All Right Auto Sales

Thank you for taking the time to inform us or our customer’s complaintThis TOYOTA RAV VIN # [redacted] was sold on 11/11/2015.The vehicle’s owner Ms [redacted] came in to our dealer on 12/23/where she told Shannon that she’s been to [redacted] where they recommended having the brakes replacedThe vehicle was sold AS IS with no warranty of any kind (all documents included)It was agreed at the time of sale that the vehicle was sold AS IS with no warranty and that any problem or failure that may occur after the time of sale that it would be 100% customer’s responsibilityBrake pads are wearable items, brake calipers are hydraulic units which house the pads and can lock up or seize due to age causing rapid wear on the brake pads at anytimeEven though all cars are sold AS IS we very often try to help our customers as much as possible to keep a customer happy, however, in this situation Ms [redacted] emailed us the next day calling our employee a liar then she went online wrote a very deceitful review where she unprofessionally called Shannon a liar and called our young sales lady a bimboWe strongly believe that we sold Ms [redacted] a very good and reliable vehicle as she was very happy with our serviceWe don’t deserve this kind of treatment from herWe believe that we are absolutely not responsible for the cost of any repairs especially days after the saleI would like to use this to inform Ms [redacted] that to the best of my knowledge defamation of character is illegal in the state of [redacted] Our employees are decent hard working people and none of them is here to mislead or rip-off anybody instead they’re here to make an honest living.Sincerely,Joe A***

Complaint: [redacted] I am rejecting this response because: I happened to bedriving with my year old and year old son’s that day the Dodge dart clutch wentoutLosing control of the vehicle in plain traffic is something I have neverexperienceWhat I find very interesting, that day I test drove the dart I feltthe clutch looseI brought it salesman Chris H [redacted] attention and he told me Iwas crazy and to relaxI have driven standard vehicles in my lifetime and motorcycles.For MrA [redacted] stating that he might sue me for the clutch, I find it veryinsulting and un-processionalI’m just gladto be alive along with my kids after that incident with the dartI also liketo state that MrA [redacted] didn’t even ask if I was okay or my kids or how muchmoney it cost me to towed his vehicle to his dealershipMrA [redacted] states he takescares of his customers but I find it a lie If my kids would got kill or injured MrA***would be facing a lawsuit By WashingtonLaw the Dart was sold with an implied warranty of merchantability that it wouldbe fit for driving, free of defects and would be safe, it was none of the aboveand MrA [redacted] agreed to take it backI find A***’s threat of a lawsuit forrepairs to the Dart ludicrous and insulting given A***’s History ofmisrepresenting the vehicles he sells As the Honda CRZgoes I got lie about the rear seats by H***Before signing the paperwork Itold H [redacted] that I wasn’t going to sign anything if he didn’t get me any seats.H [redacted] stated to me not to worry and that he was going to make it rightI believedhim like a fool and the following day H [redacted] cleaned his hands by saying, “SorryI can’t do anything about it, you have to wait for your first payment then youcan trade in the car.” And that’s how all right auto sales got my business After being lied to, I took the Honda toanother dealership in Renton Wa where I was told the car had inconsistencymilesAgain, I was forced to stay with all right auto sales I feellike this dealership is taking advantage of me due to being a Mexican Nationalwith limited English and felt that I would be unable to bring the issue to theright authoritiesSincerely, [redacted]

As noted on the previously provided purchase order that the price was negotiated AS IS and the pricewas reduced $not because of the Jeep needing minor repairs as Mr*** claimsAlldocuments related to the purchase of the Jeep clearly stated that the vehicle was used and being soldAS IS and that the customer assumes 100% responsibility for all faults that the vehicle has at the time ofpurchase or in the futureIt is absolutely not possible for us to sell a vehicle (at a loss) for $andbe responsible for the repair costsThese repairs could have been paid for by a warranty company hadhe purchased an extended warranty as was offered to Mr*** at time of sale but he declined it inwriting

