All Pro West Truck and Trailer Accessories, Incorporated

Review: 1. An enclosed cargo trailer that the salesperson was pitching was advertised on their website for every model with 3/8" plywood walls.

2. As the salesperson was pitching this brand of cargo trailer, he stated that the warranty was 3 years for the trailer and 5 years for the axles. (the comparison trailer warr was 2 yrs or 1 yr)

3. We decided to go with this brand - Cargo Pro - somewhat heavily because of the warranty and the 3/8" walls.

4. When we went 330 round trip to pick up the trailer, we found that every model of this brand had luan walls and now we're finding out that the warranty is 1 year.

5. We are having difficulty in getting the paperwork for the warranty so we can get it registered. The cutoff period might be a short as 10 days to get it registered and we have not yet received anything at the time of delivery or since

We had been discussing several brands with this salesperson and he always was pushing the Cargo Pro. It is a more expensive brand. We now don't know if Cargo Pro Llc is continuing in business or what the other issues are with the trailer we purchased.Desired Settlement: We would like a refund check for the adjustment of the 3/8" plywood vs luan walls and would like the 3 year warranty supported by Trailersuperstore in writing and honored locally and/or a refund check negotiated for the value of the diifference in warranty period time. Also we would like a written warranty on the axles stating the 5 year period as the salesperson was selling

Business

Response:

Re: Claim # [redacted]