All Seasons Energy

I am writing today in response to a customer service complaint [redacted] All Season Energy LLC is a locally owned and operated family business and take pride in the impeccable level of customer service we have provided to all of our customers in the past eight years we have been in business.This will be our second year that we have been doing business with [redacted] website in efforts to grow our customer base, and it has proven to be quite successful, It has helped us to gain additional new customers outside the website for returned business due to the level of personal service we provide Its has been a positive business relationship with all positive feedback this far.A day in the life of the Oil Business 101Our Business provides a product of home heating fuelOur customers (new and old )may call our office and not only order in number of gallons , but ask to fill a tank, as such , some may under or overshoot the number of gallons they have currently in the tank The driver can also be called out a emergency out of oil when on the road , and we will try to accommodate if it is within the route they are on that day in effort to service our customers when in needWith that said, the driver has chances of running out of oil and will return to terminal in New Haven to "reload" This may take him out of route and add additional hours to the day Standard procedure is in the event that the driver runs out of oil, and it may be late getting back to terminal's to refill, or is past hours of road service , the tickets are called into the office and the Customer Service rep will ensure none of the customers were on emergency need of oil, and places calls to indicate the delivery will be sent out for the next business day The ComplaintRoute driver had a mechanical breakdown late in the day, and called into the office with two tickets, one being the person we are speaking of todayThe Customer Service rep confirmed on the office copy ticket that a message was left at the phone number provided for this specific customer, that the driver would be out the next business day.The next business morning, There was a quite nasty message on the answering service from the customers daughter indicating that someone had waited all day for delivery and no one had shown up I called the customer before my day started and wanted to ensure them that we did leave a message, and I have the ticket on route for the same day Additionally in light of the thought of mis communication, I offered a cent discount per gallon to maintain what I thought to be a good faith gestureThe customer agree to the price per gallon and instructed me to proceed with the delivery that business day, and that she would need for someone to call one half hour prior to delivery , so that someone can meet me there.At the previous stop that day, I called the phone number on the ticket to confirm my arrival in half of an hour , and got voice mail, I called two more times, with the same voicemail and left message, and then prior getting back on my route, called the office to ask the office to call all numbers on the ticket, and that I was enroute to the address provided Upon arrival to the service address , no one was home, and I called into the office to ask of they had gotten in touch with anyone , and she confirmed that the daughter had answered and would get message to her fatherI waited about one half hour for the customer to arrive , and when he did, he was apparently angry , and started to complain about the missed delivery from the prior business dayI once again apologized and mentioned that I had spoke with his daughter this morning, and apologized for mis communications, and offered a cent discount per gallon discount for the in convenienceThe customer proceeded to tell me that my business was a joke and he did not understand how we "operated like that"I did not pay too much attention to the name calling and continued to tell him I was sorry he still felt as though we did not satisfy his needs, I then instructed my helper to hook the hose to the house to prepare for deliveryAt that point the customer asked that we not delivery gallons as per the original order but rather fill his tank and he would provide me with a personal checkI have to be honest at that point I was not comfortable with the terms of the payment as originally agreed, and have been in business way too long to know that he would likely stop payment on the check at the end of the day, and additionally did not have a past relationship with this customer I asked the helper to disconnect the hose from the house and I would be on with my day I was told to get off his property, and called numerous names which I do not care to repeat I never responded to the foul language and just went about my business to get away as fast as I could to avoid further confrontation, while the entire time doing this being taunted.I did reach out to the website owner the following business day and explain the series of events, and only to find out this was not the first time the customer has done this to an oil company, in fact, there was one previous complaint registered, and as such this customer is now removed from the website, and no longer able to conduct business in the future.I mentioned before that I am a small family owned and operated business, I do not have room for financial error, or the time to deal with people who intend to get things for nothing ultimately at my expense I have spent many seasons with outstanding monies due to my business for what I thought to be good faith and customer service gone badAt the end of the day, This complaint does not change the ways in which my business will continue to strive to hit our targets to achieve customer satisfaction, maintain positive relationships and belief in trust values.On a lighter note , There should be a Better Consumer Bureau for us small folks who are just working hard everyday to make ends meet, with little or no respect from people who claim to be up standing American's but don't fit the bill RegardsAll Seasons Energy LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received the letter approximately one week after I filed the claimAnd that was after calling for a week trying to get oilBut I do except their offer Sincerely, [redacted]

I am writing today in response to a customer service complaint [redacted]All Season Energy LLC is a locally owned and operated family business and take pride in the impeccable level of customer service we have provided to all of our customers in the past eight years we have been in...

