All Seasons Sunrooms Reviews (%countItem)
All Seasons Sunrooms Rating
Address: 4807 Linbar Drive, Nashville, Tennessee, United States, 37211
Phone: |
Show more...
|
Fax: |
+1 (615) 834-4797 |
Web: |
www.allseasonsunroom.net
|
E-mails: |
Sign in to see
|
Add contact information for All Seasons Sunrooms
Add new contacts
Never received the warranty information upon the completion of the job on 10/31/2019. Even though we asked several time.
We never received the warranty information upon the completion of the job on 10/31/2019. I asked several times and was told to contact All Seasons if there was a problem. I told him I did not want to deal with him with warranty issues because of all the installation issues. He would not give me the warranty information from the manufacturer. Please send me the warranty information from the manufacturer so I can deal with them directly.
I would like a warranty from the manufacturer sent to me.
Incomplete and faulty work; leaks not fixed.
My door on my sunroom leaks. The door that is up on the room allows flooding in the room (under the door and through the windows); additionally, there is another leak that has not been fixed on the same wall. I was told this would be fixed and it has not been. Eighty percent of the project was paid for by Dec. 6, 2018. No work was done until after March due to expired insurance - they could not get a building permit. The work was paid for in full on 3/25/19. Business will not return or answer calls. I called from my work number and this was answered immediately. When owner realized it was a complaint, he did not give me an answer to when work would be completed and will no longer answer for this number.
Would like work to be completed correctly.
I upset my service man Installer out to me shorthouse 4 times. To clean up the job and serviservice the leaks unfortunately theres no way of checking if the leak is fixed till it rains again. We have changed out the door thresh hole and and the door so I thought this was taken care care of. Please have the customer either call me are send a detailed list of her complaints
For the record I have returned her calls and most of the time I had to leave her messages some were there returned a day or 2 later and some were negleneglected. This is my secratary of 23 years 2nfull time job boss.and I do whatever needs to be done to satisfy her and will continue to do so. When a leak is involved tiu must try to repair and a lot of times you have to. Wait for another tain to make AURE it was fixed. Thank .
(The consumer indicated he/she DID NOT accept the response from the business.)
The door was NOT replaced. Calls have not been returned and work is is incomplete
Scam Artist! Signed contract for work to be done on screen porch gave down payment 4 weeks ago. Haven't heard from him and won't return my calls.
Found All Season Sunrooms at the Nashville Lawn and Garden Show in March. Made an appt. to discuss work on an existing screen porch at my home. Mike *** spent an hour or so discussing the job, measuring and quoted a price. Having other quotes I chose to go with Mr. for the job. I signed a contract with his company on March 18 gave him a down payment of $1,800 with the understanding that he would produce cads of the job within a week to submit for HOA approval....also stating that if not approved by HOA I would receive my down payment back in full. As of today I have called Mr. several times and left messages to return my calls...I haven't heard from him. Today I called and his messages are now full..I no longer want to do business with this man or his company. Want my down payment back in full!
Refund down payment of $1,800.00
Thanks for talking with me the other day I am having a rough time accepting my health problems from the bacterial meningitis. This has put a grave financial burden on my family and my business. 1st option is to pay you back $200.00 a month starting *** 10th 2019. Option 2 is that I am selling some of my assets cars motorcycle etc. And when they sell I can pay you back right away. Please let me know what will work for you if you can by */30/2019
Thanks Mike
my sunroom has been left with a 3 x 3 foot area not enclosed.
In October of 2018 I contracted with Mike*** of all seasons sunrooms to install windows and completely enclose a screened in porch, to convert it to a sun
room. The windows and enclosures were installed, except for the door area and the transom above the door. This was done in January of ***. I was told they would get a storm door and materials for the transom and install it shortly. In February, the installer came with the storm door. I asked about materials for the transom. He replied that he brought something but that he wasn't sure it would work. So the project is almost complete but the area is still not enclosed. I have called Mike numerous times but he does not answer. It's been 6 months since I made the first payment and I still have nothing functional.
Finish the transom area above the door so that the room is enclosed.
had to be ordered and they are running 6 to 8 weeks behind so I have decided to fill in over the storm door a custom piece of solid fill which match her knee wall and should have it completed with in 2 weeks
(The consumer indicated he/she ACCEPTED the response from the business.)
NO one had informed me that the transom material was not available. The proposed solution is satisfactory IF it is in fact completed as proposed.
I would like to reopen this case. No work has been done nor have I received any communication from the company.
Contract to install windows and doors on existing porch has been signed for over a year with 3/4 paymnent made and nothing has been done.
My wife attended the Nashville Lawn and Garden show last year (2018) looking for someone to close in our screened porch. She visited the booth for All Seasons Sunrooms and set up a visit them to look over the job. *** came to our home on March 6, 2018 to view the job. We signed a contract with All Seasons to install Slider windows, upper transom, and a door for $8775. We paid $4375 as a down payment. We received a houseplant from All Seasons Sunrooms as a gift. I received an e-mail on March 14th that final site check would be March 19th. On April 9, 2018 Mike returned with CAD drawings for approval and we paid the second installment of $2200. On April 23rd an email said the windows would arrive on May 19th. On June 8th when we had heard nothing more from Mike, my wife sent at text to inquire when things would start. On June 14th Mike texted back that the installer would be coming out to measure and check the layout. (I thought it was ready to go). Then Mike texts that he had been in the hospital for an illness that would require a long recovery. On Sept 24th Mike sent a text again talking about the ICU hospital stay but said he had called the window manufacturer and the order would be expedited and would be installed as soon as they came in. On October 19th I sent an email asking the status of the project and got no response. On November 8th my wife texted requesting a status and got no response. I checked the Revdex.com website last week for All Seasons Sunrooms and find that Mike has communicated with other customers during the time we have had no communication. I noticed the request on the site where *** gave a telephone number and requested at least 3 days to respond. My wife called that number last week and left a message. We have received no reply. My wife went to the Nashville Lawn and Garden Show last week and found that All Seasons Sunrooms has a booth there, so they are still seeking business. To date, all I have received for my $6575 is a house plant. Mighty expensive plant!
I ask that All Seasons Sunrooms fulfill their signed contract or refund by money with interest.
Document Attached
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the proposal for re-payment from the owner of the business but have not yet received any re-payment. I will accept the response when I have received my full refund.
did not deliver what he promised. Would not return calls. Sunroom has leak and won't return to fix it.
was told project would take 6 weeks. It took one year two months. He would never keep his word on when he would work on project. It was one thing after another. He was sick, he was in hospital, he was in coma, wife had him arrested. He would not return most of our phone calls. Once we thought project finally finished, he completely didn't install one of the windows. That was 3 months ago and we have still yet to get the window. Also, the sunroom is leaking and he won't return our phone calls.
