All Seasons Heating & Air Conditioning, Inc.

RE: Case ID [redacted]This letter is responding to Revdex.com cmplaint, case # [redacted]Per the homeowners statement "connected two condensation lines backwards", it is impossible to connect drains backwards.  Customer also states "installed incorrect P trap".  All Seasons Heating used ALL existing...

drain piping along with the existing drain pan.  All Seasons Heating DID NOT replace existing return air plenum box, all we were contracted to install was existing furnace, literally we lifed old furnace of plenum box, set new furnace on and reconnected drain pipe.Customer paid other contractor for new drain pan, plenum box and expects us to pay the cost?If we had been notified a few days after installation or even a few weeks later, I could justify complaint, however this system operatored for four months in extreme summer conditions without any complaints.  If the drains had not been connected properly there would have been hundreds of gallons of water drainage from the beginning of installation.After reaching out to the other contractor who remedied the situation, we have all come to the conclusion of a plugged condensation drain.I accept NO responsibility for damages caused by said restricted condensate drain.  HOWEVER, in keeping with our pledge of "doing whatever it takes" we will gladly refund the full amount of the dispute, 100% customer satisfaction is always our goal!I am enclosing a copy of the refund check.SincerelyDerrick L[redacted]