All Seasons Inc

Complaint: ***
I am rejecting this response because: the key to my case are the words I spoke to your phone rep in which I stated, “my machine works great that is not the issue.” Also you “performed a service” without asking my permission or telling me I would be billed including never saying a tech would be at my house for hours Whatever expensive programming you are using to have techs arrive in the hour window time frame obviously isn’t worth it, that’s not my fault or problem
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for all the time spent on this particular situation. My main concern is to let others, who may not be familiar with heating/air conditioning systems, know that they do have a choice albeit, as you pointed out, not a better choiceAgain, thank you.
S*** ***

We do offer $whenever referred to friends and familyThis is done when our business card get passed on to someone who then contacts us resulting on HVAC system purchaseIn this particular case, our business card was presented to us after ***’s heat pump system installationThe intention
of this program is to reward customers who entrust us to their friends and family by referralIt is very unusual to have details of a referral be provided to us after installationWe attempted to look up information in our system, however we could not find any record regarding the referred customerIt appears *** may have taken our estimator’s business card, provided a name of someone she knew, then claimed herself as his referralWe explained to her on several occasions that this is not in the spirit of our referral programTo date, we have not seen any information to substantiate a connection between her friend and usI apologize if her friend had later called us looking for service without resolutionI assure you, it is never in our interest to turn down opportunity Resolution: Although in our opinion *** maybe manipulating the system in order to receive a $benefit that she is not entitled to (she mentioned “her friend could take her to dinner with the money”), we will send her friend “*** ***” a check for $to compensate any trouble that they have been through David B*** President All Seasons Inc***@WantHeat.com Office: 253-879-Cell: ***

Complaint: [redacted]
I am rejecting this response because:  First:  I was given the salesperson's card at the end of the sales meeting so as to call him with any further questions or concerns regarding the installation.  At that time I noticed the statement on the back of the salesperson's business card regarding the $100.  I moved to Gig Harbor in April of 2017.  I know NO ONE except my family who recommended this company to me.  They did so, because they had done work for them in the past.  The referral card says NOTHING about having to have previously done business with All Seasons.  Second:  If you noticed - NOTHING was mentioned at all in ALL SEASONS' response regarding my question as to why I needed a 2.5 ton heat pump/air conditioning system for a 1200 foot trailer. The cost to me - $9,530.99.  And, again, as I pointed out to the salesperson, I already had an air conditioning unit in my kitchen window.  What is their response to this question?  They seem to have conveniently excluded that part of the complaint from their response.  
Sincerely,
[redacted]

I am sorry,I thought I answered all of your questions some  time ago.Yes it is possible to purchase an electric furnace, but not a Carrier. Electric furnace installations are rare these days. A large portion of our business is removing electric furnaces and offering more efficiant options.yes you saved energy this heating season over an electric furnace. Heat pumps are over twice as efficient than electric furnaces. This is a well documented fact. Although you may have been satisfied with the performance of your portable window terminal unit for your cooling needs, the majority of our customers purchase heat pumps for their energy saving benefits. The high efficient whole house cooling tends more to be a bennefit, not the primary reason for purchasing a heat pump.please let me know if I can answer any additional questions. D[redacted]Prssident

I think it is great news that your heat pump was not actually broken. However, you did make a request for us to send a technician to diagnose and verify that your system was operating within specification. I hope that your heat pump will continue to serve you well for years to come.

Tell us why here.I am sorry if there are any misunderstandings. [redacted] describes his complaint is about “Billing or Collection Issues”. However after reading his statement, it Looks like he does not want to pay for our service, or he wants to pay for only what he feels our service is worth to him. I...

will respond to each of his concerns in the following three sections.1)      Our customer service representatives are not licensed technicians and are not qualified to judge whether a sound is normal. Instead, they dispatched a licensed HVAC technician to your home on your request. We cannot ask a service technician to simply drive to your home, listen, and leave. They are highly trained professionals and deserve to be paid for their service.2)      We provide a two-hour service window for arrival. When reading you were quoted 1.5 hours, that prompted me to check our dispatch records. Our arrival window was 11:00AM- 1:00PM and our technician arrived at 1:11PM; making him 11 minutes late. I apologize for any inconvenience this may have caused you. We have invested heavily into our state of the art dispatching program in efforts to minimize scheduling errors such as this.3)      Our service technicians do not have the latitude to negotiate prices. We currently charge $120 for residential diagnostic service. This does not even cover our operating expense.If I am mistaken and this is truly a billing or collection issue, then I highly recommend our customer reach-out to us, so we may quickly resolve his concerns. -David B[redacted] President..

