All Seasons Gas Grill & Fireside Shop

We have advised Mr [redacted] multiple times verbally and in writing that neither he nor we know the measurements of his termination cap to the main house He has, specifically and unfairly, refused to allow us onto his property to take the necessary measurements We do know if he proceeds with his current plans, the unit will not work Therefore, we are unable to accommodate his request for an additional $2,over and above the $1,he already owes us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWe are not satisfied with the response by the business because we feel that they are being totally unfair, and dishonestFirst off, Mr [redacted] states that neither party knew the measurements from the termination cap to the main houseI find that very unprofessional, and untrue since Mr [redacted] and his crew assembled and installed the fireplace and the chimneyHow could they not know the measurements to what they themselves builtAlso, and even more importantThe Fire Marshal/Code Enforcement Officer of [redacted] County, [redacted] , and the Fire Chief of [redacted] , [redacted] both stated that the fireplace chimney was out of code and unsafeIt doesn't really matter what Mr [redacted] determines the measurements to beThe Fire Marshal, and the Fire Chief have the only authority to determine whether a chimney is out of code or notAND, of course I told Mr [redacted] that his crew are no longer welcome on my propertythis was after several days of emails being passed back and forth, with Mr [redacted] disputing what the Fire Marshal, and the Fire Chief told meMr [redacted] had already determined that the job, was completed correctlyI felt it was a waist of time to ask Mr [redacted] (multiple times) to fix something that he does not believe to be brokenAlso, from the start, Mr***' crew was unprofessional, and down right meanThey slammed doors, ruined a wall, and damaged an expensive hard wood floorWhen I complained to Mr***, his reply was that the supervisor of the crew was not a "happy camper"Since I travel and am away from home often, I didn't want to expose my wife and son to Mr***' "unhappy campers"To me, it is very obvious that Mr [redacted] underbid this job, and refused to spend money, or cut in to his profit to complete the job correctlyI have attached a picture of the chimney that Mr***' crew installedThis was the same picture that the Fire Marshal and the Fire Chief saw and determined the chimney to be unsafe and out of codeThe code states that the top of the chimney , or termination point, must be a prescribed distance from any flammable objectIf you were to measure 10' from the termination point of the chimney, in a horizontal line, in ANY direction, you must not contact anythingAs plainly visible in the photo, measuring approx1/feet from the top (termination point) of the chimney, you would contact the wooden wall of our home, and also, at approx5', you would hit the wooden underside of the eves, of the upper roof, located behind the chimneyThis distance , being less then 10', makes it a fire hazard due to sparks and burning cinders coming out of the chimneyAll this was explained to Mr***, and all I got in return was an argumentI had to spend $to pay another contractor to complete what Mr [redacted] couldn't or wouldn't do Regards, [redacted] %

