From: [redacted] [ [redacted] ] Sent: Thursday, January 22, 3:PM To: info Subject: Request for Assistance on Complaint # [redacted] I have been in touch with the contracted member of the school staff and have attached a copy of the signed contract to this email for your reviewThis complaint has no merit and we feel is a personal attack at our business and request that this complaint be removedReasons: A signed contract is available and was offered but refused by the complaining person originally when we spoke to her on the phone before she filed a Revdex.com complaint The complaint is from a person not a business owner or representative of a business with authority to file such a complaint The complaint does not have a sale, financial transaction or request for settlement that can be accomplished by ASF to resolve the complaint The complaint is based on an angry secretary that argued with a representative of our companyWe have reprimanded our representative but the situation has become personal and has taken on a severe smear campaign against our company As a result of this person we have stopped all contact with the school as her complaints to the school administration, calling the police to investigate the legitimacy of our contract at the school, harassing the school department head that signed and agreed to work with our company We feel very strongly that we have no recourse on this situation to find a solution that will be satisfactory to both parties as no legitimate complaint has been made and our proof of the attached contract is our only contentPlease assist us in removing this complaint and not allowing an angry person to use the Revdex.comWe appreciate any advice or assistance you can offer in this unique situationSincerely, [redacted] ASF
We have mailed your sample to your office as discussed when you called on 9/and have shipped the dry erase board magnets to the school contact as wellWe understand that you have concerns about our authenticity as many factors have added into our past delivery issues and caused delays for some customersWe have resolved those concerns and are 100% operational and operating quickly for deliveries As you have requested a refund in full we will certainly honor your request and apologize for any confusion or inconvenience we have caused you or your company in the last weekWe will have your full refund mailed out within business days to your business address we have on file [redacted] ASF
[redacted] ***, I apologize for the confusion surrounding your order with our companyI have been in contact with the band director about the dry erase board refrigerator magnets and he has received them 9/26/We asked about the booster president information relating to your complaint and he does remember speaking to that person and explaining that he did have the productUnfortunately somehow that information was not passed onto you as it should have beenAs well we have the ability to track UPS shipping packages and I have attached the signed page to this email to verify the product was delivered, who signed for it at the school, along with time, date and timeline of delivery from our officeI have also attached a copy of your order with the delivery confirmation number for your sample that was mailed out USPS on 10/the day after you spoke with [redacted] from our officeIf you have not received the sample we can recreate one and resend it using an alternative carrier if you desirePlease understand that we are working to improve our customer service and provide more faster detailed information to our customers when they have questions so there is a better accountability of the manufacturing processWe have not fulfilled that customer service obligation to you and provided the necessary information you needed in a timely manor and for that I am truly sorryWe will continue to strive to make that experience better and understand if you still wish to have a refund of your total amount spentIf you would allow us a second chance to make do the right thing we will certainly honor your request for a full refund or resend a second sample of your product by UPS either of which we hope will redeem our service from your previous experiencesI will await your reply with your decision on what we need to do nextThank you for the opportunity to offer our information and apologizeSincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
In response to their follow up:1. I was told there was a signed contract. However; we were told by the school, the only person allowed to "sign" a contract is the principal and that was not the E-Signature that was read to me. 2. Correct, I am not the "business owner" - I apologize if a "business owner" is the only one allowed to make a complaint, I am only the Office Manager of years.3. There was no money sent With so many scam companies that operate and prey on unsuspecting consumers, we were well within our rights to follow up with the school to see if this was in fact legitimate. I am not sure that I would consider that "harassing". Most would say it was a smart business decision. There were too many red flags.4. Although "angry secretary" is not quite how I would describe myself, I, the Office Manager, was not going to just "give $to someone who was clearly not happy about the added questions she was being asked. And that in itself, warranted concern. Anyone fundraising for a good cause