the living roomI am not trying to get extra work done just trying to get the work we contracted for completed properly He contracted to do work and then didn't communicate it well to his workerFor example in the basement bedroom there was a joint that needed to be fixed and he agree to fix it but everything else was done in the room but thatThey also spilled paint over the floor in the basement bedroomHe was also suppose to texture the living room closet and he didn't do that eitherThere was paint drips on the wallsHe painted over scott tape that had been there from the prior ownerThe list could go on and on but I am just trying to get some sort of resolutionIt's a shame he thinks I am "blowing this out of proportion" He was actually paid 1,in total not the ~1,he statedThis was paid in two checksOne before he started (as he asked) and then second payment that he ask for and was paid within one or two days after requestHe at one point said pay me the rest of the money and we will finish when asked how much more we owed he turned around and said no I am not coming backSo he says one thing and then changes his mindHe would have nothing to worry about in terms of getting paid if he would just finish the work to a satisfactory levelHe has a hard time getting his facts straight which is incredibly frustrating since I have never been taken advantage of like thisSomeone who does contract business should have scope of work in writing and I didn't get this until we asked him to do additional workWhich it said "Living Room repair as needed"I know I learned my lesson in that everything needs to be in writing When I sent Daryn an email he didn't even respondSo I had to use one of the only pawns I had which was to suggesting taking him to small claims court since he was one not even responding and two after he responded he was not going to do anything moreI asked him to at least come take a look at my issues and he refusedBasically my hands were tiedI have tried Angies list disputes but he refuses to work thru thatSo I submitted a Revdex.com claim and now I am in the process of getting bids to fix his work and if the cost is significant my only options is take him to small claims unless he is willing to work something outI am trying to work this out but he refuses but I am still open to working it out Final Business Response / [redacted] (4000, 12, 2015/07/02) */ I have pleaded my case with the living room ceiling, paint did get spilled on floor, but it is concrete and will be covered up by carpet or tile etcAs far as basement crack goes , I am not sure what he is talking aboutI am not sure why the closet had to be textured, there was nothing to hide and was not discussedI am pretty sure the paint drips were from water damage, possibly ice dams or condensation due to improper ventilationIts possible scotch tape got painted over but probably had been painted over several times before usI find it hard the list can go on and on, read all of our Angie's list reviews and you will see that All Pro is not that kind of contractorThe check for $was for the paint cost to the penny that he reimbursed me withI have told him that there is no way I can please him due to his perfectionism We have never taken advantage of anybody, and he did get more than his money worth otherwise I would not have walked outHe is correct, this is one of the few jobs that we have done without an actual quote sheet written up with details, I learned my lesson not to have that mistake happen againI have pleaded my case with Angie's list by the way, same as I have done with Revdex.comAs I have mentioned before, this is a case that has gone bad and I am not proud to be a part of itI am not proud that we have dissatisfied customer but it is hard to keep every single client completely happyI will not go back to this property for many reasons as I am sure you can gather why This case is closed on my end
Initial Business Response / [redacted] (1000, 8, 2015/06/27) */ The client is blowing thins way out of proportion, There was not a crack in the ceiling, but a repair he had madeI asked him specifically if there is any more to be done with repair and he said no, just apply orange peel to entire ceiling and it should be fine, I agreed that it should be fine also, however it did not look perfect in end (it was a patch) but did look just fine, however he is a perfectionist and trying to get extra out of us I walked out on the job when it was approx85% complete, and I was only paid half of amount due ($1200)I have never walked out on a job before, the client kept referring to ceiling, I finally had enough and walked off job for fear of not getting paid balance, the client got more than his money worth, The items that he mentioned that were true (some are not) would have been taken care of by end of completionI refuse to go back because we have gone back and forth on the issue and never get anywhereI have never seen a client like this one and hope to never run into another one like itThere was a major lack in communication and nothing written from both sides to back up As far as court goes, I did not mention itHe threatened to take me to court and I said that is fine with me All Pro takes great pride in our work, this whole scenario is a first by far and I am hoping it is the last I feel bad the client is not satisfied but he is taking it too far Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) What All Pro Plaster actually said about the ceiling was that "repairing" it will make it look worse given there was already a roller painted texture to it and that spraying a coating of orange peel would cover it upThe other option All Pro Plaster offered was to paint a few layers with a thick roller but it had already been painted with more than one coat and that didn't fix it either so I told him to use his professional judgement as he is the one who does this for livingI did however make it very clear that the reason for retexturing the whole ceiling was to get rid of the crack/shadowingThe major issue with the ceiling didn't get fixed and that is the main issue in the living roomI am not trying to get extra work done just trying to get the work we contracted for completed properly He contracted to do work and then didn't communicate it well to his workerFor example in the basement bedroom there was a joint that needed to be fixed and he agree to fix it but everything else was done in the room but thatThey also spilled paint over the floor in the basement bedroomHe was also suppose to texture the living room closet and he didn't do that eitherThere was paint drips on the wallsHe painted over scott tape that had been there from the prior ownerThe list could go on and on but I am just trying to get some sort of resolutionIt's a shame he thinks I am "blowing this out of proportion" He was actually paid 1,in total not the ~1,he statedThis was paid in two checksOne before he started (as he asked) and then second payment that he ask for and was paid within one or two days after requestHe at one point said pay me the rest of the money and we will finish when asked how much more we owed he turned around and said no I am not coming backSo he says one thing and then changes his mindHe would have nothing to worry about in terms of getting paid if he would just finish the work to a satisfactory levelHe has a hard time getting his facts straight which is incredibly frustrating since I have never been taken advantage of like thisSomeone who does contract business should have scope of work in writing and I didn't get this until we asked him to do additional workWhich it said "Living Room repair as needed"I know I learned my lesson in that everything needs to be in writing When I sent Daryn an email he didn't even respondSo I had to use one of the only pawns I had which was to suggesting taking him to small claims court since he was one not even responding and two after he responded he was not going to do anything moreI asked him to at least come take a look at my issues and he refusedBasically my hands were tiedI have tried Angies list disputes but he refuses to work thru thatSo I submitted a Revdex.com claim and now I am in the process of getting bids to fix his work and if the cost is significant my only options is take him to small claims unless he is willing to work something outI am trying to work this out but he refuses but I am still open to working it out Final Business Response / [redacted] (4000, 12, 2015/07/02) */ I have pleaded my case with the living room ceiling, paint did get spilled on floor, but it is concrete and will be covered up by carpet or tile etcAs far as basement crack goes , I am not sure what he is talking aboutI am not sure why the closet had to be textured, there was nothing to hide and was not discussedI am pretty sure the paint drips were from water damage, possibly ice dams or condensation due to improper ventilationIts possible scotch tape got painted over but probably had been painted over several times before usI find it hard the list can go on and on, read all of our Angie's list reviews and you will see that All Pro is not that kind of contractorThe check for $was for the paint cost to the penny that he reimbursed me withI have told him that there is no way I can please him due to his perfectionism We have never taken advantage of anybody, and he did get more than his money worth otherwise I would not have walked outHe is correct, this is one of the few jobs that we have done without an actual quote sheet written up with details, I learned my lesson not to have that mistake happen againI have pleaded my case with Angie's list by the way, same as I have done with Revdex.comAs I have mentioned before, this is a case that has gone bad and I am not proud to be a part of itI am not proud that we have dissatisfied customer but it is hard to keep every single client completely happyI will not go back to this property for many reasons as I am sure you can gather why This case is closed on my end