We have contacted another company to finish the job. We don't want him at our home. He is a liar, a thief.
a 2 month build lasted 5 months. we have leaks,uneven floors, and the roof is coming away from the wall.
We contracted a sunroom on April 2,2017;work was to be completed in 2 months. Work began in July and after numerous contacts to the company finished in November. Over the last year we have tried to contact the company about the leaking roof, the uneven floors and the wall coming away from the roof. When we finally got a call back in October we were told that the problems would be addressed in 'about a week' it is December 31 and no one has come to look at anything. We spent $34,664.00 on this room , it's quite nice but it would be nicer if our lifetime guarantee would be honored. Never will we recommend this company to anyone.
We would like our concerns to be addressed and rectified in a timely manner.
Contact Name and Title: *** d ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@comcast.net
Customer was contracted on 4/12/17 in 10/2017 I contracted Bacterial meningitis and was hospitilized for 19 days. I was contacted by the customer at thebeginning of 2018 about a leak only nothing about uneven floors which I built on his existing deck and also nothing about roof moving away from house. My expeditor went out and did a service call repair on the roof toward the end of 2018 I waqs called and said it was leaking but again nothing about uneven floors are roof moving away from the home. I have a 1 year workmanship warranty and even though I beleive it expired I sent my installer to look at it and if need be repair the problem. Please give me about a week to get someone scheduled to see the job.and I possibly will be able to go with him and loook at the proposed problem of the deck not being level.
Purchased sunroom 02/15/2017. Construction is complete but roof still leaks and the electrical raceway covers were not delivered and installed.
Purchase date: 02/15/2018
Problem date: 09/01/2018
Sales Rep: ***
Payment amount: $25,000.00
Payment method: Check ( 3 total )
Room was installed over a 6 month long period due to owner of business falling ill. Repeatedly tried to contact owner for 6 weeks with emails, phone calls, and texts, but no response. We finally hired an attorney to get in touch with him using certified mail.
When he finally contacted us he agreed to start work, which did commence soon afterward.
We finally got our room built, only to discover the room had several bad roof leaks and that the electrical raceway covers were not installed as promised. Owner hired an independant contractor to fix the leaks and install the covers who came out 3 times over a 2 month period to fix the leaks. Contractor told us the owner would not return his calls asking where the raceway covers were.
Bear in mind, we signed the sunroom contract in February 2018. It is now NOVEMBER 2018 which is 9 MONTHS TIME and the roof is still leaking and the roof contractor has complained that he won't come back out unless business owner gives him more money. Also, the electrical raceway covers that were supposed to be installed with the room have still not been installed and again no response from owner with repeated requests to have this done.
We request owner of business to fix our roof and finish our room with the electrical raceway covers. This is our last attempt before again resorting to an attorney for resolution.
Failure to repair substandard defective construction of enclosed sunroom. Ignoring phone calls, texts and emails. Threatening and abusive language.
The last 8 months of dealing with Mr. has been stressful & frustrating due to his dishonesty, failure to repair defective & poor quality workmanship, threatening, yelling & screaming at our home, ignoring phone calls, texts & emails. This complaint presents an outline of what has occurred since Feb. 2018, when my husband & I signed contract to for enclosed Eze-Breeze sunroom. Paid deposit, $6,000 check to him personally rather than business. He was dishonest from that day forward. He claimed to be a member of Revdex.com, however that was a lie. Quality of workmanship is substandard & unacceptable
4/20: *** sons showed up to install roofing & framing
4/26: Roof leaks-we contact company
5/2: His sons show up to install windows & doors. Incorrect measurements made, thus poor construction to fit door header & windows. Scratches & gaps in framing. Said could fix with caulk & touch-up paint
5/9: Attempted repairs of roof leak, windows install & scratches. Paint color didn't match. Gaps in framing. He asked for final payment- company struggling financially. Balance due on completion was $5,000. Sunroom not complete, but we felt sorry for him. Check for $3,000 to *** in good faith
6/4: *** showed up to repair gutter & roof leak. Work beyond his expertise & would consult with ***
6/29: Emailed *** that since we had not heard from anyone, assume they were not completing job. He replied: " I suggest you read your contract. It also states if I retain an atty. You will be responsible for his fees. I will finish the job by fixing the leak & expect my balance the minute the leak is repaired. Iwill reiterate I will fix the leak & get my payment immediatly the day I repair it or I will file a lien on your property & will take you to court."
7/1: Emailed request for scheduled date of repairs.
7/2: *** reply: "I need you to verify that the only fix is the leak & agree that when this repair is done Iwill receive my balance in full at the time my installer leaves the job."
We suggested he come to our house as there were other defects which had not been repaired - roof leaks, torn screen, defect/blemish on Eze-Breeze panel, scratches on framing, gutter leaks, door h&le not functioning correctly & gaps in framing, thus need for caulking to keep out worms, insects, water, etc.
7/3: *** showed up at our home to address repairs, however did not have all materials needed. *** also showed up. He said that I was being "nit picky". I don't think it is nit picky to expect neat & professional work quality. That is what we thought he was selling when we signed the contract. Again, he threatened to apply a lien on our home if we did not pay $2,000 balance. Said workers would not be back & we would go to bottom of his work list. He became enraged & left our home screaming & cursing.
7/10: Emailed *** to request completion of repairs.
7/2: *** replied; "I am not going any further on the job till I'm paid in full. If I receive my payment in full I will take a piece of the framing & at my expense try to have the color matched by a paint store. This will only be done when you pay me my balance there isn't a warranty until the job is paid in full. I will be filing amaterial & labor lien on your property.."
7/16: Mailed $2,000 check after deciding he was not worth the stress in our lives. Emailed we expect him to schedule service & honor warranty. Repairs include caulking, repainting, screen repair & replacement of Eze-breeze panel. Photos attached
7/24: *** replied he would schedule repairs. Suggested we get correct paint color & he would reimburse cost! Stated previously that he would take a piece of the framing to have the color matched
8/5: Emailed to remove all incorrect touch up paint. Reference photos for other repairs
As of Oct. 29, we have received no communication from *** & no repairs have been done. 8 months wasted of 1 year workmanship warranty to cover defects caused by poor installation.
All repair complaints are workmanship issues covered by the Workmanship Guarantee in the contract. We want the warranty service completed as promised by Mr., owner of All Seasons Sunrooms. 1. Caulk all gaps in framing to keep out worms, insects, water, etc. using matching bronze color silicone caulk. 2. Remove incorrect touch-up paint from all places applied. 3. All Seasons Sunrooms take a piece of framing to have color matched at paint store, as promised by ***. 4. All Seasons Sunrooms apply correct touch-up paint color to repair scratches on metal framing damaged during construction. 5. Replace torn screen. 6. Replace Eze-breeze panel blemished with silicone during construction. 7. Adjust framework on sliding door to close entirely. 8. Repair loose weather stripping on hinged exterior door. 9. Level gutters in order to drain water. 10. When making repairs, reference all photos sent to *** to ensure all repair issues are completed. 11. Provide Lifetime Manufacture's Warranty Documentation with verification in writing regarding the *** product.