and wants a donation, surely would not have an attitude when trying to collect the money if asked too many questions. I appreciate the fact that the representative was spoken to. This complaint was not filed with emotion, it was a genuine concern after speaking with the school, (who happens to be our neighbor) and a few other local businesses who were also contacted. It was only filed after we were told it was found unsupported from the school and local police department. I assure you there was no harassment on our part with anyone. As we are in a relatively small area, we look out for our neighbors and local community. It is not nor ever was a smear campaign as Mr Little so aptly puts it. If the Revdex.com determines that this complaint warrants no merit and should be removed from the company's file, then by all means we are all for it. I appreciate the time and responses given to this matter. We in no way want to "smear" a legitimate business, and were genuinely concerned after the information we had been given at the local level
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
In response to All School Funding's communication on 12/18/2014: I am still under the belief that I have been scammed. I was told, and had full faith, that I was buying into a promotional dry-erase magnet that would advertise multiple businesses in the area along with mine. One of which was another dental office, that they mentioned by name on the initial sales call After waiting months for my magnet, that I paid extra for, I emailed and subsequently called the company. I was sent a magnet that displayed the school logo and my logo only. This is absolutely not what I was solicited to purchase When asked to be sent "the same magnet that went out to the schools", none could be delivered. I do not know what was in the UPS box that was delivered and signed for on 9/22/2014. The school is out on holiday break and I am having difficulty fact checking the information supplied by ASF. For this reason, I have been unable to stay within the six day response time enforced by Revdex.com I have discerned that no one has seen the product that I have described, with multiple business logos bordering a dry erase magnet. When a photo of what was sent to me was forwarded to the band director, he indicated he had no knowledge of the project, much less an organized fund raising project specifically for the marching band. I feel that ASF is a fraudulent company and I am wanting a full refund of all monies that they have deceitfully solicited from me; $ *** ***, Office Manager to Dr*** ***
Regards,
*** ***
*** ***,
Thank you for the opportunity to reply to your complaintWe work very hard at ASF to assist our customers and schools in any way possible but obviously have failed in our efforts to assist youI can only apologize for the handling of your entire experience with our company and assure
you that we are addressing the procedures and protocols for customer enquiriesWe have spoken with the schools in question to make sure that all our records and actions were/are correctWe have already mailed out the dry erase board magnets for one school and will remove your advertisement from the second
We have received, reviewed and will refund the invoices you have requested: Inv*** - $& Inv*** - $
Our office will have your refund checks issued and in the mail to you within business days
We appreciate your time and again apologize for the mishandling of your phone conversations and information by our representative
Mrs*** We understand your questioning this situationI am not sure who or when someone emailed a photo of the product to the band director as he did not express that to us in our conversationsAs I stated in my reply we have offered both the receipt of the product as well as the information about the band director conversations we have had during this timelineWe are not a scam or fraudulent company as you have stated multiple times in your emails and have offered both a refund to you as well as all the factual information to support the delivery and confirmation of the products to the band directorAs I stated in my first email reply we are happy to refund your full amount if that was your choiceWe will honor your request and mail a full refund to the address we have on file within business daysPerhaps sometime in the future you will have the opportunity to speak with the band director to clarify our information and will realize your comments were not necessaryWe wish you a great new year and will USPS mail out a full refund to you within business daysPlease allow a few additional days for USPS processing and deliveryBest Wishes, *** ***ASF
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have mailed your sample to your office as discussed when you called on 9/1 and have shipped the dry erase board magnets to the school contact as well. We understand that you have concerns about our authenticity as many factors have added into our past delivery issues and caused delays...
for some customers. We have resolved those concerns and are 100% operational and operating quickly for deliveries.
As you have requested a refund in full we will certainly honor your request and apologize for any confusion or inconvenience we have caused you or your company in the last week. We will have your full refund mailed out within 10 business days to your business address we have on file.
