All Pro Towing & Recovery, LLC

Initial Business Response / [redacted] (1000, 5, 2016/07/28) */ Our company is contracted to enforce the rules of the property owners and managementIf we did not tow vehicles that violated property rules, we wouldn't be holding up our end of the contractThe rules are those of the companies we hold contract withWe are accountable for our practices, and use a mix of photo, video, audio, GPS, written and electronic means to keep our employees accountable as well The red Silverado in question was parked taking up two spaces, no lieThe pictures are dark, as it is dark at 11:PM when the vehicle was discovered, but clearly show the violation of the property's rulesThe pictures also clearly show the tow truck was not hooked up while the pictures were being takenThese pictures were shown to the couple picking the vehicle up The vehicle was towed as a relocation with dollies at the rate of [redacted] A standard relocation tow would have been [redacted] Because [redacted] misquoted the price by an honest mistake, our manager [redacted] reduced the price to make things right [redacted] collected [redacted] cash(cash only by policy) at the Dyer storage lot, which was accounted forAll Pro Towing operates wireless and paperlessReceipts are available immediately as an SMS text, or by emailIf a receipt is needed, it can be provided alwaysOn scene or after the fact, please reach out if one was not requested priorThere is no reason to deny any paying customer a receipt, no matter the nature of the service We did not need to verify the ownership of the vehicle towedWhen the owner of the vehicle gave you their keys, they gave you the right to use itYou had the keys to drive the vehicle away To address questions: If the car was parked illegally why wasn't it towed in the daytime?(it was in the same spot for hours) We are contracted to patrol after hoursWhile property management can ask us to the property at any hour, they did not request us out during that day Why would you hook the truck up then take pictures?(Did this driver move this vehicle to justify towing) [redacted] had no answers his only response was that Al pro towing is under contract to tow vehicles and I should talk to them The pictures show that this was not the case***'s response was correct as an answer to further questions about the property's rules In closing: Because the vehicle was in violation of the property rules, it was towed safely, legally, and according to rules of the property it was parked on, and in accordance to state and local lawsThe only "lie" was [redacted] 's inaccurate price, assuming a standard tow, not with dolliesPhotographs support our driver's discovery and clearly show the truck was not hooked to the tow truck as reported in this complaintAt this time, we are not offering a refund of the discounted payment made to pick up the vehicle If you have not requested one before now, a receipt can always be provided to you for transaction [redacted] Just call us at (XXX) XXX-XXXX

Initial Business Response /* (1000, 5, 2016/07/28) */
Our company is contracted to enforce the rules of the property owners and managementIf we did not tow vehicles that violated property rules, we wouldn't be holding up our end of the contractThe rules are those of the companies we hold
contract withWe are accountable for our practices, and use a mix of photo, video, audio, GPS, written and electronic means to keep our employees accountable as well
The red Silverado in question was parked taking up two spaces, no lieThe pictures are dark, as it is dark at 11:PM when the vehicle was discovered, but clearly show the violation of the property's rulesThe pictures also clearly show the tow truck was not hooked up while the pictures were being takenThese pictures were shown to the couple picking the vehicle up
The vehicle was towed as a relocation with dollies at the rate of [redacted] A standard relocation tow would have been [redacted] Because [redacted] misquoted the price by an honest mistake, our manager [redacted] reduced the price to make things right
[redacted] collected [redacted] cash(cash only by policy) at the Dyer storage lot, which was accounted forAll Pro Towing operates wireless and paperlessReceipts are available immediately as an SMS text, or by emailIf a receipt is needed, it can be provided alwaysOn scene or after the fact, please reach out if one was not requested priorThere is no reason to deny any paying customer a receipt, no matter the nature of the service
We did not need to verify the ownership of the vehicle towedWhen the owner of the vehicle gave you their keys, they gave you the right to use itYou had the keys to drive the vehicle away
To address questions:
If the car was parked illegally why wasn't it towed in the daytime?(it was in the same spot for hours)
We are contracted to patrol after hoursWhile property management can ask us to the property at any hour, they did not request us out during that day
Why would you hook the truck up then take pictures?(Did this driver move this vehicle to justify towing)[redacted] had no answers his only response was that Al pro towing is under contract to tow vehicles and I should talk to them
The pictures show that this was not the case[redacted]'s response was correct as an answer to further questions about the property's rules
In closing:
Because the vehicle was in violation of the property rules, it was towed safely, legally, and according to rules of the property it was parked on, and in accordance to state and local lawsThe only "lie" was [redacted]'s inaccurate price, assuming a standard tow, not with dolliesPhotographs support our driver's discovery and clearly show the truck was not hooked to the tow truck as reported in this complaintAt this time, we are not offering a refund of the discounted payment made to pick up the vehicle
If you have not requested one before now, a receipt can always be provided to you for transaction [redacted] Just call us at (XXX) XXX-XXXX

Initial Business Response /* (1000, 5, 2016/07/28) */
Our company is contracted to enforce the rules of the property owners and management. If we did not tow vehicles that violated property rules, we wouldn't be holding up our end of the contract. The rules are those of the companies we hold...

contract with. We are accountable for our practices, and use a mix of photo, video, audio, GPS, written and electronic means to keep our employees accountable as well.
The red Silverado in question was parked taking up two spaces, no lie. The pictures are dark, as it is dark at 11:42 PM when the vehicle was discovered, but clearly show the violation of the property's rules. The pictures also clearly show the tow truck was not hooked up while the pictures were being taken. These pictures were shown to the couple picking the vehicle up.
The vehicle was towed as a relocation with dollies at the rate of [redacted] A standard relocation tow would have been [redacted] Because [redacted] misquoted the price by an honest mistake, our manager [redacted] reduced the price to make things right.
[redacted] collected [redacted] cash(cash only by policy) at the Dyer storage lot, which was accounted for. All Pro Towing operates wireless and paperless. Receipts are available immediately as an SMS text, or by email. If a receipt is needed, it can be provided always. On scene or after the fact, please reach out if one was not requested prior. There is no reason to deny any paying customer a receipt, no matter the nature of the service.
We did not need to verify the ownership of the vehicle towed. When the owner of the vehicle gave you their keys, they gave you the right to use it. You had the keys to drive the vehicle away.
To address questions:
If the car was parked illegally why wasn't it towed in the daytime?(it was in the same spot for hours).
We are contracted to patrol after hours. While property management can ask us to the property at any hour, they did not request us out during that day.
Why would you hook the truck up then take pictures?(Did this driver move this vehicle to justify towing)[redacted] had no answers his only response was that Al pro towing is under contract to tow vehicles and I should talk to them.
The pictures show that this was not the case. [redacted]'s response was correct as an answer to further questions about the property's rules.
In closing:
Because the vehicle was in violation of the property rules, it was towed safely, legally, and according to rules of the property it was parked on, and in accordance to state and local laws. The only "lie" was [redacted]'s inaccurate price, assuming a standard tow, not with dollies. Photographs support our driver's discovery and clearly show the truck was not hooked to the tow truck as reported in this complaint. At this time, we are not offering a refund of the discounted payment made to pick up the vehicle.
If you have not requested one before now, a receipt can always be provided to you for transaction [redacted] Just call us at (XXX) XXX-XXXX.