All Seasons Comfort Control

I bought a new heat pump from All Seasons years ago, and I could not be happier with its performance In addition, the technicians are professional and courteousThey have gained a customer for life

My problem was somewhat complicated and All Seasons did not give up until the problem was solved They were professional, fair, and reliable

THIS COMPANY IS VERY BADDO NOT DO BUSINESS WITH THESE PEOPLE They installed A HVAC system that leaks refrigerant and they will not find and fix the leakFor years they kept saying that leaks are and yearly maintenance for $is required to keep the system runningThis is extortion plain and simple After my last outrageous bill from All SeasonsI consulted with another HVAC professional and they found and fixed the leak within minutesmy system is now running correctlyAll Seasons failed to look for and repair a known leak, conning me into believing this was "normal" a bunch of liarsand they charge excessive fees for replacement refrigerant $a pound for what cost $a pound DO NOT DO BUSINESS WITH THESE PEOPLE

Allow me to take a moment to thank you for your business I understand that there seems to have been some misunderstanding in regards to your most recent transaction with our company Allow me to attempt to alleviate those concerns:The misunderstanding seems to stem from some confusion as to the terms of our maintenance agreement and what happens upon renewal So, to summarize the most recent service history, you had requested regular seasonal maintenance on December 18, 2012- upon the completion of that service you were offered the option of either paying the $service charge for the maintenance or you had the opportunity to purchase a maintenance agreement at that time for $ This $maintenance agreement included the already completed heating system seasonal maintenance, the upcoming air conditioning system seasonal maintenance, as well as other benefits reserved for maintenance agreement clients Seeing the value in this package you opted to forgo the $service charge and instead opted to purchase the seasonal maintenance agreement After that service, beginning March 14, 2013, we sent out six reminders to have your included seasonal maintenance completed Unfortunately, no service was scheduled and as indicated on the agreement, it expired one year from purchase on December 18, Approximately four months after the agreement expired, April 1, 2014, you called to schedule your air conditioning system seasonal maintenance which was scheduled and completed on April 11, After your service was completed, a service report was sent to you electronically and an invoice was sent out via US Mail for the renewal of your expired maintenance agreement for $plus tax (a $increase from 2012-2013) This agreement would include the already completed AC maintenance as well as the upcoming heating system seasonal maintenance as indicated on the invoice We received a phone call from you on May 19th questioning the invoice, and upon reviewing your file we confirmed that this invoice was in fact for an agreement renewal By no means do we require our customers enter into a maintenance agreement and you were given the option of opting out of the maintenance agreement and instead pay only for the services completed on April which were outside of your prior agreement and the total would be $(a $increase from 2012-2013) plus materials plus tax Understanding your concern that you missed the the previous years worth of maintenance and since you had been a good customer in the past, at that time we also extended to you a courtesy that if you should choose to renew your agreement with us we would extend the agreement to months and include a total of three service visits at no additional charge Unfortunately, we never heard back from you after this conversation and a friendly past due reminder was sent out on June 27th This reminder also stated that if you had questions regarding the invoice to please call us We did not hear from you so another reminder was send on July 31st In response to the July 31st reminder we received your very strongly worded letter which was delivered directly to me by my office to which I immediately called you to try to clarify the confusion After several unsuccessful attempts to reach you and no response to my voice mails, I replied to your letter via the US Mail outlying the above It was my opinion after reading your letter that there was some confusion stemming from the May 19-phone conversations and that you thought the invoice was for services completed I had very much hoped that my letter explaining the invoice in detail, as explained above, would eleviate your concerns and we may return our relationship to it's prior status However, I received an even more strongly worded response dated August 19th accusing us of vial business practices and treating our customers unfairly Being that we take nothing more seriously that the satisfaction of our customers and it being very clear that you were unhappy, I attempted again to reach you via telephone to discuss the matter and attempt to rectify the situation Again my call and voicemail went unanswered so I responded via a letter dated August I again outlined the above, stated clearly that you absolutely do not have to renew your agreement, and with the assumption that you did not want to exercise that option, informed you we would convert the invoice to reflect only the amount due for services rendered in the amount of $plus tax as explained in May I concluded that letter by stating that I still believed there was a misunderstanding that is leading to your outrage and I would very much like to speak to you to clarify your questions and do whatever I could to retain your business Unfortunately I did not receive a phone call but another very strongly worded letter dated August 24th After yet another unanswered phone call, I sent you a response stating that it was clear that the current manor of correspondence was not rectifying the situation and requested that you please stop sending letters and instead call me to discuss this matter The response to that request is the above Revdex.com complaint and to date I have never had the opportunity to speak to you.As you have requested in your email to our general company mail box on August 31st, the invoice amount had been converted to the $plus tax for services rendered and sent to you electronically via email as well as a hard copy via the US Mail It is my sincere hope that you review this information and see that we are in no way attempting to exploit you or deceive you and this has all been a misunderstanding I very much wish that I had been allowed the opportunity to speak with you as I am certain we would have come to an understanding.As always, I am available anytime should you wish to speak to reconcile our relationship.Sincerely,Christopher L***MemberAll Seasons Comfort Control, LLC