My records show you wanted and did pay me less then my contract. If you could be kind enough to send me copies of you're payments that wpould help the situation on the work or service you need done on you're room.The reason why I am requesting a copy of you're payments is we installed the.job while I was re o wring from my hospital stay for meningitis.the sooner I can get this the sooner I can schedule a service call. I WANT TO ADDRESS THIS AS SOON AS THIS WEATHER BRAKES.I CANT GO ANY FURTHER TILL I get this info,you can text or email the info to me.a xopy of this request will be going to the Revdex.com to
(The consumer indicated he/she DID NOT accept the response from the business.)
We NEVER requested to pay less than the contracted price of $17,000 that he signed over ELEVEN MONTHES ago! I suggest that *** read the contract and keep up with financial recording of payments. Although it is NOT OUR responsibility, I have attached copies of all payments which total $17,000 for defective and poor workmanship. *** refers to his hospitalization. He was out of hospital when he came to our home screaming and threatening us on July 2, 2018, which was over SEVEN MONTHES ago! FINAL payment was sent him on July 5th and withdrawn from my checking account on July 17, 2018. We DO NOT suspect *** will address anything, as he has not responded to us since July 24, 2018. His one year workmanship warranty to cover defects caused by poor installation is worthless.
After no response from ***, we contacted Builders Window Supply, Inc. in Nashville a local Eze-Breeze distributor. They recommended a contractor to come and evaluate needs to repair/complete our sunroom. The conclusion of the contractor was that sunroom framing on windows and doors is not square. He informed us all windows and doors need to be removed to square framing and reinstalled. Some of our complaints are a result of framing not being square. We certainly would appreciate resolution on completion of our sunroom.
Thanks for the payments I will move forward. I am trying to go from memory the last time I remamber being out to your job was I. Met with you and *** and before he left that day my recollection was that everything was done then david left and you came back with me immediately and told me of other things that were wrong when I asked you why did you.tell me everything was done I dismissed *** and asked for my final payment which you I formed me that you had more for *** to do.I didnt get my last payment u till I had to inform you that the contract said balance upon co.lpetion and I was going to ha e to file a lien on you're property after I threatened to do that sid you pay me. I want to take care of what's wrong that is covered by warranty.I was told by Kathy ypure grievances but I didnt qrite them down if you can so this for me I will contact the installer and will set up a time that we can go to you're home and discuss the problems,and then I will repair what's needed to be repaired and get this behind us. THANKS mike
(The consumer indicated he/she DID NOT accept the response from the business.)
We emailed photos of payments, per ***'s request on 2/3/19. Original complaint states what exactly did happen last time *** was at our home on July 2, 2018. We did not say that everything was done and did not consider job was completed. All of our grievances were expressed to *** before he started screaming and threatening us. They are also stated as our desired resolution. To refresh your memory of what occurred on July 2, I will outline it one more time. Mr., *** representative, showed up to begin punch list to complete installation. He began in earnest around 0830 hrs. Mr. arrived around 1300 hrs. Mr. informed Mr. he did not have all material needed to finish and would need additional time to complete. Mr. told Mr. he would get product and reschedule a time to complete. Mr. left early that day as he as preparing for a 4th of July cookout and we exchanged phone numbers for future appointment to verify I would be home. When Mr. took his leave Mr. approached me (Ron ***) and requested final payment. I informed Mr. I would not give final payment until job was complete. At this point Mr. became very agitated and explained that if I did not make final payment that day I would go to the bottom of the work schedule. I once again refused and *** began raising his voice and explained to me I was not doing the Christian thing, what ever that is, and left the job site screaming profanities and threatening to file a lean on our house. He also left a profane voicemail for me which I still have. That was my last conversation with Mr.. My wife was so upset with the threat of a lien on our home that she paid *** off in full a week later against my recommendation. *** has been paid in full as of July 15. It would be a wonderful thing to have our sunroom completed and all problems resolved regarding installation.
Our brand new sunroom is leaking every time it rains. The owner and his son both stated they would schedule a repair and neither have followed through
We signed the contract for a sunroom on 15 September 2017. The room was finally finished end of may 2018. It now leaks every time it rains. We have contacted the owner and his son who both state they will schedule the repair. Neither one has done so. We have called and left messages again with no action. This company has required constant pressure before they act on anything. It took 8 1/2 months for them to complete the room and now we can't get them to repair the leaks
Honor the warranty and fix the leaking doors to the sunroom.
I just got off the phone with Mrs. and I have set up a time for *** to go out and fix there leak which he if familiar with and the date is the week of September 10th to the 14th after he return from his vacation. The customer is resending me pictures of the problem so me and *** can see exactly what's happening. I want to thank you and the ***'s for being patient with me in this very awkward situation with my business during my recovery from menigitis. Thanks.
Consumer called wanting to update file-reopened so she could
Mr and Mrs *** I have you on my service board to take care of you're leak I haven't forgot. Because of the weather (rain) it has put everything ona pause for a while. Good news is Mr. had family in the Florence flood they are alright but that's where he went to offer them support if needed as soon as we have a few days of no forecasted rain I will schedule with you to send Mr. to do the repair. I am so sorry about this situation. But one of the things that I can't control and wish I could is the TN.weather.Point of info I watch the weather channel and schedule my job according to there forecast,right or wrong I find them more accurate then the local weather again Thanks for your patience
We have still not received the warranty information. I have asked numerous time for this information. If I can get this information I will be able to deal with the manufacturer and I won't have to deal with AllSeasons Sunrooms.
here is a copy of the sun room warranty as requested by the homeowner through the Revdex.com
(The consumer indicated he/she ACCEPTED the response from the business.)
We finally received the warranty information we have been asking for.
All Seasons Sunrooms LLC provided poor customer service and didn't live up to their warranty.
We agreed to a contract with All Seasons Sunrooms LLC on March 30, 2017 for the purchase and installation of a sunroom. We are told by the owner of the company that the sunroom had a full warranty. During the construction of the sunroom the construction crew or the owner would tell us they would be back out to continue work on a certain day or time. They wouldn't show up. In some cases they left for lunch and didn't come back or came back latter in the day. We couldn't rely on the crew to be here when they said they would. After the construction crew finished I had to call the owner or his son several times to get them out to complete minor issues. We had an issue with a door glass. The owner told me the door glass would be covered under warranty. It took several calls to the manager, his son, and the sunroom supplier in Birmingham Al. with the result being that the son tried to install two pieces of glass that were the wrong size and in the end the owner instructed his son not to answer my calls, the owner hung up the phone on me after telling me to deal with his supplier directly. After I had several phone calls with the supplier of the sunroom only to be told that they didn't supply a warranty on the door and didn't carry the door in their inventory anymore. . Ultimately I had to have a local glass company to come out, look at the door, and order the correct size of glass. That cost came out of my pocket. We paid $21,000.00 for the purchase and installation of the sunroom. It took approximately 7 to 8 months trying to work with All Seasons Sunroom LLC trying to get the glass repaired before I was told by the manager he wasn't going to deal with my issue anymore. During that time the son toldme that he tried to get the owner to order a new door to resolve the issue but he wouldn't agree to it. The son told me that it was costing more in labor hours and travel time than it would be to purchase a new door. He also said that if I filed a complaint with the Revdex.com that a letter would be sent to his company, they would respond to it, and that would be the end of it.
