At this time G&A Appliance will not be
able to refund the requested amountThe following explanation reflects the
service to indicate no wrongful or indirect info during this service
appointment Per our technician *** *** the following information was given
and mutual at the time of serviceCustomer indicated the unit remains in the
garage and had iced up on the back and not cooling*** checked the
refrigerator and found that the defrost terminator was badHe then checked the
defrost heater and timer and found both to be operating properly*** then
advised the customer on the cost of the repair to replace the terminator***
then waited as the customer called around to price out new refrigerator's
before making his decision for the repairCustomer then determined it would
cost twice as much to replace and asked if we would guarantee the repair***
advised the customer on our policies explaining that we guarantee one year on
the parts G&A replaces and the labor is guaranteed for ninety days
Customer then agreed to complete the repair*** returned approximately one week later
and replaced the terminator, the unit ran thru a defrost cycle and the defrost
cycle operated properly while *** was thereThe unit started cooling after
the defrost cycle at that timeThe customer called back approximately one hour
later and said the unit is not cooling and everything melted, at that time ***
returned to the home and rechecked the unitThe defrost components operated
properly and also found the compressor not running, *** then checked the
compressor windings with his OHM Meter and it was showing the compressor was
getting the correct readings for powerThe units start devices failed probably due
to excessive heat from being in the garage, it was at the peak of summer
temperatures*** also found the plastic in the freezer meltedAdvised the
customer that failure was a different problem and if they want to fix it
G&A would repair it for the cost of partsThe customer declined the new
repair and demanded a refund; *** advised he could not refund their money
*** asked the customer why they waited a month to call back, customer said
they were gone when it stopped workingThey said their son checked the unit a
few days later and the refrigerator was not working*** then asked if it was
checked before that and they had no response*** explained that G&A cannot
be liable for other parts that fail or other circumstances that happen and
G&A can only guarantee parts that are changed by G&A and can only
replace those parts under the warranty and are not responsible for damages that
occur by other failed parts
When the serviceman arrived I inquired "Is this unit worth fixing?"He responded that It wasHis bill amounted $We were obligated to buy a similar unit for $to replace the damaged refrigeratorA difference $When the service man departed he assured it would cool in orhoursIt was not cooling when he leftWe do not believe the unit ever cooled, over heating and melting the interiorMIs diagnosed and misrepresented the repair value
To whom it may concern, Please refer to attached documentation regarding this service. As a service company we feel that we have done our part and followed through on the customers concerns. We completed service on the original complaint and after the repair we were 100%...
confident that the unit was properly functioning before leaving the customer home. In Arizona, having a unit in the garage will shorten the life on the unit and will cause many issues to occur, when they occur we can not predict. In this case that is what happened. Our tech did access the concern and determined it was not related to the initial repair completed.
At this time G&A Appliance will not be
able to refund the requested amountThe following explanation reflects the
service to indicate no wrongful or indirect info during this service
appointment Per our technician *** *** the following information was given
and mutual at the time of serviceCustomer indicated the unit remains in the
garage and had iced up on the back and not cooling*** checked the
refrigerator and found that the defrost terminator was badHe then checked the
defrost heater and timer and found both to be operating properly*** then
advised the customer on the cost of the repair to replace the terminator***
then waited as the customer called around to price out new refrigerator's
before making his decision for the repairCustomer then determined it would
cost twice as much to replace and asked if we would guarantee the repair***
advised the customer on our policies explaining that we guarantee one year on
the parts G&A replaces and the labor is guaranteed for ninety days
Customer then agreed to complete the repair*** returned approximately one week later
and replaced the terminator, the unit ran thru a defrost cycle and the defrost
cycle operated properly while *** was thereThe unit started cooling after
the defrost cycle at that timeThe customer called back approximately one hour
later and said the unit is not cooling and everything melted, at that time ***
returned to the home and rechecked the unitThe defrost components operated
properly and also found the compressor not running, *** then checked the
compressor windings with his OHM Meter and it was showing the compressor was
getting the correct readings for powerThe units start devices failed probably due
to excessive heat from being in the garage, it was at the peak of summer
temperatures*** also found the plastic in the freezer meltedAdvised the
customer that failure was a different problem and if they want to fix it
G&A would repair it for the cost of partsThe customer declined the new
repair and demanded a refund; *** advised he could not refund their money
*** asked the customer why they waited a month to call back, customer said
they were gone when it stopped workingThey said their son checked the unit a
few days later and the refrigerator was not working*** then asked if it was
checked before that and they had no response*** explained that G&A cannot
be liable for other parts that fail or other circumstances that happen and
G&A can only guarantee parts that are changed by G&A and can only
replace those parts under the warranty and are not responsible for damages that
occur by other failed parts
When the serviceman arrived I inquired "Is this unit worth fixing?"He responded that It wasHis bill amounted $We were obligated to buy a similar unit for $to replace the damaged refrigeratorA difference $When the service man departed he assured it would cool in orhoursIt was not cooling when he leftWe do not believe the unit ever cooled, over heating and melting the interiorMIs diagnosed and misrepresented the repair value
To whom it may concern, Please refer to attached documentation regarding this service. As a service company we feel that we have done our part and followed through on the customers concerns. We completed service on the original complaint and after the repair we were 100%...
confident that the unit was properly functioning before leaving the customer home. In Arizona, having a unit in the garage will shorten the life on the unit and will cause many issues to occur, when they occur we can not predict. In this case that is what happened. Our tech did access the concern and determined it was not related to the initial repair completed.