All Seasons Comfort Control replaced our heating and AC system as well as installed a Mitsubishi unit in our sunroom The experience was great, prices were fair, and service was exceptional Our home has never been as comfortable and the utility bills have come down I would highly recommend

Allow me to take a moment to thank you for your business. I understand that there seems to have been some misunderstanding in regards to your most recent transaction with our company. Allow me to attempt to alleviate those concerns:The misunderstanding seems to stem from some
confusion as to the terms of our maintenance agreement and what happens upon renewal. So, to summarize the most recent service history, you had requested regular seasonal maintenance on December 18, 2012- upon the completion of that service you were offered the option of either paying the $service charge for the maintenance or you had the opportunity to purchase a maintenance agreement at that time for $225. This $maintenance agreement included the already completed heating system seasonal maintenance, the upcoming air conditioning system seasonal maintenance, as well as other benefits reserved for maintenance agreement clients. Seeing the value in this package you opted to forgo the $service charge and instead opted to purchase the seasonal maintenance agreement. After that service, beginning March 14, 2013, we sent out six reminders to have your included seasonal maintenance completed. Unfortunately, no service was scheduled and as indicated on the agreement, it expired one year from purchase on December 18, 2013. Approximately four months after the agreement expired, April 1, 2014, you called to schedule your air conditioning system seasonal maintenance which was scheduled and completed on April 11, 2014. After your service was completed, a service report was sent to you electronically and an invoice was sent out via US Mail for the renewal of your expired maintenance agreement for $plus tax (a $increase from 2012-2013). This agreement would include the already completed AC maintenance as well as the upcoming heating system seasonal maintenance as indicated on the invoice. We received a phone call from you on May 19th questioning the invoice, and upon reviewing your file we confirmed that this invoice was in fact for an agreement renewal. By no means do we require our customers enter into a maintenance agreement and you were given the option of opting out of the maintenance agreement and instead pay only for the services completed on April which were outside of your prior agreement and the total would be $(a $increase from 2012-2013) plus materials plus tax. Understanding your concern that you missed the the previous years worth of maintenance and since you had been a good customer in the past, at that time we also extended to you a courtesy that if you should choose to renew your agreement with us we would extend the agreement to months and include a total of three service visits at no additional charge. Unfortunately, we never heard back from you after this conversation and a friendly past due reminder was sent out on June 27th. This reminder also stated that if you had questions regarding the invoice to please call us. We did not hear from you so another reminder was send on July 31st. In response to the July 31st reminder we received your very strongly worded letter which was delivered directly to me by my office to which I immediately called you to try to clarify the confusion. After several unsuccessful attempts to reach you and no response to my voice mails, I replied to your letter via the US Mail outlying the above. It was my opinion after reading your letter that there was some confusion stemming from the May 19-phone conversations and that you thought the invoice was for services completed. I had very much hoped that my letter explaining the invoice in detail, as explained above, would eleviate your concerns and we may return our relationship to it's prior status. However, I received an even more strongly worded response dated August 19th accusing us of vial business practices and treating our customers unfairly. Being that we take nothing more seriously that the satisfaction of our customers and it being very clear that you were unhappy, I attempted again to reach you via telephone to discuss the matter and attempt to rectify the situation. Again my call and voicemail went unanswered so I responded via a letter dated August 22. I again outlined the above, stated clearly that you absolutely do not have to renew your agreement, and with the assumption that you did not want to exercise that option, informed you we would convert the invoice to reflect only the amount due for services rendered in the amount of $plus tax as explained in May. I concluded that letter by stating that I still believed there was a misunderstanding that is leading to your outrage and I would very much like to speak to you to clarify your questions and do whatever I could to retain your business. Unfortunately I did not receive a phone call but another very strongly worded letter dated August 24th. After yet another unanswered phone call, I sent you a response stating that it was clear that the current manor of correspondence was not rectifying the situation and requested that you please stop sending letters and instead call me to discuss this matter. The response to that request is the above Revdex.com complaint and to date I have never had the opportunity to speak to you.As you have requested in your email to our general company mail box on August 31st, the invoice amount had been converted to the $plus tax for services rendered and sent to you electronically via email as well as a hard copy via the US Mail. It is my sincere hope that you review this information and see that we are in no way attempting to exploit you or deceive you and this has all been a misunderstanding. I very much wish that I had been allowed the opportunity to speak with you as I am certain we would have come to an understanding.As always, I am available anytime should you wish to speak to reconcile our relationship.Sincerely,Christopher L***MemberAll Seasons Comfort Control, LLC

