All Seasons Medical Clinic

Complaint ID: *** To Whom It May Concern: Based on the recent feedback surrounding basic practices completed by All Seasons Medical Clinic, we will address each related concern regarding this Revdex.com complaint. . Regarding Co-Pay . Each patient's health insurance policy has a different co-pay or deductible amount and the patient is required to pay their deductible.. . When the deductible and/or co-pay amount is identified at the time of visit, this is shared between the Office Manager and the Patient for payment. · Higher deductible charges go through a different process and is standard that it can take several months to process by the doctors office, billing department and the patient's health insurance. 4. Notified Charges to the Patient The patient was provided 3 letters mailed to their home of their outstanding, balance in 2018, 2019 and 2020. It is standard process for any company to provide letters of notice, phone calls and bills to achieve payment prior to being seen again by the practicing physician. .. During an in person conversation, the Office Manager discounting the charges from *** to *** At no point during this conversation did the Office Manager completely waive the OS fee of the patient... • The patient is responsible for paying their balance, *** as indicated in the several letters, phone calls and bills they have received from the Collections Agency. Regarding Surgical Procedures · Surgical Procedures are allowed to be performed by the practice and disposing of specimens is allowed if it is not a biohazard material and does not need to be sent for further pathological investigation. • Each disposable item is discarded appropriately . Each disposable sharp item is discarded appropriately in a separate container. All Seasons Medical Clinic's Resolution On! III---- The patient and her husband were contacted today, April 19, 2020 and cleared the payments on their account. At All Seasons Medical Clinic and Urgent Care Inc., we are committed to review each invoice, bill and charge to our patients to ensure we continue to provide exceptional care to all of those in the community and know that sometimes bills can be tough to understand. That is why we review, in detail, during the time of their visit. However, this is not a free clinic and a patient cannot be seen if they have an outstanding balance. To protect the health of our staff and our patients and to ensure : the adequate amount of Personal Protective Equipment is used on only emergency procedures, we are unable to see patients with outstanding bills-when other paying patients need to be seen. Please contact me directly if you have any questions or concerns. Thank you