We would like to be reimbursed for the charges incurred while getting a glass vendor to come out, look at the door glass, ordering the correct door glass, and installing it. We would also like some reimbursement for the false claims of when a replacement glass would arrive, when they would be out to install or even address the issue. The amount to purchase and install the new glass was $565.00. We would like $100.00 for our time spent in making calls that we the consumer shouldn't of had to make.
I had no idea that Mr. purchased ant glass for his door a matter a fact I bought to IGU glass units for his door from local glass company that was built wrong do to wrong measurements turned in from my installer who has been terminated from my company, my cost was over $400.oo. I can send you invoices of what I paid to make his door operate and glass replaced for the door to operate correctly. If Mr *** can furniish me a receipt of the door glass he purchased from the local Compant I will reimburse him but I knew nothing about him doing so. I also found out that after 5 years selling Superior rooms that the doors were supplied by a different vendor when I brought this to there intention they told me that they were looking to change door vendors for over a year and as soon as they could find something of better quality they would change. Again I was not made aware of this till Mr. Walkers experience and point of information I don't order any more sunrooms from them. My installer has been out to the *** job at least 4 or more times so he tell it and that it was repaired but again I terminated the installer who was my son because of lack of communication with my customers. So I ask you to have Mr. subm it me a paid invoice for the glass and its installation and I will reimburse him immediately. I hope this answer will resolve this complaint
(The consumer indicated he/she ACCEPTED the response from the business.)
thanks for your understanding in the matter. I accept your proposal of reimbursement for the purchase and installation of the glass. I look forward to receiving your response.
The owner of All Seasons Sunroom proposed a solution to the problem per the Revdex.com complaint. I accepted the solution proposed and in turn attached a copy of the invoice to the Revdex.com complaint. On 08/10/2018 I hadn't received a response. I emailed a copy of the invoice directly to the owner of All Seasons Sunrooms. As of 08/27/2015 I haven't received a response. Please open the complaint because it isn't resolved.
I will be sending Mr *** the $565.00 In mail I need to have the receipt for my records. as far as the $100.00 for the time he spent contactng me and THE
expense I spent trying to replace the glass twice with a cost of over $600. I( am not in aggrence to pay the $100.00 for my installer has been out there quite a few times and then to conclude this situatuion the customer went ahead and ordered the glass which is twice what I would have paid. I would hope upon receipt of the $565.00 and payment received this case will be closed as resolved. Please let me know from the customer this is acceptable and I will mail a check. I haven't received a invoice are if I have it's been misplaced please email me or text me a copy of the receipt in order for me to make payment. Thanks MIKE *** .IAM ALSO VERY SORRY ABOUT THE MISHAP WITH THE DOOR.
Contracting with All Seasons has been a nightmare due to the owner's dishonesty in all dealings-promises, finances, construction and warranty issues.
This complaint presents a brief outline of the worst of what occurred in our dealings with All Seasons Sunrooms, Mike C (owner), and Matt C (installer/builder and owner's son).
Oct 25, 2017, we contracted with Mike and All Seasons to build a non-climate controlled Eze-Breeze room on an existing deck and paid the required deposit. At that meeting:
- Mike claimed to be a Revdex.com member with an A rating. Weeks later we discovered he is not a member.
- Mike promised 2 electric outlets but did not add them to the contract. During construction, Matt confirmed their inclusion when he raised the issue of their placement.
Nov 9, Mike called while we were out of state and pressured us into making the second payment before approving the CAD, breaching his own contract stipulation. We made the payment based on his promise to meet with us the following Tuesday and make changes to the CAD that we wanted. We changed our travel plans to return home for one day to meet with him in the morning of Nov 14. He "forgot" the meeting and we re-scheduled for that afternoon.
During that Nov 14 CAD meeting, Mike promised to add a support-beam (he called a "strong-back") under floor joists which he later memorialized in emails. Also, he assured us the roofline placement would be as pictured in the CAD.
In mid-Dec, the roof was installed 5 inches lower than promised in the sales meeting, shown on the CAD, and promised by Matt just prior to installation. Placement height was important due to decorative brickwork above the door into the house. We were not given prior notice of this CAD change.
Transom Windows: The mitered corners of the triangular transom windows that Matt built on-site did not line up - not even close. Even after we insisted that the work on these miters was of unacceptably low quality and had to be re-done, the results of the second attempt to make the corners look professional are insufficient as well.
Dec 29, Mike came to our home declaring the room "complete" and angrily demanding final payment even though parts of the project were not done which would be in violation of the contract. When we said we would pay only when all work was completed, he went into a rage. He shouted to his workers to stop the work right then, pack up, and leave. To us he yelled that we would never get the manufacturer's warranty and would not get the electrical outlets. He threatened to put a lien on our house and accused us of not having the money to make the last payment. When we did not cave to his threats and insults, he switched to pleading for us to make the payment less $1,000 for the support-beam, which was not done. We paid, less the withholding HE put in place.
Flooring Failure: Jan 28, 2018 (about 1 month after installation), the vinyl flooring Matt installed failed buckling in several areas. We notified Mike immediately with photos. On Feb 5, sent 2nd notice and request for corrective plan. On Feb 15, after 70+ degree day, notified Mike the problem was significantly worse. We had already called *** the manufacturer, and learned the flooring Matt installed cannot be used in a non-climate controlled room. *** installation instructions clearly state this exception. Later we learned Matt violated other important parts of the manufacturer's instructions: no 5/16" expansion/contraction space left at edges; nails through quarter round, through vinyl, into wood subfloor; material not acclimated to room for required 24 to 48 hours; material stored directly on concrete basement floor and with no air circulation space.
Leaking Windows: Feb 17, discovered rain leaking at 3 windows. Notified Mike with pictures.
Mike took over 3 weeks to respond to our first notice about the flooring failure and sent 3 incoherent emails with insults and threats. He is not providing warranty service regarding the window leaks. As of Apr 13, neither he nor Matt has checked the flooring or the windows.
