It is very unfortunate that we were not able to have the customer walk away happy – as that is our goalThis is evidenced by the fact that we have not had a single complaint in several years – covering tens of thousands of ordersWe are very proud of the fact that we go above and beyond for every customerWe tried our best to accommodate this customers concerns and we are very disappointed that we fell shortThe attached email string shows that the customers initial frustration started when she called in just moments before the office was closing down for our annual Holiday party and was not scheduled to open again at full capacity until January 3rdThe email string also includes one from Shelby which provides her supervisors Name and email address which the customer had requestedShelby was able to send the customer the artwork she signed off on – the approved proof was the exact same size as what she received as a final productShelby went on to indicate that she wanted to work with her to make her happy but as you can see from the emails the customer was insisting on a full refund and nothing short of thatAfter Shelby attempted to better understand what we did wrong and was unable to get any clear answers she decided the only way to make her happy was to pick up the items and issue a full refund which was done on 1/10/
We just left a voice mail and sent an email to the customer with the same informationWe had a new employee working on 4/when this order was intially processed and we do not see any documentation that this product was shipped on 4/as it should have beenTherefore, we will be shipping out the product today 4/to arrive on Monday 4/and we will also issue a full credit back to the customer for the inconvenience that our error causedA credit of $will be issued to her credit card todayPlease contact me if you have any questions [redacted]
Good Morning, This case has been resolved A refund has been received Thank you, [redacted]
It is very unfortunate that we were not able to have the customer walk away happy – as that is our goalThis is evidenced by the fact that we have not had a single complaint in several years – covering tens of thousands of ordersWe are very proud of the fact that we go above and beyond for every customerWe tried our best to accommodate this customers concerns and we are very disappointed that we fell shortThe attached email string shows that the customers initial frustration started when she called in just moments before the office was closing down for our annual Holiday party and was not scheduled to open again at full capacity until January 3rdThe email string also includes one from Shelby which provides her supervisors Name and email address which the customer had requestedShelby was able to send the customer the artwork she signed off on – the approved proof was the exact same size as what she received as a final productShelby went on to indicate that she wanted to work with her to make her happy but as you can see from the emails the customer was insisting on a full refund and nothing short of thatAfter Shelby attempted to better understand what we did wrong and was unable to get any clear answers she decided the only way to make her happy was to pick up the items and issue a full refund which was done on 1/10/
We just left a voice mail and sent an email to the customer with the same informationWe had a new employee working on 4/when this order was intially processed and we do not see any documentation that this product was shipped on 4/as it should have beenTherefore, we will be shipping out the product today 4/to arrive on Monday 4/and we will also issue a full credit back to the customer for the inconvenience that our error causedA credit of $will be issued to her credit card todayPlease contact me if you have any questions [redacted]