Initial Business Response / [redacted] (1000, 8, 2015/08/19) */ *SEE ATTACHED [redacted] Re: [redacted] case # [redacted] Mr [redacted] , Mr [redacted] scheduled an appointment for a weight distribution hitch adjustmentThis is a standard job with a set price of $plus taxWhen Mr [redacted] arrived he signed a copy of the repair order with this price quoted up frontThe only additional charges were some parts he chose from our Accessories Store which he was given a 10% discount onI have enclosed a copy of the original Repair order he signed and a copy of the final order with the additional parts added Please feel free to contact me with any further questions Sincerely, Jennifer R [redacted] Vice President All Seasons RV Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did not have a problem with the price..We had a problem with the fact that when we paid and signed I asked how far it was out because I set it up myself before the TT went in...The man said it was just a little....He Lied...We talked to the person that supposedly did the adjustment...He said all he did was put the bars onI will never go back and be sure none of our friends go thereWe had purchased the TT there for $14,Customer service and satisfaction sucks thereThe repairs they did years ago wasn't worth a [redacted] as I had to rip everything out myself and fix what they say they fixed and they charged me $All they did was put a non matching piece of carpet over the problem and called that fixed...have to treat people right in order for continued partridgeDon't do anything these businesses and even individual people have no sense of what is right and wrong I am an honest person and don't try to [redacted] as many people as I canI wouldnt charge someone to do something and there nothing to fix...Karma is a ***...I'm just waiting for it to come around
Initial Business Response / [redacted] (1000, 8, 2015/08/19) */ *SEE ATTACHED [redacted] Re: [redacted] case # [redacted] Mr [redacted] , Mr [redacted] scheduled an appointment for a weight distribution hitch adjustmentThis is a standard job with a set price of $plus taxWhen Mr [redacted] arrived he signed a copy of the repair order with this price quoted up frontThe only additional charges were some parts he chose from our Accessories Store which he was given a 10% discount onI have enclosed a copy of the original Repair order he signed and a copy of the final order with the additional parts added Please feel free to contact me with any further questions Sincerely, Jennifer R [redacted] Vice President All Seasons RV Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did not have a problem with the price..We had a problem with the fact that when we paid and signed I asked how far it was out because I set it up myself before the TT went in...The man said it was just a little....He Lied...We talked to the person that supposedly did the adjustment...He said all he did was put the bars onI will never go back and be sure none of our friends go thereWe had purchased the TT there for $14,Customer service and satisfaction sucks thereThe repairs they did years ago wasn't worth a [redacted] as I had to rip everything out myself and fix what they say they fixed and they charged me $All they did was put a non matching piece of carpet over the problem and called that fixed...have to treat people right in order for continued partridgeDon't do anything these businesses and even individual people have no sense of what is right and wrong I am an honest person and don't try to [redacted] as many people as I canI wouldnt charge someone to do something and there nothing to fix...Karma is a ***...I'm just waiting for it to come around