BETIER BUSINESS BUREAU
Customer: *** ***
Dear Sir or Madam, Thank you for notifying us of the complaint from our former customer: Mr*** came to us on 6/9/to purchase a beautiful Honda CRZ door coupeHe checked it out; test drove it, liked it then bought it and he
signed all the required legal documents to purchase itTwo days later he changed his mind claiming it only had seatsHe had already known before he purchased it that it was the CRZ (door coupe with seats only) as that is how these sporty cars were made with two seats onlyWe informed him that the sale was final and that state law does not provide for a "cooling off period" (copy #l included)The miles on the CRZ at the time of sale were 61,miles contrary to his claim and that is also according to the vehicle report "AutoCheck" (Copy#included pages: see pages 3&5) and also according to the odometer statement (copy #included)On August 7th, Mr*** came in wanting to trade in the CRZ asking for a full price of his CRZ or asking us to pay off his loan in fullAs known in the used car business dealers buy cars wholesale price and sell them at retail price yet to make him feel that he was treated very well, we offered to give him a full price for his trade and pay off his full loanWe later paid off his loan to *** *** *** *** $15,with check #***(Copy #included)That day he decided to buy a Dodge Dart with only 13,miles on it (copy #included) which is almost like a brand new carThe Dart had a manual transmission so he was asked if he could drive a stick shift vehicle and he said yesHe test drove the Dart and decided that it was the one he wantedAgain all proper documents were signed and the vehicle was delivered to himThe next day he came back saying that the clutch was not good and that it smelled bad so I took him for a drive in his Dart around the area for about miles only to find out that the clutch was ok but the problem was the driver not the clutchI explained that to him and said that it's for people who don't drive or haven't driven a car with a clutch for a while to abuse the
clutch to the point where it smells badHe then left knowing that he needs to take it easy letting up off the clutchOn August 10, he had the Dart towed back to us with a badly burnt clutchI went out to the car and found that the clutch had been burnt badly and the smell was extremely badI looked at the miles on the odometer and found out that he had driven the car about miles during the last 2- daysThe fact that the clutch was worse and smelled bad was due to the driver riding the clutch pedal while driving which may have been done intentionally to damage the clutch and, therefore, be able to return the car to the dealerWhen he showed up later on that day I explain to him that there would be no return on this car especially after he burnt the clutch to the point where the car would not move anymore but he insisted for a long time and wouldn't leave unless we replace the car for himTo make a customer happy even at my own cost ($to replace the clutch) I instructed my manager to find Mr*** the car he wants for the third timeA sales man walked him the car lot again showed him almost every car and told him to choose any of the cars on the lotMr*** chose a Toyota Camry LE with only 78,miles the car was in a great condition so after driving it he decided to buy it (again no one forced him on what to choose)For the third time he signed all papers and leftTwo days later (on 8/12/15) he called again saying that he did not like the car and that the car shakes a little while on the freewayLater that day he came in and dropped off the car for us to take to the shop and fix itWe made it clear that any repair cost (according to all legal documents he signed) (Copy #of pages included} would be his responsibility and not ours but we'll try to get him any discount to help him outWe took the car to *** *** *** in Renton where they drove the car and determined that there was nothing wrong with the car except the fact that it can use a wheel balance that would cost $per wheel and possibly machine the front brake rotors to get rid of minor warping (cost $50)We needed the customer's permission to do that, but Mr*** decided not to fix it and even told the shop that he had nothing to do with the car and that the dealer would need to come and pick up the carWe tried contacting him several times and he insisted that he doesn't want to have it fixed or pay for it or even go to pick it upMy finance manager and I both spoke to Mr*** on the phone and we advised him that the bank had already funded us and that the Camry was already in his name so if he were to let the bank repo the car then that would hurt his good credit and that was not a good thing to do to his credit over some minor repairsThe advice was professional, kind, sincere and there was never any kind of threat to him at anytime, because the bank had already funded us for the Camry loanWe truly felt that it takes years for someone to build a good credit report so he should not damage his credit over a simple repair or just because he changed his mindFew days later, the shop decided to impound the car so they called him and he must have taken our advice into consideration, therefore, he went to the shop and picked up the car
As far as we are concerned we strongly believe that everytime we had sold Mr*** a car we had done that very ethically and professionally and there was never a problem with any of the cars as they were all newer cars with low or reasonable mileage but the problem was that Mr*** would drive the car for few days and then change his mindWe also believe that no other dealer would have done what we did three times; therefore, we are not willing to work with Mr*** on anything at all from here onIn fact, *** *** *** in Auburn is currently replacing the clutch for us for $once we get the clutch replaced we may be filing a suit against Mr*** for compensation of the cost of the clutch as we strongly believe that a new car like the Dart with only under miles should never have to have the clutch replaced and we know when we sold him the car the clutch was fine the day he bought it and the day after when he came back complainingWe are able to provide odometer statements showing that Mr*** did indeed drive the car for over miles in 2-daysMy commitment as a business owner is that I will never do to anyone what I will not accept for myselfWe are only human and just like everyone else we are not perfect but we welcome all customer comments and complaints as we see them as a way to learn how to do a better job for our customers in the futureWe appreciate you for taking the time regarding this matterAll supportive copies are numbered and are includedSincerely,

