All Seasons Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Spark Whitening AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 16, and shipped your package the next day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you According to our records the first contact we had requesting the cancelation of your account was on April 16, At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further chargesUsing this method, you will incur no charges for the productAn email was sent to your email address with full instructions to return your package Evan C [redacted] Spark Whitening

Ms [redacted] , We have received your response from the Revdex.com and take your complaint seriously In an effort to assist you we have already cancelled your account and you will not receive any further chargesWe are unable to issue you any refund on this account as you have already filed a Chargeback We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at [redacted] We're happy to assist you in any way we can Sincerely, Spark Whitening

Ms*** We recently received your complaint # *** from the Revdex.com regarding your Spark Whitening AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on July 31,
and shipped your package the next dayThe terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youThe first time we heard from you regarding the cancelation of your account was on July 31, when you canceled your account with a representativeYour account was immediately canceledAt that time we issued you a returned merchandise authorization number to return your shipment to avoid any further charges for the productWe never received your product back so you were charged $for the productSince the time your account was canceled, you have contacted your credit card company and initiated a chargeback for the remainder. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchasesIf you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Spark Whitening

Ms***, We recently received your complaint #*** from the Revdex.com regarding your First Class Whitening accountAccording to our records, we received your order on January 23, The terms of the offer that you agreed to at the time of your order clearly
state that you were to have an day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Since we did not hear from you during your trial period, you were charged $on February 5, According to our records the first contact we had requesting the cancelation of your account was on March 3, At the time you canceled your account, we issued you a return merchandise authorization number so you could return your shipment to avoid any further charges. An email was sent to your email address with full instructions to return your package for a full refund If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can Sincerely, First Class Whitening ###-###-####

They state that I had to check a 'confirm' box to accept the terms, but if you go through the customer experience, the information stating you have to pay for the full program flashes quickly, and in my case, auto-checked and went to completion Their email states my package did not ship until the next day I called immediately to cancel, and they told me the package had already shipped Based on the business' response, it had not shipped, and they could have canceled my order and refrained from sending it to me.Additionally, since engaging with this fraudulent company, I have been bombarded with spam calls and emails It is clear they sold my information Lastly, the fact that they create fake pages under the guise of health, using company logos such as CNN to validate their fake articles, is immoral marketing No one should engage with this company, who has several different company names listed to the same address

Ms*** ***, We have received your response from the Revdex.com and take your complaint seriously. In an effort to assist you we have already cancelled your account and you will not receive any further charges We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely mannerIf there is anything more you need please feel free to call our customer service at 800-878-We're happy to assist you in any way we can. Sincerely, Spark Whitening Customer Service Team ***

We recently received your complaint # *** from the Revdex.com regarding your Spark Whitening AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on September 3, and
shipped your package the next day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a eight trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you. Since we did not hear from you during your trial period, you were charged $on September 11, The first time we heard from you regarding the cancelation of your account was on September 24, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since then We have issued you a return merchandise authorization number to return your shipment for a refund of the full product priceYou were emailed return instructions on how to return your package Your account remains canceled and you will not receive any further shipments or charges. Evan C*** Spark Whitening

We recently received your complaint from the Revdex.com regarding your Spark Whitening AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on April 3,
and shipped your package the next dayThe terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that “youmust take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youSince we did not hear from you during your trial period, you were charged $on April 11, A month later we had still not received a cancelation request and your second shipment was sent out on May 11, at the cost of $($for the product and $for shipping costs.)The first time we heard from you regarding the cancelation of your account was on May 13, after you had already been chargedYour account was immediately canceled and you have not received any shipments or charges since thenAt that time we issued you a returned merchandise authorization number to return your May shipment for a refund of the full product priceYour initial shipment and charge of $was not refundable as we did not hear from anyone to cancel within the trial period.Your return was received within the return deadline date and a refund of $was already issued back to you on June 9, That is the full product price of the May shipment minus $for shipping costs, which per the terms that you agreed to is not refundable. As stated in our purchase terms you may only return the most recent shipment for a refundSo, in summary, we have issued you a refund for $but your account is not eligible for any further refundsYour account remains canceled and you will not receive any further shipments or charges.*** *** Spark Whitening