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] I have reattached Mr***' letter, and answered some of his statements with bold print Please see attached First, let me start by saying the [redacted] family, over the three years we have had ongoing discussions about these high efficiency wood burning fireplaces, are nice people Why they have chosen to be so contrarian - after the number of times All Seasons has gone out of their way (which I will detail) to satisfy them – that I cannot address First off, our family has only been in [redacted] for years, so Mr [redacted] has certainly NOT known us for over years I can, however, address Mr [redacted] ’s specific complaints Let’s begin with the priceI honored a two year old quotation because I knew Mrs [redacted] really wanted a wood burning fireplace instead of the ventfree unit they had I also at her insistence, made a firm commitment to hold the price I did this assuming, it would be our two day installation It was not and to add insult to injury, the [redacted] s have refused to pay for our and the stone mason’s installation ($1,800.00) I don’t see that bragging about “honoring a quote” is something to mention I would think that that would be assumedDon’t all good businesses honor their quoted? We don’t believe that it is our fault at all that the job took over days First of all, we do have a measurement (8’9”), but I did not personally take it I merely asked Mr [redacted] ’s permission to PERSONALLY retake the measurements so I would know if this dimension was the distance from the roof eve to the adjoining wall or from the center of the pipe to the adjoining wall I would, then, know how much horizontal pipe, if any, needed to be added It is untrue that Mr [redacted] has the “measurement” If he had it already, then why would it be necessary to measure it again? Mr [redacted] just made up this measurementHe must have, because he didn’t have the measurement beforeHe is trying to prove that it was merely “inches off” That permission was unfairly and unjustly denied To claim that I, at years of age, married to the same woman for years, a grandfather and having served on four different church vestries, having already been to his home any number of times, would somehow be a danger to his wife and teenage son is simply beyond the pale The “ink mark on the wall” was to illustrate to Mrs [redacted] – Mr [redacted] was not there for the initial install – the two different heights the unit could be mounted and that portion of the wall is now completely encased in stone as was the plan from the very beginning How this “ruined” the wall is beyond our comprehension As to the issue of the floor, that was caused by a single screw which got under the tarp when at Mr [redacted] ’s request, we had to completely reinstall a 600# unit to drop it down from the level Mrs [redacted] wanted (coffee table height) to the level Mr [redacted] wanted (approx6” or standard raised hearth height) Again, he was not there during the initial install so this situation, possibly, could have been avoided The floor, a very expensive hard wood floor, was damaged by a large metal drywall screw that was carelessly left on the floor, under the fireplace insert, before it was set down The gouges are not minimalThe floor was perfect before the fireplace job We expected it to be perfect upon completionMy [redacted] employee did try to repair it with a colored wood repair pencil, and we certainly applaud his efforts, but the damage is NOT repaired, and is plainly visible Just because my wife tipped the worker for his efforts, (and to reimburse the worker for his own money spent) doesn’t mean we now have our floor repaired Also, we whole heartily disagree that my wife EVER wanted the fire place mounted as high as they initially mounted itIt looked silly how it was mounted, and at this height, the mantle had to be mounted just inched from the top of the ceilingHow silly is that My wife and I clearly told both Mr [redacted] and his workers that we wanted the fireplace to look “just like the brochure” We believe the workers mounted it high, because they made a mistakeHowever, when I complained and asked Mr [redacted] to send back to crew to reinstall the fireplace at the correct height, the crew returned angry, and with a very bad attitudeThey slammed our exterior door so hard, and so many times, that it had to be repaired too When I complained about this, Mr [redacted] only answer was that they were not “happy campers” How unprofessional is that! And the ink mark on the wall has nothing to do with illustrating anything It was made to help the guy cutting our drywall know where to cut BUT it shouldn’t have been extended past where to cutting was This was sloppy, and the ink will not come off The wall will have to be repainted This required another four men and another full day of installation, disattaching and reattaching the vent system, two air intakes, completely redoing the electrical wiring, lifting a 600# unit out of the chase and then reinstalling The [redacted] ’s were not charged for this reinstall and we repaired the floor and even got a tip for doing a nice job!! Again, this reinstallation was not caused by us No one on earth would have been happy with where the fireplace and mantle was installedThey made an error, and had to fix it It is as simple as that We were then accused of causing a water leak After we sent two more people down, disattached the plywood wall, we discovered they had a plumbing leak They were also not charged for this additional trip There was a water leakWe didn’t “accuse” them We merely stated that we never saw the wall leak before Why is it leaking now? And it wasn’t a plumbing leak The water was coming in through our siding, during a rainThis may or may not have been caused by Mr***’ crew; however we chose to let that one go After delivering the stone for the job, Mrs [redacted] decided she wanted a different color hearth stone We made another trip to [redacted] , paid extra for the new stone and, again, did not charge them I’m glad Mr [redacted] mentioned the stone The stone mason told us that he was shocked about how much stone was ordered by Mr***, as he only used about one third of the stone purchased by us You would think that with all the years Mr [redacted] has been in business, he could better judge just how much stone must be purchased to complete a job I can’t even fathom how much extra money we spent on unnecessary stones because Mr [redacted] ordered way, way too much As to code, obviously, we knew we needed to elbow over, there’s one there!! The 3.5’ rise is very standard to get the termination cap below the wind coming directly across the peak and the wind that follows the roof line Also a common, code recommended practice To address the 10’ “rule,” you can either go up or you can go out In the [redacted] ’s case, the logical way was to go out If need be, even more Again, I needed to take a measurement to be sure and was denied the opportunity even though I had advised him when a “friend” of his brought this issue up: “If we’re off, it’s by a matter of inches and not yards.” This is well documented in our correspondence and was stated multiple times “This is NOT a standard open faced fireplace, but a high efficiency unit.” The two are not and will never be the same though I cannot seem to get this simple point across We had a set date and time for Mr [redacted] to come back out to our home to measure We had to do this, because Mr [redacted] repeatedly stated that he “was in code” Mr [redacted] cancelled this appointment because of “darkness and bad weather” There was no bad weather on that dateAnd, yes, it was dark It gets dark every nightI think Mr [redacted] knew this when he set the day and time for this visit Further, the plan was for them to come to our home on Halloween night We cancelled family plans to accommodate Mr***, and then he cancelled at the last minute If Mr [redacted] forwarded to the Revdex.com ALL of the emails sent back and forth, you could see that Mr [redacted] flat out said that the job was in code, and even bragged about never “killing anyone” with his fireplaces Mr [redacted] also keeps talking down that the fire Marshal and Code Enforcement official never measured themselves, but only saw a photograph This is true, however, the photo clearly shows that the chase/chimney was not near high enough or far enough from the home to be within the fire code FURTHER, I don’t see why his age, the length of his marriage, his status as a grandfather, or how many churches he has served has any importance or relevance in this case I am a decorated and wounded veteranI have been married to the same lady for many years, and also go to churchMy wife is a teacher and Sunday school teacherAnd I am a retired policeman with over years of service AND I currently work for the state of **., in a law enforcement capacityBut I didn’t find this necessary to inform the Revdex.com to help prove my caseBut the biggest reason that we (uninvited) Mr [redacted] to our home, was that the collateral damage done by his crew, and the hostility of his men, was not something I was willing to subject my family too, againI never said that my family was in danger! The [redacted] s, instead, chose to go up, but not as far as was mandated by code – which, I might add, would make the unit totally inoperable Mr [redacted] keeps referring to the Fire Marshall (or the local code official) who, to my knowledge, has also not taken a single measurement on site, but relied on pictures Regardless, even he says, the new configuration STILL does not meet code First off, we didn’t “chose” to make our chimney/chase higher, it had to be to make it safe and comply with the fire codeSecond, Adding additional height to the chimney did not make it “totally inoperable” It works great, just as Mr [redacted] says in his last paragraph In short, Mr [redacted] now has had an untrained, unauthorized "stone mason/framer" construct a 20’ chase, paid three times more than what he should have (actually paying more for a wood structure and siding than for the equipment he purchased from us which will actually heat his home and save them money) effectively voiding his warranty with us (we have no idea what type of pipe the "stone mason/framer" used) and it STILL does not meet code!! “an untrained, unauthorized "stone mason/framer” !!!!! We hired the guy that Mr [redacted] sent to us.!! He is the one that completed the job Also, we have contacted the manufacturer of the fireplace insert Our warranty is still good with THEM, despite the fact that the manufacturer told us the Mr [redacted] and All Seasons is no longer an authorized dealer of their product, and hasn’t been for some timeFunny, this was never told to us by Mr [redacted] The amount the stone mason/framer charged was so egregious that I advised him – a person we have dealt with a number of years – we would no longer be recommending him to our clients I suspicion the siding was for the ENTIRE addition and not just the chase Yes, the ENTIRE chimney/chase had to be sidedWhy would anyone only put siding on part of a chimney? Had the [redacted] s simply let us take our measurements, correct the problem, they would have saved a significant amount of money AND have a unit that meets the local Fire Marshall’s code With all the years that Mr [redacted] has been in business, one would imagine that chimneys and chases would be made and installed at the proper height during the initial installation Mr***’ business is unprofessional and his crew is incompetent I have submitted our entire written conversations over the years with the [redacted] s to the Revdex.com along with a copy of this response If they can find any trace of All Seasons either being “dishonest” or “unprofessional,” I’d love to know where and when it occurred As stated earlier, All Seasons has gone out of its way to accommodate and make the [redacted] s happy with their selection Have, as a consequence, been turned into the Revdex.com AND not been paid for our efforts even though the [redacted] s have commented that the unit “works great!