Allow me first take a moment to thank *** *** for his
business
"> We very much appreciate whenever
a customer selects All Seasons Comfort Control to help them with their heating
and air conditioning needs and we hope after this issue is resolved we can
restore our relationship
I am taken aback that our customer believes we defrauded
them. Honesty and integrity are core
values of our business and there is nothing more important than a customer’s
satisfaction. I believe the core of this
problem is confusion as to the nature of the rebates, how this system works,
and the terms of the warranty. We have
attempted to convey this to our customer multiple times but hopefully seeing
this in writing helps put his concerns at ease
First, all rebates associated with this project were instant rebates. The system selected is a high efficiency system
and as such, qualifies for higher rebates.
This project had a total rebate amount of $1,which was subtracted
directly from the list price. To
clarify, at the time of purchase, this systems negotiated price was $12,but
the customer was only invoiced $11,500.
In addition, there are additional utility rebates that are occasionally available. In this situation, because of the installation
application and the fact that the customer uses LP as opposed to natural gas,
no additional utility rebates were available.
At the initial consult it was stated that additional rebates may be available and we would clarify at
a later date. We did confirm that unfortunately
we could not obtain additional rebates and the “additional rebate” portion of
the contract was removed from the final copy and signed by the customer
Second, the system purchased is a high efficiency dual fuel/
Hybrid heating system. This means that
on most occasions, the heat pump is utilized to heat the home and only in
certain situations does the propane furnace fire. While it will run on electricity most of the
time, *** *** seems to be under the impression that he does not require
propane unless he wants it- but that is not the case. This system uses less propane than any other
product offered, but it is still a propane system and won’t operate without the
presence of gas.
As to the allegation that our technician set the thermostat
to emergency heat causing the system to use more propane all I can say is our
technicians are highly trained and are specifically instructed to return the
thermostat to the setting desired by the customer. Unfortunately I was not on site and after
many months, the service technician has no specific recollection as to what
setting the thermostat was left on. Even
though we train our staff extensively, we do ask that our customers take
responsibility for their thermostat settings and controls. We offer training to our customers on new
controls at no charge when a system is installed and we provide all
documentation as to how to use the product in a folder attached to the new
system installed. This folder is left
with the indoor unit and explained at the time of installation
Finally, the warranty covers all parts and labor for a
period of time which results from a manufacturer or contractor defect whether
originating from product or faulty installation. However, it is noted in the warranty terms
that if at the time of service it is determined that the issue does not stem from
a defect, regular charges may apply. Similar
to how when you purchase a new vehicle, if you run out of gas, it would not be
a warranty issue, the same applies to HVAC.
There is no way for us, the HVAC company (we do not sell propane and are
not *** ***’s LP company) to know when the customer needs to fill up the
tank and the homeowner must take the responsibility to obtain fuel when
needed. This is the second service call
this season which we discovered the customer had no gas or allowed the propane
takes to run empty. As a courtesy he was
not charged for the first visit, even though it was a weekend. However, as we incur a significant expense to
dispatch a technician, especially after hours as in both cases here, we
invoiced the second service call as provided for in the warranty terms. In the event that someone runs out of gas, we
will certainly help anyway we can, but it is not a warranty claim
I very much hope that this clears up the issues and explains
the situation. Should *** *** wish
to speak to me directly, I am always available.
Sincerely,
Christopher L***
Member
All Seasons Comfort Control, LLC