Complaint: ***I am rejecting this response because: First, the Jeeps asking price was 30% over KBB or Nada valueThis is the reason I negotiated the price downThe value of the Jeep was just over $for a vehicle in good to excellent condition with no flaws or need for mechanical work according to those sources and clearly in noway did the extreme price placed on the Jeep by the dealer indicate actual value of the truck
Second, The reason I negotiated the price down below was due to the interior and exterior "average condition" and inoperative CD player and front electric seat back did not moveyes, I expected minor fixesThese were not minor, but major mechanical
Third: I repeatedly asked about the condition and what had been done to ensure the running condition was stableI was told the Certified Mechanic on staff had completely gone through the vehicleI was assured by the salesman, Sales Manager and the Certified mechanic the vehicle was in perfect order and they had corrected any issuesI even met the owner just before taking possession and he told me Not to worry, we work with our customers if anything unexpected happens and used the prior sale of this vehicle as evidence that they doI am sure that is just another sales pitch to get vehicles off the lot
The water pump was obviously leaking and not fixedThe heater was not operational (even though I was told it was in the heat), and it was indeed not workingThe vehicle ran for minutesJust long enough for the water to drain out
I am open to discussing a fair resolution, but will not accept current resolution offer of nothing.Sincerely,*** ***

The note is written by the owner please read.  I also have 3 other documents to show.  Thanks so much.
 
Dear Sir or Madam,
I would like to start by saying that I am (Joe A) the owner of the dealer state that I never heard from this customer [redacted] neither have I ever...

seen her or spoke with her in person or over the phone.  I think that she may have been mistaking me with my former manager who was let go on 05/28/2015.
The customer stated in her letter that two weeks later is when the car started overheating.  At our dealer and most dealers, vehicles don't get driven for two weeks to find out if they're good or not.  Usually a safety and mechanical inspection will determine if the vehicle has any mechanical issues that need to be addressed prior to offering it for sale and we have hundreds of records for repairing vehicles before offering them for sale.  I personally don't know anyone who is able to predict the future and know what's going to happen two weeks from today.  The customer clearly understood at the time of the purchase that they were buying a used car (in this case a 16 year old car) but this one only had 87,777 miles which is very low for a 1999 car and it looked very clean and well maintained.
The enclosed copies of receipts, documents, and disclosures clearly confirm that the vehicle was sold AS IS with no warranty of any kind and clearly state that the buyer understood that any needed future repairs will be the buyer's responsibility and none should be the dealer's responsibility.  The customer understood that the dealer has no knowledge of the prior use of the vehicle and therefore cannon guaranty anything.  The customer signed a refusal form stating that they refused to purchase a service contract or a mechanical warranty that would pay for future costs of repairs.
At my dealership I certainly try my best to buy good cars for my inventory as I was an ASE certified mechanic for 17 years.  I can guarantee you that when I buy a car that has issues, I either fix it or auction it off as I will not under any circumstances knowingly sell a bad car to anyone of my customers my reputation is very important to me and my record speaks for me.
I am very sorry that the vehicle had some overheating problems two weeks after it was purchased, however, I truly don't see where ALL RIGHT AUTO SALES had done anything wrong throughout the whole transaction, therefore, we will not be able to pay for any of the needed repairs.
Sincerely,
Joe A.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I sincerely apologize for this.  We will certainly refund the $71.00 to the consumer.  I will also have Shannon reach out directly to the consumer.Joe--owner

Thank you for taking the time to inform us or our customer’s complaint. This 2007 TOYOTA RAV 4 VIN #[redacted] was sold on 11/11/2015.The vehicle’s owner Ms. [redacted] came in to our dealer on 12/23/2015 where she told Shannon that she’s been to [redacted] where they recommended having...