[redacted]
ASF
Mr. [redacted],We certainly apologize for the issues you have experienced with our office and with the distribution of your products within the school. If you would please reply to this email with the name(s) of the business(s) and/or the invoice number(s) involved in your order we can research your...
order and supply you with exact information relating to your refund request. We will process your request and reply through the Revdex.com complaint response system within 48 hours once we receive your emailed information. We appreciate your time in allowing our office to resolve this problem as quickly as possible. [redacted]
Mr. [redacted], I would like to apologize on behalf of our staff for the inappropriate call made you on or about Feb. 25th. It is not practiced or tolerated that misinformation be used when contacted any school or person on behalf of our company. I have personally spoken to the manager of the employee...
you have noted and together that manager and myself have taken disciplinary action in accordance with our company policy on this situation. We will immediately remove your information and that of your school from our contact list as you have requested. I again apologize that this ever happened and assure you that I will personally be speaking to our staff. Sincerely, [redacted] President ASF
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If we do not receive a refund in a timely manner as promised, I will be filing another complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending receipt of full refund within the next 10 business days. If cleared funds not received within that time, I reserve the right to re-file/re-open this complaint.
Regards,
[redacted]
Dear [redacted] I would like to thank you for the opportunity to reply to your complaint and supply you with the supporting information to clarify this misunderstanding. I would like to address each of the 5 points you have stated in your letter so that we make sure ASF has answered you completely....
1. I have attached a e-signed confirmation agreement with [redacted], Choir Dept. Please note that the last time we worked with a school in your district was the early fall semester of 2014 and the items were delivered in Feb. 2015. Since this time we have not contacted any businesses in your area. 2. If a member of your team could make available date & times that calls were made to ASF I will research the call information to find out how/what happened when your associate called our office. If the call(s) attempt was after Nov 18, 1015 we had a new phone system installed that has created an abundance of phone drops, disconnects and phone line failures that we have worked to resolve over the past month. We apologize if this has created any ill will between us as we strive to work with all our customers to answer any questions and resolve any concerns. 3. Our company does not use the word "District" to describe any school, organization, team or community that we have ever worked with in the past or present. Our agreements are with specific organizations within a school and we always refer to a school specifically by name. As we do not have district agreements and are not associated with all the schools within any district that is not a word we use either in our customer conversations or within our office communications. I would appreciate the opportunity to speak directly with whomever is stating that we used the word "District Fundraiser" or "Distributed to all the families in the District." I am aware of other companies that work similarly to ASF in concept but use the word district and offer different distribution but we do not practice this concept. 4. We agree that we did collect money for product, designed the product, produced the product and shipped the product as provided by a delivery signature. 5. We provided product to the Choir dept and did not solicit, describe, state or infer in any way that the District was involved or that the product would be distributed to all families in the District. We appreciate your time in reviewing our response and hope that the information we provided answers your concerns about ASF and all 5 of your points in the initial complaint. We look forward to continuing to work with you and your office in every way possible. Sincerely, [redacted]ASF
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The business name located on the invoice I received is "All School Fundraising" out of San Antonio Texas. The invoice number is [redacted]. This involved both our Autobody Shop business and Hair Salon. We were charged $382.98. Also involved in this complaint is Gilliland's Market, owner, [redacted], and [redacted] Insurance Angecy. I am not certain how much money they are out due to this transaction but I have urged them to file individual complaints as well.Thank you,
[redacted]
From: [redacted] [[redacted]] Sent: Thursday, January 22, 2015 3:36 PM To: info Subject: Request for Assistance on Complaint #[redacted] I have been in touch with the contracted member of the school staff and have attached a copy of the signed contract to this email for your...
