Case # [redacted] Pence Nissan Subaru Kia To whom it may concern, I am the [redacted] of Pence and personally spoke with [redacted] r involved in this transactionIt was /> determined the customer went through the buying process and agreed to purchase the vehicleShe was then introduced to the [redacted] to complete the transaction While in the finance office, items were offered for the car such as an extended warranty, guaranteed auto protection, oil change plan, and a paint and interior protection packageThe customer signed for each product separately as well as a menu page that explained all the different items purchased at that timeThe customer thanked all parties involved and left with her new car The next day the client’s husband had questions about the agreement of which the [redacted] went over line by line and explained all the features and benefits of all items purchased and asked if he wanted his wife to cancel those products as we would be more than happy to do soAt that point he said no, all those items would be important to haveHe did ask about the price of a tow package, at which point we offered at no charge to himHe was extremely happy with the deal He then shook hands with all parties involved, said thank you and left I have recently called the customer to see what happened and to see if I could offer any assistance The customer said she did not understand the items she purchased had a cost valueI asked if she wanted to cancel these items and apply the refunds to her loan and customer said yesCustomer has since come in, signed documents to cancel products All agreed upon products will be cancelled at the client’s request Signed, [redacted] for Pence Nissan Subaru Kia
Case # [redacted] Pence Nissan Subaru Kia To whom it may concern, I am the [redacted] of Pence and personally spoke with [redacted] r involved in this transactionIt was /> determined the customer went through the buying process and agreed to purchase the vehicleShe was then introduced to the [redacted] to complete the transaction While in the finance office, items were offered for the car such as an extended warranty, guaranteed auto protection, oil change plan, and a paint and interior protection packageThe customer signed for each product separately as well as a menu page that explained all the different items purchased at that timeThe customer thanked all parties involved and left with her new car The next day the client’s husband had questions about the agreement of which the [redacted] went over line by line and explained all the features and benefits of all items purchased and asked if he wanted his wife to cancel those products as we would be more than happy to do soAt that point he said no, all those items would be important to haveHe did ask about the price of a tow package, at which point we offered at no charge to himHe was extremely happy with the deal He then shook hands with all parties involved, said thank you and left I have recently called the customer to see what happened and to see if I could offer any assistance The customer said she did not understand the items she purchased had a cost valueI asked if she wanted to cancel these items and apply the refunds to her loan and customer said yesCustomer has since come in, signed documents to cancel products All agreed upon products will be cancelled at the client’s request Signed, [redacted] for Pence Nissan Subaru Kia