the brakes replaced. The vehicle was sold AS IS with no warranty of any kind (all documents included). It was agreed at the time of sale that the vehicle was sold AS IS with no warranty and that any problem or failure that may occur after the time of sale that it would be 100% customer’s responsibility. Brake pads are wearable items, brake calipers are hydraulic units which house the pads and can lock up or seize due to age causing rapid wear on the brake pads at anytime. Even though all cars are sold AS IS we very often try to help our customers as much as possible to keep a customer happy, however, in this situation Ms. [redacted] emailed us the next day calling our employee a liar then she went online wrote a very deceitful review where she unprofessionally called Shannon a liar and called our young sales lady a bimbo. We strongly believe that we sold Ms. [redacted] a very good and reliable vehicle as she was very happy with our service. We don’t deserve this kind of treatment from her. We believe that we are absolutely not responsible for the cost of any repairs especially 42 days after the sale. I would like to use this to inform Ms. [redacted] that to the best of my knowledge defamation of character is illegal in the state of [redacted]. Our employees are decent hard working people and none of them is here to mislead or rip-off anybody instead they’re here to make an honest living.Sincerely,Joe A[redacted]

Complaint: [redacted]I am rejecting this response because:   I happened to bedriving with my 5 year old and 2 year old son’s that day the Dodge dart clutch wentout. Losing control of the vehicle in plain traffic is something I have neverexperience. What I find very interesting, that day I test drove the dart I feltthe clutch loose. I brought it salesman Chris H[redacted] attention and he told me Iwas crazy and to relax. I have driven standard vehicles in my lifetime and motorcycles.For Mr. A[redacted] stating that he might sue me for the clutch, I find it veryinsulting and un-processional. I’m just gladto be alive along with my kids after that incident with the dart. I also liketo state that Mr. A[redacted] didn’t even ask if I was okay or my kids or how muchmoney it cost me to towed his vehicle to his dealership. Mr. A[redacted] states he takescares of his customers but I find it a lie.  If my kids would got kill or injured Mr. A[redacted]would be facing a lawsuit.  By WashingtonLaw the Dart was sold with an implied warranty of merchantability that it wouldbe fit for driving, free of defects and would be safe, it was none of the aboveand Mr. A[redacted] agreed to take it back. I find A[redacted]’s threat of a lawsuit forrepairs to the Dart ludicrous and insulting given A[redacted]’s History ofmisrepresenting the vehicles he sells.   As the Honda CRZgoes I got lie about the rear seats by H[redacted]. Before signing the paperwork Itold H[redacted] that I wasn’t going to sign anything if he didn’t get me any seats.H[redacted] stated to me not to worry and that he was going to make it right. I believedhim like a fool and the following day H[redacted] cleaned his hands by saying, “SorryI can’t do anything about it, you have to wait for your first payment then youcan trade in the car.” And that’s how all right auto sales got my business.  After being lied to, I took the Honda toanother dealership in Renton Wa where I was told the car had inconsistencymiles. Again, I was forced to stay with all right auto sales.   I feellike this dealership is taking advantage of me due to being a Mexican Nationalwith limited English and felt that I would be unable to bring the issue to theright authorities. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: This is simply a restatement of prior rejected responses from the business. These responses had clear rebuttals and clear facts stated for reasons of the rejection. While I could do the same, and restate the very same facts, I will simply say "see prior responses to the same statements".
If the dealership wishes to enter into a constructive dialog of a fair resolution, I would ask them to say as much or contact me directly. To date, all that has been stated is that they do not stand behind their sales, their verbal commitments or promises. They also have confirmed that they make no attempt to confirm or deny the claims of those commitments or promises, nor do they address the statements of their agents or certified mechanic giving assurances of the vehicles condition, the repairs they state they performed or the quality of those repairs.
I have learned an expensive lesson, and have lost a significant level of confidence in what I was led to believe was an honest representation of a vehicle by the dealership. I have learned that there is nothing "all right" about All Right Auto Sales. Had they told me outright that the vehicle had glaring defects, unrepaired mechanical issues or had just been honest with me, I may not have purchased the vehicle, or I may have simply offered less and ended up at a more reasonable price for a vehicle needing extensive repairs, but I would have had much greater respect for them and felt that they had more integrity.
Again, this response is rejected. And while I do not expect All Right Auto Sales to attempt to make things "all right", I will not agree to accept their desired resolution, which is for me to just go away. I will continue to work toward a resolution, whether that is with them and some middle ground or through public awareness of the integrity issues I see with this dealership so others can avoid dealing with them so fewer consumers are harmed..
I have been looking on craigslist, and for a vehicle with engine problems identical to this, the sales price was about $1000.00. Had I wanted such a problem vehicle I could have saved over $4000 and paid fair value and received something I would have expectd. Instead I wanted something more reliable and mistakenly took the Salesman, Sales Manager, Certified Mechanic and Owner at their words and walked into a situation that was not only unexpected, but at face value, seemed quite dishonest.Sincerely,[redacted]