The ideal resolution would be to now have the usable sunroom with the features we were promised. Here at well over 3 months post "completion," we would like to be proud to show others the quality of workmanship and talk about the excellent customer service provided by the contractor throughout the construction process and warranty period. Sadly, that is not possible. Mike C took over 3 weeks to respond to our first notice to him about the flooring failure. He then sent a series of incoherent emails with insults and threats. He has not even come to look at the flooring as of today, April 13. He is not providing warranty service regarding the window leaks. His responses thus far do not give us confidence that he will ever deal with us in good faith concerning the problems All Seasons has created. We are not going to accept Mr. C's refusal to make right the current issues below. We request the Revdex.com's assistance in achieving resolution per the following: 1. Flooring: We are asking All Seasons for a refund of $1,150.00 (amount contract states as allowance for flooring), so that we can have the appropriate product for the room laid by a professional flooring installer. All Seasons' installer obviously does not have the knowledge or skills to do this part of the job correctly. We will release All Seasons from any further liability for the improper installation of the wrong type of flooring for our project if we promptly receive the refund check. Moreover, we will release All Seasons from ever having to be responsible for warranty service on the flooring. (Note: This no further warranty responsibility applies to flooring onlyNOT the rest of the room.) The replacement of the flooring with the correct material will actually cost us more than $1,150. We are offering to settle for that refund amount so we can get our room properly finished and usable. It will be worth the loss for us to be done with All Seasons on this issue. 2. Windows: On February 23, we sent an email for the 5th time, about windows that were leaking and needing to be repaired immediately. This is a workmanship issue that is covered by the Workmanship Guarantee in the contract. There are now four windows that leak, and we are having significant rainfall every week. We want the warranty service done as guaranteed. No one has even come to look at the problem. The room installer/Matt has not kept his 2/5/18 text commitment to come check the flooring failure or repair the windows. 3. Manufacturer's Warranty Documentation: All Seasons has not provided the Manufacturer's Warranty. We are asking to receive verification in writing regarding the Eze-Breeze product purchase/installation and the Lifetime Manufacturer's Warranty documentation. 4. Support-Beam/"Strong-Back": We will accept the $1,000 withheld from the payment on 12/29/17 in lieu of the support-beam that was promised during the CAD negotiation and confirmed in email messages. On 12/29 Mr. C refused to install the beam, and he asked us to withhold $1,000 (since he was not going to install this) and pay him for what was completed up to that day, which we did. Now he is trying to irrationally use the deal he insisted upon to deflect his responsibility for the failed flooring and warranty service issues. He keeps threatening to put a lien on our house based on his NOT getting paid for what he did NOT do. We are asking for acknowledgement IN WRITING from Mike C that this support-beam and payment issue is settled. We are providing to the Revdex.com pictures and copies of emails that support the claims we are making. We have given Mike C and All Seasons Sunrooms multiple notices and more than plenty of time to respond and correct these issues.
Line 2 of my contract states There are no verbal agreements regarding this order. all verbal statements made by ANY of our represenatives being merged herein, and that ALL SEASONS SUNROOMS LLC.will be bound to do only what is written on the face hereof. Line 4 Changes to be made after work has started will be made only at the expense of the owner. I will be emailing a copy of the contract that at no time states anything about a strong/back because in my years of building sunrooms I know what is needed and what is not needed.. The customer informed me that a friend of there who thwey said was and engineer said they needed one. I don't know how hw can draw a conclusion like that since he knows nothing about our material either in strength are in weight and that these materials are very light weight. I told the customer that if codes said one was needed that we would address the issue at that time. Codes came to inspect the framing and in front of my 2 installers and the customer said it wasn't needed. we all pay that man's salary for his expertise and if he says its not needed then so be it.I can appreciate the customer wanting to pay attention to there friends recommendation but not at my expense. The customer using extortion tactics to get her way when it wasn't on our contract is unexceptable and I believe the courts will see this the same way. Holding $1000.00 of my balance after the permit was signed of by the inspector as complete which totally means nothing else needs to be done that the job is finished is totally unexceptable. I informed the customer that I wasn't going to do anything else till I was paid in full and that includes factory warranty problems which liability falls on the manufacturer who builds the system not the company that installs. I can not have the installer go out and repair the floor until everything has been repaired under warranty. The installer has installed over 300 floors and there has been no problem so when I am paid in full I will have someone go out and repair the problem. The customer has been trying to receive a job reduction since a few weeks after they talked to there engineer friend if in fact that even happened. I have up to 1 year to file a lien and take legal action this I don't want to do but I am not going to be pressured to do something that I am not going to get paid for doing. The customer said they didn't know that there was a paragraph that states about verbal agreements, I find that hard to believe when it states it boldly on the front of the contract. I hope that the Revdex.com will take a long look at what it means when the codes signs off on a job that states completed and ready for occupancy because I am the only one losing money on a job completed and the consumer is not being held accountable for what they agreed upon. Thanks, Mike C. I would hope that the customer would do the right thing and that is to pay me for the work I have done.
(The consumer indicated he/she DID NOT accept the response from the business.)
The business response contains the same threats, false statements, and ridicule of the customer we have experienced since we began asking All Seasons to address inferior workmanship issues as they occurred during construction and as others have been discovered post-construction.
Regarding the Support-Beam ("Strong-Back")
(1) Mike lied when he wrote, "I told the customer that if codes said one was needed that we would address the issue at that time." He did not say anything about a codes requirement contingency until well after he had committed to making the beam a part of the project and when he was trying to back out of his commitment. On 11/14/17 at our CAD meeting, we told Mike that our Engineer relative had suggested the support would be helpful and advisable since the span is just under 12 feet and thus near the cusp of where one is often required for a deck. We acknowledged at that time that we thought one would not be "required" by codes, but we wanted to have it to insure safety and the integrity of our home and its value. Mike readily agreed to install the support-beam as part of the contract saying it was not a big deal and they had done them before. He's the one who used the "strong-back" nickname. He confirmed his commitment to install the beam in at least two emails. (a) The first one on Monday, 11/20, also makes it clear he had no intention of checking with Codes on whether one was needed and certainly not of waiting for their inspection. He wrote, "I called codes so I could pick up the permit and they said I could pick it up tomorrow or Wednesday. We also will be removing the existing rain guard system under the deck and installing a strong-back sometime between tomorrow and the time we install the EZE-BREEZE." There is no mention of any contingency on Codes requirements. (b) As late as Thursday, 12/28, he wrote, "The strong back is not needed but because I said I would do it, I will do it for free." Again, no mention of contingency. By the way, it was not "free." We paid thousands of dollars for this project and the beam was made part of it by Mike.
(2) WE did not use any "extortion tactics" (force or threats) with regard to the $1,000 withheld from the final payment. All we wanted was the beam we were promised installed before we paid for a "completed job." During the encounter on 12/29, after Mike's yelling and making threats, withholding money in lieu of the support-beam was his offer (actually pleading), not our idea. He made the offer when he realized that we were not going to let him just walk away and void that commitment! Our receipt for the payment made at the end of that day was signed by his son, Matt, and his stepson, Daniel. It was approved by Mike by means of a phone text/picture and conversation with Matt before they signed it and accepted the check. That receipt reads, "As stated by Mr. C today (12/29/17), the contract is completed except for the "strong back" support beam that was made part of the CAD plan by him on November 14, 2017. When the strong back portion of the contract is completed to the ***'s satisfaction at a later date, an additional payment of $1,000.00 will be made by the *** for completion of the total contract."
