All Seasons Landscaping & Irrigation

We had All Seasons (371-5563) install a sprinkler system & hose bibs in May One of the hose bib pipes broke over the following winter, despite the system being winterizedWe paid them to put in a new pipe in May The same thing happened with that pipe over the following winter & we paid them to replace that pipe again in April The same thing happened with that pipe over this past winter; we replaced it ourselves this yearWhen we scheduled the county-required backwater preventer test this year, they gave us a hour window for the appointment When we called minutes after that hour time period passed, their explanation was that the tech had gotten wet in the rain at an earlier appointment as the reason for the no-show with no call to let us knowAfter they did make it out to do the backwater preventer test, they emailed an invoice that billed us a “spring turn on” charge in addition to the test we scheduled We had only requested the required backwater test that cost $ We had not turned on the water to the sprinkler before they came out because it was not necessary due to almost constant rain this spring WE turned the water on the day they came out; their tech did nothing to “turn on” the system They billed us another $for that “spring turn on” & when we complained that the tech had done nothing to turn on the system & nothing different from the past years, they said we had not been charged it previously because it was a new install They also said that he had checked that the settings we had left in the system from last year were still there Apparently, that is what constitutes a “spring turn on.” If they had informed us we would have to pay $for him to look at the controller settings, we would have declined him doing so Maybe their business is down & they are trying to make up the money on the backs of their existing customers; we don’t know We had overlooked the pipe problems for years running, but this bogus $“turn on” fee for a tech to check that the controller they installed had retained the settings we had put in the prior year is the last straw We will never use them again & strongly advise against anyone using this company

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Despite promising to fix the step, nothing has been doneThe latest was they would fix the problem yesterday or the day beforeNothing has been done

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] All seasons has replaced the step thereby resolving issuesThank you for your support

Mr [redacted] , After inspecting the piece that was removed we noticed a defect in the manufacturing processThis item should never have been acceptedIt would have taken a keen eye as they are normally stacked on a pallet for purchaseApparently it has the appearance of being warped like a piece of woodObviously cut incorrectlyWe apologize for your inconvenience and hope that you will close your complaint with the Revdex.com as this is very important to usWe of course value our customers greatly and only wish to serve our clients to the best of our abilitiesPlease let us know directly if you have any further difficultiesWe appreciate your time and efforts during the processThank you and have a wonderful weekend [redacted]

RE: [redacted] RESPONSE: WE RETURNED TO MR [redacted] PROPERTY PER HIS REQUEST TO FIX A OVERLAY STEP AREAUPON COMPLETION THE CUSTOMER SEEMED SATISFIED AND THE CONTRACT WAS CONCLUDEDWE HAVE GONE BACK INTO OUR EMAIL RECORDS SINCE HIS INSTALLATION DATEWE FAIL TO SEE ANY COMMUNICATION THAT INDICATES POOR CUSTOMER SATISFACTIONOF COURSE WE DON’T WISH FOR THE PROBLEM TO CONSTINUE FOR THIS CLIENTWE WILL BE HAPPY TO FIX THE PROBLEM AND WOULD HAVE IF WE HAD KNOWN ABOUT ITTHERE IS A INDICATION THAT THERE WERE TOW ATTEMPTS TO TALK TO COMPANYWE DO NOT HAVE RECORD OF ANY ATTEMPTED CONTACTSFURTHER WE WILL CONTACT MR [redacted] TO HANDLE THE REPAIR WORK, PROVIDED THAT MR [redacted] IS ABLE TO TAKE PICTURES OF THE AREA IN QUESTION AND SEND THEM IN TO OUR COMPANY FOR EVALUATIONWE APPRECIATE YOUR ATTENTION WITH THIS MATTERCUSTOMER SATISFACTION IS VERY IMPORTANT TO USTHANK YOU AND HAVE A GREAT DAY [redacted] ***ALL SEASONS LANDSCAPING

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
All seasons has replaced the step thereby resolving issuesThank you for your support

RE: [redacted]RESPONSE:  WE RETURNED TO MR [redacted] PROPERTY PER HIS
REQUEST TO FIX A OVERLAY STEP AREA. UPON COMPLETION THE CUSTOMER SEEMED
SATISFIED AND THE CONTRACT WAS CONCLUDED. WE HAVE GONE BACK INTO OUR EMAIL
RECORDS SINCE HIS...

