All Season Decks & Remodeling Co

Dear [redacted] , Thank you for bringing this to our attentionWe sincerely apologize for the delay in responding to your claimYou should have been contacted on 8/and we are reviewing our internal process to determine what happened and to correct the processOn Wednesday, 8/our AVP of claims called to apologize in personAlso on Wednesday, 8/we called to update you on next steps and to provide the adjuster's contact informationWe are sorry for the delayIf you need anything else from us at this time, please let your claim adjuster know

Thank you for the feedbackWe have reviewed your complaint and asked Chris, our claims manager, to reach out to you directly to uncover what happened with your claim As a result of this investigation, we discovered that [redacted] should not have required a down payment from you for the mold remediationThis is covered by your home insurance policy with usWe are sending you a check for $via FedExThis check is to reimburse you for the payment you made directly to [redacted] In addition, we sent [redacted] a check for $to cover the water mitigation portion of your claimWe have reinforced our procedures with [redacted] to help ensure that this does not happen in the future We also reviewed and took corrective action to improve our customer serviceWe understand your frustration and thank you for bringing this matter to our attention

We stand by our original statement On 2/2/you were informed verbally that your policy would be cancelled after we became aware that your tenant occupied property included multiple familiesYour policy with us was for a single family residence onlyOn 4/4/we mailed your cancellation notice as required by the department of insurance via the United States Post OfficeWe have the appropriate Proof of Mailing documentation to support this and will be happy to provide a copyWe have also issued you a refund checkPlease contact us directly at ###-###-#### if you have additional questionsThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meNot really, but obviously no one is going to care about the little guy and all that crap, so I really can't care about this anymore Regards, [redacted] ***

Dear Ms [redacted] , Thank you for the feedbackWe have reviewed your policy to determine what happenedOn 6/7/your [redacted] agent purchased a Stillwater home policy for your Canton, Ohio home in the amount of $It appears that this was an error made by your [redacted] agentOn 7/11/the policy was cancelled at the request of a [redacted] supervisorOn 8/1/we received a check payment for your policy from Wells Fargo for $As this policy had already been cancelled, we sent a refund check (check #***) in the amount of $1,directly to you on 8/22/Please let me know if there is anything else that we can do for youThank you

Dear [redacted] ***,Thank you for the feedbackWe also received an email from [redacted] on August 2, that outlined the same concerns that you have expressed hereOn August 2, we responded directly to [redacted] via email and informed him that your contractor has advised us that the two outstanding issues are almost completedPart of the delay with your claim was the recently reported issue with your HVACAlthough there is no indication that this was caused by the tornado, we have agreed to replace itAnother cause for the delay was that you failed to meet with the inspector at the scheduled timeTo date, we have paid for three hotel rooms for you and your family since December 28, We take feedback like this very seriously and our first step is to review the claims fileOur call logs indicate that we have spoken or emailed you times since 12/concerning your claimWe are working together with your contractor to get you back into your home before your Additional Living Expense coverage is exhaustedIf you have additional questions or concerns, please reach out to your claim repThank you

Thank you for your feedbackWe have reviewed your file and have reached out to you directly to discuss the results of both of your claimsPayment on your first claim was sent on February 1stUpon reviewing your second claim, we determined that our claim rep did not follow our standard procedures to ensure that the claim was completed and the check processed in a timely mannerThe payment for the second claim was processed today and is being sent to you via Fed Ex We understand your frustration and apologize for the delayPlease let us know if you need anything elseThank you

Dear Mr [redacted] , Thank you for your feedbackOur claims supervisor [redacted] has spoken to you directly about your concerns for the claim filed for you father-in-lawWe apologize for the delay in handling this claim and agree that this should have been handled more quickly and that we should have communicated more frequentlyWe received the estimate on 1/21/and we are processing it immediatelyIf you should have any additional questions or concerns, please contact [redacted] directly at the direct phone number that he provided during the callThank you for being a Stillwater customer

The person to contact for follinformation is Claims Manager [redacted] ***Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We consider this complaint closed [redacted] requested a refund in the amount of $and full refund has been made