(3) Matt started asking for the "completion check" on or before Friday, 12/22. At that time the flooring, the fan, the repaired transom windows, and the "strong-back" HAD NOT been installed. We told Matt we were NOT making final payment until all items were completed.
(4) Mike lied when he wrote, "The customer said they didn't know that there was a paragraph that states about verbal agreements, . . . ." We have never said that or anything like it and challenge Mike to present anything proving we did! Of course, we know what the contract says. However, we were not dealing with his salesman or any other "representatives" of the company. We were dealing with the company OWNER who any reasonable person should think has the right and power to speak for the company. We were, and still are, acting in good faith on what he, himself being an executive of the company, told us verbally and confirmed/memorialized in writing in emails. In fact, WE KNEW what the contract said about the 2nd payment being due "1/3 upon CAD approval." In violation of his own contract, Mike called us on 11/09 and pressured us into making that payment BEFORE meeting about the CAD. He used a verbal agreement to circumvent the contract terms when it was convenient and to his advantage.
(5) Mike's statement, "The customer has been trying to receive a job reduction . . . ," is also a lie. Whatever he is trying to accuse us of did not happen.
(6) Regarding his statement, "Line 4 Changes to be made after work has started . . . ." - There were no changes made after work was started! At the time of the CAD meeting (11/14) and at the time of Mike's email memorializing the promise/addition of the support-beam (11/20), there had been no construction, nor even any preparation of the site for construction. Demolition began on Tuesday, 11/21.
(7) Mike at best misrepresented the truth, if not out-and-out lied, when he wrote in the response, ". . . the permit was signed of (think he meant "off") by the inspector as complete which totally means nothing else needs to be done that the job is finished . . . ." That is not what the signing meant. When the Inspector signed on the morning of 12/29, he had no idea what all was included in the "job" or required by the contract. Namely, at the time he signed (a) the ceiling fan still had not been installed, (b) the transom windows repair had not yet been completed, (c) the electrical outlets had not been installed, (d) some caulking was still needed, and (e) whatever else Matt and Daniel did through the rest of day had not been completed.
Regarding the Flooring -
(1) The flooring is rendering the room unfit for what a sunroom is ordinarily intended. The buckling in multiple "waves" across the room is getting worse. HOW/WHY does a company allegedly with experience installing "over 300 floors" choose the wrong type of product for the application and install it incorrectly?
(2) The flooring problem is not "repairable" with the existing flooring material. This flooring must be removed and replaced with flooring that is explicitly designed for this type of sunroom and approved by us. Furthermore, installation must be done in accordance with manufacturer's specifications.
(3) Mike writes that liability for warranty problems "falls on the manufacturer who builds the system . . . ." He also writes, "I can not have the installer go out and repair the floor until everything has been repaired under warranty." Is he trying to say the window leaks have to be addressed first and that doing so falls on Eze-Breeze and not him? If so, then: (a) He is quite conveniently refusing to provide to us the Manufacturer's Warranty Documentation! (b) In pictures we provided to All Seasons, it appears the leaks are around the frames and thus a caulking/installation issue, which is an All Seasons Workmanship Guarantee responsibility and is not covered by *** Industries, the manufacturer of the Eze-Breeze system. Also, those pictures do not show water on the floor because there was none. And if there had been, this is "waterproof/vinyl" flooring. This negates the water as an excuse for refusing to provide service. Of course, it would help if Mike would send someone to check the problems like we requested, and Matt promised, in February.
Conclusion:
After months of frustration and disappointment caused by the total futility of trying to reason with Mike C and All Seasons Sunrooms, we have for the present time given up on the expectation that the following issues will be resolved fairly: electrical outlets promised; poor quality of transom windows that were built on site; incorrect placement of the roof line without notice that we would not be getting what the CAD specified; an apology from the contractor for the outrageous harassment behavior we (our holiday guests and neighbors) were subjected to on Dec. 29; and the number of days/months that continue to grow during which we do not have use of the room All Seasons Sunrooms built.
We ARE NOT giving up on seeking the four resolutions exactly as delineated in the original Revdex.com complaint dated April 13, 2018.
We do not make verbal contracts, that is why we have a contract that says we do not have verbal contracts.
The floor was a water proof floor material bought from *** or *** I would have to check the job jacket with my production dept. And the warranty of the waterproof store is covered by the lumber company. We contacted them to get a duplicate copy of receipt and they never did get back with us. The other issue is a strong back that at the time of contracting the customer told me they had a friend that suggested a strong back for support at which time I told the customer I didnt think it was needed.I pulled the permit and told them if the inspector said we needed the strong back we would discuss installing one then no need to charge them for something they didn't need. We called for the final and with both of my framers and I believe the customer was also there we were told that it wasn't needed and was a complete overkill just like I informed them the night of signing. I don't know what qualifications there friend had all I know is that I have been building for forty years. When I went to collect my balance after the final was passed they refused to pay me my balance and is still adamant about doing so.We have been out to there home at least 3times fpr a service call and theres still a problem with the floor which should be backed up by the floor store. My contract states 2 statements balance upon completion which codes passed.Second there are no verbal agreements only what's written in the contract,if you would need a copy O could furnish you with one. I feel that I am not going to pursue any more service calls till I am paid my full contract amount. There is some complaining about my correspondence time and on May 9th I came down with Meningitis B (Bacterial) andwas hospitalized 18 days of which was in ICCU Intensive critical care unit was induced into a 9day medical coma and given a 20percent chance to live and am presently active in a 1 year rehabilitation this has happened to me twice since 2015.
IF YOU HAVE ANY SUGGESTION PLEASE CONTACT ME AT (XXX) XXX XXXX MIKE C I AM VERY ANXIOUS TO SETTLE THIS AND HOPEFULLY I A LUCRATIVE WAY WITHOUT A LAW SUIT.THANK YOU MIKE C
Failure to complete contract within agreed time limit. Possible abandonment of contract.