Complaint: [redacted]I am rejecting this response because:
Entirely absent from Mr. [redacted] below reply is any reference whatsoever to the substance of my complaint:a) Mr. [redacted] August 8, 2014 installation of the $5,835.75 air conditioning product was clearly under warranty, as was the product itself.b) Mr. [redacted] does not dispute that the installation of the $5,835.75 air conditioning product was under warranty at the time the system failed to perform.c) This product failed to perform because it required an injection of five (5) pounds of refrigerant, i.e., over 70% of the entire system refrigerant charge.  Mr. [redacted] does not dispute this fact; he, in fact, affirms it.d) The required refrigerant was absent because 1) it wasn't installed to the proper level at the time the system was installed on August 8, 2014, or 2) it leaked out over time because the required gaskets were not placed in the access caps at the time of the August 8, 2014 installation, or 3) a combination of 1) and 2).  Irrespective of the cause, the refrigerant was absent due to Mr. [redacted] faulty August 8, 2014 installation of the $5,835.75 air conditioning product, and the installation of this expensive air conditioning product was, indeed, under warranty.  e) As I stated in my complaint: "During the week of June 26, 2015 through July 2, 2015, the system began to gradually lose its cooling ability, but I thought this was just due to the record breaking heat that we were experiencing."  Mr. [redacted] own inspection found that there had been no 'event'.  f) Since Mr. [redacted] inspection offered no other explanation for system failure, the only reasonable cause for system failure was in the immediately above described installation process itself, which installation process was under warranty.  g) Again, Mr. [redacted] does not dispute that the installation of the $5,835.75 air conditioning product was, indeed, under warranty.h) Mr. [redacted] company was not available during the hottest period on record to make the required warranty repairs.i) Mr. [redacted] does not dispute that his firm was not available during the hottest period to make the required installation warranty repairs.j) Because of the above facts, Mr. [redacted] inarguably faulty August 8, 2014 installation process cost me $437.60 in repairs at a time during the hottest period on record when he was unavailable to make said warranty repairs - as well as untold stress and hardship.Once again, entirely absent from Mr. [redacted] below 'fluffy' reply is any reference whatsoever to the substantive facts of my complaint against him! Instead of being responsible, reasonable and ethical, Mr. [redacted] has instead chosen to attempt to intimidate and silence my complaint against him with a gag agreement which would violate my First Amendment Right of Free Speech to speak against his unfair, unreasonable, unprofessional and unethical business practices.  That Mr. [redacted] "settlement offer" required that I sign a gag agreement only underscores his unethical practices, and his attempt to further browbeat me into submission as a means of "settlement". I am seeking to be reimbursed for the damages Mr. [redacted] has caused me to suffer during my senior years while my health is failing, and I remain eager to have this matter resolved as quickly as possible. Sincerely,[redacted]
Sincerely,[redacted]

To date, we still do not know why our customer was unable to reach our “on call” service technician. We have tested our telephone system, and everything seems to be working as it should. We have not heard this type of complaint about our telephone system from other customers. Nevertheless, we...

apologized for any difficulty he may have had and understand his frustrating experience.
When our customer reached us the next business day following his experience, he asked that we compensate him a portion of expense he paid to another service provider (meet him half way). Even though this is not our policy nor the terms of his warranty, I agreed to consider this, however, not until after we sent one of our factory trained technicians to verify the condition of his air conditioner. We would provide this service at no charge. According to the notes written by his alternate service provider, refrigerant was introduced into the system. Records indicate the amount introduced was over 70% of the entire system refrigerant charge. There are no written notes indicating leak detection or repair. A slow leak over time would generally result in a gradual diminished capacity. We hope if this were the case, we would be notified during regular business hours to avoid an emergency situation. A sudden refrigerant loss of this magnitude would indicate an event. Refrigerant leak testing was conducted by our factory trained technician and a refrigerant leak could not be verified. In order to help prevent potential tampering, we installed locking access caps at no charge to our customer.
Paying other service providers and the cost of refrigerant is not part of our customer’s warranty. However, in the interest of good faith, I offered to cover the cost of his after hour service (less refrigerant). This is more than he asked for originally.
Our customer agreed to this settlement, then withdrew his acceptance and made disparaging comments to me and our staff. I have since offered on three separate occasions to settle this matter through a neutral Revdex.com arbitrator at no cost to him. To date, he has not responded to this offer.