All Ray's & Family Vacuum

The sewing machine was shown to the customer at the storeWe told her then that it did not have a owners manual and that it was a close out which is why the customer got $off on the machineWe returned the money to customer even though it is not our legal responsibility since she was so upsetWe did charge a 20% restocking fee since the mechanic will have to go through the machine again which is a $service and we didn't have the machine for a week to sell it to another consumerThe 20% restocking fee was only $Her husband was very appreciate and thanked us for taking care of them

The sewing machine was shown to the customer at the storeWe told her then that it did not have a owners manual and that it was a close out which is why the customer got $off on the machineWe returned the money to customer even though it is not our legal responsibility since she was so
upsetWe did charge a 20% restocking fee since the mechanic will have to go through the machine again which is a $service and we didn't have the machine for a week to sell it to another consumerThe 20% restocking fee was only $Her husband was very appreciate and thanked us for taking care of them

Initial Business Response /* (1000, 9, 2015/07/01) */
Told customer that it was a trade in and that we had not looked over it yetWe sell this same machine for $250-$when they have been rebuiltIt never did get a bag in it because it was sold As Is and we hadn't gone through it, Customer
knew this, this is why they got a dealWe fixed both problems immediately when brought inFather is still helping with running store, even though I"m technically the owner, we rarely get that machine in used so wanted to make sure price was okIt was the cheapest we've ever sold oneWe do not give refunds on used machines, especially ones sold at a severe discount because we could have missed many opportunities to sell that same machine to another customerAlso we don't know whats been picked up in it after it has gone outThis was an unfortunate situation, however it is usually when we give deals that problems arise, we will reconsider not selling machines that have not been completely rebuilt
Initial Consumer Rebuttal /* (3000, 18, 2015/07/21) */
One other thing about this reply from Ray's Vacuum, they never addressed why when I took the new vacuum that didn't work, why was the vacuum that I had taken in to them to see if it could be fixed, why was this vacuum then placed on the showroom floor where other vacuums were being soldI guess its just luck that I seen it their and took it with me so that another customer wouldn't buy another vacuum that didn't workThis company is really somethingNow I see why this company has been doing business for so many years
Final Business Response /* (4000, 30, 2015/09/09) */
From: *** ***
Sent: Wednesday, September 09, XXXX X:XX PM
To: *** ***
Subject: Vacuum
To Whom It May Concern,
The Royal vacuum I sold was a machine that was used and had not been rebuilt yetThe customer was informed of this and wanted it anywayHis machines motor was out and he needed a replacementThis machine was the same modelHe asked if I was willing to warranty and I told him it was as is because we hadn't checked through it yetHe asked for a warranty so I wrote a limited warranty out for him for anything that was a disaster like another motorHe took it home and was complaining about the machine's head popping up all the timeWe vacuumed for minutes without this happeningAfter more times and us checking it over and over again we put in a new partWe could never get the machine to do this thing he was talking about and even vacuumed in front of himAfter all of this I wanted to help him out anyway so I went and bought another one that was about years newer to replace it so that we wouldn't have to deal with it anymoreHe told me he will only take money backThat was not how our as is agreement worksEven if he thinks he has a full warranty we still filled all of our obligations and the machine works greatHe has another machine at home and just has buyers remorse
Thanks,
*** ***
All Ray's Vacuum