business.This will be our second year that we have been doing business with [redacted] website in efforts to grow our customer base, and it has proven to be quite successful, It has helped us to gain additional new customers outside the website for returned business due to the level of personal service we provide.  Its has been a positive business relationship with all positive feedback this far.A day in the life of  the Oil Business 101Our Business provides a  product of home heating fuel. Our customers (new and old )may call our office and not only order in number of gallons , but ask to fill a tank, as such , some may under or overshoot the number of gallons they have currently in the tank.  The driver can also be called out a emergency out of oil when on the road ,  and we will try to accommodate  if it is within the route they are on that day in effort to service our customers when in need. With that said, the driver has chances of running out of oil and will return to terminal in New Haven to "reload" This may take him out of route and add additional hours to the day.  Standard procedure is in the event that the driver runs out of oil, and it may be late getting back to terminal's to refill, or is past 13 hours of road service , the tickets are called into the office and the Customer Service rep will ensure none of the customers were on emergency  need of oil, and places calls to indicate the delivery will be sent out for the next business day.  The ComplaintRoute driver had a mechanical breakdown late in the day,  and called into the office with two tickets, one being the person we are speaking of today. The Customer Service rep confirmed on the office copy ticket that a message was left at the phone number provided for this specific customer,  that the driver would be out the next business day.The next business morning, There was a quite nasty message on the answering service from the customers daughter indicating that someone had waited all day for delivery and no one had shown up.  I called the customer before my day started and wanted to ensure them that we did leave a message,  and I have the ticket on route for the same day.  Additionally in light of the thought of mis communication, I offered a 10 cent discount per gallon to maintain what I thought to be a good faith gesture. The customer agree to the price per gallon and instructed me to proceed with the delivery that business day, and that she would need for someone to call one half hour prior to delivery , so that someone can meet me there.At the previous stop that day, I called the phone number on the ticket to confirm my arrival in half of an hour , and got voice mail, I called two more times, with the same voicemail and left message, and then prior getting back on my route, called the office to ask the office to call all numbers on the ticket, and that I was enroute to the address provided.  Upon arrival to the service address , no one was home, and I called into the office to ask of they had gotten in touch with anyone , and she confirmed that the daughter had answered and would get message to her father. I waited about one half hour for the customer to arrive , and when he did, he was apparently angry , and started to complain about the missed delivery from the prior business day. I  once again apologized and mentioned that I had spoke with his daughter this morning, and apologized for mis communications, and offered a 10 cent discount per gallon discount for the in convenience. The customer proceeded to tell me that my business was a joke and he did not understand how we "operated like that". I did not pay too much attention to the name calling and continued to tell him I was sorry he still felt as though we did not satisfy his needs, I then instructed my helper to hook the hose to the house to prepare for delivery. At that point the customer asked that we not delivery 100 gallons as per the original order but rather fill his tank and he would provide me with a personal check. I have to be honest at that point I was not comfortable with the terms of the payment as originally agreed, and have been in business way too long to know that he would likely stop payment on the check at the end of the day,  and  additionally did not have a past relationship with this customer . I asked the helper to disconnect the hose from the house and I would be on with my day.  I was told to get off his property, and called numerous names which I do not care to repeat.  I never responded to the foul language and just went about my business to get away as fast as I could to avoid further confrontation, while the entire time doing this being taunted.I did reach out to the website owner the following business day and explain the series of events,  and only to find out this was not the first time the customer has done this to an oil company,  in fact, there was one previous complaint registered,  and as such this customer is now removed from the website,  and no longer  able to conduct business in the future.I mentioned before that I am a small family owned and operated business, I do not have room for financial error,  or the time to deal with people who intend to get things for nothing ultimately at my expense.  I have spent many seasons with outstanding monies due to my business for what I thought to be good faith and customer service gone bad. At the end of the day,  This false complaint  does not change the ways in which my business will continue to strive to hit our targets to achieve customer satisfaction, maintain positive relationships and belief in trust values.On a lighter note , There should be a Better Consumer Bureau for us small folks who are just  working hard everyday to make ends meet,  with little or no respect from people who claim to be up standing American's but don't fit the bill.  RegardsAll Seasons Energy LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received the letter  approximately one week after I filed the claim. And that was after calling for a week trying to get oil. But I do except their offer.