review. This complaint has no merit and we feel is a personal attack at our business and request that this complaint be removed. Reasons: 1. A signed contract is available and was offered but refused by the complaining person originally when we spoke to her on the phone before she filed a Revdex.com complaint. 2. The complaint is from a person not a business owner or representative of a business with authority to file such a complaint. 3. The complaint does not have a sale, financial transaction or request for settlement that can be accomplished by ASF to resolve the complaint. 4. The complaint is based on an angry secretary that argued with a representative of our company. We have reprimanded our representative but the situation has become personal and has taken on a severe smear campaign against our company. 5. As a result of this person we have stopped all contact with the school as her complaints to the school administration, calling the police to investigate the legitimacy of our contract at the school, harassing the school department head that signed and agreed to work with our company. We feel very strongly that we have no recourse on this situation to find a solution that will be satisfactory to both parties as no legitimate complaint has been made and our proof of the attached contract is our only content. Please assist us in removing this complaint and not allowing an angry person to use the Revdex.com. We appreciate any advice or assistance you can offer in this unique situation. Sincerely, [redacted] ASF
[redacted], I apologize for the confusion surrounding your order with our company. I have been in contact with the band director about the dry erase board refrigerator magnets and he has received them 9/26/14. We asked about the booster president information relating to your complaint and he does...
remember speaking to that person and explaining that he did have the product. Unfortunately somehow that information was not passed onto you as it should have been. As well we have the ability to track UPS shipping packages and I have attached the signed page to this email to verify the product was delivered, who signed for it at the school, along with time, date and timeline of delivery from our office. I have also attached a copy of your order with the delivery confirmation number for your sample that was mailed out USPS on 10/4 the day after you spoke with [redacted] from our office. If you have not received the sample we can recreate one and resend it using an alternative carrier if you desire. Please understand that we are working to improve our customer service and provide more faster detailed information to our customers when they have questions so there is a better accountability of the manufacturing process. We have not fulfilled that customer service obligation to you and provided the necessary information you needed in a timely manor and for that I am truly sorry. We will continue to strive to make that experience better and understand if you still wish to have a refund of your total amount spent. If you would allow us a second chance to make do the right thing we will certainly honor your request for a full refund or resend a second sample of your product by UPS either of which we hope will redeem our service from your previous experiences. I will await your reply with your decision on what we need to do next. Thank you for the opportunity to offer our information and apologize. Sincerely, [redacted]
From: [redacted] [ [redacted] ] Sent: Thursday, January 22, 3:PM To: info Subject: Request for Assistance on Complaint # [redacted] I have been in touch with the contracted member of the school staff and have attached a copy of the signed contract to this email for your reviewThis complaint has no merit and we feel is a personal attack at our business and request that this complaint be removedReasons: A signed contract is available and was offered but refused by the complaining person originally when we spoke to her on the phone before she filed a Revdex.com complaint The complaint is from a person not a business owner or representative of a business with authority to file such a complaint The complaint does not have a sale, financial transaction or request for settlement that can be accomplished by ASF to resolve the complaint The complaint is based on an angry secretary that argued with a representative of our companyWe have reprimanded our representative but the situation has become personal and has taken on a severe smear campaign against our company As a result of this person we have stopped all contact with the school as her complaints to the school administration, calling the police to investigate the legitimacy of our contract at the school, harassing the school department head that signed and agreed to work with our company We feel very strongly that we have no recourse on this situation to find a solution that will be satisfactory to both parties as no legitimate complaint has been made and our proof of the attached contract is our only contentPlease assist us in removing this complaint and not allowing an angry person to use the Revdex.comWe appreciate any advice or assistance you can offer in this unique situationSincerely, [redacted] ASF
