Initial Business Response /* (1000, 5, 2015/06/16) */
Revdex.com had phone conversation with business owner.
The consumer did not purchase an extended warranty. He is out of the warranty period. The business has attempted to assist the consumer by going out 5 or 6 times to do repairs. The business...
does not believe that there is anything else the business can do that will satisfy the consumer at this time.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After the first hard rain last year after the job was done, the house leaked and the garage leaked. I contacted the owners brother in law because the owner told me it was not his problem. the roofer did come out and repair the garage leak and tried to fix the ceiling. well the house leaked again. it was close to winter so we agreed to wait till the weather warmed. I then contacted the owner again in february this year because I had lost the roofers number and he again told me it was not his problem. the roofer came out to inspect the problem and months later to try to repair the leak. he redid around the chimney but then the leak was also in the middle of the roof. the owner and whom I signed a contract with has never mention an extended warrantee and has done all he can to stay away from this problem. the problem existed right after the job was done and still exist. if it wasnt for the roofer himself or the brother in law none of this would have been fixed and he the owner has never been out here or contacted me to see if the problem was corrected or to check anything out. it was his brother in law that helped or I would be in a real mess and more damage would have been done inside my house
Initial Business Response /* (1000, 5, 2015/06/16) */
Revdex.com had phone conversation with business owner.
The consumer did not purchase an extended warranty. He is out of the warranty period. The business has attempted to assist the consumer by going out 5 or 6 times to do repairs. The business...
does not believe that there is anything else the business can do that will satisfy the consumer at this time.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After the first hard rain last year after the job was done, the house leaked and the garage leaked. I contacted the owners brother in law because the owner told me it was not his problem. the roofer did come out and repair the garage leak and tried to fix the ceiling. well the house leaked again. it was close to winter so we agreed to wait till the weather warmed. I then contacted the owner again in february this year because I had lost the roofers number and he again told me it was not his problem. the roofer came out to inspect the problem and months later to try to repair the leak. he redid around the chimney but then the leak was also in the middle of the roof. the owner and whom I signed a contract with has never mention an extended warrantee and has done all he can to stay away from this problem. the problem existed right after the job was done and still exist. if it wasnt for the roofer himself or the brother in law none of this would have been fixed and he the owner has never been out here or contacted me to see if the problem was corrected or to check anything out. it was his brother in law that helped or I would be in a real mess and more damage would have been done inside my house