Contract signed on 9/20/17 to remove old screen room and install sunroom with tile floor, electrical service and split heater/a.c. unit. Work to begin in early November and be completed by Thanksgiving. 1-year warranty. 1/3 of fee paid as down payment. Check made out to Mr. C personally, rather than to All-Seasons.3 days later, Mr. C pleaded "honest math error", and increased contract price by $3000.Work started on time, but quickly stopped. Informed by Mr. C that they had ordered the wrong size panels, despite manufacturer's response that these were the wrong size. Delays followed. In mid-December, Mr. C asked for the 2nd installment to cover his additional costs for the correct panels. Panels installed by late December, but deficiencies noted in installation: door lock was too small for the door (requiring replacement after delay), gap between door and jamb (allowing cold air and possible insect infestation), and gutter downspouts not replaced properly after being removed for new construction. We were told to go to a Home *** to select our tiles, and they would have the installer come to install them at Mr. C's schedule. We provided the tile information, but Mr. C came back several times to get the information again. After purchasing the tiles, he came back for additional funding to cover the costs of the tiles that exceeded the allowance he had given. When we reminded him of how much we had already paid him for work not yet completed, he violently threatened to tell the installer not to come and do the work. We relented and paid him an additional $2000. He selected the coldest weekend in January to have the installer come, and we had to purchase two space heaters to warm the room so that installer could work. We paid Mr. C *** directly, so that he would warranty the work done by the installer. When we noted deficiencies in the tile work, we notified All-Seasons. Two of Mr. C's sons came and took pictures of the defects, and said they would have the installer fix them. This was in mid-January, and as of February 10th, we have had no response from either All-Seasons or the installer.
Before starting the project, Mr. C assured us that her had all subs lined up and the job would be completed in about 1 1/2 weeks. In mid- December, he confessed that he was having trouble finding an electrical contractor who would work in Mt. Juliet, due to certain building code restrictions. This is strange, because he had previously boasted of having done a lot of work in Mt. Juliet. We mistakenly assumed that he knew what the building codes were. At one point, he brought an electrical contractor to scope out the project. Contractor told Mr. C in my presence that he would have a quote within a few days. As of February 10th, we have heard nothing from either the contractor or All-Seasons, despite several emails and phone calls to them.
There have been unexplained delays, even in fixing deficiencies that have been pointed out to Mr. C and his sons. At this point, the electrical service and heating unit have not been installed, and the noted deficiencies remain unresolved. As noted above, despite several attempts to contact Mr. C, we have not heard from him in almost a month. he does not answer calls from us nor does he respond to emails.
1. Install an appropriate heating unit in the sun room. 2. Install the electrical service to the sun room. 3. Adjust the fit of the door to minimize the open gap between the door and the jamb. 4. Reinstall the two downspouts to the same state they were in before the project began. 4. Touch up exterior paint where damaged during construction. 5. Repair other deficiences that may be created or discovered during the completion of the project. 6. Alternately, pay for the costs needed to have anotgher contractor complete the project to our satisfaction.
The customer job is completed 95%. The contract has an allowance on a split level unit AC/HEAT. of $3000. We haven't been able to finish the job because the prices we were getting was a lot more then the allowance we are just trying to save our customer money, the electrical outlets has to be done by a licensed electrician who is approved to pull a electrical permit in that county. The room is equipped with electrical Raceways which has cover caps that snap over the extrusion after the wire is installed. Touching up of the exterior paint can';t be done till the caps are installed are it will damage the paint again if done before electric is completed. The door has been adjusted once and we will try to get a tighter fit the problem being the room was built on a existing slab. The house is fairly new but sometimes the builder has a problem with the concrete they pour being level or square. I explained all of this to my customer and they were aware of when the finishing touches would be done. The gutters need to be re-adjusted they were installed in freezing weather. I will get the prices from these companies and present them to my customer and if they are more expensive they can pay the difference are I will refund the deposit they gave me and they can do it later. The 2nd problem is that almost all of the approved Mt. Juliet ac/heat companies are backed up and some are 4 to 6 weeks out.
(The consumer indicated he/she DID NOT accept the response from the business.)
Before we signed a contract with All-Seasons, Mr. C told us that he would install a split heating/ac unit and 4 electrical receptacles along the walls of the proposed sunroom. He gave us an allowance of $3000 for the unit, which he assured us would be more than enough. We relied on his 29 years of contracting experience, even though he didn't explain how the unit would be connected to the existing electrical service. He further told us that he would pull all the necessary permits from Mt. Juliet to complete the project. Later he told us that he was unable to get the electrical permit, and the electrician would have to do that. We assumed that he was in touch with an electrician at that time.
When they began to install the wall panels, they had to stop, because their design had not made provision for the electrical channels in the panels. They had to return to the manufacturer for new panels that would include the channels. This resulted in another 2-3 week delay. The walls and door were installed in December.
From the limited communication we had with Mr. C, it appears that he only began to search for HVAC units and installers in early January. At that time he brought out two contractors to scope out the project and provide a quote. Later he told us he had rejected their quotes because they would have cost too much. Then we heard nothing from him for several more weeks.
Mr. C states that qualified Mt. Juliet HVAC contractors have a 4-6 week backlog for new projects. Obviously, if he had contacted them back in November, our project would at least have been scheduled by now, if not already completed. Even if he were to contract with one today, it would still be some time in April before they would be here to do the work. Has Mr. C set this up yet, or will he wait another few weeks?
Mr. C states that the sunroom door does not fit properly because the concrete slab may not be level or square. The problem is not that the door doesn't fit well against the floor. Rather, it doesn't fit well into the framework that All-Seasons installed. Adding a few foam pads will not stop the leak. The framework should be adjusted for a better fit.
In response to the Revdex.com complaint, All-Seasons came to us on February 13th to bring more HVAC contractors and get their quotes. On the same day, they installed the covers over the open electrical channels. These covers should inly be installed after the electrical wiring and receptacles have bene installed. This leads us to believe that All-Seasons does not yet have any plans to complete the electrical work, despite the project having gone at least two months past the promised completion date.
Our bottom line is that we want the HVAC unit and electrical wiring/receptacles to be installed timely and in an esthetically pleasing way that will also comply with applicable building codes. Other deficiencies noted earlier should also be remedied in a manner acceptable to us.
(The consumer indicated he/she DID NOT accept the response from the business.)
We will consider this case resolved when the following are completed:
1. Provide us with a copy of the building permit issued by the City of Mt. Juliet, so that we know the work was done according to the permit.
2. Provide us with documentation from the manufacturer that the windows that were installed were the ones that were specified in the contract, i.e. argon-filled and Low-E.
3. Provide us with a copy of the manufacturer's warranty. We understand that the manufacturer will send this out, and we will follow up if not received in a reasonable time.
4. Repay the $2500 as previously agreed to.
Here's a copy of your permit the Description of your (IGU) Insulated Glass Unit is specified in your contract I will have the manufacturer send you a copy of the warranty as I mentioned before in my rebuttal.I will go on there website which is available to the public and try to find some info on there glass warranty. I hope I can find what I need if not I will ask them for verification of your order. I mentioned before that upon you agreeing to these conditions I would mail you a $2500. refund for the ac/heat unit and the electrical for the job. the payment shall be releasing my company of any other ac/het and electrical demands
Not completing job. Ignoring or putting off our calls and messages. Not giving us manufacturers warranty.Threats made by contractor to us.