First, let me start by saying the [redacted] family, over the three years we have had ongoing discussions about these high efficiency wood burning fireplaces, are nice people Why they have chosen to be so contrarian - after the number of times All Seasons has gone out of their way (which I will detail) to satisfy them – that I cannot addressI can, however, address Mr [redacted] ’s specific complaints Let’s begin with the priceI honored a two year old quotation because I knew Mrs [redacted] really wanted a wood burning fireplace instead of the ventfree unit they had I also at her insistence, made a firm commitment to hold the price I did this assuming, it would be our two day installation It was not and to add insult to injury, the [redacted] s have refused to pay for our and the stone mason’s installation ($1,800.00) First of all, we do have a measurement (8’9”), but I did not personally take it I merely asked Mr [redacted] ’s permission to PERSONALLY retake the measurements so I would know if this dimension was the distance from the roof eve to the adjoining wall or from the center of the pipe to the adjoining wall I would, then, know how much horizontal pipe, if any, needed to be added That permission was unfairly and unjustly denied To claim that I, at years of age, married to the same woman for years, a grandfather and having served on four different church vestries, having already been to his home any number of times, would somehow be a danger to his wife and teenage son is simply beyond the pale The “ink mark on the wall” was to illustrate to Mrs [redacted] – Mr [redacted] was not there for the initial install – the two different heights the unit could be mounted and that portion of the wall is now completely encased in stone as was the plan from the very beginning How this “ruined” the wall is beyond our comprehension As to the issue of the floor, that was caused by a single screw which got under the tarp when at Mr [redacted] ’s request, we had to completely reinstall a 600# unit to drop it down from the level Mrs [redacted] wanted (coffee table height) to the level Mr [redacted] wanted (approx6” or standard raised hearth height) Again, he was not there during the initial install so this situation, possibly, could have been avoided This required another four men and another full day of installation, disattaching and reattaching the vent system, two air intakes, completely redoing the electrical wiring, lifting a 600# unit out of the chase and then reinstalling The [redacted] ’s were not charged for this reinstall and we repaired the floor and even got a tip for doing a nice job!! We were then accused of causing a water leak After we sent two more people down, disattached the plywood wall, we discovered they had a plumbing leak They were also not charged for this additional trip After delivering the stone for the job, Mrs [redacted] decided she wanted a different color hearth stone We made another trip to [redacted] , paid extra for the new stone and, again, did not charge them As to code, obviously, we knew we needed to elbow over, there’s one there!! The 3.5’ rise is very standard to get the termination cap below the wind coming directly across the peak and the wind that follows the roof line Also a common, code recommended practice To address the 10’ “rule,” you can either go up or you can go out In the [redacted] ’s case, the logical way was to go out If need be, even more Again, I needed to take a measurement to be sure and was denied the opportunity even though I had advised him when a “friend” of his brought this issue up: “If we’re off, it’s by a matter of inches and not yards.” This is well documented in our correspondence and was stated multiple times “This is NOT a standard open faced fireplace, but a high efficiency unit.” The two are not and will never be the same though I cannot seem to get this simple point across The [redacted] s, instead, chose to go up, but not as far as was mandated by code – which, I might add, would make the unit totally inoperable Mr [redacted] keeps referring to the Fire Marshall (or the local code official) who, to my knowledge, has also not taken a single measurement on site, but relied on pictures Regardless, even he says, the new configuration STILL does not meet code In short, Mr [redacted] now has had an untrained, unauthorized "stone mason/framer" construct a 20’ chase, paid three times more than what he should have (actually paying more for a wood structure and siding than for the equipment he purchased from us which will actually heat his home and save them money) effectively voiding his warranty with us (we have no idea what type of pipe the "stone mason/framer" used) and it STILL does not meet code!! The amount the stone mason/framer charged was so egregious that I advised him – a person we have dealt with a number of years – we would no longer be recommending him to our clients I suspicion the siding was for the ENTIRE addition and not just the chase Had the [redacted] s simply let us take our measurements, correct the problem, they would have saved a significant amount of money AND have a unit that meets the local Fire Marshall’s code I have submitted our entire written conversations over the years with the [redacted] s to the Revdex.com along with a copy of this response If they can find any trace of All Seasons either being “dishonest” or “unprofessional,” I’d love to know where and when it occurredAs stated earlier, All Seasons has gone out of its way to accommodate and make the [redacted] s happy with their selection Have, as a consequence, been turned into the Revdex.com AND not been paid for our efforts even though the [redacted] s have commented that the unit “works great!!”%%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are not satisfied with the response by the business because we feel that they are being totally unfair, and dishonest. First off, Mr. [redacted] states that neither party knew the measurements from the termination cap to the main house. I find that very unprofessional, and untrue since Mr. [redacted] and his crew assembled and installed the fireplace and the chimney. How could they not know the measurements to what they themselves built. Also, and even more important. The Fire Marshal/Code Enforcement Officer of [redacted] County, ** , and the Fire Chief of [redacted], ** both stated that the fireplace chimney was out of code and unsafe. It doesn't really matter what Mr. [redacted] determines the measurements to be. The Fire Marshal, and the Fire Chief have the only authority to determine whether a chimney is out of code or not. AND, of course I told Mr. [redacted] that his crew are no longer welcome on my property. this was after several days of emails being passed back and forth, with Mr. [redacted] disputing what the Fire Marshal, and the Fire Chief told me. Mr. [redacted] had already determined that the job, was completed correctly. I felt it was a waist of time to ask Mr. [redacted] (multiple times) to fix something that he does not believe to be broken.. Also, from the start, Mr. [redacted]' crew was unprofessional, and down right mean. They slammed doors, ruined a wall, and damaged an expensive hard wood floor. When I complained to Mr. [redacted], his reply was that the supervisor of the crew was not a "happy camper". Since I travel and am away from home often, I didn't want to expose my wife and son to Mr. [redacted]' "unhappy campers". To me, it is very obvious that Mr. [redacted] underbid this job, and refused to spend money, or cut in to his profit to complete the job correctly. I have attached a picture of the chimney that Mr. [redacted]' crew installed. This was the same picture that the Fire Marshal and the Fire Chief saw and determined the chimney to be unsafe and out of code. The code states that the top of the chimney , or termination point, must be a prescribed distance from any flammable object. If you were to measure 10' from the termination point of the chimney, in a horizontal line, in ANY direction, you must not contact anything. As plainly visible in the photo, measuring approx. 3 1/2 feet from the top (termination point) of the chimney, you would contact the wooden wall of our home, and also, at approx. 5', you would hit the wooden underside of the eves, of the upper roof, located behind the chimney. This distance , being less then 10', makes it a fire hazard due to sparks and burning cinders coming out of the chimney. All this was explained to Mr. [redacted], and all I got in return was an argument. I had to spend $6000.00 to pay another contractor to complete what Mr. [redacted] couldn't or wouldn't do.
Regards,
[redacted]
 