Sincerely,
[redacted]

The company dissolved middle of march . Letters were sent to all customers of such, with information on company that took over all accts...not sure why she didn't receive letter .  if she is stating she has a credit with all seasons that is not an issue simply send me customer info and we will...

send refund check

I am writing today in response to a customer service complaint [redacted]
All Season Energy LLC is a locally owned and operated family business and take pride in the impeccable level of customer service we have provided to all of our customers in the past eight years we have been in...

business.This will be our second year that we have been doing business with [redacted] website in efforts to grow our customer base, and it has proven to be quite successful, It has helped us to gain additional new customers outside the website for returned business due to the level of personal service we provide.  Its has been a positive business relationship with all positive feedback this far.
A day in the life of  the Oil Business 101
Our Business provides a  product of home heating fuel. Our customers (new and old )may call our office and not only order in number of gallons , but ask to fill a tank, as such , some may under or overshoot the number of gallons they have currently in the tank.  The driver can also be called out a emergency out of oil when on the road ,  and we will try to accommodate  if it is within the route they are on that day in effort to service our customers when in need. With that said, the driver has chances of running out of oil and will return to terminal in New Haven to "reload" This may take him out of route and add additional hours to the day.  
Standard procedure is in the event that the driver runs out of oil, and it may be late getting back to terminal's to refill, or is past 13 hours of road service , the tickets are called into the office and the Customer Service rep will ensure none of the customers were on emergency  need of oil, and places calls to indicate the delivery will be sent out for the next business day.  
The Complaint
Route driver had a mechanical breakdown late in the day,  and called into the office with two tickets, one being the person we are speaking of today. The Customer Service rep confirmed on the office copy ticket that a message was left at the phone number provided for this specific customer,  that the driver would be out the next business day.
The next business morning, There was a quite nasty message on the answering service from the customers daughter indicating that someone had waited all day for delivery and no one had shown up.  I called the customer before my day started and wanted to ensure them that we did leave a message,  and I have the ticket on route for the same day.  Additionally in light of the thought of mis communication, I offered a 10 cent discount per gallon to maintain what I thought to be a good faith gesture. The customer agree to the price per gallon and instructed me to proceed with the delivery that business day, and that she would need for someone to call one half hour prior to delivery , so that someone can meet me there.
At the previous stop that day, I called the phone number on the ticket to confirm my arrival in half of an hour , and got voice mail, I called two more times, with the same voicemail and left message, and then prior getting back on my route, called the office to ask the office to call all numbers on the ticket, and that I was enroute to the address provided.  Upon arrival to the service address , no one was home, and I called into the office to ask of they had gotten in touch with anyone , and she confirmed that the daughter had answered and would get message to her father. I waited about one half hour for the customer to arrive , and when he did, he was apparently angry , and started to complain about the missed delivery from the prior business day. I  once again apologized and mentioned that I had spoke with his daughter this morning, and apologized for mis communications, and offered a 10 cent discount per gallon discount for the in convenience. The customer proceeded to tell me that my business was a joke and he did not understand how we "operated like that". I did not pay too much attention to the name calling and continued to tell him I was sorry he still felt as though we did not satisfy his needs, I then instructed my helper to hook the hose to the house to prepare for delivery. At that point the customer asked that we not delivery 100 gallons as per the original order but rather fill his tank and he would provide me with a personal check.