Paid company all but $1000 which we will gladly pay when project is completed. Company has not followed through with having a licensed electrical contractor install and inspect electrical that company installed. Has not repaired door which does not close correctly and weather stripping is falling apart. Did not install a matching locking door handle on door. Want manufacturer names and warranties for Windows, frames, door and etc., which wasn't provided when asked. Contract states workmanship is guaranteed for one year but has taken 3 months since last payment to get this resolved. Contract Also states that there is a lifetime manufactures warranty. Company has threatened to put lien on house for remaining payment. If that threat is carried out lien is to be removed with paid in full receipt.
Finish this job correctly ,as stated in complaint, with signed paid in full receipt or refund us what it costs us to finish job ourselves. Want warranty and product info on Windows, frames,door and etc. if threat of lien is carried out, that needs to be removed with signed paid in full receipt.
On July 5th the sun room was complete and contract was fulfilled and balance due was 3,627.00 upon Completion. Customer was informed no electrical plugs/outlets were written in contract. The contract states install Electrical H's. Electric H is a raceway between the windows for electrical to be installed at a later date that can be done by anyone. Customer then demanded that the electrical was done before balance was paid. *** went back the next morning July, 6th to do the electrical for no charge so the balance could be collected. Once the electrical was finished, *** attempted to collect balance and then was informed that first there needs to be a permit pulled on the job. I was leaving for vacation for a week on July 7 and didn't return until the 14th so on the 15th I went and pulled the permit and was told by the inspector I need to have a separate permit pulled for the electrical work, before I can get the final inspection on the sunroom. The code inspector did inform me that the structure of the Sunroom was up to code, however you have to apply for a separate electrical permit and the final inspection couldn't be given until the electrical was inspected. This is why we typically don't do electrical on our jobs. So a few weeks went by and we was finally able to get it arranged for our license electrician that we occasionally use to get out there and get the job and permit pulled for the job. The electrician we hired went out on September 20th to take a look at the job. After looking at the job electrician told the customers that he would return to the job to get everything taken care of the following day which was September 21st. On September 21st he was going to go submit the paperwork for the electrical permit on the property that the building permit was already applied for as of July 15th. I received a text message from the customer on September 21st saying that they had hired an electrician to do the work and to not worry about having our electrician return. The customer waited until we got an electrician out there then hired one the next day. We suggested they hire one at first and pay us the difference in the balance. They didn't want to have to hire one. The door problem, On July 6th *** also put on a new door sweep for the door and informed the customer that the door will be tight to shut but will seal correctly. Customer said it was okay as long as it kept bugs and water out. We never received anything on the door having further issues. The door comes with a specific lock and deadbolt and customer requested a different one because the one from the manufacturer didn't match the style on the existing home and didn't want the one from the manufacturer installed. For the warranty. Warranty info is mailed to customer once Job is completed and paid in full. No threats were made, what we did was protocol and informed the customer of the next step, if the payment wasn't made we will have to file for a lien. Attached are the Contracts and inserts where it states the specifics. Thanks
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com has received information from us personally on Thurs. 9/22 in rebuttal for All Seasons Sunrooms Claims and responses. We do not want any more nasty calls, or text messages with excuses from business. They are only to contact us by email. They have a year contract for workmanship they need to honor.They have wasted over 5 months of our warranty. Fix the door. According to business they completed job. Where are warranties? When a contractor builds a structure onto a home it's their obligation and responsibility to pull permits that are needed.That was reassured to us at time of signing. In his response to them not typically doing electrical, why do you show the consumer the outlets and let them know you put two to three in and also put a porch light in if you don't do electrical? Like previously noted, Revdex.com has documentation.
One of the reasons that we chose this business was that the business claimed to be accredited and have an A rating with Revdex.com.
To recap this is what is needed:
1. We have hired our own electrician and will take his fee along with permit fee out of balance we owe you.
2. The door is to be properly hung/repaired so it is properly seated, opens and closes like it should with proper weather stripping/threshold.
3. We would like, something in writing, that states who sunroom, windows, door and etc warranties are with so we can confirm information to pay you when job is completed. Also, contract states Manufacturers Lifetime Warranty.
Please clarify what that exactly refers to and Manufactures info so we can confirm.
Due to our continued complaints, which have been ongoing for over 1 1/2 years against All Seasons Sunrooms LLC, *** and ***, we have been forced to work and seek help from the manufacturer, *** Metal Products Inc. since All Seasons Sunrooms would and could not resolve the issues.
The manufacturer sent out a respected, licensed contractor to evaluate and to do the repairs of All Seasons Sunrooms' poor workmanship. This poor workmanship consisted of contact and scheduling inconsistencies, several unsuccessful attempts to "fix" their unprofessional lack of workmanship and their overall knowledge and experience of the product they sold and installed.
In conclusion, the issues with our sunroom were due to improper installation from All Seasons Sunrooms, along with their inability to repair our sunroom, and not the product from the manufacturer.
The 1st complaint that I received about the leaking situation I addressed by responding and following up with the installer going out to try to repair the leak at which time there was water trapped in the lower glass transoms which my installer of over 25 years was sent to try to repair the leak and try to evaluate the problem with water in the transoms he informed me that the transoms needed to be replaced manufacturers defect this was well over a year ago. The leaking problem continued and we made numerous attempts to repair the problems to no avail. I have been in this business for over 25 years and have been a member off and on for that time, my records with the Revdex.com will show that there has never been a leaking problem with my glass sun room walls until this installation. Looking back on our responses we have made numerous attempt to repair the room granted it has taken a considerable amount of time to fix this problem but numerous times we had scheduled to meet either the customer had to reschedule or the weather wouldn't allow us to try to repair the job. I contracted this job with the sole intention of my most experienced crew to install the job. The day of the install *** was running another job of mine and sent his crew leader to the job along with my son *** to help him . *** had limited amount of experience with this type of install that why I was okay with him helping because ***'s crew has long term experience. The problem of leaking didn't go away so I called *** and he was not interested on going back to the job so he explained to *** how to trouble shoot and repair the problem and he did exactly what he was told when it continued to leak after a few attempts to fix the leak I contacted *** and he said he wasn't going to repair the job. I had to bring in the manufacturer to diagnose the problem and *** the factory representative with superior met with *** at the job and told him and myself what we needed to do and guaranteed that procedure would take care of the problem so new components were sent to us from superior to repair the sun room defects. and of course the room still leaked. Since this time I have severed my contact with *** Andl for not going out to repair the job. I was sent an Email from the Revdex.com saying that another certified company that *** had sent to the job and did the repair this was how I was informed which I do appreciate *** forwarding the Email. *** not informing me of the repair tells me that they are taking responsibility of the job because it in fact was warranty, There also wasn't any contact or invoice sent to me as of 2/19/2018. I hope this resolves the complaint because I was informed the problem has been resolved and any further leaking should fall on the company that did the repair authorized by *** without any notification to All Seasons Sunrooms LLC
Sincerely