Allow me first take a moment to thank [redacted] for his
business. We very much appreciate whenever
a customer selects All Seasons
Comfort Control to help them with their heating
and air conditioning needs and we hope after this issue is resolved we can
restore our relationship
I am taken aback that our customer believes we defrauded
them. Honesty and integrity are core
values of our business and there is nothing more important than a customer's
satisfaction. I believe the core of this
problem is confusion as to the nature of the rebates, how this system works,
and the terms of the warranty. We have
attempted to convey this to our customer multiple times but hopefully seeing
this in writing helps put his concerns at ease
First, all rebates associated with this project were instant rebates. The system selected is a high efficiency system
and as such, qualifies for higher rebates.
This project had a total rebate amount of $1,which was subtracted
directly from the list price. To
clarify, at the time of purchase, this systems negotiated price was $12,but
the customer was only invoiced $11,500.
In addition, there are additional utility rebates that are occasionally available. In this situation, because of the installation
application and the fact that the customer uses LP as opposed to natural gas,
no additional utility rebates were available.
At the initial consult it was stated that additional rebates may be available and we would clarify at
a later date. We did confirm that unfortunately
we could not obtain additional rebates and the "additional rebate" portion of
the contract was removed from the final copy and signed by the customer
Second, the system purchased is a high efficiency dual fuel/
Hybrid heating system. This means that
on most occasions, the heat pump is utilized to heat the home and only in
certain situations does the propane furnace fire. While it will run on electricity most of the
time, [redacted] seems to be under the impression that he does not require
propane unless he wants it- but that is not the case. This system uses less propane than any other
product offered, but it is still a propane system and won't operate without the
presence of gas.
As to the allegation that our technician set the thermostat
to emergency heat causing the system to use more propane all I can say is our
technicians are highly trained and are specifically instructed to return the
thermostat to the setting desired by the customer. Unfortunately I was not on site and after
many months, the service technician has no specific recollection as to what
setting the thermostat was left on. Even
though we train our staff extensively, we do ask that our customers take
responsibility for their thermostat settings and controls. We offer training to our customers on new
controls at no charge when a system is installed and we provide all
documentation as to how to use the product in a folder attached to the new
system installed. This folder is left
with the indoor unit and explained at the time of installation
Finally, the warranty covers all parts and labor for a
period of time which results from a manufacturer or contractor defect whether
originating from product or faulty installation. However, it is noted in the warranty terms
that if at the time of service it is determined that the issue does not stem from
a defect, regular charges may apply. Similar
to how when you purchase a new vehicle, if you run out of gas, it would not be
a warranty issue, the same applies to HVAC.
There is no way for us, the HVAC company (we do not sell propane and are
not [redacted]'s LP company) to know when the customer needs to fill up the
tank and the homeowner must take the responsibility to obtain fuel when
needed. This is the second service call
this season which we discovered the customer had no gas or allowed the propane
takes to run empty. As a courtesy he was
not charged for the first visit, even though it was a weekend. However, as we incur a significant expense to
dispatch a technician, especially after hours as in both cases here, we
invoiced the second service call as provided for in the warranty terms. In the event that someone runs out of gas, we
will certainly help anyway we can, but it is not a warranty claim
I very much hope that this clears up the issues and explains
the situation. Should [redacted] wish
to speak to me directly, I am always available.
Sincerely,
Christopher L[redacted]
Member
All Seasons Comfort Control, LLC

