All Seasons Landscaping

Initial Business Response / [redacted] (1000, 6, 2015/10/20) */ As with any situation, there's always two sides to every storyWe'll try to provide a little history, and what we feel is the truth regarding this situation This landscape was originally installed in the spring/summer of It was installed in two phases, phase being installed as contracted by the builder of this home (front and side yard) and phase (back yard) being installed as contracted with the owner of the property Our warranty is for one yearAs such our warranty expired June of As most now know, there were a couple of extreme weather events in Denver over the last twelve months that may have lead to the death of many urban plantingsThese events included the extreme temperature drop in November of and the Mothers Day snow/freeze of The owner reached out to us for replacement of 'one' front yard tree (installed as part of the original installation in June of 2012)Due to the extreme weather events as described, we agreed to 'participate in good faith' with the replacement of this treeWe provided a proposal via email for the replacement of this 'one' tree, splitting the material cost of the tree and charging a reasonable labor rate for removal and replacement of the treeThis proposal amounted to $(materials and labor) plus the prevailing tax on materialsThe owner then responded with a counter proposalWe then responded with a final counter of $(including all materials, tax and labor) of which the owner was not satisfiedIt became obvious we were not going to be able to reach an agreeable price The owner states that our price was inflated 300%Our installation rate for this variety and size of tree is $(materials, labor and tax)Adding the removal and disposal of the existing tree ($140.00) brings the total to $Whether the original price of $was used or the final counter of $was used, we were not 'inflating' 300% Yes, we discontinued communication regarding this tree, but only after our good faith negotiations came to a stand still Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's simply not true [redacted] expressed in email that we would split the costIf in fact he would have proposed splitting $325, I would have accepted thatHowever, that is not what was offered He was asking me to pay the full costEffectively give him more margin to reward a terrible product and customer serviceThat was unacceptable I've moved on, but I do want my valid complaint to be public record to hopefully discourage other citizens from engaging in business with All Seasons and hopefully encourage All Seasons to provide a better product & service to the public Final Business Response / [redacted] (4000, 10, 2015/11/05) */ Our proposal never indicated we were willing to split the final proposed amount of $325.00, that was our final proposal Respectfully Submitted - All Seasons Landscaping, inc Final Consumer Response / [redacted] (4200, 12, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) To be clear, All Season is lyingHis email is belowAlong with saying he'd split the cost, he also writes that his cost was $360, which I know is falseIn talking with his competitor who also owns a tree farm, I know the cost to be approximately $for that size/quality of treeSo he tried to more than double the cost and split the cost of the materials and not split the restBelow is his email The resolution I'm seeking is for [redacted] and All Seasons to choose honesty & integrity and not be a decietful business with poor customer serviceI'm moving on ***, The size will be a 2.25" caliperWe will split the material cost of the tree at $($each), we will tax you at the prevailing rate on the $(material), and charge $for removal and installation As far as any advice, winter watering will be the keyThe sprinkler system will water during the period of the year that the irrigation is on We will warranty a total value of $should another replacement be needed Let me know if that works for you Respectfully - [redacted] Consistency - from to