INSTALLATION DATE. WE FAIL TO SEE ANY COMMUNICATION THAT
INDICATES POOR CUSTOMER SATISFACTION. OF COURSE WE DON’T WISH FOR THE PROBLEM
TO CONSTINUE FOR THIS CLIENT. WE WILL BE HAPPY TO FIX THE PROBLEM AND WOULD
HAVE IF WE HAD KNOWN ABOUT IT. THERE IS A INDICATION THAT THERE WERE TOW
ATTEMPTS TO TALK TO COMPANY. WE DO NOT HAVE RECORD OF ANY ATTEMPTED CONTACTS. FURTHER
WE WILL CONTACT MR [redacted] TO HANDLE THE REPAIR WORK, PROVIDED THAT MR [redacted]
IS ABLE TO TAKE PICTURES OF THE AREA IN QUESTION AND SEND THEM IN TO OUR
COMPANY FOR EVALUATION. WE APPRECIATE YOUR ATTENTION WITH THIS MATTER. CUSTOMER
SATISFACTION IS VERY IMPORTANT TO US. THANK YOU AND HAVE A GREAT DAY.
[redacted]ALL SEASONS LANDSCAPING

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Despite promising to fix the step, nothing has been done. The latest was they would fix the problem yesterday or the day before. Nothing has been done.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted] All seasons has replaced the step thereby resolving issues. Thank you for your support

Mr [redacted],
 
    After inspecting the piece that was removed we noticed a defect in the manufacturing process. This item should never have been accepted. It would have taken a keen eye as they are normally stacked on a pallet for purchase. Apparently it has the appearance of being warped like a piece of wood. Obviously cut incorrectly. We apologize for your inconvenience and hope that you will close your complaint with the Revdex.com as this is very important to us. We of course value our customers greatly and only wish to serve our clients to the best of our abilities. Please let us know directly if you have any further difficulties. We appreciate your time and efforts during the process. Thank you and have a wonderful weekend. [redacted]
[redacted]
[redacted]

We had All Seasons (371-5563) install a sprinkler system & 2 hose bibs in May 2013. One of the hose bib pipes broke over the following winter, despite the system being winterized. We paid them to put in a new pipe in May 2014. The same thing happened with that pipe over the following winter & we paid them to replace that pipe again in April 2015. The same thing happened with that pipe over this past winter; we replaced it ourselves this year.
When we scheduled the county-required backwater preventer test this year, they gave us a 4 hour window for the appointment. When we called 45 minutes after that 4 hour time period passed, their explanation was that the tech had gotten wet in the rain at an earlier appointment as the reason for the no-show with no call to let us know.
After they did make it out to do the backwater preventer test, they emailed an invoice that billed us a “spring turn on” charge in addition to the test we scheduled. We had only requested the required backwater test that cost $65. We had not turned on the water to the sprinkler before they came out because it was not necessary due to almost constant rain this spring. WE turned the water on the day they came out; their tech did nothing to “turn on” the system. They billed us another $65 for that “spring turn on” & when we complained that the tech had done nothing to turn on the system & nothing different from the past 2 years, they said we had not been charged it previously because it was a new install. They also said that he had checked that the settings we had left in the system from last year were still there. Apparently, that is what constitutes a “spring turn on.”
If they had informed us we would have to pay $65 for him to look at the controller settings, we would have declined him doing so. Maybe their business is down & they are trying to make up the money on the backs of their existing customers; we don’t know. We had overlooked the pipe problems for 3 years running, but this bogus $65 “turn on” fee for a tech to check that the controller they installed had retained the settings we had put in the prior year is the last straw. We will never use them again & strongly advise against anyone using this company.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Despite promising to fix the step, nothing has been done. The latest was they would fix the problem yesterday or the day before. Nothing has been done.