My problem was somewhat complicated and All Seasons did not give up until the problem was solved. They were professional, fair, and reliable.

All Seasons Comfort Control replaced our heating and AC system as well as installed a Mitsubishi unit in our sunroom. The experience was great, prices were fair, and service was exceptional. Our home has never been as comfortable and the utility bills have come down. I would highly recommend.

Hello-I am very surprised to see that [redacted] had an issue with the service provided by All Seasons Comfort Control.  This is the first I am hearing of any issue and I am sorry to hear she is not happy.  If we ever fall short of customer expectations, I always encourage them to call...

me directly- customer satisfaction is something we take very seriously and I welcome feed back from our customers.That being said, I will attempt to address the concerns here but will certainly reach out offline as well.Quality in our workmanship is a close second behind customer service when ranking what is important at All Seasons- I can 100% promise that no corners were cut and no shortcuts were taken.  When reviewing the file, what I believe [redacted] is referring to is when we returned to uninstall and reinstall the furnace at the customer's request.  The system was installed correctly however, the customer wanted the unit to match the visual appearance of their other system.  although there was no mechanical reason to do this, because satisfaction is so important, we completely redid the installation at our expense.  We always want our customers to be happy and because they wanted the system to look different (side return as opposed to bottom return), we were happy to oblige.Permits were discussed early on and the permit process explained.  At no point were we under any pressure and at no point were we threatened with legal action. The permits were filed in a timely manor as promised.  Permit fees are never included and in fact, we have a separate form clarifying the fact that permit fees are extra- please see the attached document signed and dated by the customer acknowledging permit fees are not included.I very much hope this helps clarify the issue but if there is anything I can do, please do not hesitate to contact me at any time.Sincerely,Chris L[redacted]All Seasons Comfort Control

I bought a new heat pump from All Seasons 4 years ago, and I could not be happier with its performance. In addition, the technicians are professional and courteous. They have gained a customer for life.

THIS COMPANY IS VERY BAD. DO NOT DO BUSINESS WITH THESE PEOPLE They installed A HVAC system that leaks refrigerant and they will not find and fix the leak. For 4 years they kept saying that leaks are normal and yearly maintenance for $255 is required to keep the system running. This is extortion plain and simple. After my last outrageous bill from All Seasons.... I consulted with another HVAC professional and they found and fixed the leak within minutes. my system is now running correctly.. All Seasons failed to look for and repair a known leak, conning me into believing this was "normal" .. a bunch of liars.. and they charge excessive fees for replacement refrigerant.. $175 a pound for what cost $5 a pound . DO NOT DO BUSINESS WITH THESE PEOPLE

Allow me to take a moment to thank you for your business.  I understand that there seems to have been some misunderstanding in regards to your most recent transaction with our company.  Allow me to attempt to alleviate those concerns:The misunderstanding seems to stem from some confusion...

