All Santa Fe Reservations, LLC

Initial Business Response / [redacted] (1000, 6, 2016/04/19) */ To whom it may concern: First let me state, it our desire at One Way Auto Sales that every customer leaves our facility satisfied with then driving needs obtainedWhen this notice came to my attention it was promptly addressedMr [redacted] reviewed and signed the Auto Check Report along with the POA (Power of Attorney) for vehicle registrationThe Auto Check Report is the same report we review upon purchasing a vehicleAfter learning of Mr [redacted] 's concerns, we offered to repair all of them but the customer refusedAfter several attempts to make an agreement we remain unsuccessfulMr [redacted] dropped the vehicle off to return it and demanded another one while threatening to "Shut One Way Down" - if his desire to obtain another vehicle was not metWe have been in business for over years and have done so by caring for our customersAt this point we have exhausted all avenues of assistance Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately, From 02/13/to 03/29/they had all the opportunity to fix those repairs if they wanted to help with the situationYes, we test drive the car(drove around the block and look under the hood) but it was late at night and I wasn't able to look underneath (under carriage/Floor board) the car like we did when we got home, and then we notice all the rust inside and out the vehicle [redacted] stated that the car has been certified and Quality check, well if that was the case, you would actually allow someone put their lives in danger just for moneyThe car was just picked up from the Auctions 02/01/and we got the car on 02/06/this car was not check, its impossible that they check the car the gas door was even broke and we notice that there and told them that it was because the car didn't have any gas in itIts no where on the car report that the car has a huge hole and the car has [redacted] repairs need to be done, beside that the additional [redacted] that need to repair the damages underneath (The Floor board) the carYes, they offer to repair the car on my expense using the warranty that is included in my contract, which is absurdYes, On 02/10/I told One way I didn't want the car because the car was poorly damage and unsafe for me and my family (Riding around with huge hole and the carpet coming out)They didn't care about the safety of me nor my family because if they did they would never sold us a car like thisOn 03/29/2016, I took the car to get a Diagnostic test done the car is missing motor mount, and that hold the motor and moreAnd that not all, Not only did they sale me a really unsafe, bad car, One Way has forged my signature on the registration formWhen I picked up the car on 03/29/2016, [redacted] which I was told on 04/16/that he was fired but I look at the RUT-form (registration form) my signature has been forgedMe and my fiancé took the car back on 04/16/again after getting it tested, and [redacted] @ One way) told us that [redacted] was fired and that everyone stated that he lied about a lot of stuff [redacted] offer us another car for [redacted] down after we have put down [redacted] down already, and also offer us to use the warranty that I purchase to fix the carOn 04/16/I filed a police report (In Hammond) on this company for forged of my signature, which its against the law to doAt this point I want my money back after [redacted] untrue to the situation, I can't trust them at this point especially for signing my nameThe car is in their possessionI think its wrong and not good customer service at allThe bank stated its up to them to delete the loan or give another better vehicle, this car not worth a year contractRefund Final Consumer Response / [redacted] (3000, 14, 2016/04/29) */ AS OF TODAY 04/29/2016, I JUST GOT NOTIFICATION FROM THE BANK (CREDIT ACCEPTANCE) THAT THE LOAN WILL BE DELETEDAS LONG AS WE RETURNED THE CAR AND THE CAR WAS RETURNED BACK IN THEIR POSSESSION ON 04/16/POLICE REPORT HAS BEEN FILED AND I HAVE THE ORIGNAL DOCUMENT FOR THAT NOWI WILL BE FAXING IN THAT DOCUMENT ON MONDAY FOR PROOF OF FORGERY FROM THE OFFICER IN FRAUD DEPARTMENT FROM THE POLICE STATION IN HAMMOND, INDIANAWE ASKING FOR OUR DOWN PAYMENT FROM ONE WAY AUTO SALES AT THIS POINT Final Business Response / [redacted] (4000, 26, 2016/06/16) */ To whom it may concern, Mr [redacted] 's vehicle is parked on our lot and repaired Due to negative communication with the lien holder the deal has been reassigned to our dealership as the lien holderMr [redacted] is still under contract and should contact the finance deptto arrange pick up of his vehicle and future paymentsThe lack of adherence to the above request could result in a Voluntary Repo/ negative marks on your credit report

