All Seasons Heating & Cooling

All Seasons Heating & Cooling received a non emergency work order from the warranty company on 8/16/14 (Saturday). Mind you; All Seasons Heating & Cooling business hours are Monday through Friday from 8AM – 5PM yet instead of waiting until Monday Aug. 18th 2014 we took action that same day...

due to the high temperatures that we were experiencing here in [redacted]. On 8/19/14 All Seasons Heating & Cooling received a quote from one of our parts house regarding the part in dispute - control board. On 8/21/14 All Seasons Heating & Cooling contacted the warranty company and was authorized to obtain the part from the manufacture. The part’s information was then given to manufacture to order. In addition we advise our customers that we will contact them when the part arrives to schedule an appointment two to three days out for installation. During this time it is out of All Seasons Heating & Cooling control since there is no part to install. When All Seasons Heating & Cooling is contacted that the part has arrived and has been inspected to make sure there was no damage done during shipping the customer is contacted to schedule the final installation as mentioned above. It is also out of All Seasons control that the part is listed as back ordered and no estimated time of arrival (ETA) is provided to us. 
On 8/28/14 our technician was dispatched to go out to the premise to install Control Board and was out at the premise for 1 hour and half. The technician had trouble installing the control board leaving a door knocker for the property owners to know that we had gone to the premise to complete installation but was not successful. Finally, the owner ([redacted]) went out on 8/29/14 and completed the installation of the control board and had their AC working properly.  
In response as to why All Seasons does not provide customers with information of our local parts house is because it has been brought to our attention previously that customers will contact the parts house to try to follow up on the ETA of the arrival for their part/s instead of contacting us directly. Furthermore; it is not our policy to give parts house information to our warranty customers. All Seasons provides the serial and model number information to the warranty company but is not required to give the parts house information to the customer directly. If the customer was directly asking for the serial and model number information Mr. & Mrs. [redacted] could have obtained it directly from their own unit as well as the carbon copy given to them when the service fee was paid for on 8/16/14.

Terrible customer service. We have been without AC for 8 days and counting. We live where temps. are over 100 degrees. They do not show any initiative and don't seem to care how long it takes to get someone out to fix it.

All Seasons Heating & Cooling received a non emergency work order from the warranty company on 8/16/14 (Saturday). Mind you; All Seasons Heating & Cooling business hours are Monday through Friday from 8AM – 5PM yet instead of waiting until Monday Aug. 18th 2014 we took action that same day...

due to the high temperatures that we were experiencing here in [redacted]. On 8/19/14 All Seasons Heating & Cooling received a quote from one of our parts house regarding the part in dispute - control board. On 8/21/14 All Seasons Heating & Cooling contacted the warranty company and was authorized to obtain the part from the manufacture. The part’s information was then given to manufacture to order. In addition we advise our customers that we will contact them when the part arrives to schedule an appointment two to three days out for installation. During this time it is out of All Seasons Heating & Cooling control since there is no part to install. When All Seasons Heating & Cooling is contacted that the part has arrived and has been inspected to make sure there was no damage done during shipping the customer is contacted to schedule the final installation as mentioned above. It is also out of All Seasons control that the part is listed as back ordered and no estimated time of arrival (ETA) is provided to us. 

On 8/28/14 our technician was dispatched to go out to the premise to install Control Board and was out at the premise for 1 hour and half. The technician had trouble installing the control board leaving a door knocker for the property owners to know that we had gone to the premise to complete installation but was not successful. Finally, the owner ([redacted]) went out on 8/29/14 and completed the installation of the control board and had their AC working properly.  

In response as to why All Seasons does not provide customers with information of our local parts house is because it has been brought to our attention previously that customers will contact the parts house to try to follow up on the ETA of the arrival for their part/s instead of contacting us directly. Furthermore; it is not our policy to give parts house information to our warranty customers. All Seasons provides the serial and model number information to the warranty company but is not required to give the parts house information to the customer directly. If the customer was directly asking for the serial and model number information Mr. & Mrs. [redacted] could have obtained it directly from their own unit as well as the carbon copy given to them when the service fee was paid for on 8/16/14.

Terrible customer service. We have been without AC for 8 days and counting. We live where temps. are over 100 degrees. They do not show any initiative and don't seem to care how long it takes to get someone out to fix it.