as to the terms of our maintenance agreement and what happens upon renewal.  So, to summarize the most recent service history, you had requested regular seasonal maintenance on December 18, 2012- upon the completion of that service you were offered the option of either paying the $110 service charge for the maintenance or you had the opportunity to purchase a maintenance agreement at that time for $225.  This $225 maintenance agreement included the already completed heating system seasonal maintenance, the upcoming air conditioning system seasonal maintenance, as well as other benefits reserved for maintenance agreement clients.  Seeing the value in this package you opted to forgo the $110 service charge and instead opted to purchase the seasonal maintenance agreement.  After that service, beginning March 14, 2013, we sent out six reminders to have your included seasonal maintenance completed.  Unfortunately, no service was scheduled and as indicated on the agreement, it expired one year from purchase on December 18, 2013.  Approximately four months after the agreement expired, April 1, 2014, you called to schedule your air conditioning system seasonal maintenance which was scheduled and completed on April 11, 2014.  After your service was completed, a service report was sent to you electronically and an invoice was sent out via US Mail for the renewal of your expired maintenance agreement for $245 plus tax (a $20 increase from 2012-2013).  This agreement would include the already completed AC maintenance as well as the upcoming heating system seasonal maintenance as indicated on the invoice.  We received a phone call from you on May 19th questioning the invoice, and upon reviewing your file we confirmed that this invoice was in fact for an agreement renewal.  By no means do we require our customers enter into a maintenance agreement and you were given the option of opting out of the maintenance agreement and instead pay only for the services completed on April 11 which were outside of your prior agreement and the total would be $125 (a $15 increase from 2012-2013) plus materials plus tax.  Understanding your concern that you missed the the previous years worth of maintenance and since you had been a good customer in the past, at that time we also extended to you a courtesy that if you should choose to renew your agreement with us we would extend the agreement to 18 months and include a total of three service visits at no additional charge.  Unfortunately, we never heard back from you after this conversation and a friendly past due reminder was sent out on June 27th.  This reminder also stated that if you had questions regarding the invoice to please call us.  We did not hear from you so another reminder was send on July 31st.  In response to the July 31st reminder we received your very strongly worded letter which was delivered directly to me by my office to which I immediately called you to try to clarify the confusion.  After several unsuccessful attempts to reach you and no response to my voice mails, I replied to your letter via the US Mail outlying the above.  It was my opinion after reading your letter that there was some confusion stemming from the May 19-20 phone conversations and that you thought the invoice was for services completed.  I had very much hoped that my letter explaining the invoice in detail, as explained above, would eleviate your concerns and we may return our relationship to it's prior status.  However, I received an even more strongly worded response dated August 19th accusing us of vial business practices and treating our customers unfairly.  Being that we take nothing more seriously that the satisfaction of our customers and it being very clear that you were unhappy, I attempted again to reach you via telephone to discuss the matter and attempt to rectify the situation.  Again my call and voicemail went unanswered so I responded via a letter dated August 22.  I again outlined the above, stated clearly that you absolutely do not have to renew your agreement, and with the assumption that you did not want to exercise that option, informed you we would convert the invoice to reflect only the amount due for services rendered in the amount of $125 plus tax as explained in May.  I concluded that letter by stating that I still believed there was a misunderstanding that is leading to your outrage and I would very much like to speak to you to clarify your questions and do whatever I could to retain your business.  Unfortunately I did not receive a phone call but another very strongly worded letter dated August 24th.  After yet another unanswered phone call, I sent you a response stating that it was clear that the current manor of correspondence was not rectifying the situation and requested that you please stop sending letters and instead call me to discuss this matter.  The response to that request is the above Revdex.com complaint and to date I have never had the opportunity to speak to you.As you have requested in your email to our general company mail box on August 31st, the invoice amount had been converted to the $125 plus tax for services rendered and sent to you electronically via email as well as a hard copy via the US Mail.  It is my sincere hope that you review this information and see that we are in no way attempting to exploit you or deceive you and this has all been a misunderstanding.  I very much wish that I had been allowed the opportunity to speak with you as I am certain we would have come to an understanding.As always, I am available anytime should you wish to speak to reconcile our relationship.Sincerely,Christopher L[redacted]MemberAll Seasons Comfort Control, LLC