 
 
 %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
I have reattached Mr. [redacted]' letter, and answered some of his statements with bold print.   Please see attached.
 
   First, let me start by saying the [redacted] family, over the three years we have had ongoing discussions about these high efficiency wood burning fireplaces, are nice people.  Why they have chosen to be so contrarian - after the number of times All Seasons has gone out of their way (which I will detail) to satisfy them – that I cannot address.   First off, our family has only been in ** for 2 years, so Mr. [redacted] has certainly NOT known us for over 3 years.
 
I can, however, address Mr. [redacted]’s specific complaints. 
 
   Let’s begin with the price. I honored a two year old quotation because I knew Mrs. [redacted] really wanted a wood burning fireplace instead of the ventfree unit they had.  I also at her insistence, made a firm commitment to hold the price.  I did this assuming, it would be our normal two day installation.  It was not and to add insult to injury, the [redacted]s have refused to pay for our and the stone mason’s installation ($1,800.00).    I don’t see that bragging about “honoring a quote” is something to mention.  I would think that that would be assumed. Don’t all good businesses honor their quoted?  We don’t believe that it is our fault at all that the job took over 2 days.
 
   First of all, we do have a measurement (8’9”), but I did not personally take it.  I merely asked Mr. [redacted]’s permission to PERSONALLY retake the measurements so I would know if this dimension was the distance from the roof eve to the adjoining wall or from the center of the pipe to the adjoining wall.  I would, then, know how much horizontal pipe, if any, needed to be added.    It is untrue that Mr. [redacted] has the “measurement”.  If he had it already, then why would it be necessary to measure it again? Mr. [redacted] just made up this measurement. He must have, because he didn’t have the measurement before. He is trying to prove that it was merely “inches off”.
 
   That permission was unfairly and unjustly denied.  To claim that I, at 65 years of age, married to the same woman for 39 years, a grandfather and having served on four different church vestries, having already been to his home any number of times, would somehow be a danger to his wife and teenage son is simply beyond the pale. 
 
   The “ink mark on the wall” was to illustrate to Mrs. [redacted] – Mr. [redacted] was not there for the initial install – the two different heights the unit could be mounted and that portion of the wall is now completely encased in stone as was the plan from the very beginning.  How this “ruined” the wall is beyond our comprehension.
 