We have mailed your sample to your office as discussed when you called on 9/and have shipped the dry erase board magnets to the school contact as wellWe understand that you have concerns about our authenticity as many factors have added into our past delivery issues and caused delays for some customersWe have resolved those concerns and are 100% operational and operating quickly for deliveries As you have requested a refund in full we will certainly honor your request and apologize for any confusion or inconvenience we have caused you or your company in the last weekWe will have your full refund mailed out within business days to your business address we have on file [redacted] ASF
[redacted] ***, I apologize for the confusion surrounding your order with our companyI have been in contact with the band director about the dry erase board refrigerator magnets and he has received them 9/26/We asked about the booster president information relating to your complaint and he does remember speaking to that person and explaining that he did have the productUnfortunately somehow that information was not passed onto you as it should have beenAs well we have the ability to track UPS shipping packages and I have attached the signed page to this email to verify the product was delivered, who signed for it at the school, along with time, date and timeline of delivery from our officeI have also attached a copy of your order with the delivery confirmation number for your sample that was mailed out USPS on 10/the day after you spoke with [redacted] from our officeIf you have not received the sample we can recreate one and resend it using an alternative carrier if you desirePlease understand that we are working to improve our customer service and provide more faster detailed information to our customers when they have questions so there is a better accountability of the manufacturing processWe have not fulfilled that customer service obligation to you and provided the necessary information you needed in a timely manor and for that I am truly sorryWe will continue to strive to make that experience better and understand if you still wish to have a refund of your total amount spentIf you would allow us a second chance to make do the right thing we will certainly honor your request for a full refund or resend a second sample of your product by UPS either of which we hope will redeem our service from your previous experiencesI will await your reply with your decision on what we need to do nextThank you for the opportunity to offer our information and apologizeSincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
In response to their follow up:1. I was told there was a signed contract. However; we were told by the school, the only person allowed to "sign" a contract is the principal and that was not the E-Signature that was read to me. 2. Correct, I am not the "business owner" - I apologize if a "business owner" is the only one allowed to make a complaint, I am only the Office Manager of years.3. There was no money sent With so many scam companies that operate and prey on unsuspecting consumers, we were well within our rights to follow up with the school to see if this was in fact legitimate. I am not sure that I would consider that "harassing". Most would say it was a smart business decision. There were too many red flags.4. Although "angry secretary" is not quite how I would describe myself, I, the Office Manager, was not going to just "give $to someone who was clearly not happy about the added questions she was being asked. And that in itself, warranted concern. Anyone fundraising for a good cause and wants a donation, surely would not have an attitude when trying to collect the money if asked too many questions. I appreciate the fact that the representative was spoken to. This complaint was not filed with emotion, it was a genuine concern after speaking with the school, (who happens to be our neighbor) and a few other local businesses who were also contacted. It was only filed after we were told it was found unsupported from the school and local police department. I assure you there was no harassment on our part with anyone. As we are in a relatively small area, we look out for our neighbors and local community. It is not nor ever was a smear campaign as Mr Little so aptly puts it. If the Revdex.com determines that this complaint warrants no merit and should be removed from the company's file, then by all means we are all for it. I appreciate the time and responses given to this matter. We in no way want to "smear" a legitimate business, and were genuinely concerned after the information we had been given at the local level
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
In response to All School Funding's communication on 12/18/2014: I am still under the belief that I have been scammed. I was told, and had full faith, that I was buying into a promotional dry-erase magnet that would advertise multiple businesses in the area along with mine. One of which was another dental office, that they mentioned by name on the initial sales call After waiting months for my magnet, that I paid extra for, I emailed and subsequently called the company. I was sent a magnet that displayed the school logo and my logo only. This is absolutely not what I was solicited to purchase When asked to be sent "the same magnet that went out to the schools", none could be delivered. I do not know what was in the UPS box that was delivered and signed for on 9/22/2014. The school is out on holiday break and I am having difficulty fact checking the information supplied by ASF. For this reason, I have been unable to stay within the six day response time enforced by Revdex.com I have discerned that no one has seen the product that I have described, with multiple business logos bordering a dry erase magnet. When a photo of what was sent to me was forwarded to the band director, he indicated he had no knowledge of the project, much less an organized fund raising project specifically for the marching band. I feel that ASF is a fraudulent company and I am wanting a full refund of all monies that they have deceitfully solicited from me; $ *** ***, Office Manager to Dr*** ***
