All Pro Plumbing

[redacted] has many misunderstands and a lot left out of her complaintI choose the word misunderstanding with respect, when I personally know she understood everything very well and was gratefulI'll start at the beginning, her warranty that she purchased at the time of sale from salem's car shop covers up to $1,in repairsHer vehicle broke down out of state as she statedI paid to have the vehicle brought to my facility which was very costlyI then installed new timing chains and tensioners in the vehicle as well as service the heads with all new gaskets as wellunfortunately the motor had done further damage that couldn't been seen until those repairs had been doneI explained to the customer that I was just going to buy another motor and but the new parts from this motor on it to make sure the problem never came back againthis would be time consuming and cost substantially more than her warranty would coverI assured her I would not only pay for tow bill, pay for all the new parts, pay for the motor, pay for all the labor, but I would also waive her car payment due to the inconveniencethis repair took awhile as anticipated due to waiting on motor, installing new parts, and installing the motorshe explained she would like another car payment waived due to the time involvedI said okayshe was never under the impression I would pay her car payment and never would Iwhen she picked her vehicle up she was ecstatic and said it ran like a brand new vehiclemy job was done, it is unfortunate that some repairs are not quick, especially when motor has to be removed and all new timing parts installedsalem's car shop has not only exceeded its contractual obligations, it exceeded all legal obligations, and by far exceeded all dealer standards and code of ethicsI spent almost two thousand dollars of my own money to bend over backwards for her and put her car payments on end of loan as agreedI can assure you she understood this very well until her recent circumstances (not involving vehicle) has giving her motivation to see if she can force me to give even moremy answer is no and will remain so, my dealership has already done more than any other dealership in valley would've done and we will always surpass the dealer standardit's unfortunate that in this case it just isn't enoughthank you for your assistance in finding a resolution but there's just nothing else I can offer as I've already surpassed all expectationsI can't help vehicles break but we pride ourselves in doing all we can as long as it's sensible as we've done here

Initial Business Response / [redacted] (1000, 8, 2017/04/20) */

On time, called prior to arrivalFriendly and polite staffReasonable pricingWould highly recommend

Initial Business Response /* (1000, 8, 2017/04/20) */

[redacted] has many misunderstands and a lot left out of her complaint. I choose the word misunderstanding with respect, when I personally know she understood everything very well and was grateful. I'll start at the beginning, her warranty that she purchased at the time of sale from salem's...

car shop covers up to $1,000 in repairs. Her vehicle broke down out of state as she stated. I paid to have the vehicle brought to my facility which was very costly. I then installed new timing chains and tensioners in the vehicle as well as service the heads with all new gaskets as well. unfortunately the motor had done further damage that couldn't been seen until those repairs had been done. I explained to the customer that I was just going to buy another motor and but the new parts from this motor on it to make sure the problem never came back again. this would be time consuming and cost substantially more than her warranty would cover. I assured her I would not only pay for tow bill, pay for all the new parts, pay for the motor, pay for all the labor, but I would also waive her car payment due to the inconvenience. this repair took awhile as anticipated due to waiting on motor, installing new parts, and installing the motor. she explained she would like another car payment waived due to the time involved. I said okay. she was never under the impression I would pay her car payment and never would I. when she picked her vehicle up she was ecstatic and said it ran like a brand new vehicle. my job was done, it is unfortunate that some repairs are not quick, especially when motor has to be removed and all new timing parts installed. salem's car shop has not only exceeded its contractual obligations, it exceeded all legal obligations, and by far exceeded all dealer standards and code of ethics. I spent almost two thousand dollars of my own money to bend over backwards for her and put her car payments on end of loan as agreed. I can assure you she understood this very well until her recent circumstances (not involving vehicle) has giving her motivation to see if she can force me to give even more. my answer is no and will remain so, my dealership has already done more than any other dealership in valley would've done and we will always surpass the dealer standard. it's unfortunate that in this case it just isn't enough. thank you for your assistance in finding a resolution but there's just nothing else I can offer as I've already surpassed all expectations. I can't help vehicles break but we pride ourselves in doing all we can as long as it's sensible as we've done here.