   As to the issue of the floor, that was caused by a single screw which got under the tarp when at Mr. [redacted]’s request, we had to completely reinstall a 600# unit to drop it down from the level Mrs. [redacted] wanted (coffee table height) to the level Mr. [redacted] wanted (approx. 6” or standard raised hearth height).  Again, he was not there during the initial install so this situation, possibly, could have been avoided.  The floor, a very expensive hard wood floor,  was damaged by a large metal drywall screw that was carelessly left on the floor, under the fireplace insert, before it was set down.  The gouges are not minimal. The floor was perfect before the fireplace job.  We expected it to be perfect upon completion. My [redacted] employee did try to repair it with a colored wood repair pencil, and we certainly applaud his efforts, but the damage is NOT repaired, and is plainly visible.  Just because my wife tipped the worker for his efforts, (and to reimburse the worker for his own money spent) doesn’t mean we now have our floor repaired.  Also, we whole heartily disagree that my wife EVER wanted the fire place mounted as high as they initially mounted it. It looked silly how it was mounted, and at this height, the mantle had to be mounted just inched from the top of the ceiling. How silly is that.  My wife and I clearly told both Mr. [redacted] and his workers that we wanted the fireplace to look “just like the brochure”.  We believe the workers mounted it high, because they made a mistake. However, when I complained and asked Mr. [redacted] to send back to crew to reinstall the fireplace at the correct height, the crew returned angry, and with a very bad attitude. They slammed our exterior door so hard, and so many times, that it had to be repaired too.   When I complained about this, Mr [redacted] only answer was that they were not “happy campers” How unprofessional is that!  And the ink mark on the wall has nothing to do with illustrating anything.  It was made to help the guy cutting our drywall know where to cut.   BUT it shouldn’t have been extended past where to cutting was.  This was sloppy, and the ink will not come off.  The wall will have to be repainted.
 
  This required another four men and another full day of installation, disattaching and reattaching the vent system, two air intakes, completely redoing the electrical wiring, lifting a 600# unit out of the chase and then reinstalling.  The [redacted]’s were not charged for this reinstall and we repaired the floor and even got a tip for doing a nice job!!   Again, this reinstallation was not caused by us.  No one on earth would have been happy with where the fireplace and mantle was installed. They made an error, and had to fix it.  It is as simple as that.
 
   We were then accused of causing a water leak.  After we sent two more people down, disattached the plywood wall, we discovered they had a plumbing leak.  They were also not charged for this additional trip.  There was a water leak. We didn’t “accuse” them.  We merely stated that we never saw the wall leak before.  Why is it leaking now?  And it wasn’t a plumbing leak.  The water was coming in through our siding, during a rain. This may or may not have been caused by Mr. [redacted]’ crew; however we chose to let that one go.
 
   After delivering the stone for the job, Mrs. [redacted] decided she wanted a different color hearth stone.  We made another trip to [redacted], paid extra for the new stone and, again, did not charge them.  I’m glad Mr. [redacted] mentioned the stone.  The stone mason told us that he was shocked about how much stone was ordered by Mr. [redacted],   as he only used about one third of the stone purchased by us.   You would think that with all the years Mr. [redacted] has been in business, he could better judge just how much stone must be purchased to complete a job.  I can’t even fathom how much extra money we spent on unnecessary stones because Mr. [redacted] ordered way, way too much.
 
   As to code, obviously, we knew we needed to elbow over, there’s one there!!  The 3.5’ rise is very standard to get the termination cap below the wind coming directly across the peak and the wind that follows the roof line.  Also a common, code recommended practice.
 
   To address the 10’ “rule,” you can either go up or you can go out. 
 