Regards,
*** ***
*** ***,
Thank you for the opportunity to reply to your complaintWe work very hard at ASF to assist our customers and schools in any way possible but obviously have failed in our efforts to assist youI can only apologize for the handling of your entire experience with our company and assure
you that we are addressing the procedures and protocols for customer enquiriesWe have spoken with the schools in question to make sure that all our records and actions were/are correctWe have already mailed out the dry erase board magnets for one school and will remove your advertisement from the second
We have received, reviewed and will refund the invoices you have requested: Inv*** - $& Inv*** - $
Our office will have your refund checks issued and in the mail to you within business days
We appreciate your time and again apologize for the mishandling of your phone conversations and information by our representative
Mrs*** We understand your questioning this situationI am not sure who or when someone emailed a photo of the product to the band director as he did not express that to us in our conversationsAs I stated in my reply we have offered both the receipt of the product as well as the information about the band director conversations we have had during this timelineWe are not a scam or fraudulent company as you have stated multiple times in your emails and have offered both a refund to you as well as all the factual information to support the delivery and confirmation of the products to the band directorAs I stated in my first email reply we are happy to refund your full amount if that was your choiceWe will honor your request and mail a full refund to the address we have on file within business daysPerhaps sometime in the future you will have the opportunity to speak with the band director to clarify our information and will realize your comments were not necessaryWe wish you a great new year and will USPS mail out a full refund to you within business daysPlease allow a few additional days for USPS processing and deliveryBest Wishes, *** ***ASF
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have mailed your sample to your office as discussed when you called on 9/1 and have shipped the dry erase board magnets to the school contact as well. We understand that you have concerns about our authenticity as many factors have added into our past delivery issues and caused delays...
for some customers. We have resolved those concerns and are 100% operational and operating quickly for deliveries.
As you have requested a refund in full we will certainly honor your request and apologize for any confusion or inconvenience we have caused you or your company in the last week. We will have your full refund mailed out within 10 business days to your business address we have on file.
[redacted]
ASF
Mr. [redacted],We certainly apologize for the issues you have experienced with our office and with the distribution of your products within the school. If you would please reply to this email with the name(s) of the business(s) and/or the invoice number(s) involved in your order we can research your...
order and supply you with exact information relating to your refund request. We will process your request and reply through the Revdex.com complaint response system within 48 hours once we receive your emailed information. We appreciate your time in allowing our office to resolve this problem as quickly as possible. [redacted]
Mr. [redacted], I would like to apologize on behalf of our staff for the inappropriate call made you on or about Feb. 25th. It is not practiced or tolerated that misinformation be used when contacted any school or person on behalf of our company. I have personally spoken to the manager of the employee...
you have noted and together that manager and myself have taken disciplinary action in accordance with our company policy on this situation. We will immediately remove your information and that of your school from our contact list as you have requested. I again apologize that this ever happened and assure you that I will personally be speaking to our staff. Sincerely, [redacted] President ASF
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If we do not receive a refund in a timely manner as promised, I will be filing another complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending receipt of full refund within the next 10 business days. If cleared funds not received within that time, I reserve the right to re-file/re-open this complaint.
Regards,
[redacted]
Dear [redacted] I would like to thank you for the opportunity to reply to your complaint and supply you with the supporting information to clarify this misunderstanding. I would like to address each of the 5 points you have stated in your letter so that we make sure ASF has answered you completely....