Review: A requested heating/air conditioning service call was performed on my home on April 11th. The technician, Scott Maffin provided me with a report and invoice showing a zero balance. He noted that although my contract had expired, in light of the fact that no service had been provided in more than a year, this call would be honored under that contract. I received a letter dated April 29, more than 2 weeks later via US Post Office explaining that an error had been made and a correct invoice was attached. This invoice showed a balance due of $259.70. Confused, I called the office and was told this invoice was for a new contract, specifically not for the maintenance call. A day or so later, I received a call from that office saying that invoice was in fact, for the maintenance call. It seemed unbelievable that maintenance calls more than doubled. I produced 2011 and 2012 invoices which showed charges of $110.00 plus tax for maintenance calls. I then received another correspondence via US Post Office from All Seasons dated June 27 stating the enclosed invoice for services performed was past due: $259.70. Another letter was received dated July 31 stating a copy of my outstanding invoice was attached and threatened to send the account to collections: $259.70. I responded on August 11 via US Post Office trying to determine what was actually owed. Was the $259.70 for a new contract, or indeed for the maintenance call (- which seemed like price gouging)? I received a response via US Post Office dated August 18 signed by Chris Long which finally admitted that the actual amount owed was approximately $150.00 . Not the actual amount, but approximate. I wrote again on August 19th that I still did know what I owed and thought that the practice of sending invoices for work not wanted nor owed and threatening collection was highly unethical, exploitative and most certainly deceptive. I received a letter dated August 22 from Chris Long trying to defend the reprehensible tactics but finally stating the amount owed to be $125 plus tax totaling $132.50. In my next letter dated August 24th, I demanded a standard invoice showing the date of the service, detailed service provided and the amount due. I received a letter dated August 28 from Chris Long "extending me the courtesy pf delaying my account to collections until September 5th." I still have no invoice. He has not responded to my query of how my account could possibly be overdue if I never received an invoice. I emailed www.AllSeasonsComfortControl.com today asking for an invoice.Desired Settlement: Admitting the attempt to bilk me of more than $100 via deceptive invoicing. Honoring the original invoice at the time of the service: 0.00

Business

Response:

Allow me to take a moment to thank you for your business. I understand that there seems to have been some misunderstanding in regards to your most recent transaction with our company. Allow me to attempt to alleviate those concerns:The misunderstanding seems to stem from some confusion as to the terms of our maintenance agreement and what happens upon renewal. So, to summarize the most recent service history, you had requested regular seasonal maintenance on December 18, 2012- upon the completion of that service you were offered the option of either paying the $110 service charge for the maintenance or you had the opportunity to purchase a maintenance agreement at that time for $225. This $225 maintenance agreement included the already completed heating system seasonal maintenance, the upcoming air conditioning system seasonal maintenance, as well as other benefits reserved for maintenance agreement clients. Seeing the value in this package you opted to forgo the $110 service charge and instead opted to purchase the seasonal maintenance agreement. After that service, beginning March 14, 2013, we sent out six reminders to have your included seasonal maintenance completed. Unfortunately, no service was scheduled and as indicated on the agreement, it expired one year from purchase on December 18, 2013. Approximately four months after the agreement expired, April 1, 2014, you called to schedule your air conditioning system seasonal maintenance which was scheduled and completed on April 11, 2014. After your service was completed, a service report was sent to you electronically and an invoice was sent out via US Mail for the renewal of your expired maintenance agreement for $245 plus tax (a $20 increase from 2012-2013). This agreement would include the already completed AC maintenance as well as the upcoming heating system seasonal maintenance as indicated on the invoice. We received a phone call from you on May 19th questioning the invoice, and upon reviewing your file we confirmed that this invoice was in fact for an agreement renewal. By no means do we require our customers enter into a maintenance agreement and you were given the option of opting out of the maintenance agreement and instead pay only for the services completed on April 11 which were outside of your prior agreement and the total would be $125 (a $15 increase from 2012-2013) plus materials plus tax. Understanding your concern that you missed the the previous years worth of maintenance and since you had been a good customer in the past, at that time we also extended to you a courtesy that if you should choose to renew your agreement with us we would extend the agreement to 18 months and include a total of three service visits at no additional charge. Unfortunately, we never heard back from you after this conversation and a friendly past due reminder was sent out on June 27th. This reminder also stated that if you had questions regarding the invoice to please call us. We did not hear from you so another reminder was send on July 31st. In response to the July 31st reminder we received your very strongly worded letter which was delivered directly to me by my office to which I immediately called you to try to clarify the confusion. After several unsuccessful attempts to reach you and no response to my voice mails, I replied to your letter via the US Mail outlying the above. It was my opinion after reading your letter that there was some confusion stemming from the May 19-20 phone conversations and that you thought the invoice was for services completed. I had very much hoped that my letter explaining the invoice in detail, as explained above, would eleviate your concerns and we may return our relationship to it's prior status. However, I received an even more strongly worded response dated August 19th accusing us of vial business practices and treating our customers unfairly. Being that we take nothing more seriously that the satisfaction of our customers and it being very clear that you were unhappy, I attempted again to reach you via telephone to discuss the matter and attempt to rectify the situation. Again my call and voicemail went unanswered so I responded via a letter dated August 22. I again outlined the above, stated clearly that you absolutely do not have to renew your agreement, and with the assumption that you did not want to exercise that option, informed you we would convert the invoice to reflect only the amount due for services rendered in the amount of $125 plus tax as explained in May. I concluded that letter by stating that I still believed there was a misunderstanding that is leading to your outrage and I would very much like to speak to you to clarify your questions and do whatever I could to retain your business. Unfortunately I did not receive a phone call but another very strongly worded letter dated August 24th. After yet another unanswered phone call, I sent you a response stating that it was clear that the current manor of correspondence was not rectifying the situation and requested that you please stop sending letters and instead call me to discuss this matter. The response to that request is the above Revdex.com complaint and to date I have never had the opportunity to speak to you.As you have requested in your email to our general company mail box on August 31st, the invoice amount had been converted to the $125 plus tax for services rendered and sent to you electronically via email as well as a hard copy via the US Mail. It is my sincere hope that you review this information and see that we are in no way attempting to exploit you or deceive you and this has all been a misunderstanding. I very much wish that I had been allowed the opportunity to speak with you as I am certain we would have come to an understanding.As always, I am available anytime should you wish to speak to reconcile our relationship.Sincerely,Christopher L[redacted]MemberAll Seasons Comfort Control, LLC

My problem was somewhat complicated and All Seasons did not give up until the problem was solved. They were professional, fair, and reliable.

I bought a new heat pump from All Seasons 4 years ago, and I could not be happier with its performance. In addition, the technicians are professional and courteous. They have gained a customer for life.

THIS COMPANY IS VERY BAD. DO NOT DO BUSINESS WITH THESE PEOPLE They installed A HVAC system that leaks refrigerant and they will not find and fix the leak. For 4 years they kept saying that leaks are normal and yearly maintenance for $255 is required to keep the system running. This is extortion plain and simple. After my last outrageous bill from All Seasons.... I consulted with another HVAC professional and they found and fixed the leak within minutes. my system is now running correctly.. All Seasons failed to look for and repair a known leak, conning me into believing this was "normal" .. a bunch of liars.. and they charge excessive fees for replacement refrigerant.. $175 a pound for what cost $5 a pound . DO NOT DO BUSINESS WITH THESE PEOPLE