   In the [redacted]’s case, the logical way was to go out.  If need be, even more.  Again, I needed to take a measurement to be sure and was denied the opportunity even though I had advised him when a “friend” of his brought this issue up:  “If we’re off, it’s by a matter of inches and not yards.”  This is well documented in our correspondence and was stated multiple times.  “This is NOT a standard open faced fireplace, but a high efficiency unit.”  The two are not and will never be the same though I cannot seem to get this simple point across.    We had a set date and time for Mr. [redacted] to come back out to our home to measure.  We had to do this, because Mr. [redacted] repeatedly stated that he “was in code”  Mr. [redacted] cancelled this appointment because of “darkness and bad weather” There was no bad weather on that date. And, yes, it was dark.  It gets dark every night. I think Mr. [redacted] knew this when he set the day and time for this visit.  Further, the plan was for them to come to our home on Halloween night.  We cancelled family plans to accommodate Mr. [redacted], and then he cancelled at the last minute.  If Mr. [redacted] forwarded to the Revdex.com ALL of the emails sent back and forth, you could see that Mr. [redacted] flat out said that the job was in code, and even bragged about never “killing anyone” with his fireplaces.   Mr. [redacted] also keeps talking down that the fire Marshal and Code Enforcement official never measured themselves, but only saw a photograph.  This is true, however, the photo clearly shows that the chase/chimney was not near high enough or far enough from the home to be within the fire code.  FURTHER, I don’t see why his age, the length of his marriage, his status as a grandfather, or how many churches he has served has any importance or relevance in this case.  I am a decorated and wounded veteran. I have been married to the same lady for many years, and also go to church. My wife is a teacher and Sunday school teacher. And I am a retired policeman with over 28 years of service.  AND I currently work for the state of **., in a law enforcement capacity. But I didn’t find this necessary to inform the Revdex.com to help prove my case.
But the biggest reason that we (uninvited) Mr. [redacted] to our home, was that the collateral damage done by his crew, and the hostility of his men, was not something I was willing to subject my family too, again. I never said that my family was in danger!
 
   The [redacted]s, instead, chose to go up, but not as far as was mandated by code – which, I might add, would make the unit totally inoperable.  Mr. [redacted] keeps referring to the Fire Marshall (or the local code official) who, to my knowledge, has also not taken a single measurement on site, but relied on pictures.  Regardless, even he says, the new configuration STILL does not meet code.  First off, we didn’t “chose” to make our chimney/chase higher, it had to be to make it safe and comply with the fire code. Second, Adding additional height to the chimney did not make it “totally inoperable”.  It works great, just as Mr. [redacted] says in his last paragraph.
 
   In short, Mr. [redacted] now has had an untrained, unauthorized "stone mason/framer" construct a 20’ chase, paid three times more than what he should have (actually paying more for a wood structure and siding than for the equipment he purchased from us which will actually heat his home and save them money) effectively voiding his warranty with us (we have no idea what type of pipe the "stone mason/framer" used) and it STILL does not meet code!!   “an untrained, unauthorized "stone mason/framer” !!!!! We hired the guy that Mr. [redacted] sent to us.!! He is the one that completed the job.  Also, we have contacted the manufacturer of the fireplace insert.  Our warranty is still good with THEM, despite the fact that the manufacturer told us the Mr. [redacted] and All Seasons is no longer an authorized dealer of their product, and hasn’t been for some time. Funny, this was never told to us by Mr. [redacted]
 
   The amount the stone mason/framer charged was so egregious that I advised him – a person we have dealt with a number of years – we would no longer be recommending him to our clients.  I suspicion the siding was for the ENTIRE addition and not just the chase.  Yes, the ENTIRE chimney/chase had to be sided. Why would anyone only put siding on part of a chimney?
 
  Had the [redacted]s simply let us take our measurements, correct the problem, they would have saved a significant amount of money AND have a unit that meets the local Fire Marshall’s code.   With all the years that Mr. [redacted] has been in business, one would imagine that chimneys and chases would be made and installed at the proper height during the initial installation.  Mr. [redacted]’ business is unprofessional and his crew is incompetent.
 
  I have submitted our entire written conversations over the years with the [redacted]s to the Revdex.com along with a copy of this response.  If they can find any trace of All Seasons either being “dishonest” or “unprofessional,” I’d love to know where and when it occurred.
 
As stated earlier, All Seasons has gone out of its way to accommodate and make the [redacted]s happy with their selection.  Have, as a consequence, been turned into the Revdex.com AND not been paid for our efforts even though the [redacted]s have commented that the unit “works great!