Ms***, We recently received your complaint #*** from the Revdex.com regarding your Spark Whitening AccountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order
on March 28, and shipped your package the next day The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $eight days from the date of your order processing for the product.” When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually done what they are stating they didIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you We did not hear from you and assumed you wanted to keep receiving the productYou were charged $on April 5, 2016, as the end of trial chargeYou also received two more monthly subscription charges in the amount $, after the initial End of trial charge. According to our records, the first contact we had with you was requesting the cancelation of your account was on June 8, At the time you canceled your account when you spoke with a representative. Since then your account has been cancelled and have not received any further chargesYou were sent a confirmation email on June 8, to confirm this If you should need further assistance, please contact our Customer Service CenterWe're happy to assist you in any way we can. Thank you, Spark Whitening Customer service***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted], We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. We are unable to issue you any refund on this account as you have already filed a Chargeback.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can.  Sincerely, Spark Whitening

Ms. [redacted],   We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges. Since the time your account was canceled, you have contacted your credit card company and initiated a charge back.  Because of the charge back, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.   We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can.    Sincerely, Spark Whitening

8/11/2016Not excepting there explaination, as of today I was sent another box of the product! If they sent me a cancellation of this product, why am I still receiving it, I called them and told them I will be sending the product back!!!!!!!!!!!!!!!!!!!! Do you need a copy of the email?

Mr. [redacted],   We recently received your complaint # [redacted] from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on April...

18, 2016 and shipped your package the next day.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.   The first time we heard from you regarding the cancelation of your account was on May 2, 2016 when you canceled your account with a representative. Your account was immediately canceled and you have not received any shipments or charges since then.   The representative reminded you of the terms of the offer that were agreed to at the time of your order and offered a 60% refund on your charge in lieu of returning the product for a full refund.  You accepted that offer and a refund of $56.59 was issued on May 2, 2016.   Thank you,    Evan C[redacted] Spark Whitening

Mrs. [redacted],   We recently received your complaint # [redacted] from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on...

August 17, 2016 and shipped your package the next day.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 8 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to.    When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   Since we did not hear from you during your trial period, you were charged $94.31 on August 25, 2016.   Since the time your account was canceled, you have contacted your credit card company and initiated a chargeback for the full charge. Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases.   Your account remains canceled and you will not receive any further shipments or charges.     Thank you,    Evan C[redacted] Spark Whitening

Ms. [redacted],  We have received your response from the Revdex.com and take your complaint seriously.  In an effort to assist you we have already cancelled your account and you will not receive any further charges.  We apologize for any confusion, and always do our best to resolve any customer complaint or concern in a timely manner. If there is anything more you need please feel free to call our customer service at [redacted]. We're happy to assist you in any way we can.   Sincerely,Spark Whitening

After receiving the response from Spark Whitening, which had incorrect  information, I contacted them both by phone and email to correct the information.  I am still awaiting a reply.  That is why I did not accept or reject the response they sent to the Revdex.com. Spark claims that they can not credit my account because I have already been credited through my VISA dispute.  This is not the case, as I stated in my original complaint.  The VISA credit had been reversed on Dec. 31, 2015.  It was after that when I filed my complaint with Revdex.com.  So Spark  Whitening is not correct in the assumption that I have already been made whole on this issue.  There did not appear any way through the Revdex.com message to indicate this which is why I did not respond immediately.Please advise.[redacted]

I did not click to accept the agreement. A woman from the company called and said I did not complete the order. I explained that that I wanted to cancel. They are running a scam.

Ms. [redacted],   We recently received your complaint # [redacted] from the Revdex.com regarding your Spark Whitening Account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on...

April 16, 2016 and shipped your package the next day.   The terms of the offer that you agreed to at the time of your order clearly state that you were to have a one week trial period starting from the date of your order processing in which you could cancel your account to avoid further charges.  They also indicate that “you must take affirmative action to avoid further charges or you will be charged in the amount of $94.31 eight days from the date of your order processing for the product.”     When you ordered the product you also checked a box indicating that you had read and agreed to the terms of the offer. When a customer checks that box we must assume that they have actually done what they are stating they did. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.   According to our records the first contact we had requesting the cancelation of your account was on April 16, 2016. At the time you canceled your account, we issued you a return merchandise authorization number (both through a live customer service representative and through a follow up email) so you could return your shipment to avoid any further charges. Using this method, you will incur no charges for the product. An email was sent to your email address with full instructions to return your package.     Evan C[redacted] Spark Whitening