Initial Business Response / [redacted] (1000, 13, 2016/06/15) */ Ms [redacted] vehicle was reassigned to One Way Auto Sales and she should contact Mr [redacted] to continue her payments through One Way Auto Sales - the new lien holderIf no communication is made this could result in negative credit scoring Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I [redacted] have not received a response from the company But I did send Mr [redacted] my check stubs and he has not response to meor sent me any paper work for the vehicleno payment booklet and no contract to sign that there are the new lien holder Final Business Response / [redacted] (4000, 29, 2016/07/29) */ As of July this issue was resolved with the customer Final Consumer Response / [redacted] (2000, 31, 2016/08/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) the car has been remove from my credit reportand one way auto has give me a letter with both are signature on itthank you

Initial Business Response /* (1000, 10, 2015/08/06) */
We would welcome Mr *** to call us and obtain a quote for the repairs on his car as we would like to think that we can save him substantially from his present quote

Initial Business Response /* (1000, 13, 2016/07/15) */
Mrs *** may be under a misunderstanding and she needs to call *** auto XXX-XXX-XXXXAs the damage she states was not at one way auto sales and after my conversation with *** at *** auto , it was neither at that location

Initial Business Response /* (1000, 5, 2017/02/01) */
Mrs *** is not a One Way Auto Sales Customer and did not purchase the vehicle from UsHowever the reason for the car being impounded was not fraudulent plates as they are issued through a state website, but rather the driver that was
driving the vehicle was pulled over due to other circumstancesWe hope everything works out ok
Initial Consumer Rebuttal /* (3000, 7, 2017/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I noted in my complaint I gave the entire breakdown of the occurrence that happen, The Car was detained that can be verified due to the Plates as the Officer Noted it on the Legal paperwork etc....My response has been settled from the finance company whom has returned the offer back to the Dealer A TEAM AUTO/ One Way.Meaning they now (The Dealership)has to retrieve the car themselves from the Impound and they can sale it to someone elseI am delighted with the outcome.It's out of my nameBusinesses should always put customers first and Mainly treat Everyone with Respect!Thank you Revdex.com for getting involved..I will Not Refer Anyone there because of the one management that needs a refresher course in how to deal with the public
Final Consumer Response /* (2000, 8, 2017/02/02) */

Initial Business Response /* (1000, 11, 2015/09/16) */
Contact Name and Title: Jessie ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gnail.com
First we would like to express our regret that Ms*** was disappointed with the service rendered unto herDue to the unfortunate
incident with her purchase, One Way Auto gave her a loaner vehicle until the repair was completedDuring that time her payment was due to the lien holder per her signed contractWe accommodated her with transportation and therefore cannot justify reimbursementHopefully this is clearly understood and we look forward to continual service in the future!
MrJessie *** - GM
OFFER:
Initial Consumer Rebuttal /* (3000, 13, 2015/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes they did give me a loaner it took them about a week in a half to offer me something to get a round in but they could never tell me the truth about what was going on with my car and due to there neglect I was with out the car for the whole day of my purchase,Not fare to a paying getting customer they stressed me so badAnd still to this day the car is still having problems because of the place they sent it to I they should be responsible to that first month payment

Initial Business Response /* (1000, 13, 2016/06/15) */
Ms [redacted] vehicle was reassigned to One Way Auto Sales and she should contact Mr. [redacted] to continue her payments through One Way Auto Sales - the new lien holder. If no communication is made this could result in negative credit scoring....


Initial Consumer Rebuttal /* (3000, 15, 2016/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I [redacted] have not received a response from the company .
But I did send Mr. [redacted] my check stubs and he has not response to me. or sent me any paper work for the vehicle. no payment booklet.
and no contract to sign that there are the new lien holder.
Final Business Response /* (4000, 29, 2016/07/29) */
As of July 22 2016 this issue was resolved with the customer.
Final Consumer Response /* (2000, 31, 2016/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
the car has been remove from my credit report. and one way auto has give me a letter with both are signature on it. thank you

Initial Business Response /* (1000, 14, 2016/06/21) */
Ms. [redacted] does have a warranty but it was considered Consumer abuse because she drove it and did not address the maintenance. If there are any further questions please contact Mr. [redacted] XXX-XXX-XXXX
Finance Director
Initial...

Consumer Rebuttal /* (3000, 16, 2016/06/25) */
Received your letter. I do not agree with response. When [redacted] contacted
the warranty department she was told there was no warranty because of an
existing condition with the vehicle and that the dealership knew this. One
Way Auto preys on trusting consumers. Two contracts plus a trade in and no
car. I drove the car believing it had been fixed. Have all paper work to
prove it. Thank you for your help and time
Final Business Response /* (4000, 21, 2016/07/13) */
Alliest [redacted] drove her to the point when according to the warranty company it was neglectful. Such as "the pistons melting on crankshaft of the engine" We once again tried to assist her on obtaining financing for another car but due to her circumstances again we were unable. We allowed her to drive a car for a period as we tried to assist her. Once we exhausted our efforts she was instructed to bring the vehicle back we allowed her to use and she refused.We had to recover the vehicle and she never to this day returned the key for that car. We have done everything and beyond to try to assist this customer in her situation.