1. I have attached a e-signed confirmation agreement with [redacted], Choir Dept. Please note that the last time we worked with a school in your district was the early fall semester of 2014 and the items were delivered in Feb. 2015. Since this time we have not contacted any businesses in your area. 2. If a member of your team could make available date & times that calls were made to ASF I will research the call information to find out how/what happened when your associate called our office. If the call(s) attempt was after Nov 18, 1015 we had a new phone system installed that has created an abundance of phone drops, disconnects and phone line failures that we have worked to resolve over the past month. We apologize if this has created any ill will between us as we strive to work with all our customers to answer any questions and resolve any concerns. 3. Our company does not use the word "District" to describe any school, organization, team or community that we have ever worked with in the past or present. Our agreements are with specific organizations within a school and we always refer to a school specifically by name. As we do not have district agreements and are not associated with all the schools within any district that is not a word we use either in our customer conversations or within our office communications. I would appreciate the opportunity to speak directly with whomever is stating that we used the word "District Fundraiser" or "Distributed to all the families in the District." I am aware of other companies that work similarly to ASF in concept but use the word district and offer different distribution but we do not practice this concept. 4. We agree that we did collect money for product, designed the product, produced the product and shipped the product as provided by a delivery signature. 5. We provided product to the Choir dept and did not solicit, describe, state or infer in any way that the District was involved or that the product would be distributed to all families in the District. We appreciate your time in reviewing our response and hope that the information we provided answers your concerns about ASF and all 5 of your points in the initial complaint. We look forward to continuing to work with you and your office in every way possible. Sincerely, [redacted]ASF
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The business name located on the invoice I received is "All School Fundraising" out of San Antonio Texas. The invoice number is [redacted]. This involved both our Autobody Shop business and Hair Salon. We were charged $382.98. Also involved in this complaint is Gilliland's Market, owner, [redacted], and [redacted] Insurance Angecy. I am not certain how much money they are out due to this transaction but I have urged them to file individual complaints as well.Thank you,
[redacted]
From: [redacted] [[redacted]] Sent: Thursday, January 22, 2015 3:36 PM To: info Subject: Request for Assistance on Complaint #[redacted] I have been in touch with the contracted member of the school staff and have attached a copy of the signed contract to this email for your...
review. This complaint has no merit and we feel is a personal attack at our business and request that this complaint be removed. Reasons: 1. A signed contract is available and was offered but refused by the complaining person originally when we spoke to her on the phone before she filed a Revdex.com complaint. 2. The complaint is from a person not a business owner or representative of a business with authority to file such a complaint. 3. The complaint does not have a sale, financial transaction or request for settlement that can be accomplished by ASF to resolve the complaint. 4. The complaint is based on an angry secretary that argued with a representative of our company. We have reprimanded our representative but the situation has become personal and has taken on a severe smear campaign against our company. 5. As a result of this person we have stopped all contact with the school as her complaints to the school administration, calling the police to investigate the legitimacy of our contract at the school, harassing the school department head that signed and agreed to work with our company. We feel very strongly that we have no recourse on this situation to find a solution that will be satisfactory to both parties as no legitimate complaint has been made and our proof of the attached contract is our only content. Please assist us in removing this complaint and not allowing an angry person to use the Revdex.com. We appreciate any advice or assistance you can offer in this unique situation. Sincerely, [redacted] ASF
[redacted], I apologize for the confusion surrounding your order with our company. I have been in contact with the band director about the dry erase board refrigerator magnets and he has received them 9/26/14. We asked about the booster president information relating to your complaint and he does...
remember speaking to that person and explaining that he did have the product. Unfortunately somehow that information was not passed onto you as it should have been. As well we have the ability to track UPS shipping packages and I have attached the signed page to this email to verify the product was delivered, who signed for it at the school, along with time, date and timeline of delivery from our office. I have also attached a copy of your order with the delivery confirmation number for your sample that was mailed out USPS on 10/4 the day after you spoke with [redacted] from our office. If you have not received the sample we can recreate one and resend it using an alternative carrier if you desire. Please understand that we are working to improve our customer service and provide more faster detailed information to our customers when they have questions so there is a better accountability of the manufacturing process. We have not fulfilled that customer service obligation to you and provided the necessary information you needed in a timely manor and for that I am truly sorry. We will continue to strive to make that experience better and understand if you still wish to have a refund of your total amount spent. If you would allow us a second chance to make do the right thing we will certainly honor your request for a full refund or resend a second sample of your product by UPS either of which we hope will redeem our service from your previous experiences. I will await your reply with your decision on what we need to do next. Thank you for the opportunity to offer our information and apologize. Sincerely, [redacted]