Mr [redacted],     After inspecting the piece that was removed we noticed a defect in the manufacturing process. This item should never have been accepted. It would have taken a keen eye as they are normally stacked on a pallet for purchase. Apparently it has the appearance of being warped like a piece of wood. Obviously cut incorrectly. We apologize for your inconvenience and hope that you will close your complaint with the Revdex.com as this is very important to us. We of course value our customers greatly and only wish to serve our clients to the best of our abilities. Please let us know directly if you have any further difficulties. We appreciate your time and efforts during the process. Thank you and have a wonderful weekend. [redacted]

We had All Seasons (371-5563) install a sprinkler system & 2 hose bibs in May 2013. One of the hose bib pipes broke over the following winter, despite the system being winterized. We paid them to put in a new pipe in May 2014. The same thing happened with that pipe over the following winter & we paid them to replace that pipe again in April 2015. The same thing happened with that pipe over this past winter; we replaced it ourselves this year.
When we scheduled the county-required backwater preventer test this year, they gave us a 4 hour window for the appointment. When we called 45 minutes after that 4 hour time period passed, their explanation was that the tech had gotten wet in the rain at an earlier appointment as the reason for the no-show with no call to let us know.
After they did make it out to do the backwater preventer test, they emailed an invoice that billed us a “spring turn on” charge in addition to the test we scheduled. We had only requested the required backwater test that cost $65. We had not turned on the water to the sprinkler before they came out because it was not necessary due to almost constant rain this spring. WE turned the water on the day they came out; their tech did nothing to “turn on” the system. They billed us another $65 for that “spring turn on” & when we complained that the tech had done nothing to turn on the system & nothing different from the past 2 years, they said we had not been charged it previously because it was a new install. They also said that he had checked that the settings we had left in the system from last year were still there. Apparently, that is what constitutes a “spring turn on.”
If they had informed us we would have to pay $65 for him to look at the controller settings, we would have declined him doing so. Maybe their business is down & they are trying to make up the money on the backs of their existing customers; we don’t know. We had overlooked the pipe problems for 3 years running, but this bogus $65 “turn on” fee for a tech to check that the controller they installed had retained the settings we had put in the prior year is the last straw. We will never use them again & strongly advise against anyone using this company.

Good service and accommodating staff.

Review: This company has done work for me before with better outcomes. However they contracted to redo my slate front steps. The initial installation was pitched excessively and created a fall hazard. After a month they came back and redid it. Now 1 are is pitched such that it holds water and will surely create a fall hazard in the winter and speed the cracking of the mortar due to ice damage. I have tried to contact the owner via text etc to no avail.Desired Settlement: I would like the stairs done so as to not hold water nor be pitched excessively. It should be done in a timely manner. Contact with this company is extremely erratic where even the office will "call you right back" and doesn't. Contacting the owner was previously possible. These people can choose to run their business any way they see fit but I want my steps fixed to be right.

Business

Response:

RE: [redacted]RESPONSE: WE RETURNED TO MR [redacted] PROPERTY PER HIS

REQUEST TO FIX A OVERLAY STEP AREA. UPON COMPLETION THE CUSTOMER SEEMED

SATISFIED AND THE CONTRACT WAS CONCLUDED. WE HAVE GONE BACK INTO OUR EMAIL

RECORDS SINCE HIS INSTALLATION DATE. WE FAIL TO SEE ANY COMMUNICATION THAT

INDICATES POOR CUSTOMER SATISFACTION. OF COURSE WE DON’T WISH FOR THE PROBLEM

TO CONSTINUE FOR THIS CLIENT. WE WILL BE HAPPY TO FIX THE PROBLEM AND WOULD

HAVE IF WE HAD KNOWN ABOUT IT. THERE IS A INDICATION THAT THERE WERE TOW

ATTEMPTS TO TALK TO COMPANY. WE DO NOT HAVE RECORD OF ANY ATTEMPTED CONTACTS. FURTHER

WE WILL CONTACT MR [redacted] TO HANDLE THE REPAIR WORK, PROVIDED THAT MR [redacted]

IS ABLE TO TAKE PICTURES OF THE AREA IN QUESTION AND SEND THEM IN TO OUR

COMPANY FOR EVALUATION. WE APPRECIATE YOUR ATTENTION WITH THIS MATTER. CUSTOMER

SATISFACTION IS VERY IMPORTANT TO US. THANK YOU AND HAVE A GREAT DAY.

[redacted]ALL SEASONS LANDSCAPING

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Despite promising to fix the step, nothing has been done. The latest was they would fix the problem yesterday or the day before. Nothing has been done.

Business

Response:

Mr [redacted],