Initial Business Response /* (1000, 6, 2016/04/19) */
To whom it may concern:
First let me state, it our desire at One Way Auto Sales that every customer leaves our facility satisfied with then driving needs obtained. When this notice came to my attention it was promptly addressed. Mr. [redacted]...

reviewed and signed the Auto Check Report along with the POA (Power of Attorney) for vehicle registration. The Auto Check Report is the same report we review upon purchasing a vehicle. After learning of Mr. [redacted]'s concerns, we offered to repair all of them but the customer refused. After several attempts to make an agreement we remain unsuccessful. Mr. [redacted] dropped the vehicle off to return it and demanded another one while threatening to "Shut One Way Down" - if his desire to obtain another vehicle was not met. We have been in business for over 20 years and have done so by caring for our customers. At this point we have exhausted all avenues of assistance.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, From 02/13/2016 to 03/29/2016 they had all the opportunity to fix those repairs if they wanted to help with the situation. Yes, we test drive the car(drove around the block and look under the hood) but it was late at night and I wasn't able to look underneath (under carriage/Floor board) the car like we did when we got home, and then we notice all the rust inside and out the vehicle. [redacted] stated that the car has been certified and Quality check, well if that was the case, you would actually allow someone put their lives in danger just for money. The car was just picked up from the Auctions 02/01/2016 and we got the car on 02/06/2016 this car was not check, its impossible that they check the car the gas door was even broke and we notice that there and told them that it was because the car didn't have any gas in it. Its no where on the car report that the car has a huge hole and the car has [redacted] repairs need to be done, beside that the additional [redacted] that need to repair the damages underneath (The Floor board) the car. Yes, they offer to repair the car on my expense using the warranty that is included in my contract, which is absurd. Yes, On 02/10/2016 I told One way I didn't want the car because the car was poorly damage and unsafe for me and my family (Riding around with huge hole and the carpet coming out). They didn't care about the safety of me nor my family because if they did they would never sold us a car like this. On 03/29/2016, I took the car to get a Diagnostic test done the car is missing motor mount, and that hold the motor and more. And that not all, Not only did they sale me a really unsafe, bad car, One Way has forged my signature on the registration form. When I picked up the car on 03/29/2016, [redacted] which I was told on 04/16/2016 that he was fired but I look at the RUT-25 form (registration form) my signature has been forged. Me and my fiancé took the car back on 04/16/2016 again after getting it tested, and [redacted] @ One way) told us that [redacted] was fired and that everyone stated that he lied about a lot of stuff. [redacted] offer us another car for [redacted] down after we have put down [redacted] down already, and also offer us to use the warranty that I purchase to fix the car. On 04/16/2016 I filed a police report (In Hammond) on this company for forged of my signature, which its against the law to do. At this point I want my money back after [redacted] untrue to the situation, I can't trust them at this point especially for signing my name.... The car is in their possession. I think its wrong and not good customer service at all.. The bank stated its up to them to delete the loan or give another better vehicle, this car not worth a 5 year contract. Refund
Final Consumer Response /* (3000, 14, 2016/04/29) */
AS OF TODAY 04/29/2016, I JUST GOT NOTIFICATION FROM THE BANK (CREDIT ACCEPTANCE) THAT THE LOAN WILL BE DELETED. AS LONG AS WE RETURNED THE CAR AND THE CAR WAS RETURNED BACK IN THEIR POSSESSION ON 04/16/2016. POLICE REPORT HAS BEEN FILED AND I HAVE THE ORIGNAL DOCUMENT FOR THAT NOW. I WILL BE FAXING IN THAT DOCUMENT ON MONDAY FOR PROOF OF FORGERY FROM THE OFFICER IN FRAUD DEPARTMENT FROM THE POLICE STATION IN HAMMOND, INDIANA. WE ASKING FOR OUR DOWN PAYMENT FROM ONE WAY AUTO SALES AT THIS POINT...
Final Business Response /* (4000, 26, 2016/06/16) */
To whom it may concern,
Mr. [redacted]'s vehicle is parked on our lot and repaired
Due to negative communication with the lien holder the deal has been reassigned to our dealership as the lien holder. Mr. [redacted] is still under contract and should contact the finance dept. to arrange pick up of his vehicle and future payments. The lack of adherence to the above request could result in a Voluntary Repo/ negative marks on your credit report.