The customer purchased, on lay a way, a bed that was a floor sampleIt was told to her that it was no longer manufactured by the companyShe agreed to buy it She picked up the bed and she examined it & was satisfiedIt was wrapped for her in protective wrapping and taken by her She complained that one of the bed posts was cracked as it was being set up by her husbandWe told her to bring the bed post back for repair by us as the manufacturer does not have any parts any moeShe did We glued the bed post and repaired itShe examined it and was satisfied She came back with her husband and said that her husband cracked the bed post when he was trying to set it up again We offered her to credit the monies paid for the bed toward another bed She refused We explained that as written on the receipt "No refund on layaways, No exchange on layaways"However, as we are a neighborhood store for over years we always try to accommodate our customers and we would allow the monies paid by her to be creditedShe refused and wanted her money back Our position is that the bed was fine when it left the store but the customer's husband in attempting to put the bed together damaged it not only once but twice As stated we have been in business for over years and are always attuned to our customers Since it was a floor sample and no longer manufactured it was sold "as is" and accepted that wayAny damages were caused in the improper way it was being set up We attempted to correct the damage and again it was damaged by not setting it up properly We attempted to mediate the issue by offering a credit to another purchase but it was refused
The customer purchased, on lay a way, a bed that was a floor sampleIt was told to her that it was no longer manufactured by the companyShe agreed to buy it She picked up the bed and she examined it & was satisfiedIt was wrapped for her in protective wrapping and taken by her She complained that one of the bed posts was cracked as it was being set up by her husbandWe told her to bring the bed post back for repair by us as the manufacturer does not have any parts any moeShe did We glued the bed post and repaired itShe examined it and was satisfied She came back with her husband and said that her husband cracked the bed post when he was trying to set it up again We offered her to credit the monies paid for the bed toward another bed She refused We explained that as written on the receipt "No refund on layaways, No exchange on layaways"However, as we are a neighborhood store for over years we always try to accommodate our customers and we would allow the monies paid by her to be creditedShe refused and wanted her money back Our position is that the bed was fine when it left the store but the customer's husband in attempting to put the bed together damaged it not only once but twice As stated we have been in business for over years and are always attuned to our customers Since it was a floor sample and no longer manufactured it was sold "as is" and accepted that wayAny damages were caused in the improper way it was being set up We attempted to correct the damage and again it was damaged by not setting it up properly We attempted to mediate the issue by offering a credit to another purchase but it was refused