First, let me start by saying the [redacted] family, over the three years we have had ongoing discussions about these high efficiency wood burning fireplaces, are nice people.  Why they have chosen to be so contrarian - after the number of times All Seasons has gone out of their way (which I will detail) to satisfy them – that I cannot address.
I can, however, address Mr. [redacted]’s specific complaints. 
   Let’s begin with the price. I honored a two year old quotation because I knew Mrs. [redacted] really wanted a wood burning fireplace instead of the ventfree unit they had.  I also at her insistence, made a firm commitment to hold the price.  I did this assuming, it would be our normal two day installation.  It was not and to add insult to injury, the [redacted]s have refused to pay for our and the stone mason’s installation ($1,800.00).
   First of all, we do have a measurement (8’9”), but I did not personally take it.  I merely asked Mr. [redacted]’s permission to PERSONALLY retake the measurements so I would know if this dimension was the distance from the roof eve to the adjoining wall or from the center of the pipe to the adjoining wall.  I would, then, know how much horizontal pipe, if any, needed to be added.
   That permission was unfairly and unjustly denied.  To claim that I, at 65 years of age, married to the same woman for 39 years, a grandfather and having served on four different church vestries, having already been to his home any number of times, would somehow be a danger to his wife and teenage son is simply beyond the pale. 
   The “ink mark on the wall” was to illustrate to Mrs. [redacted] – Mr. [redacted] was not there for the initial install – the two different heights the unit could be mounted and that portion of the wall is now completely encased in stone as was the plan from the very beginning.  How this “ruined” the wall is beyond our comprehension.
   As to the issue of the floor, that was caused by a single screw which got under the tarp when at Mr. [redacted]’s request, we had to completely reinstall a 600# unit to drop it down from the level Mrs. [redacted] wanted (coffee table height) to the level Mr. [redacted] wanted (approx. 6” or standard raised hearth height).  Again, he was not there during the initial install so this situation, possibly, could have been avoided. 
  This required another four men and another full day of installation, disattaching and reattaching the vent system, two air intakes, completely redoing the electrical wiring, lifting a 600# unit out of the chase and then reinstalling.  The [redacted]’s were not charged for this reinstall and we repaired the floor and even got a tip for doing a nice job!!
   We were then accused of causing a water leak.  After we sent two more people down, disattached the plywood wall, we discovered they had a plumbing leak.  They were also not charged for this additional trip.
   After delivering the stone for the job, Mrs. [redacted] decided she wanted a different color hearth stone.  We made another trip to [redacted], paid extra for the new stone and, again, did not charge them.
   As to code, obviously, we knew we needed to elbow over, there’s one there!!  The 3.5’ rise is very standard to get the termination cap below the wind coming directly across the peak and the wind that follows the roof line.  Also a common, code recommended practice.
   To address the 10’ “rule,” you can either go up or you can go out. 
   In the [redacted]’s case, the logical way was to go out.  If need be, even more.  Again, I needed to take a measurement to be sure and was denied the opportunity even though I had advised him when a “friend” of his brought this issue up:  “If we’re off, it’s by a matter of inches and not yards.”  This is well documented in our correspondence and was stated multiple times.  “This is NOT a standard open faced fireplace, but a high efficiency unit.”  The two are not and will never be the same though I cannot seem to get this simple point across.
   The [redacted]s, instead, chose to go up, but not as far as was mandated by code – which, I might add, would make the unit totally inoperable.  Mr. [redacted] keeps referring to the Fire Marshall (or the local code official) who, to my knowledge, has also not taken a single measurement on site, but relied on pictures.  Regardless, even he says, the new configuration STILL does not meet code.
   In short, Mr. [redacted] now has had an untrained, unauthorized "stone mason/framer" construct a 20’ chase, paid three times more than what he should have (actually paying more for a wood structure and siding than for the equipment he purchased from us which will actually heat his home and save them money) effectively voiding his warranty with us (we have no idea what type of pipe the "stone mason/framer" used) and it STILL does not meet code!!
   The amount the stone mason/framer charged was so egregious that I advised him – a person we have dealt with a number of years – we would no longer be recommending him to our clients.  I suspicion the siding was for the ENTIRE addition and not just the chase.
  Had the [redacted]s simply let us take our measurements, correct the problem, they would have saved a significant amount of money AND have a unit that meets the local Fire Marshall’s code.
  I have submitted our entire written conversations over the years with the [redacted]s to the Revdex.com along with a copy of this response.  If they can find any trace of All Seasons either being “dishonest” or “unprofessional,” I’d love to know where and when it occurred.
As stated earlier, All Seasons has gone out of its way to accommodate and make the [redacted]s happy with their selection.  Have, as a consequence, been turned into the Revdex.com AND not been paid for our efforts even though the [redacted]s have commented that the unit “works great!!”%%

We have advised Mr. [redacted] multiple times verbally and in writing that neither he nor we know the measurements of his termination cap to the main house.  He has, specifically and unfairly, refused to allow us onto his property to take the necessary measurements.  We do know if he proceeds...

with his current plans, the unit will not work.  Therefore, we are unable to accommodate his request for an additional $2,400 over and above the $1,800 he already owes us.