I have to be honest at that point I was not comfortable with the terms of the payment as originally agreed, and have been in business way too long to know that he would likely stop payment on the check at the end of the day,  and  additionally did not have a past relationship with this customer . I asked the helper to disconnect the hose from the house and I would be on with my day.  I was told to get off his property, and called numerous names which I do not care to repeat.  I never responded to the foul language and just went about my business to get away as fast as I could to avoid further confrontation, while the entire time doing this being taunted.
I did reach out to the website owner the following business day and explain the series of events,  and only to find out this was not the first time the customer has done this to an oil company,  in fact, there was one previous complaint registered,  and as such this customer is now removed from the website,  and no longer  able to conduct business in the future.
I mentioned before that I am a small family owned and operated business, I do not have room for financial error,  or the time to deal with people who intend to get things for nothing ultimately at my expense.  I have spent many seasons with outstanding monies due to my business for what I thought to be good faith and customer service gone bad. 
At the end of the day,  This false complaint  does not change the ways in which my business will continue to strive to hit our targets to achieve customer satisfaction, maintain positive relationships and belief in trust values.
On a lighter note , There should be a Better Consumer Bureau for us small folks who are just  working hard everyday to make ends meet,  with little or no respect from people who claim to be up standing American's but don't fit the bill.  
Regards
All Seasons Energy LLC

Review: I submitted an order on [redacted] on 9/This is a website that connects customers with oil companies that lower their cost when the consumer pays cashThe company name is withheld until you agree to purchase from themThat company then calls you to set up a deliveryI leave early for work and am not available during delivery hours so I left my fathers contact information, as he would be the one accepting deliveryAll seasons energy contacted him on 9/and commited to deliver the only that day, they were unable to give a specific time for delivery, but said they would call minutes prior to deliveryThey never called, and they never cameWe tried calling the company four times, no one answeredOn 9/I called the company, as did my father to complain about the customer serviceWe were told the driver ran out of oilMy response was that the driver had our number and should have called to let us know the delivery would not take placeIn addition, they did not intend to deliver oil to us on 9/29, but the following day because they said they had commitments to their customers all readyI feel, that we should have been given priority to next day delivery since they didn't fulfill their obligation to us on MondayI asked to speak to the owner, since I thought he would want to know how his company was being handledThe owner of the company called on 10/1, was very professional and apologeticHe offered to guarantee delivery by pm on 10/and offered to decrease the cost by centsI agreed to give him one more chance, I also asked him to call minutes prior to arrival so that my father would be there when the delivery was madeOn 10/my father received a phone call from the driver/owner stating that he's been calling all morning and no one has answeredThis was the first time his phone had rung all morningIn error, the company called my home number My home number was not given as the contact number for deliveryWhen I came home later in the evening I did receive his messages, however he was confused and called the incorrect contact numberMy father arrived minutes after he received his first and only phone callHe was met by a very belligerent man who intended to only add gallons to the tank instead of the requested tank fullOn my request I estimated that I would need gallons, but I asked to have the tank filledThe gentleman got angry and procedded to use profanity with my father and call him a scam artistThis man was yelling at a year old man because he was frustrated by his inability to call the correct phone number on the order formGranted, this was a miscommunication but the level of disrespect and lack of customer service from the very start is inappropriate and needs to be addressed.Desired Settlement: Apology from company
Business
Response:
I am writing today in response to a customer service complaint [redacted]All Season Energy LLC is a locally owned and operated family business and take pride in the impeccable level of customer service we have provided to all of our customers in the past eight years we have been in business.This will be our second year that we have been doing business with [redacted] website in efforts to grow our customer base, and it has proven to be quite successful, It has helped us to gain additional new customers outside the website for returned business due to the level of personal service we provideIts has been a positive business relationship with all positive feedback this far.A day in the life of the Oil Business 101Our Business provides a product of home heating fuelOur customers (new and old )may call our office and not only order in number of gallons , but ask to fill a tank, as such , some may under or overshoot the number of gallons they have currently in the tankThe driver can also be called out a emergency out of oil when on the road , and we will try to accommodate if it is within the route they are on that day in effort to service our customers when in needWith that said, the driver has chances of running out of oil and will return to terminal in New Haven to "reload" This may take him out of route and add additional hours to the dayStandard procedure is in the event that the driver runs out of oil, and it may be late getting back to terminal's to refill, or is past hours of road service , the tickets are called into the office and the Customer Service rep will ensure none of the customers were on emergency need of oil, and places calls to indicate the delivery will be sent out for the next business dayThe ComplaintRoute driver had a mechanical breakdown late in the day, and called into the office with two tickets, one being the person we are speaking of todayThe Customer Service rep confirmed on the office copy ticket that a message was left at the phone number provided for this specific customer, that the driver would be out the next business day.The next business morning, There was a quite nasty message on the answering service from the customers daughter indicating that someone had waited all day for delivery and no one had shown upI called the customer before my day started and wanted to ensure them that we did leave a message, and I have the ticket on route for the same dayAdditionally in light of the thought of mis communication, I offered a cent discount per gallon to maintain what I thought to be a good faith gestureThe customer agree to the price per gallon and instructed me to proceed with the delivery that business day, and that she would need for someone to call one half hour prior to delivery , so that someone can meet me there.At the previous stop that day, I called the phone number on the ticket to confirm my arrival in half of an hour , and got voice mail, I called two more times, with the same voicemail and left message, and then prior getting back on my route, called the office to ask the office to call all numbers on the ticket, and that I was enroute to the address providedUpon arrival to the service address , no one was home, and I called into the office to ask of they had gotten in touch with anyone , and she confirmed that the daughter had answered and would get message to her fatherI waited about one half hour for the customer to arrive , and when he did, he was apparently angry , and started to complain about the missed delivery from the prior business dayI once again apologized and mentioned that I had spoke with his daughter this morning, and apologized for mis communications, and offered a cent discount per gallon discount for the in convenienceThe customer proceeded to tell me that my business was a joke and he did not understand how we "operated like that"I did not pay too much attention to the name calling and continued to tell him I was sorry he still felt as though we did not satisfy his needs, I then instructed my helper to hook the hose to the house to prepare for deliveryAt that point the customer asked that we not delivery gallons as per the original order but rather fill his tank and he would provide me with a personal checkI have to be honest at that point I was not comfortable with the terms of the payment as originally agreed, and have been in business way too long to know that he would likely stop payment on the check at the end of the day, and additionally did not have a past relationship with this customer I asked the helper to disconnect the hose from the house and I would be on with my dayI was told to get off his property, and called numerous names which I do not care to repeatI never responded to the foul language and just went about my business to get away as fast as I could to avoid further confrontation, while the entire time doing this being taunted.I did reach out to the website owner the following business day and explain the series of events, and only to find out this was not the first time the customer has done this to an oil company, in fact, there was one previous complaint registered, and as such this customer is now removed from the website, and no longer able to conduct business in the future.I mentioned before that I am a small family owned and operated business, I do not have room for financial error, or the time to deal with people who intend to get things for nothing ultimately at my expenseI have spent many seasons with outstanding monies due to my business for what I thought to be good faith and customer service gone badAt the end of the day, This complaint does not change the ways in which my business will continue to strive to hit our targets to achieve customer satisfaction, maintain positive relationships and belief in trust values.On a lighter note , There should be a Better Consumer Bureau for us small folks who are just working hard everyday to make ends meet, with little or no respect from people who claim to be up standing American's but don't fit the billRegardsAll Seasons Energy LLC