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSince the claim is still open, I reserve the right to file a further complaint if once again I receive inadequate service from both Stillwater's claims person and Stillwater's complaint supervisor whose name was forwarded to me via Revdex.comAnd my sincere thanks to Revdex.com for assisting me in this matter Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: this is a complete scamThey are lying about our credit ratingWe both have credit ratings in the 800sThere was no reason for this insurance company to double our premiums We traded a car in for car this yearThat was the other excuse they gave for doubling the premiumsWe feel that this insurance company started giving us trouble after we made a claim for vandalism of one of our carsThey only paid out $We ended up paying over $for damagesEver since the incident, however, fwe started having problems with themThere was no reason to double our premiumsOnce we realized what they had done, we immediately canceled But, had just paid a six-month premium of over $before cancelingWe expected most of that premium to be returned We feel that they are scammersIf they have done this to us, they have done it to other familiesThis is why we reported the incident to the Revdex.comThe public needs to be made awareWe do intend to seek legal advice and sue them Regards, [redacted]

Dear Mr***, Thank you for your feedbackI have reviewed your policy to determine what happenedBut before I share that with you I want you to know that we have refunded the $to the credit card that you provided for paymentIn addition, please note that this was not turned over to a
collection agencyThe notice from *** *** was from usThe SIC stands for Stillwater Insurance CompanyYou purchased a Stillwater Insurance Renters Policy through your *** agent on In reviewing what happened with your policy it appears that your *** agent did not properly cancel your policy as you had requested on We have reinforced our cancellation process with your *** agent and thank you for bringing this to our attention

Thank you for bringing this to our attentionWe have carefully reviewed this claim and have made a business decision to release the total recoverable depreciation payment prior to the completion of the roof repairThis is not our standard processIn the home insurance industry, recoverable
depreciation payment is not released until a copy of the contractor's invoice is submitted, which indicates the work was completedWe are making an exception in this case due to the extending circumstancesWe also take full responsibility for the confusion that we caused you in the claim letter, and we will adjust our letter accordingly to be more clearIf you have additional questions, please reach out to your claim representative (*** ***)

We appreciate that you disagree with our business criteriaYou do still have the option to renew your insurance policy with us by excluding your dog from the policyThat means you will continue to have insurance on your condo, but any future incidents involving your dog would not be coveredIf this option is agreeable to you, please call Virginia in our customer care department at ###-###-####Thank you

Stillwater Insurance Company, through its retained counsel, has spoken with Ms*** and addressed her concernsTo that end, the claim filed by Ms*** has been resolved amongst all involved
Ms*** advised Stillwater's counsel that she is withdrawing her complaint
Thank you

Dear Mr***,Our supervisor *** *** spoke to you about your concerns yesterdayAfter that discussion, we agreed to issue a supplemental paymentPlease let *** know if you need anything furtherThank you

Thank you for bringing this matter to our attentionWe have researched this complaint by *** *** and have issued her refund checks in the amount of $Here is a summary:
9/1/15: *** *** cancelled her Renters Insurance policyHer policy was set up as monthly EFT installmentsEFT
notices state that we need days notice to discontinue EFT and that the $billing fee is fully earned
9/2/15: Payment of $($premium + $installment fee) was withdrawn from her account via EFT
9/3/15: *** *** contacted us to request a refund of $We explained that a refund check for $would be issued and that check was mailed on 9/3/
9/8/15: *** *** requested that we also refund the $installment feeWe explained to her that this fee is a fully-earned, non refundable fee which is our standard processAfter consulting with managers, we decided to make an exception in this case and refund the $installment feeA $check was mailed on 9/10/
We consider this matter closed and our customer satisfied

Thank you for bringing the complaint from our customer (*** ***) to our attention
Mr***'s complaint was that we did not communicate that there would be an installment fee on his Renter's Insurance PolicyWe contacted Mr*** via a phone call on Thursday, August 27th and showed him where
the installment fee was communicated on his Renewal Offer and his Premium Bill Invoices
We consider this complaint closedPlease let me know if you need anything further from us